97% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
96% lettings fee satisfaction
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ...
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Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
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Latest Reviews
View all Reviews 119
5th Apr 2024
reviewed by 'Salman'
5th Apr 2024
reviewed by 'Tony Llewellyn'
18th Dec 2023
reviewed by 'Tony Llewellyn'
31st Jul 2023
reviewed by 'Christine Davies'
28th Jul 2023
reviewed by 'Carole'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £139,000 | £493,000 |
| Lettings | 90% | 96% | £300 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 3 | 25 | 1 | 36 | 0 | 20 | 1 | 6 | 1 |
Areas covered
- E14
- SE1
- E1
- Canary Wharf Docklands
- E2
- East London
- E3
- E1W
- E16
- E6
- E15
- E17
- E20
- SE16
Address
49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Jan 09,2018
Jan 09,2018
12
people found
this helpful
this helpful
I have used Alphabet to sell a number of properties, they are totally professional and keep me up to date with were we are within the sales process.
There fees are excellent, nothing is to much for them and they go the extra mile.
No ...
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Comment on agent fees
Agents fees were excellent
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Oct 07, 2021
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(1)
Dear Winston, thank you for taking the time to leave your positive review and for choosing Alphabet City to sell several of your properties. We always take pleasure in knowing that our clients repeatedly use us because of the professional service we deliver. Thank you for all of your business over the years and look forward to being of assistance in the future. Kind Regards, Alphabet City ...
Oct 27,2017
Oct 27,2017
15
people found
this helpful
this helpful
I would like to say a huge thank you to Christine for her help and support during the process of marketing my property. Christine was very knowledgeable of the market and used all means to give my property maximum exposure to prospective buyers.
Christine's support ...
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Comment on agent fees
the fees were the most competitive i was offered and felt like good value for money because i was dealing with someone who was highly professional and trustworthy
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Oct 07, 2021
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(1)
Dear Phoebe, thanks for taking the time to leave us a review. We are thrilled to hear that you were pleased with the service you received during the sale of your property. The sales team at Alphabet City are always committed to delivering high levels of customer care and are happy that you would you us in the future. Thank you and best regards, Alphabet City ...
Sep 17,2017
Sep 17,2017
17
people found
this helpful
this helpful
I have been using AC for a number of years with respect to my buy to lets. They have provided me a great service and have provided good advice and recommendations in particular when things went wrong recently on one property.
They have always found ...
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Comment on agent fees
Agents fees are competitive
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Oct 07, 2021
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(1)
It’s great that longstanding landlords like yourself have continued to use Alphabet City for many years because of the level of service you receive from the team. We thank you for your continued business and positive feedback. Best regards, Alphabet City ...
Sep 05,2017
Sep 05,2017
16
people found
this helpful
this helpful
Organised and professional in their approach, quick to highlight problems and take appropriate action. I've been renting my property through them for the last 6 years and I'm completely satisfied....
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Comment on agent fees
Standard London fees for managing the property (13.5%) but rates improved with continuing tenancy.
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Oct 07, 2021
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(1)
Dear Menelaos, we really appreciate you taking the time to leave us a review. Thank you for choosing Alphabet City to manage your property for so long. We look forward to continuing to provide you with our professional service for many years to come. Best Regards, Alphabet City ...
Sep 04,2017
Sep 04,2017
16
people found
this helpful
this helpful
The team here were amazing. The reason I went with them was because they said that they were different because they pushed the sale through and kept things moving along. I don't think we would have been able to conclude this sale without them. They ...
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Comment on agent fees
Good.
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Oct 07, 2021
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(1)
Dear Donna, we appreciate your positive feedback. It was our pleasure to ensure that your property completed and we're happy to hear that you would use us again in the future. Best regards, Alphabet City ...
Aug 16,2017
Aug 16,2017
20
people found
this helpful
this helpful
From start to finish, I was very impressed by the professionalism, speed and helpfulness of both Caroline and Christine in arranging and managing this sale for me. I found they were completely on top of the detail and followed up carefully and persistently both sets ...
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Comment on agent fees
The fees I paid were reasonable.
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Aug 23, 2017
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(1)
Thank you Philip, we appreciate the good review and your business during the last four years. ...
May 10,2017
May 10,2017
19
people found
this helpful
this helpful
We rented flat using this agency for 8 months in the Isle of Dogs, and are very happy with the level of service. There were a few issues with the property in the course of renting, but they were all promptly resolved - thanks to Lydia, ...
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Comment on agent fees
reasonable fees
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Oct 07, 2021
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(1)
Dear Sergei, thank you for taking the time to leave your positive feedback. We're happy to hear that the management team assisted you throughout your tenancy and that you were pleased with the service you received. Thank you and we wish you all the best, Alphabet City ...
Oct 24,2016
Oct 24,2016
19
people found
this helpful
this helpful
An absolutely amazing partner and estate agent! They made our first property purchase a very pleasant and swift experience, answering all our questions and giving us the guidance needed to complete everything relevant on time. Thank you for your support and outstanding service.
Best wishes,
...
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Oct 07, 2021
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(1)
Dear Ryan, thank you for your positive feedback. We were happy to help you with the purchase of your first property and it’s nice to hear that you were pleased with the service you received. You know where we are if we can help with any of your future property transactions. Best regards, Alphabet City ...
Aug 03,2016
Aug 03,2016
22
people found
this helpful
this helpful
Alphabet city's team members namely Diana Furtos, Caroline Conlon and Christine Charles have helped us tremendously during the whole process of our home purchase.
They were very attentive, not pushy at all and very helpful.
We were very satisfied by their work and we would ...
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Oct 07, 2021
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(1)
Dear Kahina, thank you for taking the time to leave your positive feedback. The team at Alphabet City are thrilled that you found the purchase of your property through us to be a pleasurable one. Thanks for your recommendation to others, it’s greatly appreciated! Best regards, Alphabet City ...
Jul 15,2016
Jul 15,2016
23
people found
this helpful
this helpful
I have let my property through Alphabet City for most of the current millennium and they have provided an exceptionally good service throughout.The team is efficient, business-like, yet friendly and flexible in approach - nothing appears to be too much trouble. Because they are ...
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Comment on agent fees
Very competitive and reasonable rates.
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Oct 07, 2021
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(1)
Dear Andy, where does time go! Thank you for taking the time to leave us a positive review and for your continued business over the years. We’re pleased that you were happy with the efficient service the Alphabet City team delivered and that you would highly recommend us to potential clients. This is greatly appreciated from such a long-standing client. Wishing you all the best, Alphabet City ...
Jun 13,2016
Jun 13,2016
25
people found
this helpful
this helpful
My husband and I were looking for a flat on E14, we had a very clear list of what the flat must and must not have.
After being in contact with a few agencies and having experience a lot misses (outside of budget, not the ...
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Comment on agent fees
Very reasonable tenant's fees
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Oct 07, 2021
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(1)
Dear Johanna, thank you for taking the time to leave us a positive review about your experience of renting with Alphabet City. We're glad to hear that the team delivered a professional service throughout your tenancy and thanks for recommending our service to others. Best regards, Alphabet City ...
Mar 11,2016
Mar 11,2016
24
people found
this helpful
this helpful
My husband and I asked Alphabet City to give a valuation on our apartment and when they arrived, on time, we were extremely impressed. They were both extremely smart (but not 'overdressed') and well spoken. They were very professional and went through everything with us ...
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Comment on agent fees
As we subsequently sold privately prior to any public offer we paid a 'Withdrawal Fee' which we were quite happy with as we felt it was very reasonable given the effort to which Christine and Kadon had gone (including the photographer!). We were also initially happy with the commission rate had the sale progressed to completion via Alphabet City.
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Oct 07, 2021
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(1)
Dear Rita, we appreciate your positive feedback of the service you received from Alphabet City. It’s great to hear that you found the team to be both professional and helpful. Thank you and we wish you all the best, Alphabet City ...
Feb 16,2016
Feb 16,2016
28
people found
this helpful
this helpful
Alphabet City rented out my apartment in Barrier Point and always did an excellent job making sure it was always occupied and fixed problems as they arose. Last year I decided to sell the property and Christine Charles led the process. She gave outstanding service ...
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Comment on agent fees
They negotiated a percentage that I was happy with.
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Oct 07, 2021
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(1)
Thank you for taking the time to leave us a review and for choosing Alphabet City to both manage and sell your property. We greatly appreciated your business over the years and are happy to be of assistance in the future. Best regards, Alphabet City ...
Dec 18,2015
Dec 18,2015
30
people found
this helpful
this helpful
Alphabet City has provided excellent service throughout the length of our tenancy.
From arranging the initial viewing, ensuring simple and transparent let sign on process, clear communication to providing support for any arising issues.
They when over and beyond the required responsibility as letting agents ...
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Comment on agent fees
Fees were very reasonable - below the market average.
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Oct 07, 2021
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(1)
Dear Peter & Silvia, thanks for your positive review and recommendation to protentional clients. We are pleased that you enjoyed your tenancy and the service you received from Alphabet City. Thanks again and best regards, Alphabet City ...
Sep 28,2015
Sep 28,2015
32
people found
this helpful
this helpful
The staff at Alphabet city were extremely professional and considerate throughout our tenancy. All queries / questions that we had were quickly dealt with and we were always satisfied with the response given. When there were maintenance issues with the flat a technician was swiftly sent ...
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Oct 07, 2021
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(1)
Dear Nick, thanks for taking the time to leave your positive feedback. It’s great to hear that your were happy with the responsive attention you received from the Alphabet City team during your tenancy. Best Regards, Alphabet City ...
Sep 08,2015
Sep 08,2015
31
people found
this helpful
this helpful
I recently bought a property through Alphabet City but live in Lancashire. Christine Charles was my agent and was excellent; she was highly professional, helpful and intervened positively to enable the sale to proceed when the vendors solicitors were blocking the sale. On completion she ...
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Comment on agent fees
I was the buyer so no fee paid
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Oct 07, 2021
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Dear Clara, it’s brilliant to hear that you were happy with the professional service you received from Alphabet City during the purchase of your property. It was our pleasure to help you secure the property and we appreciate your recommendation to others. Best regards, Alphabet City ...
Aug 28,2015
Aug 28,2015
30
people found
this helpful
this helpful
I have worked with Alphabet City agents for more than a year as a tenant.
They have done an excellent job managing the flat that I am currently renting starting from the initial property search.
They carefully listened to me, understood my requirements and found ...
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Oct 07, 2021
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(1)
Dear Dieudonne, thanks for taking the time to leave us a review. It's great to hear about your positive experience renting through us and we appreciate you recommending Alphabet City to potential tenants and landlords. Best regards, Alphabet City ...
Aug 20,2015
Aug 20,2015
30
people found
this helpful
this helpful
I have used Alphabet City as my letting agent as well as for the sale of the same property. I have only the best to say about this estate agency. They are professional, friendly and they certainly know their market. I would highly recommend them....
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Oct 07, 2021
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Dear Danijela, thank you for taking the time to leave your positive feedback. Thanks for choosing Alphabet City to both manage and sell your property. We greatly appreciate your recommendation to protentional clients and wish you all the best, Alphabet City ...
Jul 15,2015
Jul 15,2015
38
people found
this helpful
this helpful
We have rented a flat via Alphabet City for almost a year and only have an wonderful experiences.
They always welcome any query and issue with a smile, everyone in the team is extremely competent and patient. I never encountered any negative experience at all. ...
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Comment on agent fees
Not excessive and well worth it considering the great service they provide. Before renting a place with Alphabet City, I always thought it was ridiculous for agencies to charge that much, just to have us sign a piece of paper. But there, the staff was available every day to help us with anything, and the fees are really justified!
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Oct 07, 2021
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Dear Caroline, we really appreciate your thorough review and are glad that we exceeded your expectations in the service that you received during your tenancy. It’s great to hear that you would recommend renting a property through us. Thank you from all the team at Alphabet City. ...
Jun 15,2015
Jun 15,2015
37
people found
this helpful
this helpful
I just bought a property advertised by Alphabet City. Alphabet City team was amazing through out the whole process. Especially Christine and Kadon were very helpful. We will highly recommend Alphabet city....
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Oct 07, 2021
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Dear Shahab, thank you for taking the time to leave us a review. It was a pleasure to help in the purchase of your first property and appreciate you recommending Alphabet City to others. Thank you! Best regards, Alphabet City ...
Apr 16,2015
Apr 16,2015
45
people found
this helpful
this helpful
Helpful and efficient are the words we want to use to mention this agency. My wife and I are very pleased with the support and help from them. Everyone at alphabetcity was really helpful through out our stay at Mudchute@Isle of dogs....
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Oct 07, 2021
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Dear Mr Sree, thanks for taking the time to leave your positive feedback. The team at Alphabet City were pleased to be of assistance during your tenancy and are happy that you found us to be efficient and helpful. Wishing you all the best, Alphabet City ...
Mar 12,2015
Mar 12,2015
48
people found
this helpful
this helpful
Both Rebekah and Caroline were very helpfull when things went wrong with the apartment. Very friendly and helpful...
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Oct 07, 2021
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(1)
Dear Fiona, we were happy to that you chose to rent through Alphabet City and as a team we are thrilled to hear that you found us friendly and helpful. Thanks for your positive review, we appreciate it. Best Regards, Alphabet City ...
Feb 20,2015
Feb 20,2015
44
people found
this helpful
this helpful
I have been renting a flat for almost 4 years now with Alphabet City, they are exellent estate agents, my best experience so far in London. Whenever something breaks in the flat I have it serviced during the same day, they make my life very easy ...
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Feb 24, 2015
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(1)
Dear Happy Customer, we really appreciate you taking the time to write a review about the service that you have received while renting through Alphabet City. It has been a pleasure having you as a tenant and are happy to hear that you would recommend our agency. Life is busy for everyone which is why we always try to ensure that any maintenance issues are addressed with a matter of urgency. Thank you, from all the team at Alphabet City ...
Feb 13,2015
Feb 13,2015
50
people found
this helpful
this helpful
I am delighted with Alphabet City and the way they handled my purchase from start to finish. I was particularly pleased with Christine and the way she kept in touch with me throughout the process. I was always fully informed and updated. Christine also kept ...
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Feb 18, 2015
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(1)
Dear Mr Jones, Thank You for your review. It has been a pleasure in assisting you in the purchase of your property, project managing the interior design after completion and the subsequent rental and management of it thereafter. At Alphabet City we always strive to provide the highest level of customer service throughout the company and we are thrilled that you have got to experience this in your property transaction. Thanks again for your review. Kind Regards, from all the team at Alphabet Ci ...
Jan 30,2015
Jan 30,2015
47
people found
this helpful
this helpful
We rented through Alphabet City for 4 years and found them very professional and efficient, and the renting process was straightforward and easy.
They are a friendly and approachable company, and always resolved any issues or queries quickly. While the property was being marketed they were ...
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Feb 18, 2015
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Dear Lara, Thank you so much for taking the time to write a review about the service you received at Alphabet City. It is always our aim at Alphabet City to ensure our tenants enjoy their tenancy and we are so happy that you were pleased with the service that you received over the 4 years of renting with us. It's a shame to loose such lovely tenants and we wish you and your family all the best. Kind Regards, the Alphabet City Team ...
Jan 25,2015
Jan 25,2015
51
people found
this helpful
this helpful
From the moment that I walked into the Alphabet City office some months' ago, I knew that I had found the people that I wanted to work with in finding a new flat. Not only was their approach friendly and professional, it was honest (this ...
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Feb 12, 2015
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Dear Ziggy, many thanks for taking the time to leave us this lovely review. We are pleased that we were able to assist you in finding an investment property in the area and then later letting it on your behalf. It has been a pleasure doing business with you and we look forward to a growing business relationship. Kind Regards, from all the team at Alphabet City ...
Jan 23,2015
Jan 23,2015
55
people found
this helpful
this helpful
Alphabet City has provided great service throughout the property renting process.
Everything from arranging the viewing, sorting out the administration, confirming the reference, inventory, agreement handling was done promptly and in very professional manner.
Their representatives are very responsive, friendly and helpful with any kind ...
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Comment on agent fees
The fees charge were adequate for the services provided. Not overpriced as other agencies.
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Feb 18, 2015
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Dear Peter & Silvia, Many Thanks for taking the time to write this review of the service that you received at Alphabet City. It's wonderful to receive such positive feedback from you both. We know that moving home can be a stressful time and we always strive to make the process as streamlined as possible for our clients. We are thrilled you experienced that with us. We look forward to you enjoying your tenancy with us. Kind Regards, from all the team at Alphabet City ...
Jan 09,2015
Jan 09,2015
49
people found
this helpful
this helpful
Thank you for your services and advice which were excellent as usual. We have been with you since 1999 - I think that in its self says it all. Keep it going, you are a good team!...
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Feb 18, 2015
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Dear Mr Baldwin, we would like to take this opportunity to Thank You for your review. It has been an absolute pleasure managing your property over the past 16 years and we really appreciate your loyalty. When Alphabet City was established it was always our goal to provide the highest level of customer service to our clients and to maintain long standing working relationships...well that is definitely the case with you! We thank you again for your continued business and support over the years ...
Dec 29,2014
Dec 29,2014
49
people found
this helpful
this helpful
We rented a property for 4 years through Alphabet City, and I have to say they are head and shoulders above all the Agents I have ever dealt with. Professional, friendly, effective. Any queries were well dealt with, and we were supported through out the tenancy. ...
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Feb 19, 2015
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Dear Londontown, we really love to hear that our tenants enjoyed their time while renting through Alphabet City. It was a pleasure to have your family as tenants over the 4 years and we were sad to loose you. We appreciate hearing such positive feedback from our clients and your review is praise indeed! We are happy that you received the high level of customer service that is the ethos of our company. Thanks so much for the review & please contact us if you are looking for a property in the are ...
Dec 28,2014
Dec 28,2014
46
people found
this helpful
this helpful
It is always a pleasure to deal with the staff of Alphabet City. They have responded all our requests promptly with polite manner, and all the issues have been dealt with in a effective and efficient way....
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Feb 24, 2015
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Dear The City Rooms, thank you so much for your kind review. We have enjoyed our corporate relationship over the past couple of years and housing your clients. We feel that it is essential to address any queries or maintenance issues with a proactive approach to maintain happy tenants...this is in everyone's best interest. We look forward to your continued business. Thanks again, from all the team at Alphabet City ...
Caroline
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Michelle
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Rebekah
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John
Amulya
Vendor Fees
Standard FeesSole Agency 2% + VAT (2.4% inc. VAT)
Where Alphabet City is the sole agent selling your property.
Multi Agency 3% + VAT (3.6% inc. VAT)
Where Alphabet City and other agents are instructed to sell.
If you wish to use Alphabet City to sell more than one property on your behalf, please contact us.
For answers to frequently asked questions please visit;
www.alphabetcity.co.uk/sell/sellers-faqs-fees-terms
Landlord Fees
Standard FeesFully Managed 15% + VAT
Alphabet City manages the property on a daily basis throughout the length of the tenancy. Click here for details of our Managed Service.
Let Only 10% + VAT
Alphabet City will arrange everything on your behalf up to the point of move in and the tenancy will then be handed over to you to manage. Click here for details of our Let Only Service.
If you wish Alphabet City to let or manage more than one property on your behalf, please contact us to discuss a tailored fee for your property transaction.
For a full breakdown of Alphabet City Company Charges please visit;
www.alphabetcity.co.uk/landlord/landlord-faq-fees-terms
Tenant Fees
We are a transparent agent, for a full breakdown of Alphabet City company charges please visit;www.alphabetcity.co.uk/rent/rent-faq-fees-terms Last updated at 19/10/2021, 11:50 AM by Alphabet City
Complaints Procedure
Alphabet City is committed to providing a first-class service. Should you not be entirely satisfied, we want to hear from you so that we can put matters right and take steps to prevent the problem happening again.
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Last updated at 12:40 PM 03/12/2014 by allAgents
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Best Estate Agent in E14 
