82% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
95% lettings fee satisfaction
Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show ...
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Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.
We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.
Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20
We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.
Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20
Andy
(27)
Steve
(25)
Isla
(25)
Nikki
(23)
Simon
(10)
Erin
(5)
Rebecca
(3)
Neil
(2)
Kim
(2)
William
(2)
Emma
(1)
Maciej
(1)
Caroline
(1)
Ben
(1)
Tara
(1)
David
(1)
David
(0)
Danielle
(0)
Nasim
(0)
Natasha
(0)
Rebecca
(0)
Flora
(0)
Gemma
(0)
Sarah
(0)
Abi
(0)
Georgia
(0)
Robert
(0)
Claire
(0)
Lucy
(0)
Shona
(0)
Gasper
(0)
Derek
(0)
Latest Reviews
View all Reviews 317
22nd Jul 2022
reviewed by 'Lucy'
20th May 2022
reviewed by 'Andrew Brown'
26th Feb 2022
reviewed by 'Martyna'
14th Dec 2020
reviewed by 'Sandra'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 100% | £140,000 | £270,000 |
| Lettings | 89% | 95% | £390 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 119 | 3 | 170 | 7 | 0 | 0 | 1 | 0 | 16 | 1 |
Areas covered
- EH3
- Edinburgh
- EH7
- Lothians
- EH1
- EH8
- EH4
- EH9
- EH5
- EH10
- EH6
- EH11
Address
10 Lister Square
Edinburgh
City of Edinburgh
EH3 9GL
0131 221 0888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Apr 04,2019
Apr 04,2019
0
people found
this helpful
this helpful
Simon Douglas has been a great support in providing myself with instant responses to any questions and has a good professional yet friendly approach . As a landlord it is great to have this point of contact and I feel he acts in both the landlords ...
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Comment on agent fees
Very reasonable rates
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Apr 05, 2019
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(1)
Thanks so much Rona, it's so nice of you to take the time to give us this lovely feedback. Our Simon takes real pride in delivering a great service and he'll really appreciate these comments so I'll make sure they're passed on. Long may this happy relationship continue! ...
Apr 02,2019
Apr 02,2019
0
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this helpful
this helpful
Always swift to respond to any emails, as well as providing clear information/solutions to any questions or issues myself or my flatmate had....
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Apr 01,2019
Apr 01,2019
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I have been with Umega for over 6 months now and must say I really couldn't ask for more. From the initial consultations with Andy, right through to the current updates, information and general advice from Simon, they really do offer an unparalleled service. As an ...
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Apr 01, 2019
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Callum, thanks so much for your lovely review! This is so nice to hear on a Monday. I (Andy) don't often get name checked in reviews so you've made my day and I'll make sure to share this with the wider team (and give Simon the kudos he deserves too!). Likewise it's been a pleasure dealing with you and your property - we love working with great landlords like you :) Hope life is going well for you since the move. ...
Mar 20,2019
Mar 20,2019
0
people found
this helpful
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My partner chose Umega based on the good reviews he found online, and he's always been super pleased with their service. Im now joining the lease, and they've been super helpful throughout the process. I very much appreciate their friendly professional advice and support.
Everything ...
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Mar 20, 2019
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Thanks so much for your lovely feedback Susana, it really means so much to the team to hear their efforts are noticed and appreciated. Congratulations on moving in with your partner - we hope you're both really happy in your Umega home! ...
Mar 14,2019
Mar 14,2019
0
people found
this helpful
this helpful
Lucy Hardie met me right on time at the property and was very welcoming and knowledgeable, giving a great first impression of the property I was viewing.Also was very responsive by email. A pleasure to work with!...
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Comment on agent fees
don't know
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Mar 12,2019
Mar 12,2019
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I want to highly reccomend UMEGA and especially the agent SIMON DUGLAS. He is very professional and very helpful. His aproach and the way of communication it is perfect. It was a pleasure and there are not enough words to tell you how grateful I ...
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Mar 12, 2019
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Wow Gabriela, what a lovely review! Simon will be so pleased to hear your kind words - it's gestures like this that really help our team feel motivated and appreciated! We wish you all the very best too :) ...
Mar 06,2019
Mar 06,2019
0
people found
this helpful
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First time letting a property, Umega staff made this very easy with Mo & Emily keeping me right, keeping me informed off all steps involved right up till tenants found & are still looking after my interests
Would recommend Umega based on both these people...
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Comment on agent fees
Happy with fees
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Feb 27,2019
Feb 27,2019
0
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We've just finished our 4 years tenancy with Umega. At the begining Callum was our property manager, then Simon took over. Both of them are just great, very responsive and helpful, easy to get along with, but very professional at the same time. They take great ...
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Oct 30,2018
Oct 30,2018
0
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We contacted Danielle Kerr from your office and within 24 hours she visited our flat and started the process which resulted in the flat being rented out and tenants moved in within 2 weeks, The marketing was handled professionally and necessary work required was organised and completed ...
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Comment on agent fees
The fees were very reasonable.
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Oct 23,2018
Oct 23,2018
0
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this helpful
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This is my second time staying with Umega Letting and I am totally happy with my last year experience. Staffs at Umega are very professional and friendly. This year, I met Kim, Isla and Amy who are helpful and responsible during my application. I'd like ...
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Comment on agent fees
It is very clear. I know how much I have to pay in advance. There is no hidden fees at all.
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Sep 28,2018
Sep 28,2018
0
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We had formed a very untrusting opinion of letting agents and landlords due to the appalling treatment of two of our adult kids in other cities. But Umega were fair, professional, intelligentand efficient throughout, and the landlady dealt with a broken dishwasher fairly too, and ...
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Comment on agent fees
As tenants we didn't pay any, I don't think.
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Sep 27,2018
Sep 27,2018
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Emily and Amit are very efficient to sort out everything needed and rent out the flat within a very short time. They are really professional and attentive. It is amazing to work with them and I would highly recommend their services....
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Comment on agent fees
Good agent's fee
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Sep 26,2018
Sep 26,2018
0
people found
this helpful
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I am not Scottish but I will try to express how pleasant it was to meet Kim first and Amy then.
From the beginning, they were attentive, helpful,
They clearly understood our unusual situation, as we come from overseas and did their best to support ...
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Sep 08,2018
Sep 08,2018
0
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Completely stressfree experience. Kim, our letting agent was absolutely brilliant making the whole experience smooth and hassle free. Couldn't be happier...
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Aug 31,2018
Aug 31,2018
0
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Recently been lucky enough to let a flat with UMEGA, very professional company with quick responses to emails and good clear information. No problems at all! Thanks Emily!...
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Aug 31,2018
Aug 31,2018
0
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Emily was incredibly helpful and really friendly throughout the whole process. Would recommend Umega as a letting agent to anyone who was looking to move in Edinburgh!...
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Aug 27,2018
Aug 27,2018
0
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Highly recommend Umega Lettings. As a landlord I have had no issues dealing with Umega Lettings. Callum is highly professional, very able, and uses his common sense to sort out any problems. He maintains good relationships with both tenants and the landlord which enables issues ...
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Aug 15,2018
Aug 15,2018
1
people found
this helpful
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Eden has been amazing through what is normally a stressful process! She was very friendly, helpful and informative. She was great at the viewing and really sold the company well :) We are so happy at how efficient she was in helping us secure the flat ...
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Aug 07,2018
Aug 07,2018
0
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I had no experience in renting a property and I have to say that they helped me with the doubts I had. Furthermore they reply all my emails fast and clearly....
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Aug 01,2018
Aug 01,2018
0
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I am an international student and have been trying to secure a property in Edinburgh from overseas, and Emily has been a great help in the process and a delight in overcoming all the hurdles! Highly recommended to any international students in the same situation!...
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Comment on agent fees
good
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Jul 31,2018
Jul 31,2018
0
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Emily and Rachel S were very happy and helpful throughout the whole process - very happy with my experience - they made it all very easy!...
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Jul 27,2018
Jul 27,2018
0
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Nothing is too much trouble for Umega. Nikki is a great PM who will ensure that your tenancy runss smoothly! Great team always willing to go the extra mile!...
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Comment on agent fees
No tenant fees charged
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Jul 27,2018
Jul 27,2018
0
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From the moment we discovered our new property, right through to moving in the process was made an ease. Would highly recommend to anyone...
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Comment on agent fees
Good
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Jul 21,2018
Jul 21,2018
0
people found
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As first time flat hunters in Edinburgh, finding a flat through Umega has been a great experience.
All agents we have met have been friendly, helpful, quick to respond but not impatient in the slightest. It's quite apparent they value their customers and we can't ...
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Jul 20,2018
Jul 20,2018
0
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Nikki was always ready with an answer to any questions and problems I had. She was accommodating and willing to go above and beyond. I was out of the country for several months during the tenancy but I felt comfortable leaving the property in the ...
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Comment on agent fees
Reasonable, on par with other agent’s fees and good value for the service provided.
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Jul 19,2018
Jul 19,2018
0
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We rented a place in Portobello, Edinburgh for a year through Umega. We had a great experience start to finish- everything we needed was done on time and with good grace. Friendly staff- especially Nikki, our property manager- and a very good, highly efficient service....
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Jul 19,2018
Jul 19,2018
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Emily is very kind, encouraging and helpfull! As non UK-residents, things can look complicated to people like us, looking for a place to live but with Emily, this is rather easy going!...
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Comment on agent fees
As a whole family moving from France to Edinburgh, we had some specific demands regarding the area for a nice place to live. Emily was sooo understanding and patient with us!!
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Jul 18,2018
Jul 18,2018
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By far the best lettings agency I've ever used. It was a really quick and easy process with Umega. We dealt with Emily and Rachel and they were both very friendly, helpful, and sorted everything really quickly for us....
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Jul 16,2018
Jul 16,2018
0
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From the first contact to viewing to picking up the keys Emily was extremely friendly and helpful. She was very knowledgeable about the property and processes going forward, and anything she didn't know she didn't try and 'blag' but actually found out the answer.
A ...
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Comment on agent fees
Honestly can't remember any fees, if there were some, they were nominal and expected.
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Jun 27,2018
Jun 27,2018
0
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It was a very easy and quick process from the flat viewing, handing in the application to signing the contract. Emily has been very helpful and always patiently answer my long-listed questions (thank you, Emily). We are very much looking forward to moving in and ...
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Andy
(27)
Steve
(25)
Isla
(25)
Nikki Moore
(23)
Simon
Erin
Rebecca
(3)
Neil
(2)
Maciej
(1)
Caroline
Tara Myburgh
(1)
David
(1)
David
(0)
Danielle
(0)
Nasim
Natasha
Rebecca Holden
(0)
Flora Bruce
(0)
Gemma
(0)
Sarah Strachen
(0)
Abi
(0)
Georgia Oritsemeyiwa
(0)
Robert Gardiner
(0)
Claire Smith
(0)
Lucy
Shona John
(0)
Gasper Garcia
(0)
Derek Rout
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Umega Lettings and Estate Agents aims to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) the National Association of Estate Agents (NAEA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 4:52 PM 22/02/2022 by Andy Whitmey
Best Letting Agent in EH3 
