Northfields
4.5/5, 467 reviews
93% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction



Property Features

Northfields Estate Agents is situated in West London, and was first established in 1986. Since then it has grown into an award-winning four branch independent estate agency with our four branches spread across West London, located in Northfields, Ealing Broadway, Pitshanger Lane and Shepherd`s Bush.Why Northfields Estate Agents?We ... show more Northfields Estate Agents is situated in West London, and was first established in 1986. Since then it has grown into an award-winning four branch independent estate agency with our four branches spread across West London, located in Northfields, Ealing Broadway, Pitshanger Lane and Shepherd`s Bush.

Why Northfields Estate Agents?
We take pride in training and development of our staff to provide the best property buying, selling or renting experience. Lettings and sales professionals at Northfields are experts in local knowledge and the real estate industry. We aim to guide you through the whole process of letting, selling, buying or renting a house or flat in West London. We are an award winning Estate agency with 36 national awards under our belt.


Why should you move to West London?
West London is best known for sophisticated and attractive architecture, green spaces and residential areas. West London has great public transport connections to central London which makes West London a very attractive location to young families and young professionals alike.
Northfields - Award-Winning  Estate Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £221,000 £1,485,000
Lettings 100% 83% £890 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
104 6 143 21 87 2 80 1 18 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS TDS SAGEagent Relocation Agent Network

“Northfields Paddington are doing a fantastic job trying to find ......”

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Jul 22,2011
Minithumbup
By: 'HD'
Jul 22,2011
0 people found
this helpful
Northfields Paddington are doing a fantastic job trying to find me a tenant!...I would highly recommend them & would not hesitate going sole agency with them in future! Sylvia, Hollie & Fabio are all extremely proactive, Sylvia has given excellent advice throughout & Hollie's even run over ...
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“I raised a request for information relating to my tenancy ......”

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Jun 23,2011
Minithumbup
By: 'The'
Jun 23,2011
0 people found
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I raised a request for information relating to my tenancy agreement with Northfields Estate Agency; and found the professionalism demonstrated, responsive times and efficiency rate - excellent! Thanks again to Anam and Pauras....
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“Northfields claims to be a multi-award winning agency but my ......”

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Jun 23,2011
Minithumbdown
By: 'TimTom'
Jun 23,2011
3 people found
this helpful
Northfields claims to be a multi-award winning agency but my experience of the service they are offering is very poor. The team is extremely disorganised: from the agent with the -usual- false promises, the admin who cannot get anything right (whether it\'s the dates, ...
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“As a French student coming to London only for 3 days ......”

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Jun 15,2011
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By: 'Anthony'
Jun 15,2011
0 people found
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As a French student coming to London only for 3 days to look for a flat (not so easy), Fabio Pomaro is the only lettings negotiator who took me seriously and helped me (which was absolutely not the case of other estate agencies in Paddington area). ...
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By: isthisreal??
Jun 15, 2011
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Sorry, but this review was definitely not composed by a French student. It is laughable how clearly some of these reviews are clearly written by their own staff. Makes a mockery of this site really... ...

“I have a very good experience with this agency. They ......”

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Jun 14,2011
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By: 'Tukker'
Jun 14,2011
0 people found
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I have a very good experience with this agency. They are very polite and if you need anything you can ask for it and they will help you....
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“I found Jamie-Lee Cripps incredibly personable and friendly. She helped ......”

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Jun 14,2011
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By: 'Josie'
Jun 14,2011
0 people found
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I found Jamie-Lee Cripps incredibly personable and friendly. She helped us immensely when trying to find the ideal flat. She was quick to respond to messages and phone calls and was a pleasure to deal with. Thank you for making a potentially stressful experience (apartment ...
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“Very helpful staff, I got confused my move-in date and ......”

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Jun 14,2011
Minithumbup
By: 'Al'
Jun 14,2011
0 people found
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Very helpful staff, I got confused my move-in date and they negotiated with the landlord to flex it a bit. Jamie was very helpful. I still have to complete my process, but I'm sure it will go as smoothly....
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“I recently used Northfields to find a one bedroom flat ......”

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Jun 14,2011
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By: 'Caroline'
Jun 14,2011
0 people found
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I recently used Northfields to find a one bedroom flat in Hammersmith. My first call to them was unsuccessful but the 2nd time, I was put through to Jamie-Lee who was most helpful. She called me back within a day with a perfect match (vs. ...
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“Very disappointed with how my case was handled. It took ......”

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May 31,2011
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By: 'Dissapointed'
May 31,2011
4 people found
this helpful
Very disappointed with how my case was handled. It took me 2 days to finally speak with someone in the office (I had to chase the agent)! Agent was disrespectful, put down the phone on me. Felt like she is the one paying me salary not ...
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“I left 3 telephone messages for someone to value my flat ......”

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May 14,2011
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By: 'W5'
May 14,2011
5 people found
this helpful
I left 3 telephone messages for someone to value my flat on Madeley Road over a period of 2 weeks and have had no response. I think it is rude to say the least....
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By: Lettings Director
May 23, 2011
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My sincere apologies that you feel this way. As Lettings Director I would like to assure you that all our staff are highly trained in booking valuation appointments and it should not be necessary to leave a message. I would be grateful if you could email me on [email protected] or call me personally on 020 7402 6554 and I will see to it that you are looked after and given the same award winning service that our clients and customers are used to receiving. Kind regards Silvi ...

“People were very helpful and efficient.Each time I requested ......”

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Jan 20,2011
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By: 'philippet'
Jan 20,2011
0 people found
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People were very helpful and efficient. Each time I requested something from them, it was quickly done. ...
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By: Lettings Director
May 23, 2011
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Thank you for your kind words and thank you for using Northfields Kind regards Silvia Eldawi ...

“...”

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Nov 25,2010
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By: 'Vass'
Nov 25,2010
0 people found
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“Good service so far and have been happy to accommodate ......”

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Oct 09,2010
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By: 'Kath'
Oct 09,2010
0 people found
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Good service so far and have been happy to accommodate some requests I had over the contract....
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“Everything was fine until the previous tenants left with the ......”

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Sep 29,2010
Minithumbdown
By: 'Grumpy'
Sep 29,2010
2 people found
this helpful
Everything was fine until the previous tenants left with the keys and no-one could have access to our prospective flat. This spouted security, functionality and aesthetic issues with locks needing to be changed (requiring 2 visits), appliances being untested and the flat & outside space being extremely ...
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“...”

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Sep 28,2010
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By: 'stonners'
Sep 28,2010
0 people found
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“Unlike most agencies, they are sincerely friendly, professional and are ......”

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Sep 24,2010
Minithumbup
By: 'Rob'
Sep 24,2010
0 people found
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Unlike most agencies, they are sincerely friendly, professional and are clear with all the costs and requirements. A pleasure to work with....
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By: Lettings Director
May 23, 2011
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Thank you Rob. We take pride in creating a comfortable, friendly and approachable environment. Transparency of costs is very important to us and we are glad that you will enjoyed your experience with Northfields. Kind regards Silvia Eldawi ...

“As a prospective vendor I was extremely disappointed that nobody ......”

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Sep 20,2010
Minithumbdown
By: 'andrew'
Sep 20,2010
0 people found
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As a prospective vendor I was extremely disappointed that nobody returned my calls (or email) when I was looking to engage Northfields services. Usually E/A are all over vendors but I have experienced the exact opposite. I know my type of property is not ...
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By: richardp
Oct 11, 2010
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I am responding as Managing Director of Northfields as this very unusual. I am really very surprised that you received no contact as we are always very keen for new business. I would be interested to know when you tried to contact us. My direct number is 0208 799 3370 or email [email protected] ...

“I have used Northfields to manage the letting of my ......”

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Sep 16,2010
Minithumbup
By: 'charlie'
Sep 16,2010
0 people found
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I have used Northfields to manage the letting of my property for about 6 years, and have been very happy with them They have found some terrific tenants for me, very quickly and all been done with little fuss. As a point of constructive critisism for ...
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By: Lettings Director
May 23, 2011
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Thanks for your comments Charlie - It means a great deal to us to know when we get it right and also know when we get it wrong so that we can make improvements. Kind regards Silvia Eldawi ...

“I had a very pleasant experience with Northfield, David Orpin ......”

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Sep 15,2010
Minithumbup
By: 'Jeffrey'
Sep 15,2010
0 people found
this helpful
I had a very pleasant experience with Northfield, David Orpin has been very helpful in the entire proces from viewing/recommendations to completion. 3 words for Northfield - Professional, Honest and Reliable! ...
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“I just wanted to say we have had a very ......”

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Sep 08,2010
Minithumbup
By: 'Farah'
Sep 08,2010
0 people found
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I just wanted to say we have had a very pleasant experience with Northfields. After contacting them regarding purchasing properties they were quick to show us potential properties, all of which fitted our criteria! They have been very helpful and answered our queries promptly and ...
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“I have had a good service from Northfields for over 5 ......”

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Aug 31,2010
Minithumbup
By: 'Ashwin'
Aug 31,2010
0 people found
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I have had a good service from Northfields for over 5 years and have had no voids.I know a lot of their Lettings Staff by first names.In particular, Pauraus Shah of Accounts Department follow up to ensure the rental income and the deposit is ...
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By: Lettings Director
May 23, 2011
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Thank you Ashwin :) Your repeat business and recommendation is always appreciated. Kind regards Silvia Eldawi ...

“Excellent professional service from David Orpin. Kept me informed throughout ......”

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Aug 31,2010
Minithumbup
By: 'Paul'
Aug 31,2010
0 people found
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Excellent professional service from David Orpin. Kept me informed throughout and got an offer for a very good price. ...
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“I have used Northfields to rent my property for the ......”

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Aug 26,2010
Minithumbup
By: 'Anthony'
Aug 26,2010
0 people found
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I have used Northfields to rent my property for the past 18 years. The service is really outstanding and questions are answered immediately. The staff is friendly, efficient and knowlegable, especially Gale Davies and Pauras Shah....
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“I have let my property in Hanwell through Northfields since 2005. ......”

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Aug 26,2010
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By: 'Anne'
Aug 26,2010
0 people found
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I have let my property in Hanwell through Northfields since 2005. If ever there has been a problem or query I have come to completely trust Pauras Shah (accounts) who epitomises excellent customer care. He is clear, thorough and also refreshingly thoughtful. He replies to e ...
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“I used Northfields to re-let my one bedroom flat and ......”

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Aug 25,2010
Minithumbup
By: 'Mark'
Aug 25,2010
0 people found
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I used Northfields to re-let my one bedroom flat and was very impressed by the sheer volume of interested parties they showed around. We got a couple agreeing to pay the full asking price within a week or so. Special thanks to Rachel and Pauras (...
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“If I could award negative marks, I would. My advice ......”

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Aug 17,2010
Minithumbdown
By: 'drtazdevil'
Aug 17,2010
3 people found
this helpful
If I could award negative marks, I would. My advice to potential customers would be, don't trust everything they tell you. Do your own homework as well. Quite how they justify their commission fees I don't know as the customer service was pretty poor once ...
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By: richardp
Aug 31, 2010
View all comments (1)
As a Managing Director Northfields I wanted to respond to your comment. We always try to be open and transparent about our charges. I am very sorry you feel our customer service was not up to standard. I do not know which property this relates to and I would welcome the opportunity to discuss this with you personally. Please feel free to contact me [email protected] or on 0208 799 3370. Warm regards Richard ...

“We used Northfields to sell our flat and were extremely ......”

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Jun 17,2010
Minithumbup
By: 'Master'
Jun 17,2010
0 people found
this helpful
We used Northfields to sell our flat and were extremely impressed - we had an offer accepted within four weeks and found the agents very unintrusive and professional. What more can you ask for than to sell your property in the time you want and ...
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“Thank you so much Rachel. Rachel was the only estate ......”

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Mar 11,2010
Minithumbup
By: 'Rudolph'
Mar 11,2010
0 people found
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Thank you so much Rachel. Rachel was the only estate agent whod id not give up on us and maintained a professional attitude throughout yet very friendly. Rachel also did not take it personal if something was not to our taste, she just went back ...
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“Daniel @ Northfields was brilliant finding us a place. Nice one!!...”

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Feb 23,2010
Minithumbup
By: 'Kevin'
Feb 23,2010
0 people found
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Daniel @ Northfields was brilliant finding us a place. Nice one!!...
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“I have been searching for nearly a month and all ......”

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Feb 02,2010
Minithumbup
By: 'Jonida'
Feb 02,2010
0 people found
this helpful
I have been searching for nearly a month and all other agencies have messed me about so much that when I contacted Northfields I didn't think that would be any different. In fact only 2 days being registered with them I found the perfect family house ...
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Tenant Fees

To move into this property you will need to pay rent in advance (usually monthly in advance) as well as a deposit of 5 weeks rent (or have a Zero Deposit policy in place if applicable.) Details of permitted payments and default fees can be found in our Tenant Guide and Tenancy Agreement.

Most tenancies are Assured Shorthold Tenancies. If you are not renting this property under an Assured Shorthold Tenancy or licence agreement then you will also have to pay the following prior to the commencement of a tenancy: Administration fee (£300 inclusive of VAT);Referencing fee (£75 per tenant/guarantor);Inventory check (prices vary depending on size and furnishing of the property.)

Please note, the rent advertised is pure rent and does not include any additional services such as council tax, water rates or utilities.

For your protection we are members of a Client Protection Scheme:
Membership number A476
The National Approved Letting Scheme
Eagle Tower
Montpellier Drive
Cheltenham
GL50 1TA

We will always investigate any complaint raised to us. You can email if you need to escalate anything that you are not happy with and we shall guide you through our internal complaints procedure.
We are also a member of a redress scheme:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Where we hold a Tenancy Deposit we register it with the TDS which stands for Tenancy Deposit Scheme. Their address is:
Tenancy Deposit Scheme (TDS),
PO Box 1255,
Hemel Hempstead,
Herts,
HP1 9GN
Last updated at 12/06/2019, 12:57 PM by Beth Waring
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:23 PM 28/03/2019 by Beth Gregory

Awards won by Northfields

Regional Awards won by Northfields

Individual Branch Awards

London, W5

London, W12



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Northfields