Jan Forster Estates
Tynemouth, NE30
4.7/5, 206 reviews
97% recommended
92% sales valuation accuracy
90% sales fee satisfaction
90% lettings valuation accuracy
89% lettings fee satisfaction
Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven ... show more Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of quality of service and peace of mind.

Opening Hours
Address

Jan Forster Estates
10 Front Street
Tynemouth

NE30 4RG
0191 257 2000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 90% £26,000 £590,000
Lettings 90% 89% £380 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 1 25 0 78 4 67 1 5 1
Areas covered
  • NE29
  • Tynemouth
  • NE30
  • North Shields
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS UKALA
Latest Properties

“Jan Forster over valued our property and very quickly were ......”

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Aug 21,2014
Minithumbdown
By: 'D'
Aug 21,2014
0 people found
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Jan Forster over valued our property and very quickly were pressing us to reduce the price. We agreed a fixed price for the sale at £425K but once we were pressed to reduce it there was no corresponding reduction in the fee. We never had ...
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What agent could do to change your mind?
It would have been better if they had taken due care of our property when they were accompanying viewers and made us feel they were acting for us and not the prospective buyers. We must have spoken to every member of staff and none of them seemed to be fully informed as to our property.
Attached Filesnbsp;
Comment on agent fees
We were told our house was worth between ‚£425000 and ‚£430000 in 2012 long after the house price slump and if e put it on market at ‚£425000 it would "fly". Within 6 weeks we were being pressed to reduce the price as we had it on at too high a price. (we are not agents and they valued the property). It eventually sold for ‚£375000 which was ‚£50,000 less than their valuation but there was no reduction in the fee. It cost us just under ‚£5000 for a poor service with poor communication and on a few occasions staff were rude about our decor and told us young people preferred laminate floors. Not many young people can afford a property that is priced at over ‚£400000
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“The agent was very helpful in organising surveys and viewings ......”

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Aug 19,2014
Minithumbup
By: 'Stephanie'
Aug 19,2014
0 people found
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The agent was very helpful in organising surveys and viewings as I was not around to manage viewings and keeping both myself and the buyers informed of the position in relation to the sale....
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“Initial valuation good except not told VAT would be added ......”

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Aug 11,2014
Minithumbdown
By: 'Muriel'
Aug 11,2014
0 people found
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Initial valuation good except not told VAT would be added to the1% fee. Little to no communication from branch. I even received a text informing me of another property for sale just a few days before I moved house. Negotiation of purchase of new property ...
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What agent could do to change your mind?
Negotiated a better deal for my purchase - too quick to want me to up my offer with no thought or consideration as to the condition of the property etc. Did not seem to have much knowledge or understanding, but if he was new to the job, then surely he should have been mentored by more experienced staff. Offer agreed between me and my vendor's agent, who was very fair minded to both me and his client. Once done, all communication and advice came from them; they even liaised with my mortgage adviser so things could be speeded up. I feel I should be paying them a fee!! As previously stated, I was still being offered properties to look at a few days before I moved. This must show how inadequate the service was. Can I have a refund?
Attached Filesnbsp;
Comment on agent fees
Re above. it was a cash sale and a one off offer, so no negotiating as it was a good offer. Told 1% and not informed of VAT. If I'd shopped around I could have got a lower fee, and for the service I got, I could have done the whole thing myself.
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“I recieved clear, timely and polite communications on viewings, then ......”

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Aug 05,2014
Minithumbup
By: 'Ray'
Aug 05,2014
0 people found
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I recieved clear, timely and polite communications on viewings, then on timings for seeing the property which I did eventually buy. I woud certainly recommned this Branch....
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“I found Jan Forster overall very good and value for ......”

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Aug 05,2014
Minithumbup
By: 'Mrs'
Aug 05,2014
0 people found
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I found Jan Forster overall very good and value for money. The staff team were all friendly and efficient from start to finish, Josh was very good and always returned my calls. When I was looking for an agent Jan Forster offered a good price ...
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“Very professional and friendly. Arranged second viewing immediately and proceeded ......”

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Aug 04,2014
Minithumbup
By: 'Marie'
Aug 04,2014
0 people found
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Very professional and friendly. Arranged second viewing immediately and proceeded to agreeing to a rental arrangement all in the space of a couple of hours....
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“Although the house took a long time to get a ......”

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Jul 07,2014
Minithumbup
By: 'Edward'
Jul 07,2014
0 people found
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Although the house took a long time to get a buyer, when it did, Ellie could not have been more helpful. We had already left the property and the north-east so she went way beyond the call of duty in finding roofers etc for quote ...
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“A highly professional approach that delivered an efficient and honest ......”

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Jul 04,2014
Minithumbup
By: 'Jeremy'
Jul 04,2014
0 people found
this helpful
A highly professional approach that delivered an efficient and honest service, keeping us informed of progress and responding promptly to our enquiries at all times....
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“The attention to detail and customer service we received particularly ......”

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Jul 04,2014
Minithumbup
By: 'Landlord'
Jul 04,2014
0 people found
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The attention to detail and customer service we received particularly from Ellie Warwick was outstanding. Ellie listened to our requirements and matched those with properties they had on the books. She ensured viewing appointments were made quickly and without fuss and confirmed all appointments with ...
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“Personable and charismatic gentleman.Helpful with showing me around properties ......”

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Jul 01,2014
Minithumbup
By: 'p'
Jul 01,2014
1 people found
this helpful
Personable and charismatic gentleman. Helpful with showing me around properties and helping the administrative side of letting go smoothly. The Tina Turner of estate agents - simply the best....
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“I have been dealing with Jody in regards of letting ......”

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Jun 26,2014
Minithumbup
By: 'Steve'
Jun 26,2014
1 people found
this helpful
I have been dealing with Jody in regards of letting my property on Earsdon View and have found her to be very pro-active and helpful. She managed to secure a 6 month let over the notoriously quiet xmas period and is currently marketing the property again ...
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“All of my initial dealings were with Ellie. She was ......”

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Jun 24,2014
Minithumbup
By: 'Karen'
Jun 24,2014
1 people found
this helpful
All of my initial dealings were with Ellie. She was prompt on answering enquiries, found me many suitable properties, listened to my feedback and refined the search. She has a positive approach to clients that encourages. She arranged appointments to suit me and answered all ...
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“Ellie was fantastic throughout my experience with Jan Forster. My ......”

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Jun 19,2014
Minithumbup
By: 'Nicola'
Jun 19,2014
1 people found
this helpful
Ellie was fantastic throughout my experience with Jan Forster. My property was marketed through jan Forster and another agent, and the service I received from Ellie and the team far surpassed the other agents. From an honest valuation to superior photographs, as a customer, my ...
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“The Estate Agency themselves were nothing special, in fact sometimes ......”

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Jun 19,2014
Minithumbdown
By: 'Stephen'
Jun 19,2014
1 people found
this helpful
The Estate Agency themselves were nothing special, in fact sometimes they were terrible. The exception to this was Josh Smith. He understood exactly what we were looking for, only notified us of properties that fitted our specification. As a consequence we were able to visit ...
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“The property took a long time to sell as it ......”

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Jun 17,2014
Minithumbup
By: 'Jan'
Jun 17,2014
1 people found
this helpful
The property took a long time to sell as it was over valued initially and much time was spent re-marketing at lower prices. Also, because the bathroom was downstairs, it was not an easy property to sell. That said, the staff, mainly Ellie and Josh ...
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“Very happy with the service provided by Jan Forester Estate ......”

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Jun 16,2014
Minithumbup
By: 'K'
Jun 16,2014
1 people found
this helpful
Very happy with the service provided by Jan Forester Estate Agents from the initial valuation through to completion. Ellie's communication with us was very professional and helpful. We also thought the fees were very competitive....
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“I was a first time buyer and I met Josh ......”

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Jun 13,2014
Minithumbup
Josh
By: 'Louise'
Jun 13,2014
2 people found
this helpful
I was a first time buyer and I met Josh when I registered with Jan Forsters to receive information about properties. Josh was very good at identifying properties that matched matched my criteria and did not waste my time by sending me information about properties ...
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“Excellent service provided from valuation through to sale completion.Both ......”

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Jun 12,2014
Minithumbup
By: '?'
Jun 12,2014
2 people found
this helpful
Excellent service provided from valuation through to sale completion. Both Ellie and Bianca were superb. A big thank you to the team at Jan Forster!...
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“I was very satisfied with the service I received from ......”

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Jun 10,2014
Minithumbup
By: 'Paul'
Jun 10,2014
2 people found
this helpful
I was very satisfied with the service I received from this estate agent. As a first time buyer I had a lot of questions and concerns which they dealt with ins a very patient and professional manner. In particular I had a property that fell ...
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“As a first time buyer I needed extra help to ......”

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Jun 09,2014
Minithumbup
Josh
By: 'Ainara'
Jun 09,2014
2 people found
this helpful
As a first time buyer I needed extra help to buy a property and understand all the process from the moment I did an offer to then get the keys of my new home. Josh was a great help to find the property I bought ...
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“Overall I was very pleased with the "service" I received. ......”

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May 29,2014
Minithumbup
By: 'Adam'
May 29,2014
1 people found
this helpful
Overall I was very pleased with the "service" I received. Ellie was the only estate agent from Zoopla that got back in touch and kept in touch when I was away. The only "bad" point throughout the process was when my mortgage lender would not ...
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“My move took over 3 months rather than the 6 weeks I ......”

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May 29,2014
Minithumbup
Josh
By: 'Dan'
May 29,2014
3 people found
this helpful
My move took over 3 months rather than the 6 weeks I expected due to there being no chain involved for either parties. This can't be attributed to the estate agents but was frustrating all the same. The progression team did appear to help with speeding up ...
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“The whole experience from initial valuation through photographs, property details, ......”

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May 28,2014
Minithumbup
Josh
By: 'Keith'
May 28,2014
3 people found
this helpful
The whole experience from initial valuation through photographs, property details, accompanied viewings was first class & very professional. Josh was very polite & informative & has been very easy to deal with. I would not hesitate to recommend Jan Forester & Josh to any potential clients. Thank you....
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“I found Josh and all the staff at Jan Forsters ......”

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May 28,2014
Minithumbup
Josh
By: 'T'
May 28,2014
1 people found
this helpful
I found Josh and all the staff at Jan Forsters pleasant to deal with and they all acted in a professional manner and when required they contaceted us quickly and ensured we were kept updated at all times...
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“Jody has been very helpful and pleasant in her manner ......”

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May 21,2014
Minithumbup
By: 'Jason'
May 21,2014
1 people found
this helpful
Jody has been very helpful and pleasant in her manner and approach. I am sure she will have a good career in sales based on my dealings....
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“Excellent service. Good contact, kept myself and my husband well ......”

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May 09,2014
Minithumbup
By: 'McLarty'
May 09,2014
1 people found
this helpful
Excellent service. Good contact, kept myself and my husband well informed and up-to-date regarding the purchase. Very understanding when our selling fell through delaying the purchase....
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“Jan Forsters, I would describe, are a good estate agency. ......”

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May 06,2014
Minithumbup
Josh
By: 'Giles'
May 06,2014
3 people found
this helpful
Jan Forsters, I would describe, are a good estate agency. They do things efficiently, promptly and in a pleasant manner. I would not rate them as excellent as they miss the important final touches to take that final step up. The office at Tynemouth is ...
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“Tenant found for my property quickly and efficiently.I have ......”

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May 04,2014
Minithumbup
By: 'Gill'
May 04,2014
1 people found
this helpful
Tenant found for my property quickly and efficiently.I have been kept well informed of progress by Mr Mould.Thank you.I will certainly use Jan Forster again....
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“I'd definitely recommend using Jan Forster est to anyone in ......”

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Apr 14,2014
Minithumbup
By: 'Sarah'
Apr 14,2014
1 people found
this helpful
I'd definitely recommend using Jan Forster est to anyone in the future. All the staff I was in contact with were very friendly and helpful. My contact in the branch was Charlotte McGreggor who was very helpful and continued to help my with my flat ...
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“We've had a very positive experience dealing with Jan Forsters ......”

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Apr 10,2014
Minithumbup
By: 'KMc'
Apr 10,2014
1 people found
this helpful
We've had a very positive experience dealing with Jan Forsters but particularly with Josh Smith. We didn't feel we had to chase him up the way we needed to with some others and he helped the whole buying process be as quick and smooth as ...
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Last updated at 2:02 PM 07/01/2016 by allAgents

Awards won by Jan Forster Estates, Tynemouth NE30 4RG



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