Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Awful...”

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May 25,2019
Minithumbdown
Kelly Davenport
Margaret Proctor
By: 'Mick'
May 25,2019
0 people found
this helpful
Despite their very high management fees they do not provide adequate service. I have to chase them to chase rent payments and their maintenance department is truly awful. Incompetent, unresponsive and slow. Kelly in their Quays branch is the only bright spot in an otherwise ...
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Comment on agent fees
Expensive even if they provided the service they promise - which they don’t.
Was this helpful? Yes
By: Julie Twist
Jun 20, 2019
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Dear Mick, I am sorry to see you have left a one star review about my Company. Our goal is customer satisfaction and we clearly failed to deliver on this occasion. Regards Julie Twist ...

“Yvonne has been absolutely brilliant this year. No issue has ......”

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May 22,2019
Minithumbup
Yvonne
Yvonne
By: 'CM'
May 22,2019
0 people found
this helpful
Yvonne has been absolutely brilliant this year. No issue has been too big or small, she gets back in touch with you really quickly, she's very supportive and absolutely lovely. I have been incredibly happy with her services and I'm really pleased that she's going ...
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Comment on agent fees
Competitive and reasonable.
Was this helpful? Yes
By: Yvonne Cook
May 22, 2019
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Thank you so much for your lovely comments Cat, happy to help at time. I am so glad you are enjoy the property and extending with us for another 12 months ...

“Straight forward and responsive to work with...”

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May 09,2019
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'W'
May 09,2019
0 people found
this helpful
Easy to work with once the offer was accepted. Chased sellers solicitors well. Helped push through the deal for our completion timeline. Made submitting the offer quite difficult....
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By: Paul
May 15, 2019
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Hi Will, Thank you for taking the time for the review, all the best in your new home Kind Regards Paul ...

“Patience with a sale...”

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May 07,2019
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Brooke'
May 07,2019
0 people found
this helpful
I thought the staff at Julie Twist that handled my property sale were very professional throughout the process. They coped with a prolonged and sometimes tricky sale going through. Full credit to them, especially Paul who went the extra mile for us towards the end ...
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Comment on agent fees
Slightly expensive, but worth it.
Was this helpful? Yes

“Excellent service...”

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Apr 30,2019
Minithumbup
Paul Sutemire
Paul Sutemire
By: 'Kathryn'
Apr 30,2019
0 people found
this helpful
Paul was really helpful when we were buying the property. He kept things on track and chased the solicitors when needed. He replied to e-mails quickly and efficiently....
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Comment on agent fees
N/A
Was this helpful? Yes

“Excellent service...”

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Apr 29,2019
Minithumbup
Yvonne
Kelly Davenport
By: 'Martin'
Apr 29,2019
0 people found
this helpful
We have been with Julie Twist for the last year or so,and they have been extremely efficient in managing the property for us.With the first tenant,we had an issue with a flood in the flat,which they managed to help resolve for ...
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Comment on agent fees
Appear to be reasonably priced
Was this helpful? Yes

“Great service, well managed...”

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Apr 29,2019
Minithumbup
Paul Sutemire
Paul Sutemire
By: 'Citycentreflat'
Apr 29,2019
0 people found
this helpful
Paul did a great job of handling the prospective buyers and getting us the best price. Would highly recommend using them to market your property....
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Comment on agent fees
Market
Was this helpful? Yes

“New kitchen and bathroom...”

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Apr 29,2019
Minithumbup
Margaret Proctor
By: 'Nick'
Apr 29,2019
0 people found
this helpful
Margaret and Simon couldn't have been more helpful arranging for a new kitchen and bathroom to be installed at short notice. Communication was excellent throughout, including detailed discussion of the layout and materials involved, backed up by extensive photos before and after. The quality of ...
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Comment on agent fees
The fees were very reasonable for the quality of work
Was this helpful? Yes
By: Margaret Proctor
May 06, 2019
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Hi Nick, Thank you for you lovely feedback, much appreciated. All the best Margaret & Simon. ...

“Great and reliable agency...”

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Apr 23,2019
Minithumbup
By: 'Kat'
Apr 23,2019
0 people found
this helpful
From the first call to the last email we felt Julie Twist was a great estate agent. We've been dealing mainly with Helen, who was competent, professional and very quick in replying to our questions. But also the other members of staff were great. Definitely ...
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Comment on agent fees
Fees seem high however we don't really have a comparison.
Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
View all comments (1)
Thank you for your lovely comments, it's very much appreciated! All the best, Helen Bowers ...

“Super service...”

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Apr 23,2019
Minithumbup
Margaret Proctor
By: 'David'
Apr 23,2019
0 people found
this helpful
Julie Twist's Maintenance Team undertook some work on my bathroom recently. The job was organised perfectly and seamlessly by Margaret who had a complete understanding of my particular requirements and timescale. The work was undertaken, at the time requested, by Simon who is extremely personable, ...
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Was this helpful? Yes
By: Margaret
Apr 23, 2019
View all comments (1)
Hello David, Thank you for your lovely feedback. Please do not hesitate to contact us if you require any further quotes or repairs in the future and we'll be more than happy to help. ...

“Good...”

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Apr 18,2019
Minithumbup
Franc Grishaj
Franc Grishaj
By: 'Tiago'
Apr 18,2019
0 people found
this helpful
Always available and attentive. Friendly. Had to visit the flat several times and Franc was always very professional and respectful....
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Comment on agent fees
Good
Was this helpful? Yes

“Poor service...”

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Apr 17,2019
Minithumbdown
By: 'Andrewnn'
Apr 17,2019
0 people found
this helpful
Leave you standing outside an appointment and tell you when you ring that the property was let two days ago despite having a text confirming the appointment an hour before the meet. Seriously under performing agent...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: stacie wright
Apr 22, 2019
View all comments (1)
Dear Andrewnn. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.Please accept my most sincere apologies for this matter and know that I am looking into the issue to see what had happened. ...

“MAINTENANCE...”

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Apr 17,2019
Minithumbup
Margaret Proctor
Margaret Proctor
By: 'Dave'
Apr 17,2019
1 people found
this helpful
I am very pleased with the maintenance management done by Margaret to our flat. She is very professional in her approach and always find a sensible solution....
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Comment on agent fees
Good
Was this helpful? Yes
By: Margaret
Apr 18, 2019
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Hello Dave, Thank you for the review, it's very much appreciated. Many thanks again, Margaret. ...

“Service Feedback...”

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Apr 06,2019
Minithumbup
By: 'LJ19'
Apr 06,2019
0 people found
this helpful
As a landlord I have been using Julie Twist properties for nearly 4 years and the service is always good. Whenever a problem arises or if something needs repairing they let me know and ask how I would like to proceed. On this occasion Helen was ...
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Comment on agent fees
I think the monthly management fee is very good compared to some of the other letting agents in Manchester, I think the tenancy renewal fee is quite high, especially if a tenant is renewing every 6 months and not on a yearly basis,
Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
View all comments (1)
Thank you for you kind and honest feedback. I am glad you are happy with our service we have provided to you as a Landlord and hope this continues! All the best Helen Bowers ...

“Very friendly and quick to respond....”

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Mar 07,2019
Minithumbup
By: 'Ferdia'
Mar 07,2019
0 people found
this helpful
Helen was brilliant in helping us with our move in. She was very quick to answer the questions we had and was always very professional and friendly. Thank you Helen for making things hassle free and the whole move in feel stress free :)...
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
View all comments (1)
It's always a pleasure dealing with you and i'm glad I can be of assistance! Thanks for your kind comments. All the best Helen Bowers ...

“Very Fast Response...”

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Feb 18,2019
Minithumbup
By: 'Gabriella'
Feb 18,2019
0 people found
this helpful
Helen informed us this afternoon of work that needed to be carried out in our kitchen and upon understanding that this would inconvenience us she very quickly worked to resolve the issue. Within a matter of hours Helen had spoken with our landlord to confirm ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Sale of Flat in Southern St...”

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Feb 12,2019
Minithumbup
Paul Sutemire
Paul Sutemire
By: 'Kathryn'
Feb 12,2019
0 people found
this helpful
Paul was extremely professional in his dealings with me regarding a very difficult sale. He went over and above the call of duty to ensure that difficult solicitors on both sides and a tardy management company were kept informed and he pushed them when necessary. ...
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Comment on agent fees
The fees were agreed in advance and therefore were reasonable.
Was this helpful? Yes
By: Paul
Feb 13, 2019
View all comments (1)
Hi Kathryn, Thank you for the lovely review, I am pleased we eventually got the sale through in the end. All the best! Paul ...

“Very professional and supportive...”

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Feb 07,2019
Minithumbup
By: 'Kai'
Feb 07,2019
0 people found
this helpful
Helen has always been great to work with. Very responsive, supportive and empathetic. Having worked with several agents before Helen is a cut above......
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Comment on agent fees
Ok
Was this helpful? Yes

“A great company...”

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Feb 06,2019
Minithumbup
Yvonne
Kelly Davenport
By: 'James'
Feb 06,2019
0 people found
this helpful
I recently moved into an apartment, with Julie Twist as the letting agent. From start to finish, their approach was friendly, professional and incredibly prompt. All questions were answered via email almost immediately, and staff were always happy to help. If you see a property ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Yvonne Cook
Feb 07, 2019
View all comments (1)
Thank you so much for lovely comment James, always happy to help ...

“Problem Solving...”

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Jan 30,2019
Minithumbup
By: 'AP'
Jan 30,2019
0 people found
this helpful
One Word BRILLIANT (and kind!) As an offshore client l need a dependable reliable and trustworthy agent with Ms Bowers l get all these qualities and much more Highly recommend l might also add as a senior l must comment on her patience and understanding!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
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Thank you so much for your review, it's always a pleasure assisting you! ...

“Nothing too much trouble...”

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Jan 30,2019
Minithumbup
By: 'Kim'
Jan 30,2019
0 people found
this helpful
Thank you Helen for taking the time to answer our questions no matter how trivial they are. Nothing is too much trouble and you have explained the rental and landlords process to us so patiently....
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Comment on agent fees
About right- what we agreed !
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
View all comments (1)
Hi Kim, Thank you for your kind feedback. It's been lovely assisting you so far and I look forward to dealing with you and your property in the future! Kind Regards, Helen ...

“Great service...”

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Jan 22,2019
Minithumbup
Kelly Davenport
Yvonne
By: 'Gordo'
Jan 22,2019
0 people found
this helpful
Carol was excellent through out our stay at the property from the check in all the way through to the check out. She was able to help us with all queries we had and was always friendly and warm to deal with....
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Comment on agent fees
I felt the fees were in line if not lower than the industry standard
Was this helpful? Yes
By: Carol
Jan 23, 2019
View all comments (1)
It was my pleasure, if you are ever looking again please come and see us, all the best Carol ...

“Wish all parties associated with purchasing a property were as good as Paul!...”

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Jan 22,2019
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Sophie'
Jan 22,2019
0 people found
this helpful
Paul was brilliant. Our process went on for 11 months and throughout Paul was reliable and highly efficient. His speed to respond to emails and rectify issues promptly was really appreciated. We are first time buyers so haven't been through the process before, but from speaking ...
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Comment on agent fees
NA - we are the buyer
Was this helpful? Yes
By: Paul
Feb 04, 2019
View all comments (1)
Hi Sophie, Thanks again for the kind comments and lovely review. All the best to you and Danny in your new home Many Thanks Paul ...

“Great Service...”

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Jan 16,2019
Minithumbup
By: 'Rahul'
Jan 16,2019
1 people found
this helpful
Sian and Helen were both extremely helpful and responsive during whole process. They react asap to their e-mails and were always there to answer any questions I had....
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Comment on agent fees
good
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
View all comments (1)
Hi Rahul, thank you for your feedback. It's very much appreciated and hope your enjoying your new home! Kind Regards, Helen Bowers ...

“Great Support and Friendly!...”

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Jan 10,2019
Minithumbup
By: 'Miguel'
Jan 10,2019
0 people found
this helpful
Helen and Sian have been very helpful throughout the whole process. They react quickly to their e-mails and try their best to find a solution to the problem....
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By: Helen Bowers
Jan 31, 2019
View all comments (1)
Thanks for the great feedback, so glad to hear you are happy with our service. Kind Regards, Helen Bowers ...

“Excellent work...”

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Dec 20,2018
Minithumbup
By: 'Andrew'
Dec 20,2018
1 people found
this helpful
Contacted Filippo late one afternoon and he had my property advertised straight away. Within hours I had many viewings and within 24 hrs it was filled. Incredibly fast work well done. Helen then has organised the references and kept me updated throughout the process. Very professional ...
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“Very easy to work with...”

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Dec 19,2018
Minithumbup
By: 'Dylan'
Dec 19,2018
1 people found
this helpful
Carla was fast to respond and very easy to work with when renewing my tenancy. The whole process was very efficient....
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“Exellent service and happy to work with...”

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Dec 15,2018
Minithumbup
Paul Sutemire
Paul Sutemire
By: 'Bon'
Dec 15,2018
1 people found
this helpful
I have a smooth and happy purchase experience through the assistance of Paul . He always be able to follow the process and provide necessary updates . Responsible is the best word to him. Excellent performance !...
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Comment on agent fees
No comment
Was this helpful? Yes
By: Paul
Jan 16, 2019
View all comments (1)
Thanks again for the lovely review Bon, all the best with your property in the future. ...

“Very responsive...”

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Dec 14,2018
Minithumbup
Kelly Davenport
By: 'Yuchen'
Dec 14,2018
0 people found
this helpful
The most impressive thing during my purchase process is the selling team is so responsive. Kelly Davenport took us to view the flat first. There was some communication misunderstanding but other than that Kelly is very friendly and efficient. Ani Kraja then took over from ...
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Comment on agent fees
I didn’t pay anything to the agent as a buyer
Was this helpful? Yes
By: Paul
Dec 14, 2018
View all comments (1)
Hi Yuchen, thank you for your lovely review and your custom, we hope to work will you in the future, we are seriously considering not referring our clients to the solicitors you used Have a lovely Christmas and New Year Paul, Ani & Kelly. ...

“Proactive and responsive...”

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Dec 11,2018
Minithumbup
Paul Sutemire
Paul Sutemire
By: 'Ivan'
Dec 11,2018
0 people found
this helpful
Thanks Paul and team for your very proactive and responsive client service which was hugely appreciated on a difficult sale. If only the buyer's solicitor JMW was half as good (even a tenth as good!). Thank you so much. Ivan and Hannah...
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Comment on agent fees
Good
Was this helpful? Yes
By: Paul
Jan 16, 2019
View all comments (1)
Thank you so much to both of you for the lovely review, it was a pleasure working with you both. ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties