Hotblack Desiato
4.8/5, 693 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction

Property Features

Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise. show more Estate agents in Camden, Islington, and Highbury, Hotblack Desiato specialises in handling the sale of residential property and is committed to providing a high quality personal service combined with knowledge and expertise.
Hotblack Desiato - Click to Visit Our Website

Latest Reviews

 View all Reviews 693
11th Feb 2022
reviewed by 'Maryann Eason'
“Stuart Shiers exemplifies professionalism. He never failed to be attentive to my questions and concerns regarding the sale of an ......”
12th Jan 2022
reviewed by 'Conor'
“The sales process was longer and more complicated than originally anticipated but the Hotblack Desiato team helped to navigate the ......”
17th Dec 2021
reviewed by 'Fergie'
“I live in the north of England and wanted to sell my flat in Islington with the minimum of travel ......”
4th Sep 2021
reviewed by 'Mark'
“We instructed Hotblack Desiato as we were impressed with Mark Azzopardi. He was very knowledgeable and experienced compared to the ......”
20th Aug 2021
reviewed by 'Jack'
“Woeful. Never got back to me despite 4 emails and numerous calls. Why oh why would one let with them...”
20th Aug 2021
reviewed by 'Claire'
“My joint sales process following divorce was complicated and drawn out, due to factors outside the agents control, and I ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £123,000 £9,995,000
Lettings 95% 96% £330 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 4 376 15 61 2 47 0 20 1
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS
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Hotblack Desiato Branches (view all 3)
Camden Town, NW1
Highbury, N5
Islington, N1

“When Josh showed us around the flat as prospective tenants ......”

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Apr 30,2013
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Josh
By: 'Sally'
Apr 30,2013
2 people found
this helpful
When Josh showed us around the flat as prospective tenants it was like a breath of fresh air. We really appreciated the lack of salesy spiel that can characterise these sort of meetings. Josh was extremely professional and straightforward, was always easy to contact, and ...
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“What can I say, an absolute pleasure; an extremely charismatic ......”

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Apr 10,2013
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By: 'Ms'
Apr 10,2013
3 people found
this helpful
What can I say, an absolute pleasure; an extremely charismatic young man came to my home and having taken a thorough stock of the house proceeded to cover every inch of my curiosities using anecdotes and humour intertwined with his obvious depth of knowledge about ...
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“I have been with this Agent exclusively since I started ......”

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Mar 12,2013
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Josh
By: 'OwnerOfCamdenFlat'
Mar 12,2013
2 people found
this helpful
I have been with this Agent exclusively since I started letting out my property, nearly 11 years ago (as at 03.2013), when I emigrated abroad. As I am not able to be present in London, it is important to have a good agent. Hotblack Desiato are professional, ...
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“Our rental was arranged quickly and easily, overall happy with ......”

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Mar 01,2013
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By: 'Lindipop'
Mar 01,2013
0 people found
this helpful
Our rental was arranged quickly and easily, overall happy with the service and would have no hesitating using them again....
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“Paulina and the team at Hotblack were helpful and knowledgeable ......”

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Feb 27,2013
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By: 'S.'
Feb 27,2013
3 people found
this helpful
Paulina and the team at Hotblack were helpful and knowledgeable throughout our tenancy. They were pleasant, clear and not at all pushy when we viewed the property and maintained a high and professional standard throughout. They were also organised, easily contactable and willing to help ...
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“Expensive, incompetent, rude and poor customer service. There is nothing ......”

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Feb 14,2013
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By: 'Jon'
Feb 14,2013
10 people found
this helpful
Expensive, incompetent, rude and poor customer service. There is nothing I can say that is good about them. They took weeks to advertise the property, recommended completely unsuitable tenants, were late arranging check-out. They were argumentative via email and had people at all three branches ...
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What agent could do to change your mind?
Where do I start, care about the service you provide and then try and deliver it. Everything needs addressing. For the money you get from delivering the appalling level of service I would expect at least politeness.
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“We engaged Hotblack exclusively to find tenants for our flat. ......”

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Jan 30,2013
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Jessica
By: 'Tim'
Jan 30,2013
3 people found
this helpful
We engaged Hotblack exclusively to find tenants for our flat. Their advice on price and timing (get it advertised just before Christmas) was spot on. There were several viewings immediately after the Christmas holiday one of which has rapidly turned into a 24 month tenancy agreement ...
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“Stuart was incredibly helpful through the entire process of selling ......”

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Jan 17,2013
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Stuart
By: 'Spencer'
Jan 17,2013
3 people found
this helpful
Stuart was incredibly helpful through the entire process of selling our property. We moved to the US and therefore had to deal with Stuart remotely, which could have been problematical, but he smoothed the whole process for us. We had trouble getting our tenants out, ...
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“Hotblack Desiato have delivered a consistently high level of service ......”

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Jan 16,2013
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Josh
By: 'MR'
Jan 16,2013
3 people found
this helpful
Hotblack Desiato have delivered a consistently high level of service over the last 6 years in managing the flats in Parkway. There are quite a few agents in the locality, but few with the enthusiasm and professionalism to help as Hotblack Desiato staff do, and in ...
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“I'm surprised at the number of 5 stars reviews for HotBlack. ......”

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Jan 14,2013
Minithumbdown
By: 'long'
Jan 14,2013
13 people found
this helpful
I'm surprised at the number of 5 stars reviews for HotBlack. They adhere to the estate agent stereotype 100% - sweetness and light at the beginning to get you in, make sure you're paying top whack, then once your first month's rent hits their bank account they ...
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“What an absolute pleasure to deal with from start to ......”

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Nov 29,2012
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Josh
By: 'Maxine'
Nov 29,2012
2 people found
this helpful
What an absolute pleasure to deal with from start to finish. I firstly chose to phone Hotblack Desiato because their standard of properties is that much higher than the competition. I was shown a variety of suitable possibilities but I fell in love with the ...
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“I dealt with both Josh and Paulina in letting my ......”

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Nov 28,2012
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Josh
By: 'Anna'
Nov 28,2012
2 people found
this helpful
I dealt with both Josh and Paulina in letting my property. They were polite, professional, and responded to queries promptly. The service felt human, rather than corporate, and I didn't experience a "hard sell" to make me sign up with them or to use their ...
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“Absolutely delighted with the service provided by Paulina - couldn't ......”

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Nov 27,2012
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By: 'Nick'
Nov 27,2012
2 people found
this helpful
Absolutely delighted with the service provided by Paulina - couldn't have asked for a more helpful agent. Extremely friendly, knowledgable and helpful service. Easy to contact, and quick to respond. Chose properties that were well suited to what we were looking for. Very smooth process ...
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“My experience with this agency telling that they are NOT ......”

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Nov 01,2012
Minithumbdown
By: 'faycal'
Nov 01,2012
11 people found
this helpful
My experience with this agency telling that they are NOT professional at all, my wife registered with them and the agent Paulina shies aware that we have 3 children's . we managed to see flat, that we didn't liked, we viewed other one and we decided to ...
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By: Josh - Letting Manager
Nov 07, 2012
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Mr Faycal contacted us looking for a property, but did not explain that he had 3 children. Simply that he was looking for a 2 bedroom property. Paulina showed one flat that he did not like, then she showed him another property that was new to the market-upon viewing Mr Faycal decided to make 'an offer' to the landlord, in this instance the landlord turned the offer down on the grounds that she did not think her 2 bed property was suitable for 2 adults and 3 children. To clarify If we reciev ...

“Josh at Hotblack Desiato took the time to get a ......”

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Oct 02,2012
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Josh
By: 'Mr'
Oct 02,2012
1 people found
this helpful
Josh at Hotblack Desiato took the time to get a real grip on what I was after and he sorted me out with a place that suited me very well. I liked his demeanour and found that he displays a vast and thorough understanding of ...
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“As a student it is easily to feel that you ......”

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Sep 27,2012
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By: 'Ted'
Sep 27,2012
1 people found
this helpful
As a student it is easily to feel that you are not taking seriously by estate agents or vulnerable because of your lack of experience, however Josh at Hotblack Desiato treated us with great respect, speaking honestly and directly to us and providing us with ...
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“Josh has been excellent with all his advice and help. ......”

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Sep 13,2012
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Josh
By: 'cristina'
Sep 13,2012
1 people found
this helpful
Josh has been excellent with all his advice and help. He has put up with our disorganization and long pauses of communication due to us being on a few holidays. Nothing was to much for him, we always felt welcomed and would highly recommend Josh ...
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“After a long day of house hunting meeting Josh at ......”

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Sep 03,2012
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Josh
By: 'Samantha_North'
Sep 03,2012
1 people found
this helpful
After a long day of house hunting meeting Josh at what is now our flat was a breath of fresh air. He was very friendly and up front about all aspects of the rental process. I automatically felt at ease. From finding the flat, putting ...
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“The staff was incredibly friendly and helpful. They dont charge ......”

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Aug 24,2012
Minithumbup
By: 'Rudolf'
Aug 24,2012
1 people found
this helpful
The staff was incredibly friendly and helpful. They dont charge you a lot of fees like some other agents. They are responsive and resourceful....
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“The team at Hotblack Desiato were not only efficient, but ......”

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Aug 24,2012
Minithumbup
By: 'Flat-hunter'
Aug 24,2012
1 people found
this helpful
The team at Hotblack Desiato were not only efficient, but sympathetic, in helping us find our flat. We've seen dozens of places with various estate agents, and it was quite refreshing to deal with someone who wasn't just trying to make a sale or telling ...
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“We believe that Josh was excellent at handling the proceedings ......”

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Aug 23,2012
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Josh
By: 'Charlotte'
Aug 23,2012
1 people found
this helpful
We believe that Josh was excellent at handling the proceedings of finding us a flat. He was very helpful and understanding at our lack of knowledge since this is our first property. He went out of his way to help, and was always available if ...
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“Josh was honest, helpful and reliable. He went out of ......”

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Jul 13,2012
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Josh
By: 'GS'
Jul 13,2012
1 people found
this helpful
Josh was honest, helpful and reliable. He went out of his way to find us something that would work for us and was professional and efficient at all times - a rare find in an estate agent and we would not think twice about recommending ...
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“I first had contact with Paulina for a viewing. Paulina ......”

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Jul 04,2012
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Josh
By: 'Vincent'
Jul 04,2012
2 people found
this helpful
I first had contact with Paulina for a viewing. Paulina was very professional and on time (which is far from being always the case). However, we chose to view some other flats. Following an email from her, proposing some other flats to rent, we viewed ...
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“Josh was very quick and responsive to all our queries ......”

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Jun 25,2012
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Josh
By: 'L'
Jun 25,2012
1 people found
this helpful
Josh was very quick and responsive to all our queries and acted in a professional and efficient way at all times in our dealings with him. Would recommend Josh to friends and colleagues....
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“Josh and Paulina from Hotblack Desiato helped me to find ......”

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Jun 25,2012
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By: 'Chris'
Jun 25,2012
4 people found
this helpful
Josh and Paulina from Hotblack Desiato helped me to find my current flat in Camden, right at the Canal. Both are super fast in responding to any questions, quick in resolving issues and generally trying hard to make things work! I would definitely use their ...
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“I went to Josh three months before my lease was ......”

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May 18,2012
Minithumbup
By: 'B'
May 18,2012
3 people found
this helpful
I went to Josh three months before my lease was up. All the other agents said wait until it is closer to the date your lease ends. Josh immediately started looking for places that matched my criteria and would be available for when I needed ...
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“I found the service very friend, reliable and professional. Throughout ......”

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May 01,2012
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Josh
By: 'Angela'
May 01,2012
4 people found
this helpful
I found the service very friend, reliable and professional. Throughout the process of agreeing the letting of the property the staff would keep me updated and informed. When we wanted to view the property again to take measurements this was scheduled quickly and efficiently without ...
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“Josh was really helpful all the way from the point ......”

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Apr 25,2012
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Josh
By: 'Holly'
Apr 25,2012
3 people found
this helpful
Josh was really helpful all the way from the point of booking to view the rental property initially, through to following up and ensuring the eventual move was a smooth one. I think a key factor which helped was constant communication and Josh being available ...
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“Hotblacks are quite honestly the worst estate agency i've ever ......”

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Feb 10,2012
Minithumbdown
By: 'Bradley'
Feb 10,2012
10 people found
this helpful
Hotblacks are quite honestly the worst estate agency i've ever had the misfortune of dealing with. They are agressive, lie through their teeth and they are slimy almost to point of disbelief. After some dispute the property I was renting was deemed uninhabitable by Hackney ...
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“We rented a property through Hotblacks a few years ago. ......”

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Dec 06,2010
Minithumbdown
By: 'Ruth'
Dec 06,2010
8 people found
this helpful
We rented a property through Hotblacks a few years ago. They were sweetness and light before we signed the contract, but when it came to renewal they were rude, obnoxious and insisted on increasing the rent. When we tried to explain that we could not ...
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By: drrealistic
Jul 30, 2011
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Ruth, it sounds like you didn't get our own way. ...

Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Fees & Payments (as permitted under the Tenant Fees Act 2019)
Holding Deposit - One week’s rent
Security Deposit - 5 weeks rent to £50,000pa or 6 weeks if higher
Change of Tenant/sharer - £50 inc VAT or reasonable costs if higher
Failure to return keys plus cost of changing locks - Full replacement costs
Early Termination - Re-marketing costs (See below)
Variation of Contract - £50 inc VAT (see below)

Last updated on 31/05/2019, 4:23 PM by Jessica Pinnick - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website www.hotblack.co.uk or call our office on 020 7226 0160 for our complaints procedure
Last updated at 9:41 AM 01/09/2017 by Stuart Shiers

Awards won by Hotblack Desiato

Regional Awards won by Hotblack Desiato

Individual Branch Awards

London, NW1

London, N5

London, N1



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