Castles (Swindon)
4.8/5, 445 reviews
96% recommended
91% sales valuation accuracy
95% sales fee satisfaction

Property Features

Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.We offer a full ... show more Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.

We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
Castles Estate Agents of Swindon

Latest Reviews

 View all Reviews 445
13th Jan 2022
reviewed by 'Vasile'
“I made a offer of 241k for the house that cost 230k, after 2 days I received the confirmation of my ......”
19th Jun 2021
reviewed by 'G .corbett'
“I had a very traumatic experience with castles.I was told a property i viewed was allowed pets.When it ......”
20th May 2021
reviewed by 'John Smith'
“Very rude and incompetent agency. Also shares sensitive client information with a third party based in India which I have ......”
20th Jul 2020
reviewed by 'Helen'
“I went to view a property on the 10th July, put an offer in on the 11th July then had ......”
1st Jun 2020
reviewed by 'Victoria'
“Gary Fear helped a lot when he rang me to ask me what property I was looking to view. I ......”
13th May 2020
reviewed by 'Mr'
“To all team at castles all were very professional and were very helpful ben guy naterly and Loren were must ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 95% £60,000 £2,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 1 47 3 148 5 134 3 54 6
Areas covered
Address

Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677

Opening Hours
  • Monday: 08:15 - 18:30
  • Tuesday: 08:15 - 18:30
  • Wednesday: 08:15 - 18:30
  • Thursday: 08:15 - 18:30
  • Friday: 08:15 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
DPS TDS The Guild Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
Castles (Swindon) Image 1

“Katie was fantastic in helping with every request! Showed me ......”

Share on :
Feb 02,2018
Minithumbup
By: 'Natale'
Feb 02,2018
0 people found
this helpful
Katie was fantastic in helping with every request! Showed me few properties, all excellent matches, and found the perfect one for our needs. Very professional, still extremely friendly and available. Cannot recommend enough! Thanks again Katie, you're a great asset for your agency...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Hi. Steven was my first contact with Castles and in ......”

Share on :
Jan 31,2018
Minithumbup
By: 'Peter'
Jan 31,2018
0 people found
this helpful
Hi. Steven was my first contact with Castles and in my opinion the best possible. He was very helpful and professional. Took us through all of the procedures very smooth and easy, always with smile and good sence of humor. It was a pleasure to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Muhammad was extremely helpful and supportive, always contacting if anything ......”

Share on :
Jan 29,2018
Minithumbup
By: 'Marianne'
Jan 29,2018
0 people found
this helpful
Muhammad was extremely helpful and supportive, always contacting if anything new came on the market which sounded like what I was looking for, always booked me in for viewing straight away. It was always nice to talk to Muhammed and other staff members, all really ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Overall our experience of Castles and the team are second ......”

Share on :
Jan 19,2018
Minithumbdown
Staff profile picture
Mark
By: 'Victor'
Jan 19,2018
0 people found
this helpful
Overall our experience of Castles and the team are second to none They have kept us informed with potential customer buyers, second viewings and feedback Feedback to us were very important, as to how we can do better The viewing took place, and the house ...
read full review
Comment on agent fees
Would recommend, and agreed a selling fee in advance (did not disappoint)
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would highly recommend Castles. Excellent communication and efficiency. We ......”

Share on :
Jan 15,2018
Minithumbup
Staff profile picture
Austen
By: 'Mrs'
Jan 15,2018
0 people found
this helpful
I would highly recommend Castles. Excellent communication and efficiency. We are selling and purchasing through Castles and the process has been made seamless by staff. A particular mention to both Sophie and Austen for helping us along on our journey....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service very proactive just what you want in a ......”

Share on :
Jan 11,2018
Minithumbup
Staff profile picture
Michael
By: 'Relocation'
Jan 11,2018
0 people found
this helpful
Excellent service very proactive just what you want in a stressful situation Michael was very helpful and was very fast in putting me in touch with the estate agent in Scarborough for our relocation Hopefully the sale of my house will be quick and fairly ...
read full review
Comment on agent fees
You have to pay for quality service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From my house valuation with Austin to sale of my ......”

Share on :
Jan 07,2018
Minithumbup
By: 'garry'
Jan 07,2018
0 people found
this helpful
From my house valuation with Austin to sale of my property with Muhammed I found castles to be very professional, feedback from all of Castles staff was very good keeping me updated throughout...
read full review
Comment on agent fees
Good, not the cheapest but value for money
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“from the start austin was very proffesional and explained everything ......”

Share on :
Nov 21,2017
Minithumbup
Staff profile picture
Austen
By: 'RAY'
Nov 21,2017
0 people found
this helpful
from the start austin was very proffesional and explained everything to us in plain english brilliant,he also emailed us on the progress odf selling our property...
read full review
Comment on agent fees
very good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Nice guy good customer service very helpful and polite full ......”

Share on :
Nov 06,2017
Minithumbup
By: 'Steven'
Nov 06,2017
0 people found
this helpful
Nice guy good customer service very helpful and polite full of knowledge. Steven helped us look for a right property . He will go a long way in his job. Wish him every success....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We had been liasing with Muhammed alongside Michael and Steve. ......”

Share on :
Nov 02,2017
Minithumbup
Staff profile picture
Michael
By: 'Happy'
Nov 02,2017
0 people found
this helpful
We had been liasing with Muhammed alongside Michael and Steve. We are extremely happy with the excellent customer service we have received. The staff are knowledgeable and experienced in the property sector. They are quick at helping you find the property of your dreams. Very ...
read full review
Comment on agent fees
N/A for this service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After being on the market with another agent for 2 months ......”

Share on :
Nov 02,2017
Minithumbup
Staff profile picture
Austen
By: 'On'
Nov 02,2017
0 people found
this helpful
After being on the market with another agent for 2 months we felt our property was well priced to sell and became a little frustrated , we contacted castles to jointly market our property , we were amazed at the swift professional service castles provided .. we first met ...
read full review
Comment on agent fees
As expected for joint marketing
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are experienced landlords, and with a decade of working ......”

Share on :
Oct 30,2017
Minithumbdown
Staff profile picture
Mark
Staff profile picture
Michael
By: 'Tom'
Oct 30,2017
0 people found
this helpful
We are experienced landlords, and with a decade of working for London estate agents within property management and lettings. We bought a property in Swindon through Castles with no issues 6 years ago and naturally invited them to value it for us when we needed to ...
read full review
Comment on agent fees
Too high for the level of service received.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We contacted Castles after the property sat unsold for a ......”

Share on :
Oct 27,2017
Minithumbup
Staff profile picture
Simon
By: 'happycustomer'
Oct 27,2017
0 people found
this helpful
We contacted Castles after the property sat unsold for a few months. We first met with Austen who was very polite and knowledgeable about the local market and expertly managed the initial stage, along with Mohammed. The property sold to the first people to view ...
read full review
Comment on agent fees
Very reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Muhammed is helpfull, truthful in telling the conditions of the ......”

Share on :
Oct 19,2017
Minithumbup
By: 'Beata'
Oct 19,2017
0 people found
this helpful
Muhammed is helpfull, truthful in telling the conditions of the property he is selling. knowledgeable and have various contacts in getting what you request like finding right property, mortgage advisor and Lawyers....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Big thanks to Mohammed and Sophie for keeping us fully ......”

Share on :
Oct 13,2017
Minithumbup
By: 'Jane'
Oct 13,2017
0 people found
this helpful
Big thanks to Mohammed and Sophie for keeping us fully up to date during the sale of our house. They have always been available for any questions we had had and made this a relatively stress free experience.....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This sale was not the easiest to manage and required ......”

Share on :
Oct 11,2017
Minithumbup
By: 'David'
Oct 11,2017
0 people found
this helpful
This sale was not the easiest to manage and required a lot of patience. Not helped by the buyers solicitor being tardy. Nevertheless, all the staff at Castles were always patient, politeand always available to help.Worked well with my solicitor. Thank you....
read full review
Comment on agent fees
Agreed before proceeding - a reasonable cost
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I dealt mainly with Austen who came and valued the ......”

Share on :
Oct 04,2017
Minithumbup
Staff profile picture
Austen
By: 'Andy'
Oct 04,2017
0 people found
this helpful
I dealt mainly with Austen who came and valued the property which I was selling. He was friendly and professional and gave great advice. Sophie and her colleague Mohamed kept me updated throughout the selling process and although not getting the asking price, I was ...
read full review
Comment on agent fees
They are what they are.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very pleased with the professional and efficient service provided by ......”

Share on :
Sep 26,2017
Minithumbup
By: 'Gary'
Sep 26,2017
0 people found
this helpful
Very pleased with the professional and efficient service provided by the team at Castles Swindon. A special mention for Sophie Thomas who sold our house and Lynne Cox who kept us up to date with the progress of our sale & purchase from start to finish. ...
read full review
Comment on agent fees
Worth every penny
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having previously dealt with purple bricks , Michael from castles was ......”

Share on :
Sep 25,2017
Minithumbup
Staff profile picture
Michael
By: 'Chris'
Sep 25,2017
0 people found
this helpful
Having previously dealt with purple bricks , Michael from castles was a breath of fresh air. From Start to finish he was very professional, he made the process painful. He's knowledge was fantastic. I would recommend him to any body who wants a stress free purchase...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Muhammed has been very helpful, courteous and efficient during our ......”

Share on :
Sep 17,2017
Minithumbup
By: 'Iwantafreehold'
Sep 17,2017
0 people found
this helpful
Muhammed has been very helpful, courteous and efficient during our dealings, which have been frustrating and unexpectedly complex. I would thoroughly recommend Muhammed...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was sincerely impressed with the regularity of updates and ......”

Share on :
Sep 16,2017
Minithumbup
By: 'LGane'
Sep 16,2017
0 people found
this helpful
I was sincerely impressed with the regularity of updates and contact from him in general - I never felt I was chasing him. Mr. Rahman was always courteous and thank heaven he also has a great sense of humour. We were dealing with a rather ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I just wanted to say how impressed I have been ......”

Share on :
Aug 25,2017
Minithumbup
Staff profile picture
Michael
By: 'Elaine,'
Aug 25,2017
0 people found
this helpful
I just wanted to say how impressed I have been with Castles proactive approach and their professional way of keeping buyers updated and reminded. I found Michael and Sophie extremely helpful in my search. They definitely deserve a five star review. Elaine...
read full review
Comment on agent fees
N/a
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great professional service from both Sophie and Michael from first ......”

Share on :
Aug 23,2017
Minithumbup
Staff profile picture
Michael
By: 'Bev'
Aug 23,2017
0 people found
this helpful
Great professional service from both Sophie and Michael from first contact, viewings and to negotiating on a property for me. Would definitely recommend Castles. Thank you Sophie and Michael...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It is a really wonderful help and support from Muhammed. ......”

Share on :
Aug 17,2017
Minithumbup
By: 'Dhanush'
Aug 17,2017
0 people found
this helpful
It is a really wonderful help and support from Muhammed. Muhammed was always professional and approachable to deal with the property. Whenever we need any information regarding the property he helped me a lot. Muhammed kept us update regarding the property. We really want to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had three Estate Agents value my property and wanted ......”

Share on :
Aug 09,2017
Minithumbup
Staff profile picture
Austen
By: 'Andy'
Aug 09,2017
1 people found
this helpful
I had three Estate Agents value my property and wanted the select who I considered best able to sell my house and attain the best and relativistic price in order for it the sell within a reasonable time frame (Castles were not the highest valuation) ...
read full review
Comment on agent fees
Very fair fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic support from Muhammed. He was always calm and approachable ......”

Share on :
Aug 08,2017
Minithumbup
By: 'Nure'
Aug 08,2017
0 people found
this helpful
Fantastic support from Muhammed. He was always calm and approachable to deal with interactions between the buyer and myself (vendor). He always kept me informed when there was an update. I think it's his professional approach that made this sale going through....
read full review
Comment on agent fees
The fee was reasonable however, Castle should also consider to reduce the fee as the competitors are doing the same.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mark Noble
Aug 08, 2017
View all comments (1)
Thank you very much for your kind review about Muhammed, he is extremely grateful for you taking the time to recognise the service he provided. In relation to your comments about our fees, which I take on board, if we reduce our fees like other agents, we will also then struggle to have high quality staff like Muhammed to offer such excellent service! I hope like most of our clients you feel that paying a little bit more than others, you receive so much more in return. ...

“Muhammad has been amazing with the help buying our house. ......”

Share on :
Aug 08,2017
Minithumbup
Staff profile picture
Simon
By: 'MrMaguire'
Aug 08,2017
0 people found
this helpful
Muhammad has been amazing with the help buying our house. Very Informative and always happy to help. Any questions we had Muhammad always had the answers. Kept in contact with me throughout buying too....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Simon and the team at Castles were absolutely fantastic through ......”

Share on :
Aug 07,2017
Minithumbup
Staff profile picture
Simon
By: 'AEB'
Aug 07,2017
0 people found
this helpful
Simon and the team at Castles were absolutely fantastic through what was a very difficult property sale for many reasons, in particular that my buyers used an online solicitor which held up the sale immensely (the cheaper option isn't always the best option!). They were ...
read full review
Comment on agent fees
The fees were very reasonable for the service delivered.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sophie was always quick to answer the phone, very clear & ......”

Share on :
Jul 20,2017
Minithumbup
By: 'Mr'
Jul 20,2017
0 people found
this helpful
Sophie was always quick to answer the phone, very clear & direct, and an absolute joy to deal with. The service she provided us was absolutely top-notch and we couldn't have asked for any better....
read full review
Comment on agent fees
N/A as we were buying a property not selling
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
View all comments (1)
Sophie has asked me to pass on her thanks for the very kind review you have left, positive comments like this really make the effort the guys put into helping people even more worth while. ...

“Just a few lines to say that Tracey since she ......”

Share on :
Jul 16,2017
Minithumbup
By: 'Rob'
Jul 16,2017
0 people found
this helpful
Just a few lines to say that Tracey since she has took over and started managing my house I have no worries. She communicates promptly between me and my landlord. Excellent service and well recommended. Thankyou Tracey. Keep up the good work....
read full review
Comment on agent fees
Good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
View all comments (1)
Tracey has asked me to thank you for such a glowing review, she really appreciates you taking the time to endorse the service she has provided. ...
Staff picture Michael
(72)
Staff picture Austen
(39)
Staff picture Simon
(32)
Staff picture Mark
(9)
Staff picture Lauren
(1)
No image available Gary
(1)
Staff picture Deborah
(0)
Staff picture Lisa
(0)
Staff picture Chris
(0)
Staff picture Mark
(0)
Staff picture Matthew
(0)
Staff picture Carol
(0)
Staff picture Abigail
(0)
Staff picture Debra
(0)
Staff picture Guy
(0)
Staff picture Ben
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:14 PM 07/01/2016 by allAgents

Awards won by Castles (Swindon)

Regional Awards won by Castles (Swindon)

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn