96% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
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Latest Reviews
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28th May 2024
reviewed by 'Edith Lyman'
8th May 2024
reviewed by 'P R'
12th Feb 2024
reviewed by 'John Irvine'
12th Feb 2024
reviewed by 'John Irvine'
15th Jan 2024
reviewed by 'Adam Wilson'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £21,500 | £342,000 |
| Lettings | 100% | 88% | £350 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 1 | 10 | 4 | 83 | 5 | 10 | 0 | 2 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Mar 25,2019
Mar 25,2019
3
people found
this helpful
this helpful
I recently bought a property through Penny Lane in Johnstone and everything went through smoothly. Many thanks to Claire Feeley for her assistance with the purchase....
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Mar 14,2019
Mar 14,2019
3
people found
this helpful
this helpful
Cannot speak highly enough of every member of staff that I have dealt with. Martyn, Jessica, Ashley, Claire, Helen, Kellie very efficient and superb at their job. Keep you well updated by email or phone call. Exceptional service....
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Comment on agent fees
Good
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Mar 13,2019
Mar 13,2019
3
people found
this helpful
this helpful
From our first viewing to moving into the property we have dealt with Ashley and she has been an amazing help! Answered all our questions and emails very quickly and we sailed through the application process and have now moved into our perfect home! Even ...
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Comment on agent fees
There was £200 per deposit that we weren’t told until a few days before but we already knew we were taking the property so it wasn’t an issue.
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Jan 14,2019
Jan 14,2019
5
people found
this helpful
this helpful
I have used Pennylane homes now for the past 7 years. Hands down the best decision I ever made in terms of letting my property. Every step of the way they helped me - through challenging tenants and also updates and changes - they have supported 100%....
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Comment on agent fees
Incredibly good - the service provided vs fee is remarkable. Outstanding!
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Dec 18,2018
Dec 18,2018
1
people found
this helpful
this helpful
What can I say about this man, top in his job always willing to help no matter how many times I've called and managed to sort a replacement freezer in the Christmas period. 10/10 reccomend penny lane Renfrew fantastic service.
Mr Dunsire...
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Dec 07,2018
Dec 07,2018
4
people found
this helpful
this helpful
We bought a flat from Penny lane homes as selling agency. From start to finish we had a great experience and we can definitely recommend this agency for everyone. Calum was very helpful and professional , answering on our emails and when we met on property ...
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Comment on agent fees
good
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“As someone with no experience of selling property I found claire very helpful. Responses to queries were always prompt...”
Dec 06,2018
Dec 06,2018
3
people found
this helpful
this helpful
Claire was informative and helpful and always replied promptly to any queries I had. I would recommend Claire as an agent...
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Comment on agent fees
Agents fees seemed reasonable and value for money
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Dec 04,2018
Dec 04,2018
3
people found
this helpful
this helpful
Prompt and courteous,very helpful with a realistic strategy for marketing our property to achieve slightly better than the surveyor market value. The house went on the market and was shown while we were away. Sold very quickly and easily....
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Comment on agent fees
Fixed fee structure with no hidden extras.
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Dec 04,2018
Dec 04,2018
2
people found
this helpful
this helpful
I have been an landlord for 20 years and it's a delight to work with Cerys. In addition to helping me manage my flat she can also help me think through more complex interactions between myself and other owners of flats in block where I also ...
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Comment on agent fees
Fees are pretty competitive - very similar to what other agents charge.
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Dec 04, 2018
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Thank you for your review and bringing to light the hard work Cerys has done for you. We have a super high standard here at Penny Lane Homes and try to ensure each landlord has a personal service. Great wee review. ...
Nov 08,2018
Nov 08,2018
3
people found
this helpful
this helpful
Myself and my husband bought a flat from penny Lane last September staff are very friendly and professional great service given from them all I would highly recommended them to anyone one buying or selling a house...
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Nov 04,2018
Nov 04,2018
5
people found
this helpful
this helpful
I recently used penny lane to sell a property in paisley. From the outset I felt very comfortable with the service they offered. Everything was transparent and explained thoroughly. Regular updates were provided throughout the sale and an enthusiasm to make the transaction as smooth ...
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Comment on agent fees
Good
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Nov 01,2018
Nov 01,2018
1
people found
this helpful
this helpful
We were very happy with your service would recommend you to anyone else who may be thinking of selling very friendly and helpful overall...
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Comment on agent fees
Good
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Dec 04, 2018
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Hi Marie,
Thanks for your review about your positive experience. We aim to meet expectation and it would seem we exceeded this here.
Thanks - The Team @ Penny Lane ...
Oct 31,2018
Oct 31,2018
6
people found
this helpful
this helpful
From the minute I met Helen at the property I was selling, I was filled with confidence, and this continued with every contact with Helen and Claire. They gave me confidence that the property would sell quickly and they were right. I was kept informed ...
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Comment on agent fees
They were exactly as advised before agreeing to use them.
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Oct 26,2018
Oct 26,2018
0
people found
this helpful
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Easy experience going through Penny Lane to sell my parents house. No issues at any time & guided through in & outs of selling....
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Comment on agent fees
Fine.
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Oct 09,2018
Oct 09,2018
9
people found
this helpful
this helpful
Pennylane homes has a team of very professional staff and im really pleased with their letting service. Always get statements and reports on time. Staff i usually deal with are Jessica Canning, Kellie Deans and Martyn Johnstone. Thanks for such an excellent service and i ...
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Oct 08,2018
Oct 08,2018
8
people found
this helpful
this helpful
I have been with this agent for a number of years and they provide an excellent service. Having just gone through a change of tenant the marketing was fast and efficient with new tenant found and application processed within weeks. Personally I find all the ...
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Comment on agent fees
Fees are reasonable and comparable with the market place.
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Sep 12,2018
Sep 12,2018
9
people found
this helpful
this helpful
Very clear communication, everything happened very quickly and they were well organised. The pictures were very well taken.
They handled all the viewing and kept me well informed, also following up the viewings. Thank you for handling the sale of my property....
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Comment on agent fees
Very open about how much the costs were upfront. I opted to pay for the supported viewings. Happy about the costs.
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Aug 24,2018
Aug 24,2018
3
people found
this helpful
this helpful
I sold my flat recently and I was very pleased with the service I received from Penny Lane Homes. The agents were professional and honest. I would definitely use them again. They very quickly had viewers so had marketed my flat well....
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Aug 20,2018
Aug 20,2018
10
people found
this helpful
this helpful
Upon my first meeting with Helen on our valuation of our property she explained every step in detail and in plain English which put me straight at ease as there is a lot to think about whilst selling your property. However, it all seemed so ...
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Comment on agent fees
I really liked the fact that all the fees were what you paid, nothing was hidden or added on at the end, ie VAT. The fees are in line with the majority of other reputable estate agents. However, I particularly liked they were my local agents with local knowledge.
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Aug 20,2018
Aug 20,2018
9
people found
this helpful
this helpful
Very helpful and professional. Staff were always available to listen and advise. Felt that viewers were vetted to exclude time wasters....
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Comment on agent fees
Good
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Aug 17,2018
Aug 17,2018
4
people found
this helpful
this helpful
Had a recent viewing with Calum Dickson. It was very straightforward and he let you have a look yourself and was always open to questions. Because he wasn't pushy and we felt Calum was honest and open about the property and circumstances, we made an ...
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Comment on agent fees
Na
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Dec 04, 2018
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Hey Frank, Thank you for this great review about our fab team member Calum. We have a high standard of customer service here at Penny Lane and delighted this was filtered through to your experience! ...
Aug 11,2018
Aug 11,2018
8
people found
this helpful
this helpful
Very good service provided by Helen. She made my mother very relaxed which was my main concern as she is very nervous....
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Comment on agent fees
OK
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Aug 03,2018
Aug 03,2018
8
people found
this helpful
this helpful
Helen and Claire provided a fantastic service when I was selling my flat and made it so easy. Could not fault them!!...
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Jul 22,2018
Jul 22,2018
8
people found
this helpful
this helpful
Very happy with service and especially that the agents did all the viewings most helpful and also informed every time someone was viewing the house ....
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Comment on agent fees
Very reasonable
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Jul 20,2018
Jul 20,2018
7
people found
this helpful
this helpful
I have been with Penny Lane Homes, Johnstone branch since 2013. The current team of staff is the best I have seen so far. They are always very helpful, and fast, efficient and professional. I would not hesitate at all to recommend them....
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Jul 07,2018
Jul 07,2018
9
people found
this helpful
this helpful
I have used this agency on several occassions both as a letting agent and to sell the property I had previously let. Over the past several years they have found excellent tennants, sold a house and now just completing the sale of another property. They ...
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Comment on agent fees
Good
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Jul 05,2018
Jul 05,2018
10
people found
this helpful
this helpful
Excellent service from both Helen and Claire. From initial advice on how to prepare the property for sale and throughout the whole selling process, both Helen and Claire were very professional and gave me excellent advice.....
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Comment on agent fees
Agent's fees were competitive.
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Jul 03,2018
Jul 03,2018
11
people found
this helpful
this helpful
I would recommend Helen and her staff as they made me feel very comfortable throughout the whole experience of selling my house. The process went very smoothly and quickly with my house selling within days. I would also state that Clare who I dealt with ...
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Comment on agent fees
Good
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Jul 02,2018
Jul 02,2018
8
people found
this helpful
this helpful
I was very impressed with the professionalism of the staff who went out of their way to make this very difficult process as easy as possible, and very quickly produced a very satisfactory outcome...
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Comment on agent fees
I was very pleased with the fees for this service
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Mar 16,2018
Mar 16,2018
6
people found
this helpful
this helpful
I recently sold my Edinburgh property really quickly and painlessly through penny lane. I found them to be efficient and professional and I was pleased with the price I managed to achieve for my property. They were there to answer any questions I had and ...
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Comment on agent fees
very reasonable
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Mar 21, 2018
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Hi Hannah, Thank you so much for your positive review about our branch. We really do try to go above and beyond for all our clients and live for the positive reviews.
Take care Penny ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In house complaints procedure in place with higher level of managements.
We are also part of the Property Ombudsman.
Last updated at 3:33 PM 03/09/2019 by allAgents
We are also part of the Property Ombudsman.
Best Estate Agent in Renfrew 
