Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS

“Wish i read a review of them before i went ......”

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Sep 29,2011
Minithumbdown
By: 'Disguntled'
Sep 29,2011
16 people found
this helpful
Wish i read a review of them before i went in. Absolutely awful, expensive, staffed by idiots and about as understanding as a brick wall. Lets not kid ourselves most agencies are bad, but this place not only takes the biscuit, it takes the whole ...
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What agent could do to change your mind?
Not bent me over and had there way with me. Actually respond to emails/phone calls. Not blame me for them sending me wrong forms. Not lied, i was told they put foward a question i asked to landlord regarding guarntor (which if he would of agreed would mean they couldnt of charged an extra admin fee), later conversations with landlord have revealed not only was he not asked but he would of agreed. Outright disgusted, not usually the sort of person that complains/ writes comments but if i can stop even one person from having to go throug what i did i'll feel abit better. IF YOUR READING THIS - RUN AS FAST AS YOU CAN TO A DIFFERENT AGENT
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By: leaders ltd- mentallylimited
Jan 25, 2012
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they are bunch of legal thieves ...

“The experience i had with leaders, was the first dealing ......”

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Sep 09,2011
Minithumbdown
By: 'not'
Sep 09,2011
11 people found
this helpful
The experience i had with leaders, was the first dealing with renting through an agency and to be honest the only good thing to come out of this is that i will be very very careful with any agency i ever use in the future. ...
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What agent could do to change your mind?
There job
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“If I could give them a 0 out of 5 I would ......”

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Sep 07,2011
Minithumbdown
By: 'disgruntled'
Sep 07,2011
12 people found
this helpful
If I could give them a 0 out of 5 I would have!! Came to moving out and they decided we owed money for all sorts, one being getting it professionally cleaned (even though it was dirty as hell when we moved in) every time we rang ...
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What agent could do to change your mind?
Be more professional and not try to rip us off!
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“Stay away from Leaders!! They are very, very unprofessional, It ......”

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Aug 06,2011
Minithumbdown
By: 'A'
Aug 06,2011
12 people found
this helpful
Stay away from Leaders!! They are very, very unprofessional, It was a horrible nightmare to live in an apartment managed by Leaders. After signing the Tenancy Agreement, the quality of customer service was below all standards and the quality of property management was really, really ...
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What agent could do to change your mind?
They should improve they customer service, respect their customers and finally, their activities are characterised by unprofessionalism. It seems that the challenges are not only managerial but there is a lack of knowledge needed from a Lettings Agency
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“I walked in with an enquiry about letting a flat, ......”

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Aug 01,2011
Minithumbdown
By: 'Jason'
Aug 01,2011
6 people found
this helpful
I walked in with an enquiry about letting a flat, they charge 125 a tenant to run a reference and credit check, with no chance of a refund if you don't end up getting the flat. This is a total rip-off!! Avoid!...
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“I have to say, I have been nothing but shocked ......”

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Jul 15,2011
Minithumbdown
By: 'Nikki'
Jul 15,2011
7 people found
this helpful
I have to say, I have been nothing but shocked and appalled by the service Leaders provide. Above all their other sins, THEY OVERCHARGE FOR EVERYTHING. And not just overcharging either. They even try and charge you for "services" which are completely insane. For example, ...
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“I moved into an apartment i rented from Leaders! Unfortunately ......”

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Jul 10,2011
Minithumbdown
By: 'Tracey'
Jul 10,2011
10 people found
this helpful
I moved into an apartment i rented from Leaders! Unfortunately the house is Heavily mice infested! (they come out from the fireplace). I complained to leaders, all they cld do was send someone to set up 2 mice trap which never caught an ant talkless of ...
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By: Tracey
Jul 11, 2011
View all comments (2)
Thanks Ali I'm sorry to know the stress Leaders estate agents put you thru! Leaders do NOT have any right to hold on to your Admin fees. In the event that the Landlord/Agent does not proceed with the tenancy for whatever reason, your admin fees MUST BE refunded! If you (as the tenant do not want to proceed with the tenancy after admin fees has been paid, your admin fees will NOT be refunded! In this case, the fault is Leaders, they have decided not to proceed with the lettings on the agre ...

“HiFurther to my last review, i just want to let ......”

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Jul 07,2011
Minithumbdown
By: 'Ali'
Jul 07,2011
8 people found
this helpful
Hi Further to my last review, i just want to let you know that we have been left homeless now and there is no compensaiton for help from Leaders. They are not willing to give us our money back. I would request all to come ...
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By: Frosty
Dec 22, 2011
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Hi, We have been lied to on numerous occasions and Leaders crawley have now left a family homeless. I am trying to make our plight public through the local press. Please come forward with me to hi-light what these scum bags do ...

“Please dont use Leaders they are bunch of unprofessionals. Letting ......”

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Jul 05,2011
Minithumbdown
By: 'Ali'
Jul 05,2011
7 people found
this helpful
Please dont use Leaders they are bunch of unprofessionals. Letting agent showed us the property and we paid admin fee to confirm that we are moving in on 9th July and just 4 days before the agent called us to say that there is no electric ...
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By: Ali
Aug 24, 2011
View all comments (2)
Tracey, Thanks for your sympathies. I finally got my money back after fighting with them for whole day. I had to take off from my work. Also they were unable to give any assurance that when the property would be ready. Bunch of idiots. So i have started looking for next property i am going to rent soon hopefully i dont expect to see any agents worst than Leaders. Rgds atif mcp @ yahoo . com ...

“They don't get the nick name bleaders for nothing! We ......”

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Jun 07,2011
Minithumbdown
By: 'John'
Jun 07,2011
17 people found
this helpful
They don't get the nick name bleaders for nothing! We viewed the property and noticed a few things needed sorting, 2 weeks later we move in and nothings been done. A few weeks later they come out and repair some of the issues but not the ...
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“Terrible service have been waiting for a cooker for 8 weeks ......”

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Feb 13,2011
Minithumbdown
By: 'the'
Feb 13,2011
9 people found
this helpful
Terrible service have been waiting for a cooker for 8 weeks since moving in and no shower to date. Staff are rude. They don't have a complaints department because it would bankrupt the company....
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By: another unhappy tenant
Jun 19, 2011
View all comments (2)
we had the same problem no toilet for 3 months no oven for 6weeks weeks, unstable and unsafe surroundings in a family home with young children is just cruel, they say all the right things to make it acceptable for you to move in but once in and unresolved are rude and snappy and funny enough always right...(in their eyes) we will NEVER use them EVER again. to everybody who reads this, do not give up you will get your money back eventually! Their behaviour is unacceptable, dont let them win! ...

“Do not use this company! Everything was fine during my ......”

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Dec 20,2010
Minithumbdown
By: 'bobbyv'
Dec 20,2010
7 people found
this helpful
Do not use this company! Everything was fine during my tenancy but the check out was where the problems started! During my time in the flat the reports had always been glowing regarding how the property was looked after. When leaving the property I ensured ...
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“Never cared for us as customers. When we left the ......”

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Nov 21,2010
Minithumbdown
By: 'Edward'
Nov 21,2010
9 people found
this helpful
Never cared for us as customers. When we left the property they took 280 out of our deposit without considering our points of view. The inventory made in the beginning of the contract vs. the one made at the end was completely different. The last one ...
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By: SCannell
Jul 09, 2013
View all comments (1)
Dear Edward, Further to your feedback I would like to say we always take our customers comments on board and would like the opportunity of discussing the same should you wish to contact us. In regards to the deductions from your deposit, all monies are held by us as Stakeholder and protected as we are not only Safe Agents but members of the Tenants Despute Scheme. No monies can be debited without your consent. We have always strieved to offer all our clients the best service we can. So please do ...

“Hopeless. Unprofessional. Have no idea about the law, inventories etc. ......”

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Nov 18,2010
Minithumbdown
By: 'Landlord'
Nov 18,2010
8 people found
this helpful
Hopeless. Unprofessional. Have no idea about the law, inventories etc. The inventory produced was a nightmare and wrong....
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“I would advise people not to use Leaders as you ......”

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Oct 23,2010
Minithumbdown
By: 'very'
Oct 23,2010
7 people found
this helpful
I would advise people not to use Leaders as you will not get your deposit returned. Me and my housemates are still fighting for our deposit despite leaving the house in exactly the same condition as it was when we moved in. The 'property managers' ...
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“Well what a complete contrast between two branches of the ......”

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Oct 12,2010
Minithumbdown
By: 'Roisin'
Oct 12,2010
2 people found
this helpful
Well what a complete contrast between two branches of the same company. I first rented through Leaders Redhill and thought their service was excellent, very friendly and efficient. When the time came to move out of my flat it was completely different story. They became ...
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“Leaders have been ineffective in dealing with faulty appliances roof ......”

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Oct 10,2010
Minithumbdown
By: 'laura'
Oct 10,2010
5 people found
this helpful
Leaders have been ineffective in dealing with faulty appliances roof leaks etc all year. Charges for their contract and service are high, seemingly hundreds of pounds. At the time of moving out they have tried to hang onto much of the deposit due to damage ...
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“My son & his girlfriend placed all their trust in the ......”

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Oct 02,2010
Minithumbdown
By: 'Don't'
Oct 02,2010
7 people found
this helpful
My son & his girlfriend placed all their trust in the staff at the Kingston office only to be laughed at literally when they fell on hard times. Many many ex-tenants have all stated that the return of the deposit is nothing short of wishful thinking . ...
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“I would never ever use Leaders again. I am a ......”

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Sep 30,2010
Minithumbdown
By: 'bab'
Sep 30,2010
6 people found
this helpful
I would never ever use Leaders again. I am a recent graduate from the University of Southampton and me and my 4 other house mates have had a terrible time dealing with Leaders since leaving the property in August this year. We have had to fight ...
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“Following my recent departure from my rented property let to ......”

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Sep 09,2010
Minithumbdown
By: 'angry-TENANT'
Sep 09,2010
6 people found
this helpful
Following my recent departure from my rented property let to me by leaders, i will never ever recommend this company to anyone. For example: They knowingly let this property to me with an illegal stair case breaking all health and safety rules, two months before ...
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“Very pleased with how Leaders have dealt with the flat ......”

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Sep 01,2010
Minithumbup
By: 'Arran'
Sep 01,2010
0 people found
this helpful
Very pleased with how Leaders have dealt with the flat I'm renting through them. The flat above us decided it was a good idea to leave the water running in their kitchen sink when they were out. We had water pouring through our light fittings. ...
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By: portchybird
Aug 10, 2011
View all comments (3)
haha you work for leaders dont you lol ...

“Never again!...”

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Aug 18,2010
Minithumbdown
By: 'mijo62'
Aug 18,2010
6 people found
this helpful
Never again!...
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“Never never never use them!!! They will suck every penny ......”

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Aug 06,2010
Minithumbdown
By: 'Mocha'
Aug 06,2010
7 people found
this helpful
Never never never use them!!! They will suck every penny out of you!!! Extremely rude!! If you want to throw you money away go ahead. Remember there are other agencies with the same property on their books!...
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“Never again. They will charge you to breathe the air ......”

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Jul 12,2010
Minithumbdown
By: 'Ihateleaders'
Jul 12,2010
6 people found
this helpful
Never again. They will charge you to breathe the air in the property soon....
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“I have never in my life encountered estate agents who ......”

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Jun 25,2010
Minithumbdown
By: 'roller'
Jun 25,2010
8 people found
this helpful
I have never in my life encountered estate agents who were as rude as they are. I was spoken down to, was told to shut up and was also told to find another estate agent to work with. Honestly, do yourself a favour and do ...
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By: forevertenant
Jul 11, 2012
View all comments (2)
Glen is so frustrating to deal with as a potential tenant! They keep making appointments at times that suit me AND CONFIRM this - then at the last moment, cancel and change to 6pm, even though I keep telling them that this time is impossible for me. It seems as if they just can't be bothered doing viewings unless they're doing 'block viewings'. Which is fine, just be upfront about it!! We both work, can give references, have rented with no problems in London for a decade, so don't think we're ...

“The worst service and worst run office I have ever ......”

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Jun 17,2010
Minithumbdown
By: 'Daza1010'
Jun 17,2010
5 people found
this helpful
The worst service and worst run office I have ever been involved with! The failed to do our check out of Tenants on the agreed date, and did not chase this up (despite us chasing them) for 6 days later only to find out the check ...
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“I am disputing the tenancy deposit being held back. I ......”

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May 03,2010
Minithumbdown
By: 'unhappycustomer'
May 03,2010
6 people found
this helpful
I am disputing the tenancy deposit being held back. I cleaned the house and had the carpets professionally cleaned, I pride myself on my cleaning which I can guarantee is better than most. OH and they let landlords into the property to do a wrongful ...
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“...”

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Feb 17,2010
Minithumbdown
By: 'PeevedSouthampton'
Feb 17,2010
0 people found
this helpful
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“I would never use Leaders again. They are the most ......”

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Feb 10,2010
Minithumbdown
By: 'Biffer'
Feb 10,2010
4 people found
this helpful
I would never use Leaders again. They are the most avaricious money grabbing and expensive bunch I have ever had the misfortune to encounter. They take 6 months commission from the first months rent, plus all their other charges which are duplicated to the tenant as ...
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“1 star is not even good enough for Leaders. They are ......”

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Jan 06,2010
Minithumbdown
By: 'NEVA'
Jan 06,2010
4 people found
this helpful
1 star is not even good enough for Leaders. They are the worst - Surbiton office. Stay away. I lived with a blocked pipe for 3 weeks with nowhere to have a bath only to be told I might be charged wen the problem existed wen I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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