100% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right ...
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Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right way and set out to exceed expectations at every step.
Latest Reviews
View all Reviews 84
1st Jun 2024
reviewed by 'Damien'
29th Apr 2024
reviewed by 'Stephanie Wilson'
7th Apr 2024
reviewed by 'Javier'
4th Mar 2024
reviewed by 'Jonathan'
20th Dec 2023
reviewed by 'Andrew'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £295,000 | £850,000 |
| Lettings | 100% | 99% | £1,350 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 1 | 20 | 0 | 32 | 1 | 18 | 0 | 3 | 0 |
Areas covered
- SE16
- SE8
- SE1
- SE10
- SE14
Address
Unit B Ensign House, Rope Street
London
Greater London
SE16 7EX
0207 043 2348
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 31,2021
Jul 31,2021
1
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Chris and Toby did a great job selling my property and ensuring that everything ran smoothly. Very responsive and professional. Really helped that they knew the local area and market....
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Jul 14,2021
Jul 14,2021
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Toby has done a great job having our property sold. We are 100% happy with the service of UrbanPatchwork, from initial interactions, to marketing and viewing, and finally during the sale process. Toby is always professional and is very experienced - recommended to all neighbours in ...
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Jul 14,2021
Jul 14,2021
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Everything about working with Urban Patchwork was a dream. The valuation was fair, the photography and marketing of our property was fantastic, communication was amazing all the way through and ultimately they got us an excellent buyer at the price we wanted and made sure ...
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May 24,2021
May 24,2021
0
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A pleasure to deal with. Toby and Paula are dedicated and responsive.
They were helpful and answered all of our questions, faciliting everything they could along the way and, by doing so, removed any unnecessary stress....
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May 20,2021
May 20,2021
1
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As a first time buyer, I spent months trying to find the perfect home and had all but given up hope after a flat I had fallen in love with fell through. I was really nervous about looking again and feeling quite negative about the ...
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May 18,2021
May 18,2021
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After having a terrible experience trying to sell my studio apartment with an online agency (agent was non-responsive, no viewings etc), Toby and his team were the exact opposite and a breath of fresh air. The flat was advertised very professionally, we received many viewings ...
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Apr 24,2021
Apr 24,2021
1
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We rented a property managed by Urban Patchworks in the SE16 area and they have been great. Toby, Shabana and Paula were always replying to emails quickly and sorted out everything really well even during the start of the pandemic where there were issues due ...
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Mar 31,2021
Mar 31,2021
0
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The team were very responsive and very helpful in answering any queries we had as first time buyers. They were proactive in coming up with homes we would possibly like, and eventually they suggested the home we decided to buy. We found them also impartial ...
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Mar 26,2021
Mar 26,2021
1
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Toby and Rayen were fantastic throughout our entire flat sale, making everything as low-stress and simple as possible for everyone involved. Toby was always contactable, even outside of office hours. Would definitely recommend Urban Patchwork to anyone buying/selling....
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Dec 30,2020
Dec 30,2020
0
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I’m not someone who usually writes reviews but in this case, I have really wanted to. Urban Patchwork have been a breath of fresh air to work with. When I approached Toby in the summer, I had no idea what I was doing in ...
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Dec 18,2020
Dec 18,2020
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Had a very bad experience with Urban Patchwork. * Asked him several times to give me the property back, but after months still no result. As a matter of fact I've been informed from a friend of mine having the same issue with his property instructing ...
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Dec 18, 2020
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This is a false review and the source of it is being investigated. We have not had any clients making such requests. Neither have we had such a situation occur since we started the business in April 2018. ...
Nov 28,2020
Nov 28,2020
1
people found
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A number of estate agents had under-valued our flat and failed to inspire any confidence in us before we met with Toby, whose approach was really like a breath of fresh air. He and his colleagues were diligent, helpful, and communicative throughout the ups and ...
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Nov 24,2020
Nov 24,2020
1
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Good service, very helpful and efficient throughout my flat purchase. Prompt in liaising with the vendors and the vendors' solicitors and helped keep things on track....
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Nov 19,2020
Nov 19,2020
0
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Although we did not find our forever home Rayen Schroeder was amazing at every step. She also provided us with valuable advice on numerous items which definitely helped us secure the property we wanted elsewhere at the best price.
Additionally she was the only agent ...
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Oct 08,2020
Oct 08,2020
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Very happy with the service I received from Toby. It is a real refreshing change to have an agent who is genuine and helpful in the search for the right property....
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Sep 26,2020
Sep 26,2020
1
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Urban Patchwork has made the sale of my home seamless and stress-free. When my first buyer unfortunately pulled out due to COVID-19, Toby at Urban Patchwork remain responsive to my enquiries and even managed to find a new buyer within a short time, and convinced ...
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Aug 27,2020
Aug 27,2020
1
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Urban patchwork were absolutely faultless from start to finish! Toby went above and beyond to help us get the flat we loved. With a moving in date less than 10
days away when I first rung him. He was back and fore with us even out ...
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Aug 27,2020
Aug 27,2020
1
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Amazing help , met all our needs and more.
Couldn’t recommend more!!!!
Estate agents at its best.
We needed to move in a new property within a week and it was done in 6 days amazing thank you....
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Aug 10,2020
Aug 10,2020
0
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From start to finish Toby & his team were helpful & professional. They made the rental process - from viewing, to making an offer, to moving in, completely seamless & hassle free for me. I couldn’t recommend them highly enough. A wonderful agency that really listens to ...
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Aug 04,2020
Aug 04,2020
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We found our flat through Urban Patchwork during lockdown. They were very friendly and helped speed us through property procurement during a difficult time. Excellent, friendly service. Most recommended....
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Aug 04, 2020
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Would thoroughly recommend working with Urban Patchwork- particularly for the fantastic local knowledge Toby and his team offer which is a huge asset to marketing properties and engaging clients and was the main reason we chose this business initially. Communication is always faultless and Toby has gone out of his way to be available by phone at every opportunity we needed it and made the effort to touch base himself regularly. Despite the challenges posed by lockdown, Urban Patchwork did their ...
Aug 04,2020
Aug 04,2020
2
people found
this helpful
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Would thoroughly recommend working with Urban Patchwork- particularly for the fantastic local knowledge Toby and his team offer which is a huge asset to marketing properties and engaging clients. Communication is always faultless and Toby has gone out of his way to be available by ...
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Aug 01,2020
Aug 01,2020
1
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Very professional service and pleasant, skilled agents. Also as it’s a family business and not a high street agency, we felt that everyone in the agency knew us and handled our case exclusively.
Their propmt updates, great communication and negotionation skills helped us to ...
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Jul 26,2020
Jul 26,2020
0
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Positive: Professionalism, Quality, Responsiveness
In 2019, we moved our two properties to be managed completely by Urban Patchwork. We have been very impressed by the quality of service, prompt and regular communication and thorough management of our properties. We live overseas and appreciate that we can ...
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Jul 24,2020
Jul 24,2020
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Avoid!
Toby was a completely disaster.
Banging your head against a wall is more enjoyable than being pestered by him and his cheap salesman patter.
Being a small firm they have no user base. He only received one bid on my property. His behaviour was ...
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Jul 23, 2020
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Normally I wouldn't respond to such a review, however I would like to offer some context. The client was very happy with our service a few months ago and even wrote to us stating "Thank you for all your work on our property. If there is a way for us to review you then please let us know..". However his position changed when he thought he could get out of paying our fee. I refused to take down the "Sold STC" listing as I had an inkling of what he was planning (to not pay the fee), plus the sale w ...
Jul 16,2020
Jul 16,2020
1
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Moving is never easy, stress free, even more so moving your home during the pandemic!
We were guided by Urban Patchwork through out the process (renting an apartment) and their agents made the process very smooth and efficient, also very personal. I was always able ...
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May 05,2020
May 05,2020
1
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We were delighted with the service from Toby and the team at Urban Patchwork when selling our apartment. From start to finish they were professional, supportive and enthusiastic. We felt that we were genuinely important to them, and more than once we found that they ...
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Mar 16,2020
Mar 16,2020
0
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Urban Patchwork is a wonderful team. We were buying our first home and had no clue about the process here in London.
It was the second property we saw during our search and somehow the house and Tessa made me feel that this will be ...
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Feb 26,2020
Feb 26,2020
1
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We just bought our first house with Urban Patchwork. Toby was extremely responsive throughout the process and was proactive in following up with solicitors to ensure that delays were minimised. He really helped move the sale through and we were very pleased with Urban Patchwork's ...
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Feb 17,2020
Feb 17,2020
0
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I bought my first apartment in London thanks to Urban Patchwork. The whole team, but especially Tessa and Tobi, were very helpful, efficient and ensured the whole process went as smoothly as possible. They communicated very well and frequently with both me and the seller, ...
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Dec 27,2019
Dec 27,2019
0
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Tessa and Toby were fantastic helping me with my flat purchase, from my initial viewing right up to completion - they were incredibly reactive and it was a pleasure working with them - I would highly recommend!...
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 17/03/2023, 6:02 PM by Toby GoodingComplaints Procedure
No procedure set.
Last updated at 5:02 PM 17/03/2023 by Toby Gooding
Best Estate Agent in SE16 
Best Estate Agent in SE16 
