House Tree
4.3/5, 91 reviews
84% recommended
88% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
99% lettings fee satisfaction
House Tree are a low cost Online Estate Agent that saves sellers £1000s in estate agent fees every day. House Tree offer various options to suit a sellers needs. We cover the whole of England and Wales and we still offer a full Estate Agency service. Right up until moving ... show more House Tree are a low cost Online Estate Agent that saves sellers £1000s in estate agent fees every day. House Tree offer various options to suit a sellers needs.

We cover the whole of England and Wales and we still offer a full Estate Agency service. Right up until moving day we are here to assist both the seller and buyer. As we are based in one central location and have no geographical restrictions and our overheads are much lower than the traditional Estate Agents and that saving is then passed onto the seller.

So, if you want professional help and advice on all aspects of moving home please contact us on the above number or visit our website at www.housetree.co.uk

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Latest Reviews

 View all Reviews 91
30th Sep 2016
reviewed by 'Buyer'
“I would be put off buying a house knowing HouseTree were the acting agent and definitely wouldnt use them for ......”
26th Jul 2016
reviewed by 'Keith'
“Very professional service,house sold quickly with just as many viewers as a friend who sold same style of house ......”
8th Jul 2016
reviewed by 'Peter'
“Very helpful over the phone, and where she was unsure phoned back with an answer. Used Housetree twice now and ......”
17th Jun 2016
reviewed by 'Geoff'
“Excellent service -- quick, very good price -- much cheaper than estate agent. Tenants were in contact almost as soon ......”
19th Mar 2016
reviewed by 'The'
“We had a very positive experience with House Tree. After being recommended by a friend we decided to go with ......”
12th Feb 2016
reviewed by 'K'
“Lucy was my main contact and Serena provided backup, we had great support from start to finish. was very impressed ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 100% £56,000 £475,000
Lettings 75% 99% £430 £1,733
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 2 0 0 55 3 4 1 4 9
Areas covered
  • National
Address

Provident House Burrell Row
Beckenham
Kent
BR3 1AT
0207 060 4674

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   86 to Rent   35
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“I was looking for a quick sale so thought I'd ......”

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Jun 13,2013
Minithumbup
By: 'Simon'
Jun 13,2013
4 people found
this helpful
I was looking for a quick sale so thought I'd try House Tree. Since it would cost me less than a usual agent I thought by reducing the price of the property - effectively passing on my saving would make the property more attractive. This ...
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“We sold our property through House Tree in February after ......”

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Apr 22,2013
Minithumbup
By: 'Rachel'
Apr 22,2013
2 people found
this helpful
We sold our property through House Tree in February after a long fight againt the recession. We waited patiently until we got the price we needed & fingers crossed everything should come to fruition soon. As we were biding our time we were quite happy to ...
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By: Redsoniaheen
May 08, 2013
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I am currently with housetree and although my house has been put back onto the website, they have not put the house back on as a premium listing as I aid for and never answer the phone or respond to emails. Very frustrated having paid nearly £500 up front, advice to all do not use them! ...

“Appear to have gone into liquidation.. Accounts may be taken ......”

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Apr 14,2013
Minithumbdown
By: 'Jude'
Apr 14,2013
0 people found
this helpful
Appear to have gone into liquidation.. Accounts may be taken over by another company though I expect that will only be direct debit clients as there no incentive to take paid up front companies.. I suspect this market is too full already and with no ...
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By: House Tree
May 07, 2013
View all comments (1)
Hi Jude, House Tree is back up and running under new management. You will be glad to know that we will continue to market all properties that have signed up with House Tree, not just those that are on Direct Debit. If your property is currently being marketed with us and you would like to discuss the marketing further feel free to give us a call on 0207 060 4674. Kind regards, Tom Harrington House Tree ...

“Hi folks. Not good news. I have been advised that ......”

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Apr 11,2013
Minithumbdown
By: 'Mrs'
Apr 11,2013
7 people found
this helpful
Hi folks. Not good news. I have been advised that Housetree has been put into administration. The administrator should be in touch with each client shortly to let you know the position. It is hoped that another online estate agent will be taking over the ...
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By: uhqjae804
Oct 28, 2016
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“***WARNING - do not use this company***Where to start ......”

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Apr 11,2013
Minithumbdown
By: 'RobC'
Apr 11,2013
1 people found
this helpful
***WARNING - do not use this company*** Where to start with this company. All seemed to be going OK with them until I handed over my money (£750) and got my house listed on Rightmove. I then had multiple problems with the service from them and ...
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What agent could do to change your mind?
Give me my money back and an apology. I have a wife who's just become pregnant and we need to move. They have misled and stolen from us. Feel very let downdown
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By: House Tree
May 07, 2013
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Hi Rob, Sorry to hear you had such a bad experience with House Tree. Unfortunately the company did go into administration however House Tree is now under new management and will continue to market any existing customers properties. Even if an upfront payment has already been made your property will continue to be marketed and all enquiries will be handled by ourselves. If you did want to discuss the marketing of your property in any way feel free to give us a call on 0207 060 4674. Kin ...

“I am very concerned that despite numerous phone calls to ......”

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Apr 10,2013
Minithumbdown
By: 'Mrs'
Apr 10,2013
1 people found
this helpful
I am very concerned that despite numerous phone calls to Housetree all this week - I am constantly receiving a recorded message advising that their offices are closed and will re-open at 9am the following morning. I am at a crucial stage of finalising an ...
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What agent could do to change your mind?
I'd like a phone call from them advising me what is happening?!!
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By: House Tree
May 07, 2013
View all comments (4)
Unfortunately the company did go into administration however House Tree is now under new management and will continue to market any existing customers properties. Even if an upfront payment has already been made, your property will continue to be marketed and all enquiries will be handled by ourselves. If you did want to discuss the marketing of your property in any way feel free to give us a call on 0207 060 4674. Kind regards, Tom Harrington House Tree ...

“I booked both an Energy Performance Certificate and Gas Safety ......”

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Apr 10,2013
Minithumbdown
By: 'Steve'
Apr 10,2013
1 people found
this helpful
I booked both an Energy Performance Certificate and Gas Safety Certificate review from this company via online booking system. I was initially very impressed when, within 24 hours, I was contacted and the EPC was booked. Within a week I was in receipt of the EPC ...
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What agent could do to change your mind?
Carried out the work for which they were paid??
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“Glenn was a refreshingly honest and professional estate agent. We ......”

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Apr 09,2013
Minithumbup
By: 'Ben'
Apr 09,2013
5 people found
this helpful
Glenn was a refreshingly honest and professional estate agent. We encountered several set backs before our sale completed and it was reassuring to know that he was always working hard for us. The lady purchasing our property was extremely difficult and had problems with her ...
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“great service,used this company for an E.P.C ......”

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Apr 09,2013
Minithumbup
By: 'brian'
Apr 09,2013
0 people found
this helpful
great service,used this company for an E.P.C there agent rang within hours to arrange an appointment for the following day, and then turned up on time,was polite and easy to deal with, can definately recommend them...
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“Excellent service throughout the entire process of selling my property ......”

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Apr 07,2013
Minithumbup
By: 'Rod'
Apr 07,2013
3 people found
this helpful
Excellent service throughout the entire process of selling my property I used the pay up front for conveyancing option and compared to estate agent and solicitors quotes I payed nearly one fifth of the price. Absolutely fantastic in this respect and I dont see how ...
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“We used House Tree to sell our property in London ......”

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Apr 05,2013
Minithumbup
By: 'Chas'
Apr 05,2013
3 people found
this helpful
We used House Tree to sell our property in London and we can highly recommend this service. Glenn was very very helpful and nothing was to much trouble for him even on his days off and out of office hours he always dealt with any ...
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“We found out about housetree after getting a quote and ......”

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Mar 15,2013
Minithumbup
By: 'Alex'
Mar 15,2013
6 people found
this helpful
We found out about housetree after getting a quote and then buying an epc from them. We listed with their option 1 which cost £418. Our house was well presented and listed on rightmove and zoopla, we got feedback from all our viewings and within 4 weeks we ...
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“We found House Tree provided an excellent service and were ......”

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Feb 15,2013
Minithumbup
By: 'Simon'
Feb 15,2013
5 people found
this helpful
We found House Tree provided an excellent service and were always available to answer calls at all times and give advice. They acted as the middle man for a lot of the sales process and helped the house sale go smoothly....
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“House Tree Ltd provided an absolutely incredible service and they ......”

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Feb 14,2013
Minithumbup
By: 'Mr'
Feb 14,2013
6 people found
this helpful
House Tree Ltd provided an absolutely incredible service and they are real value for money ... there are no catches! We found the whole experience of selling our property through House Tree Ltd excellent We found all the staff at House Tree Ltd to be extremely ...
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“I had no real problem with the agent apart from ......”

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Feb 07,2013
Minithumbdown
By: 'colin'
Feb 07,2013
1 people found
this helpful
I had no real problem with the agent apart from the fact that when he came to the house he thought he had to do a survey and take photos for an estate agent, when all i wanted was an EPC. This process has taken ...
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By: James
Feb 07, 2013
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Dear Mr. Rodda, am sorry about your experience with us. I have spoken to the DEA in question and there was indeed a technical delay in getting contact with you, for this we apologise. Now all technical problems have been sorted this shouldn't happen again. I can see now you have your EPC and anything else please don't hesitate to contact us. Kind regards James ...

“I got a very speedy response to my on-line request. ......”

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Jan 31,2013
Minithumbup
By: 'Karen'
Jan 31,2013
4 people found
this helpful
I got a very speedy response to my on-line request. Neil then phoned me within a day and then within three days, the visit was completed. Neil was friendly and very professional and explained what he was doing and why he was doing it. He ...
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“Really excellent value for the fee charged. They did everything ......”

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Jan 12,2013
Minithumbup
By: 'Mrs'
Jan 12,2013
4 people found
this helpful
Really excellent value for the fee charged. They did everything they promised. Great pictures of the house showed it at its very best, arrangement of viewings all went smoothly, and we sold in around 5 weeks. Glenn clearly took a personal interest in the sale and ...
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“The agent responded to my on-line order promptly and we ......”

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Jan 02,2013
Minithumbup
By: 'charlie'
Jan 02,2013
4 people found
this helpful
The agent responded to my on-line order promptly and we arranged a suitable time for both of us for him to carry out the EPC survey . He arrived on time , conducted the survey without fuss and let me have the completed results by the close ...
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“Sent wrong EPC report for my property- I need this ......”

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Dec 24,2012
Minithumbdown
By: 'Simon'
Dec 24,2012
0 people found
this helpful
Sent wrong EPC report for my property- I need this today to send as part of a PV application-nobody available to comment or send correct one. This is costing me money....
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What agent could do to change your mind?
Send the correct survey
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By: James
Dec 27, 2012
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Dear Simon, I hope you have managed to resolve this now, however in line with most companies we are closed Christmas Eve and Christmas Day, please do get in contact again and we will do our very best to sort out this situation. You should be able to have the solar instillation go ahead and the EPC should not hold this process up, especially over the Christmas holidays. ...

“I requested an EPC certificate in the afternoon on Wednesday. ......”

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Dec 13,2012
Minithumbup
By: 'Mike'
Dec 13,2012
4 people found
this helpful
I requested an EPC certificate in the afternoon on Wednesday. On Thursday morning I was contacted by a surveyor who made an appointment for later the same day. When he arrived, he was very professional and approachable, dealt with the business in a very efficient ...
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“We found housetree extremely helpfull and friendly, they put some ......”

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Nov 17,2012
Minithumbup
By: 'Jean'
Nov 17,2012
4 people found
this helpful
We found housetree extremely helpfull and friendly, they put some very good pictures and description of our house on the web sites like rightmove etc and they were with us all the way helping us, and they sold our house within a week at a ...
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“I have been very happy with House Tree. Ultimately, they ......”

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Oct 29,2012
Minithumbup
By: 'Ms'
Oct 29,2012
6 people found
this helpful
I have been very happy with House Tree. Ultimately, they saved me a lot of money and I found them really easy and friendly to deal with. At the outset I did have to chase them to get my property listed and did end up ...
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By: James
Oct 30, 2012
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Thank you for your honest review and comments. Since you initially came on with us, and your feedback we have sought to improve our listing process and are also looking to improve our solicitors communication with clients. Thank you for your time in writing these comments and we hope we can help you again in the future. Many thanks House Tree ...

“Housetree are an excellent method of selling your house. I ......”

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Oct 26,2012
Minithumbup
By: 'Vanessa'
Oct 26,2012
4 people found
this helpful
Housetree are an excellent method of selling your house. I researached several mehtods of selling my house and settled on Housetree as they were professional and spoke comon sense when I enquired. I chose to pay a fee upfront and then let Housetree toke over. ...
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“We initially contacted Housetree to have the energy certificate done ......”

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Oct 03,2012
Minithumbup
By: 'Jean'
Oct 03,2012
5 people found
this helpful
We initially contacted Housetree to have the energy certificate done by them as it was a lot cheaper. This was dealt with very promptly and came back very quickly. We then saw that they offered the complete service of advertising, appointment making and including solicitor's ...
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By: James
Oct 05, 2012
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Jean thank you very much for your time and comments. ...

“Overall i was very impressed with the service and the ......”

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Sep 26,2012
Minithumbup
By: 'sammy123'
Sep 26,2012
4 people found
this helpful
Overall i was very impressed with the service and the staff, sold my house in 6 weeks at a good price and a lot less cost than my local agent, thank you House Tree....
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By: James
Oct 05, 2012
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Hi Sam, thank you very much for your comments, these have been passed onto our team. ...

“Pathetic. I ordered, and paid for, an energy performance certificate. ......”

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May 18,2012
Minithumbdown
By: 'John,'
May 18,2012
4 people found
this helpful
Pathetic. I ordered, and paid for, an energy performance certificate. Wesite promised a call back in 24/48 hours. I got a call almost two weeks later. I also paid to have the property listed for sale. On the initial call to take my money I emphasised ...
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By: Customer Service Manager
Jun 12, 2012
View all comments (1)
Dear John, we are sorry you had this experience with us, however this was for our EPC service and listing option which we no longer offer. We did give you a full refund as soon as we were made aware of the situation and again sorry for any inconvenience we may have caused. At all times our staff try and be helpful and again am sorry if you feel they have been unhelpful in anyway. ...

“House Tree successfully sold my home in just 6 weeks, i ......”

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May 01,2012
Minithumbup
By: 'Auckley'
May 01,2012
4 people found
this helpful
House Tree successfully sold my home in just 6 weeks, i can't recommend this company enough, their help, advice and expertise have been invaluable, nothing is to much trouble, always there at the end of the phone whenever i needed to talk. Please pick up your ...
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By: James
May 10, 2012
View all comments (1)
Many thanks Mrs.Glover for taking the time to write this and thanks again for your business. ...

“Glenn and the other members of staff at House Tree ......”

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Mar 29,2012
Minithumbup
By: 'Mrs'
Mar 29,2012
5 people found
this helpful
Glenn and the other members of staff at House Tree have been fanatastic, great communication between us and them. Glenn in particular negotiated the sale with the purchaser and has been keeping in touch with any development with regards to the sale. House Tree was ...
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“After looking at a number of local agents with fees ......”

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Mar 02,2012
Minithumbup
By: 'Edward'
Mar 02,2012
4 people found
this helpful
After looking at a number of local agents with fees ranging from 1% - 2.8% i came across Housetree on google and gave them a call. After discussing with James the different options and which best suited me i chose one and had a chap out to ...
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“After a lengthy search I am glad to say I ......”

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Feb 28,2012
Minithumbup
By: 'Andy,'
Feb 28,2012
3 people found
this helpful
After a lengthy search I am glad to say I found Housetree, the service I received was not only very friendly but also very professional, I dealt with James who put me at ease immediately, explaining everything that was going to happen very clearly, and ...
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By: James Wilson
Feb 29, 2012
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Thank you Andy it was a pleasure dealing with you. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please email Joe or Tom on [email protected] or [email protected].
Last updated at 10:03 AM 12/01/2016 by allAgents

Awards won by House Tree

Regional Awards won by House Tree

Individual Branch Awards

Beckenham, BR3



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