Jan Forster Estates
4.7/5, 1049 reviews
95% recommended
94% sales valuation accuracy
93% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction

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Latest Reviews

 View all Reviews 1049
29th Jan 2024
reviewed by 'Angry'
“This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get ......”
16th Nov 2023
reviewed by 'Gosforth'
“Dreadful company. They've treated my neighnours terribly; failed to get important repairs done, ignored instructions from Environmental Health and been ......”
16th Nov 2023
reviewed by 'WhatYouDeserve'
“Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to ......”
16th Nov 2023
reviewed by 'FFBB'
“Extremely poor service. Other tenants have dealt with unsafe electrics and mould, and when they have complained to environmental health, ......”
6th Jul 2023
reviewed by '66JPW'
“not a good letting agent. I dont have time to share all the bad experiences. Just dont use them. A ......”
18th Jul 2022
reviewed by 'graeme campbell'
“Disgraceful - We contacted Jan Foster regarding a new build on Bayfield, and we were told we were the first ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 93% £26,000 £1,170,000
Lettings 92% 88% £295 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
256 8 275 22 251 7 194 5 21 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   457 to Rent   123
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Jan Forster Estates Branches (view all 8)
Forest Hall, NE12
Gosforth, NE3
High Heaton, NE7
Low Fell, NE9
Newcastle, NE3
Property Management Centre, NE3
Tynemouth, NE30
Whitley Bay, NE26

“Perfect attitude, great help, fantastic member of staff.Brooke was ......”

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Jun 02,2017
Minithumbup
By: 'Harveysandu'
Jun 02,2017
0 people found
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Perfect attitude, great help, fantastic member of staff. Brooke was very knowledgeable, and always returned calls quickly. Will definitely recommend the agency in the future....
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“Rachael was amazing throughout the whole process! Responded to all ......”

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May 31,2017
Minithumbup
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Josh
By: 'Paige'
May 31,2017
0 people found
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Rachael was amazing throughout the whole process! Responded to all my queries very quickly and made the process as easy as first time buying can get! - Couldn't fault...
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“Despite some speed bumps along the way Anna handled the ......”

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May 30,2017
Minithumbup
By: 'Andrew'
May 30,2017
0 people found
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Despite some speed bumps along the way Anna handled the situation well and got the tenancy application through quickly. She was very polite and I always had fast responses to my emails/phone calls. Would certainly recommend....
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Comment on agent fees
No one likes fees.
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“Brooke has been exceptionally helpful from start to finish during ......”

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May 30,2017
Minithumbup
By: 'Emma'
May 30,2017
1 people found
this helpful
Brooke has been exceptionally helpful from start to finish during my tenant find process. She was always incredibly prompt to response to any queries and always went above and beyond to assist with my queries....
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Comment on agent fees
Very reasonable for the service received.
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“Russ responded very quickly to emails and was always very ......”

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May 27,2017
Minithumbup
By: 'Jules'
May 27,2017
0 people found
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Russ responded very quickly to emails and was always very helpful and honest. All work from JF has been completed to a very high standard - eg: inventory etc and I would recommend to others....
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Comment on agent fees
The intial search fees are quite high although I understand these are a one off reducing down when a second tenant is found for the same property.
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“Kurt and Emma have helped me through what has been ......”

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May 26,2017
Minithumbup
By: 'Mr'
May 26,2017
0 people found
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Kurt and Emma have helped me through what has been a very difficult sale. Nothing has been too much trouble for them and they have gone above and beyond what could possibly expected from an estate agent. I called in after visiting a number of ...
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Comment on agent fees
worth every penny.
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“Brooke is a great assett to Jan Forster - she ......”

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May 25,2017
Minithumbup
By: 'Ingrid'
May 25,2017
0 people found
this helpful
Brooke is a great assett to Jan Forster - she is pleasant, friendly, very efficient and articulate. She folllows up emails with phone calls and has been very helpful as a new staff member and our designated administrator with regard to letting our house. Many ...
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Comment on agent fees
good
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“Joanne is extremely friendly; kind and courteous and has went ......”

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May 25,2017
Minithumbup
By: 'Jordan'
May 25,2017
0 people found
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Joanne is extremely friendly; kind and courteous and has went the extra mile with an out of hours maintainance query, and been more than helpful every step the way. Brilliant service!...
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“Professional and quality service from the start, Lucy was so ......”

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May 23,2017
Minithumbup
By: 'Chris'
May 23,2017
0 people found
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Professional and quality service from the start, Lucy was so helpful, genuine and kept us informed throughout the full process. Communication was excellent. I would 100% recommend Jan Forster. Thanks again to Lucy and the team!...
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Comment on agent fees
Good
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“Would recommend Jan Forster Estate agents, recently purchased a property ......”

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May 19,2017
Minithumbup
By: 'Matthew'
May 19,2017
0 people found
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Would recommend Jan Forster Estate agents, recently purchased a property through them with no issues. Prompt and professional responses and very helpful throughout the entire process. Special thanks for Rachael who was great on completion day....
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“Very friendly and kept in touch, was quick to update ......”

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May 19,2017
Minithumbdown
By: 'Joseph'
May 19,2017
0 people found
this helpful
Very friendly and kept in touch, was quick to update and even managed to get my move in date moved forwards, been a huge help in a normally stressful period...
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Comment on agent fees
Compared to other Estate Agents the admin fee is a bit steep, however the service provided was top rate
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“Georgia has provided an excellent service managing my rental property, ......”

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May 19,2017
Minithumbup
By: 'NicRobertson'
May 19,2017
0 people found
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Georgia has provided an excellent service managing my rental property, in particular efficiently sorting out complex maintenance requests from the tenants. Highly recommended....
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“Now we have completed our move back to the homeland ......”

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May 19,2017
Minithumbup
By: 'JohnG'
May 19,2017
0 people found
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Now we have completed our move back to the homeland after 42 years down south I would just like to thank you and all the others at Jan Forster Estates in making our experience such a smooth and easy process. You have dealt with everything in ...
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“Eddie was very helpful in keeping us up to date ......”

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May 18,2017
Minithumbup
By: 'Kate'
May 18,2017
0 people found
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Eddie was very helpful in keeping us up to date with how the purchase was progressing. I've used Jan Forster in the past to sell my flat and were very helpful and proactive then as well. I wouldn't hesitate in recommending Jan Forster to anyone ...
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“Efficient and effective, great service by all involved. Kept me ......”

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May 18,2017
Minithumbup
By: 'Chris'
May 18,2017
0 people found
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Efficient and effective, great service by all involved. Kept me informed throughout from potential viewings, feedback and offers in a friendly manner and nothing was ever to much trouble....
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Comment on agent fees
Average
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“Kirsty has been very efficient at managing the let of ......”

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May 17,2017
Minithumbup
By: 'Nicki'
May 17,2017
0 people found
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Kirsty has been very efficient at managing the let of our property. She has dealt with issues quickly, being very thorough and clear with both written and verbal communication. She is very polite and helpful and has been able to answer almost all of our ...
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Comment on agent fees
Fees seem fair in a competitive market. What we did like was that the pricing structure was very clear from the start with no hidden extras unlike some other Estate Agents that we spoke to.
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“Hi, just wanted to let you know about the high ......”

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May 17,2017
Minithumbup
By: 'Neil'
May 17,2017
0 people found
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Hi, just wanted to let you know about the high levels of customer service I've had from these two members of staff. Since I bought my premises from Jan Forster in December, I've been in regular contact with your company about the letting process, advertising ...
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“A great customer experience from Anna who has recently arranged ......”

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May 16,2017
Minithumbup
By: 'Alison'
May 16,2017
0 people found
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A great customer experience from Anna who has recently arranged the tenancy of our new home in Tynemouth. She always contacted me when she said she would and was very efficient. Thank you!...
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“Very Professional very quick. My flat had been empty for 9 ......”

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May 16,2017
Minithumbup
By: 'Annabelle'
May 16,2017
0 people found
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Very Professional very quick. My flat had been empty for 9 months Jan Forster found a tenant within a couple of hours...
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Comment on agent fees
As average
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“Friendly and professional service. I believe the agency got the ......”

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May 16,2017
Minithumbup
By: 'Jo'
May 16,2017
0 people found
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Friendly and professional service. I believe the agency got the best possible rental price for me and marketed my house well....
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Comment on agent fees
Reasonable.
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“Anna has helped manage our property and has done so ......”

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May 16,2017
Minithumbup
By: 'Managed'
May 16,2017
0 people found
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Anna has helped manage our property and has done so extremely efficiently -always making contact to keep us updated and making sure any problems are dealt with very swiftly. change of tenancy has been managed very well with good communication on all sides -a really ...
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Comment on agent fees
You get what you pay for -fees are high but the service is very good
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“Jan Forster recently sold our property in High Heaton. We ......”

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May 13,2017
Minithumbup
By: 'Glynis'
May 13,2017
0 people found
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Jan Forster recently sold our property in High Heaton. We found the staff very pleasant, helpful and efficient. This is not the first time we have used them and we would highly recommend them to anyone who has a property they want to rent or ...
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Comment on agent fees
Good
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“Haven't a bad word to say. Extremely helpful throughout. Answered ......”

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May 11,2017
Minithumbup
By: 'Matt'
May 11,2017
0 people found
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Haven't a bad word to say. Extremely helpful throughout. Answered any questions or queries I had quickly. Made the whole process go as smoothly and stress free as possible. Thankyou Anna!...
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“Eddie was both courteous and helpful at all times during ......”

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May 11,2017
Minithumbup
By: 'KatieB'
May 11,2017
0 people found
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Eddie was both courteous and helpful at all times during my purchase and indeed has been of assistance since the purchase was completed....
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“good service so far fairly quickly let with what appear ......”

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May 11,2017
Minithumbup
By: 'landlord'
May 11,2017
0 people found
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good service so far fairly quickly let with what appear to be good tenants overall service from this company so far is good over the last couple of years...
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Comment on agent fees
fairly expensive contractor charges because of retrospective payment to the agency
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“while estate agents might not always enjoy the reputation of ......”

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May 11,2017
Minithumbup
By: 'Trish'
May 11,2017
0 people found
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while estate agents might not always enjoy the reputation of the most popular group of people I found the staff at Jan Forster polite, helpful and very professional. Although my house was put up for sale in November, which I know isn't the best time, ...
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Comment on agent fees
The fees worked out at 1% as agreed. For all the effort they put in I thought it was more than fair
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“Very quick to respond to queries; kept us updated at ......”

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May 10,2017
Minithumbup
By: 'Hannah'
May 10,2017
0 people found
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Very quick to respond to queries; kept us updated at every stage of the application process and all information was communicated clearly....
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“Fantastic service from the off we looked viewed and found ......”

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May 10,2017
Minithumbup
By: 'Dean'
May 10,2017
0 people found
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Fantastic service from the off we looked viewed and found our home through the estate agent and we have never not know what was going on always in the loop and knew we where been felt with in a full profeshional maner and made the ...
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Comment on agent fees
Cheap quick and amazing was so simple
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“Excellent and prompt response and assistance. I have been letting ......”

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May 09,2017
Minithumbup
By: 'Landlord'
May 09,2017
0 people found
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Excellent and prompt response and assistance. I have been letting my properties via Jan Forster for 2 years now. Having a "managed let" with JFE was one of the soundest decisions I've made and would highly recommend them to everyone....
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Comment on agent fees
Very competitive and I get the same or better service as many more expensive letting agents in the market! But no compromise on the quality of service either, so a winner on all fronts!
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“I found Sarah Jones at Jan Forster Estates really helpful, ......”

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May 08,2017
Minithumbup
By: 'Patsy'
May 08,2017
0 people found
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I found Sarah Jones at Jan Forster Estates really helpful, she gave me lots of advice on selling my late mums house, I had been thinking of putting the house on the market myself, but decided to let Jan Forster take the stress out of ...
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Comment on agent fees
Acceptable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:02 PM 07/01/2016 by allAgents

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