95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ...
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Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Sean
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Mark
(143)
Marc
(95)
David
(93)
Rashad
(79)
Mikeala
(65)
Spencer
(64)
Daniel
(52)
Daniel
(52)
Bilal
(27)
Gokhan
(26)
Andrew
(22)
Ivett
(19)
Michelle
(18)
Ed
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Flora
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Adam
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becky
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Matthew
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Mike
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Leah
(10)
Alexia
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Joseph
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Harry
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Matt
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Molly
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Latest Reviews
View all Reviews 2972
10th Apr 2024
reviewed by 'Mario'
28th Nov 2023
reviewed by 'Fato'
27th Sep 2023
reviewed by 'Alexis'
21st Aug 2023
reviewed by 'Maxim'
4th Aug 2023
reviewed by 'Patrick'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £40,000 | £16,000,000 |
| Lettings | 90% | 81% | £290 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 637 | 17 | 1047 | 192 | 526 | 5 | 439 | 5 | 75 | 29 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Sep 11,2018
Sep 11,2018
1
people found
this helpful
this helpful
Provided us the ability to move on to our next purchase. David and Matthew really put our concerns at ease....
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Sep 10,2018
Sep 10,2018
1
people found
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DO NOT rent with Portico. Absolutely awful service from the minute we moved from the sales team to the account team. On average we have had to wait 3 weeks for a response to any email, calls were ignored and staff are rude....
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Comment on agent fees
Not sure what the fees are for. No work appears to be done.
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Sep 09,2018
Sep 09,2018
1
people found
this helpful
this helpful
From the slick marketing and high fees I expected a degree of professionalism from Portico, however have been met with months of issues being unresolved and ignored. I do not recommend Portico to anyone looking to rent in London....
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Comment on agent fees
Very expensive, particularly considering the poor service.
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Sep 05,2018
Sep 05,2018
3
people found
this helpful
this helpful
I was renting property from PORTICO, when, during my time there, they flatly ignored emails and phone calls. When I did finally get through to someone their utter condescension and inability to listen to what I was saying (which was a very basic maintenance issue!) ...
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Comment on agent fees
I think its unjustified that they take any money at all.
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Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
We didn't have the most straight forward sale (who does?) but David was supportive and responsive throughout. He demonstrated strong experience and good knowledge when we had one or two tricky situations and was on hand all afternoon on the day of exchange to make ...
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Comment on agent fees
The agent’s fees seem standard for the area.
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Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
I have worked with the team on multiple occasions, they have consistently provided a great level of service. Responsive and attentive to emails and phone calls. Most importantly deliver faultless advise alongside smooth transactions. Really grateful for their service and wouldn't go anywhere else....
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Comment on agent fees
Good
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Yes
Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
Arranged a viewing and confirmation was sent to me with address. No one showed up and when I called to ask where is the agent I was told the viewing was cancelled. I had to travel in peak time to one side of the city ...
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Sep 04,2018
Sep 04,2018
3
people found
this helpful
this helpful
They do not know how to read their own contract. I was charged for cleaning which I did. The report from the clerk showed that the flat was left professionally clean, I asked why they took money for cleaning? the reply was an outrageous lie: "...
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Sep 03,2018
Sep 03,2018
0
people found
this helpful
this helpful
As per usual Sean Hewitt was quick off the mark
in finding a new tenant.Sean has always kept me
upto date with whatever I may asked to do....
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Comment on agent fees
Reasonable
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Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Both Sean and Leah were both friendly and helpful, and intelligent and competent. They were very helpful in sorting the flat, acted quickly and did all the things they said they would. Recommended! Thanks!...
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Comment on agent fees
Agent's fees were £155 a person, I think. Which seemed reasonable, if only because other places have such high fees!
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Aug 30,2018
Aug 30,2018
2
people found
this helpful
this helpful
Portico under branch manager ms nina kaur took holding deposit of £500 on 31 of july 2018 for two bed flat. Clearly mention that a family moving with two children under 6 kids before end of summer holidays. They lied the landlord about us and lied us about the ...
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Comment on agent fees
very bad.
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Yes
Aug 30,2018
Aug 30,2018
3
people found
this helpful
this helpful
We have just moved into a place in Highbury, and have been delighted with the support from the Portico team, particularly with Mike, who oversaw our application from start to finish. This is the first experience with a flat in London. The guys were courteous, ...
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Comment on agent fees
Fine
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Yes
Aug 29,2018
Aug 29,2018
3
people found
this helpful
this helpful
I was recommended Portico by my cousin who recently completed on a property that they purchased. They said they are friendly, honest and welcoming and that is exactly what they were!
I only went on one viewing with Matthew and purchased the property, but I ...
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Comment on agent fees
Good, was well worth the fee
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Yes
Aug 29,2018
Aug 29,2018
2
people found
this helpful
this helpful
Matthew was very pleasant to deal with. He was knowledgable about the wide area in which I am looking and advised both on property sales and potential rental incomes. I am in very much the lower end of the price range in Highbury but Matthew ...
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Comment on agent fees
Good
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Yes
Aug 24,2018
Aug 24,2018
0
people found
this helpful
this helpful
had good service. sean and his colleagues were kind enough to let me view several times and bring my builder round after my offer was accepted to plan and measure up. always pleasant and efficient....
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Yes
Aug 18,2018
Aug 18,2018
3
people found
this helpful
this helpful
Very unprofessional individual, to call up clients and be straight up rude as we haven't wanted to proceed with a flat is ridiculous. To demand and constantly say "i don't understand" shows a lack of sales training and someone who generally can't take rejection. Its ...
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Comment on agent fees
bad
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Yes
Aug 15,2018
Aug 15,2018
4
people found
this helpful
this helpful
Our entire tenancy with Portico was absolutely shambolic and stressful. It took months and constant emails, phone calls and chasing to get simple things addressed.
We lived with a huge mould for 2 years which was never fixed, in the end moved out as it was ...
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Comment on agent fees
Extortionate fees for abysmal service. Communication with our landlord was non-existence due to negligent staff.
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Aug 02,2018
Aug 02,2018
1
people found
this helpful
this helpful
We received a very good service from Jay, Chelsea & Sean throughout the sale of our property, which was completed in June 2018. It took a lot longer than originally hoped as although we accepted an offer within a week of launch (September 2017), our buyer lost their ...
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Comment on agent fees
Fees are competitive compared to other high street agents, but obviously online self-serve options are much cheaper if you don't require the expertise of an agent. For us, the peace of mind we received from their assistance and local knowledge was key to the successful sale, so we were satisfied the fees were fair.
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Jul 31,2018
Jul 31,2018
13
people found
this helpful
this helpful
Gokhan and his colleagues exceeded all my expectations through their incredible support. Great fast job and very friendly! Excellent services. Thank you...
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Jul 26,2018
Jul 26,2018
6
people found
this helpful
this helpful
We should have seen it coming when the teenage letting agent didn't even know which door to open when showing us the property. Finally we got in, had a quick look round and decided to take the flat. Partly because it appeared to be on ...
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Comment on agent fees
Shockingly high for people who provide such an atrocious service, lie, and refuse to communicate
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Jul 25,2018
Jul 25,2018
0
people found
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I was very impressed with Molly for a number of reasons. She was punctual for every visit and replied to any email or questions very quickly. She was also able to facilitate between ourselves as tenants and the landlord while providing advice which pretty quickly ...
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Comment on agent fees
N/A
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Jul 25,2018
Jul 25,2018
6
people found
this helpful
this helpful
It's been a full month since our moving out date and no updates from Portico on our deposit. We have requested it for the 3rd time and still no communication from Portico.
Portico also likes to take advantage of their clients. Despite clearly stating in ...
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Comment on agent fees
Extremely bad. Very high and no management of flats.
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Jul 20,2018
Jul 20,2018
1
people found
this helpful
this helpful
Excellent Service from Jay, Chelsea, Daniel and Sean Helpful showed potential buyers around instead of expecting us to do the visits . Sourced an excellent buyer and have helped at every stage I would thoroughly recommend any one thinking of putting their house up for sale ...
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Jul 19,2018
Jul 19,2018
8
people found
this helpful
this helpful
Having just finished 3 years of tenancy with Portico, we have experienced awful service particularly at the end.
There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory ...
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Comment on agent fees
Very expensive Feees
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Yes
Jul 16,2018
Jul 16,2018
1
people found
this helpful
this helpful
As first time sellers, we were really happy with the service Portico gave us. Thoroughtout testing times during the sale, all agents handled it with professionalism and patience....
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Comment on agent fees
Reasonable
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Yes
Jul 12,2018
Jul 12,2018
2
people found
this helpful
this helpful
Dear All,
Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems.
Good luck...
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Comment on agent fees
bad
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Yes
Jul 12,2018
Jul 12,2018
0
people found
this helpful
this helpful
The estate agents were on point.
Everytime I contacted them with with any queries they would contact the vendors promptly and we normally recieved replies on the same day, or latest the day after.
Chelsea and Daniel were very professional during the sales process. Even ...
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Jul 10,2018
Jul 10,2018
3
people found
this helpful
this helpful
Mikeala was a total pleasure to work with. Even at times I know I must have been getting on her nerves with my questions etc always had a smile on her face. I can't bring any criticism her way.
Would be a pleasure to deal ...
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Comment on agent fees
Think that the agent fees are pretty high in consideration of what other agents charge in the area
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Jul 10,2018
Jul 10,2018
9
people found
this helpful
this helpful
I recently purchase a flat being sold through Portico.
My day job is a mortgage broker, so I've experienced estate agents right across the spectrum.
Portico were everything you'd want as a vendor: proactive, determined and communicative with all parties.
Particular credit goes to Mark ...
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Jul 10,2018
Jul 10,2018
2
people found
this helpful
this helpful
Excellent customer experience, friendly, efficient and always available for prompt replies on any questions we had, facilitating a seamless rental experience....
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Comment on agent fees
Good.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg
Best Estate Agent in IG8 
Best Estate Agent in Woodford Green 
Best Letting Agent in SW6 
