Newbury, RG14
4.8/5, 688 reviews
96% recommended
97% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction

Property Features

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Jones Robinson are Estate Agents based in West Berkshire

Latest Reviews

View all Reviews 688
27th Oct 2023
reviewed by 'Jóhann'
“Steer clear!....After paying for the top service as sold by Jones Robinson to myself; the communication received was quite ......”
27th Jul 2023
reviewed by 'Sandra Chuma'
“I am a new client to JR and I had a great experience. It did not take me more than 4 ......”
28th Mar 2023
reviewed by 'Marcin'
“I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from ......”
1st Aug 2022
reviewed by 'Govinden'
“If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the ......”
29th Jun 2022
reviewed by 'Andrew'
“We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also ......”
29th Jan 2022
reviewed by 'Sheila Cannon'
“Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my ......”
Opening Hours
  • Open: 24/7
Address

Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £25,200 £1,350,000
Lettings 87% 90% £525 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 123 15 353 1 97 3 17 5
Areas covered
  • RG14
  • RG14
  • RG17
  • RG18
  • RG18
  • RG19
  • RG19
  • RG20
  • RG20
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Lambourn, RG17
Newbury, RG14

“Driving things forward 'on top of it'...”

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Jul 23,2018
Minithumbup
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Deborah
By: 'Debbie'
Jul 23,2018
0 people found
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Deborah promptly and clearly communicated every step of the way making the buying process as simple and quick as possible - thank you for your calm, proactive professionalism Deborah...
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“Awesome...”

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Jul 20,2018
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Michael
By: 'Q'
Jul 20,2018
0 people found
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Michael was a pleasure to work with throughout the process and really knows his stuff! I would recommend him to anyone looking to sell their house....
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Good
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“Excellent service...”

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Jul 16,2018
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Paul
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Beth
By: 'Chris'
Jul 16,2018
1 people found
this helpful
Paul and his team have been excellent at every step of the process. They are efficient, friendly and professional. Not something that one can take for granted in this industry. Highly recommend them as experts in the Newbury area....
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Comment on agent fees
Standard
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“What a team...”

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Jul 06,2018
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Deborah
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Michael
By: 'Tony'
Jul 06,2018
0 people found
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Michael sold our house for us but the real star of this transaction was Deborah, she somehow kept the show on the road despite threats from our buyer that would have collapsed the deal and the whole chain. Regardless of what was thrown at her ...
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“Seamless...”

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Jul 05,2018
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Anna
By: 'Nick'
Jul 05,2018
0 people found
this helpful
Anna is an asset to the Jones Robinson Team. As a young tenant who has no clue what he is doing, she is very quick to respond to any questions I have no matter how big or small. Couldn't fault the service I've received so ...
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Good
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“Great Agent...”

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Jul 04,2018
Minithumbup
By: 'Nigel'
Jul 04,2018
1 people found
this helpful
A big thank you to Paul and his team for marketing and selling Horsemoor Cottage. The process was faultless and smooth at every stage....
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Good
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“Stress Free!...”

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Jul 04,2018
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Anna
By: 'Mia'
Jul 04,2018
0 people found
this helpful
With Anna's help I control a residential property portfolio of 7 houses, without a doubt it would be an absolute nightmare without Anna and her team. Professional, knowledgeable, friendly, supportive are but a few words to describe Anna, she makes it all run smoothly regardless of ...
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Comment on agent fees
Reasonable costs, and a great source for outside contractors at good rates
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“Sarah Blake...”

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Jul 02,2018
Minithumbup
By: 'Victoria'
Jul 02,2018
0 people found
this helpful
Sarah has been in charge of managing my rental property. She is very efficient, approachable and has an excellent rapport with people. I would strongly recommend her to anyone wishing to rent a property. I have been impressed with Sarah Blake and Jones Robinson....
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Comment on agent fees
Worth every penny.
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“Super efficient staff...”

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Jul 02,2018
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Laura
By: 'Annabel'
Jul 02,2018
0 people found
this helpful
Very impressed with Jones Robinson lettings service. All the staff are great and Laura works hard to keep everything running smoothly...
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“Very informative valuation...”

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Jun 29,2018
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Paula
By: 'Abbie'
Jun 29,2018
0 people found
this helpful
Paula was very professional. She understood the market very well and was very informative when it came to our valuation....
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“Excellent responsive customer service...”

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Jun 28,2018
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Paula
By: 'Linzi'
Jun 28,2018
0 people found
this helpful
Paula has recently supported us and was outstanding in terms of her approach to putting the customer first. She was incredibly responsive to the point that she came to complete something with us during her annual leave. Highly recommended!...
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“Thank you!...”

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Jun 27,2018
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Ivan
By: 'Kevin'
Jun 27,2018
0 people found
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Thank you so much for sorting out an issue with my rental property. Your patience determination and good humor were much appreciated....
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“Thank you...”

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Jun 26,2018
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Michael
By: 'Racecourse'
Jun 26,2018
0 people found
this helpful
Thank you so much to Michael and the team for our recent sale. It was less than straight forward however Jones Robinson were always professional and helpful. Michael was brilliant and was a rock during the tricky few weeks....
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Comment on agent fees
Not the cheapest however on reflection i was comfortable paying the feeds
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“Beyond normal service...”

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Jun 26,2018
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Michael
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Karen
By: 'Linda'
Jun 26,2018
0 people found
this helpful
Jones Robinson we have used four times exemplary service each time.They ease a very stressful experience and make it the best it can be...
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Comment on agent fees
Higher than other agents approached but worth it for the personal service.
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“First Class service...”

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Jun 23,2018
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Paula
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Nicky
By: 'Scot'
Jun 23,2018
0 people found
this helpful
Thank you very much to Paula, Nicky and Team at the Jones Robinson Newbury branch for providing excellent advice and support whilst selling our property. From valuation to offer we received 18 viewers and 4 offer for our property. Following our sale Nicky was at the end ...
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“Fantastic!...”

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Jun 08,2018
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Nicky
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Paula
By: 'Beth'
Jun 08,2018
0 people found
this helpful
Nicky provided fantastic customer service from beginning to end. Very efficient, friendly, knowledgeable and patient. Nicky kept me up to date with every step of our house sale and I felt confident that everything was being done to move my house sale forwards. An excellent ...
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Comment on agent fees
For the service provided, the fees were good value for money. If you compare the fees to an online estate agent, they may seem high at first glance, but everything from the support to the photos taken for the sales brochure are far better than anything offered by an on line agent.
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“Above and beyond...”

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Jun 04,2018
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Caroline
By: 'LA'
Jun 04,2018
0 people found
this helpful
I would like to highly recommend the efforts of all the staff at Jones Robinson from the very cheerful first contact on the phone through to Caroline Maddock who went out of her way to accommodate any changes to our listing that we asked for....
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Good
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“Refreshingly Straightforward...”

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May 24,2018
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Paul
By: 'Sam'
May 24,2018
1 people found
this helpful
I found a premium house in Newbury and was a little surprised to find it being sold by Jones Robinson but I hindsight I'm delighted - Paul and his team couldn't have been more helpful. They accommodated numerous visits to the property, did a great ...
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Comment on agent fees
N/A
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“Good Service...”

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May 18,2018
Minithumbup
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Paula
By: 'John'
May 18,2018
0 people found
this helpful
We have been delighted with the service. All the staff we dealt with were very friendly, whilst providing professional help & advice. We are more than happy to recommend Jones Robinson to our friends...
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Comment on agent fees
Obviously we would had liked to have paid less but recognise the effort that went in to selling our house
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“Fantastic company...”

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May 15,2018
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Paul
By: 'Mark'
May 15,2018
0 people found
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I had a very pleasant experience selling my house through Jones Robinson. A fantastic company who go out of their way to help....
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“Excellent agent and friendly staff...”

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May 11,2018
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Paula
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Nicky
By: 'L.S'
May 11,2018
0 people found
this helpful
We had a very good experience with Jones Robinson recently by selling our house with them. They have shown consistent professionalism through out the whole process until exchange. All the staff are very friendly, helpful and reachable. Our situation with our seller is quite stressful ...
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Good
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“Friendly & professional - an excellent service...”

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May 10,2018
Minithumbup
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Paula
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Nicky
By: 'Ally'
May 10,2018
0 people found
this helpful
We moved to Jones Robinson following a lack of success with another estate agents and we couldn't be happier. Paula was friendly yet professional and was great at staying in touch every step of the way. We were on a bit of a tight time ...
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Good
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“Sale of My Flat...”

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May 10,2018
Minithumbup
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Paul
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Nicky
By: 'DD'
May 10,2018
0 people found
this helpful
From the moment I walked into the Jones Robinson Branch office in Newbury, they made me feel welcomed and valued. Even though it was a busy Saturday the ladies at the front of houses accommodated my valuation request and arranged for their Valuer Paula Rudge, ...
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Comment on agent fees
Good
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“Sale of flat for deceased family member...”

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Apr 23,2018
Minithumbup
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Paula
By: 'Sue'
Apr 23,2018
0 people found
this helpful
Despite complications over probate, etc. both of these members of staff worked tirelessly to find prospective buyers for the property and to make everything as easy as possible for an eventual buyer to be found. Their advice has been invaluable....
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Comment on agent fees
As expected
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“Sold our house problem free...”

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Apr 20,2018
Minithumbup
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Paul
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Nicky
By: 'Harding'
Apr 20,2018
0 people found
this helpful
After having 3 estate agents to come and value our property, Jones Robinson stood out by miles from the other two. Thought-out the whole transaction from valuation to completing on the sale the communication and advice from Paul was brilliant, When our solicitor fell short Nicky ...
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Comment on agent fees
Normal for the market
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“Contented...”

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Mar 27,2018
Minithumbup
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Paul
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Lisa
By: 'Alan'
Mar 27,2018
0 people found
this helpful
From beginning to end plenty of contact, updates and advice, Lisa on the front desk was sublime and efficient. All in all very pleased...
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Comment on agent fees
Acceptable
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“Excellent Service...”

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Mar 21,2018
Minithumbup
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Michael
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Deborah
By: 'E'
Mar 21,2018
0 people found
this helpful
Brilliant service from Michael throughout our house sale and new home search. Deborah was critical in keeping the move on schedule. All of the front of house team are friendly and helpful - nothing was too much trouble. Very pleased with the service provided....
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Comment on agent fees
Comparable to other estate agents
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“What can I say? I cannot speak highly enough of ......”

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Mar 09,2018
Minithumbup
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Caroline
By: 'Sue'
Mar 09,2018
0 people found
this helpful
What can I say? I cannot speak highly enough of the service and care Caroline and Deborah showed us throughout the whole buying and selling process, in fact the whole team in the Newbury office offered a pretty amazing service, never crossing the line and ...
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Comment on agent fees
Fees are fees and on this occasion we feel we got value for money.
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“The team were fantastic throughout, from the friendly greeting on ......”

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Mar 07,2018
Minithumbup
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Deborah
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Lisa
By: 'H.'
Mar 07,2018
0 people found
this helpful
The team were fantastic throughout, from the friendly greeting on the front desk to the huge amount of work in the background. Deborah was amazing at keeping everything moving and keeping me informed. From all the professionals I dealt with during the sale and purchase ...
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“I started my sale with Nicky before the previous employer ......”

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Mar 02,2018
Minithumbup
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Nicky
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Paula
By: 'John'
Mar 02,2018
0 people found
this helpful
I started my sale with Nicky before the previous employer was bought by Jones Robinson. I have received some wonderful service from this branch. My working life makes it very complicated to meet interested parties so Jones Robinson had keys and introduced their potential buyers ...
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Comment on agent fees
My fees were set before I started with Jones Robinson who chose to continue with said fee so my rate was below the normal Jones Robinson fee
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:32 PM 04/09/2019 by allAgents

Awards won by Jones Robinson Estate Agents, Newbury RG14 5DT



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