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(1)
Thanks for the comments i will like to inform you that you were given the correct keys for your property and the factors had changed the fobs to the entry to the building which you would have been informed of as you being the landlord for the property ...
“Can confirm that 1st let do use illegal holdi......”
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1 Star Review
May 14,2023
By:
'Iain'
May 14,2023
Branch: Glasgow, 2 Calder Street
Services: Lettings (Prospective customer)
Rent PCM: £2400 Would you recommend?: No
Postcode: G4
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(1)
Hi thanks for your comments
This is not a holding fee but a part deposit payment which is returned if your application is not successul
If you require any further information on this matter please get in touch ...
“Sandra from 1st Lets Glasgow has always been ......”
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5 Star Review
Apr 18,2023
Sandra
By:
'Isla Angus'
Apr 18,2023
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Rent PCM: £895 Would you recommend?: Yes
Postcode: G42
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Rent PCM: £895 Postcode: G42
0people found this helpful
Sandra from 1st Lets Glasgow has always been so friendly and helpful. They made the process of finding and moving into a flat so much easier especially with the current housing crisis. Sandra has always been more than happy to deal with any issues and ... read full review
“My first viewing from 1st Lets Glasgow was ca......”
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5 Star Review
Apr 13,2023
Cheryl
By:
'Danielle'
Apr 13,2023
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Rent PCM: £595 Would you recommend?: Yes
Postcode: G42
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Rent PCM: £595 Postcode: G42
0people found this helpful
My first viewing from 1st Lets Glasgow was cancelled because the apartment was taken by another tenant before I had a chance to view it. I got notified fairly quickly and my boyfriend took the time to call back, explained our situation and what we ... read full review
AVOID AT ALL COSTS, worst company ever, lie to landlords and tenants, they constantly change the company name as they are useless and start again with a new name so no one notices, AVOID AT ALL COSTS... read full review
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(2)
You are definitely not a reputable company, Dean. A reputable company doesn't delete itself off Google and reinstate it to avoid negative review. Away and chase yourself. ...
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G44
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Postcode: G44
7people found this helpful
Over the last two years nobody actually care about our ceiling issue. If I could give 0 stars... Lies, delays, excuses, but the rent always paid on time.... read full review
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(1)
Hi
We apologise for the delay in getting this issue fixed as this was a factoring issue and the delay was from the factors side and not 1st Lets ...
“My Husband and I rented with 1st Lets Glasgow......”
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5 Star Review
Sep 06,2022
By:
'Yvonne'
Sep 06,2022
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Rent PCM: £625 Would you recommend?: Yes
Postcode: G33
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Rent PCM: £625 Postcode: G33
0people found this helpful
My Husband and I rented with 1st Lets Glasgow for one year. Always polite and quick to answer any queries. They gave us plenty of notice when needing to access the flat for visits or periodical checks. They sent clear instructions as to what they ... read full review
“It's my first time using a letting agency in ......”
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5 Star Review
Aug 22,2022
By:
'Kirsty'
Aug 22,2022
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Rent PCM: £595 Would you recommend?: Yes
Postcode: G42
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Rent PCM: £595 Postcode: G42
1people found this helpful
It's my first time using a letting agency in Glasgow, and I can't be more satisfied. They always have good communication, quick responses to every inquiry, and help me manage every time I have an issue with the property (which had been only a couple ... read full review
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(1)
Hi. Can I ask where this estate agent is based? I looked online at this address and it does NOT reflect that this company exists here? There isn't even a Google page for this company? ...
“Absolute disgrace!!!!...”
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1 Star Review
May 11,2022
By:
'Martyna'
May 11,2022
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Rent PCM: £800 Would you recommend?: No
Postcode: G41
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Rent PCM: £800 Postcode: G41
12people found this helpful
This company is nothing short of a disgrace!
First Lets is one letting agency/landlord which is part of a family run entity of multiple agencies and landlords
The companies run by this family are as follows:
1st Let's (Glasgow) Ltd
1st Let's (Scotland) Ltd
1... read full review
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(1)
Hi
This is a false review We have never heard of you nor were you a tenant with our company you seem to be out to slander 1st Lets we have nothing to do with Home Appliance Engineers or Household Appliance Engineers ...
“AWFUL!! Avoid at ALL COSTS currently letting ......”
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1 Star Review
Jul 28,2021
kendal
By:
'Rachel'
Jul 28,2021
Branch: Glasgow, 704 Cathcart Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G51
AWFUL!! Avoid at ALL COSTS currently letting from them a property that we are having to be temporary rehoused as they came out and painted over damp for years rather than fixing it and now the damage is so severe two rooms including the bathroom ... read full review
Lied to steal deposit.
I would strongly avoid this company. I was told the same by a friend who originally rented with them and told me they tried to retain his deposit for no reason, but didn't heed the warnings.
Company accused me of damaging ... read full review
Over two weeks now with no boiler working. No hot water / showers. An absolute disgrace! Excuse after excuse when they even bother to reply to my emails. Would these people turn up to the 'First Let's' office without having a hot shower for two weeks.. ... read full review
“New tenant from overseas living within Glasgo......”
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5 Star Review
Apr 20,2021
By:
'NWachukwu'
Apr 20,2021
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Rent PCM: £550 Would you recommend?: Yes
Postcode: G51
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Rent PCM: £550 Postcode: G51
1people found this helpful
New tenant from overseas living within Glasgow area for the past 4 months. Great service from the team throughout the process of applying. Any issues raised have a great turn around time. staff are friendly and approachable... read full review
We have had such an awful time of it with First Lets we are imploring anyone else who has had similar experiences to get in touch. Collectively we can stand up to this utterly incompentent agency that provides completely substandard accommodation, doesn't do repairs, and ... read full review
I would recommend 1st Lets Glasgow to anyone looking to rent a property. We struggled to get student accommodation and First Lets delivered for us. The service we received from Roseanne was excellent. she kept in regular contact and processed everything quickly and extremely efficiently. ... read full review
“Help us improve!Suggest an edit Is this your business? ......”
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1 Star Review
Jun 15,2020
By:
'Jenny'
Jun 15,2020
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: No
Postcode: KA42
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Rent PCM: £600 Postcode: KA42
10people found this helpful
Help us improve!
Suggest an edit
Is this your business?
Not a Good Company
Coronavirus is indeed highlighting the good and the bad companies, there are companies who will go that extra mile to give good service and help during these very trying times then ... read full review
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(1)
Hello Jenny,
We are very sorry to hear about your bad experience with First Lets (up to an including many dealings with *). We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountabilit ...
“They are an agency that almost does what it s......”
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1 Star Review
Apr 14,2020
By:
'amelia'
Apr 14,2020
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G41
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Postcode: G41
7people found this helpful
They are an agency that almost does what it says on the tin. However when a dilemma occurs, they are unable to handle it. The ceiling in our bathroom collapsed, and we were left with no ceiling for 3 months before we had to move out, ... read full review
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(1)
Hello Amelia,
We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them (including many repairs not completed) and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability! ...
“Couldn't run a bath....”
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1 Star Review
Dec 05,2019
Donna
By:
'J'
Dec 05,2019
Branch: Glasgow, 704 Cathcart Road
Services: Lettings (as a Tenant)
Rent PCM: £725 Would you recommend?: No
Postcode: G41
This agency are unorganised, unprofessional, and incompetent.
The flat itself was damp, there were flies/maggots living behind the sink due to a lack of sealant/dampness (which was not a health hazard apparently..) and the dishwasher stopped draining and sat with mouldy, festering water ... read full review
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(2)
Hello Chris,
We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability! ...
“1st Lets is a great letting agency that has e......”
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5 Star Review
Sep 23,2019
Roseanne
By:
'Anna'
Sep 23,2019
Branch: Glasgow, 68 Woodlands Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: G4
1st Lets is a great letting agency that has extremely helpful employees. Roseanne is very helpful and commendating. She replies promptly to emails and whenever a flat becomes available that checks off all your boxes, she will give you a call right away. Would highly ... read full review
Our experience with 1st Lets Scotland was somewhat a catastrophe and we hope no one ever chooses their service anymore. We often talked with the office in Woodlands (the “West End” office), where the staff was often disrespectful with us, university students. We had multiple ... read full review
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(1)
Hello Riccardo,
We are very sorry to hear about your bad experience with First Lets. We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountability! ...
“Avoid!!!!...”
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1 Star Review
Aug 24,2019
By:
'Guler'
Aug 24,2019
Branch: Glasgow, 2 Calder Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G1
Branch: Glasgow, 2 Calder Street
Lettings (as a Tenant)
Postcode: G1
6people found this helpful
Never ever use this agency to let a place! Found a flat in Glasgow through them and gave my holding deposit before I left for Cyprus. I filled all the applications forms and left UK for a cruise holiday. I had no signal for few ... read full review
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(1)
Hello Guler,
We are very sorry to hear about your bad experience with First Lets (up to an including many dealings with *). We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountabilit ...
“Avoid using, avoid living near a property managed by them...”
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1 Star Review
May 29,2019
By:
'Douglas'
May 29,2019
Branch: Glasgow, 704 Cathcart Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G42
Live underneath a property they rent out, currently flooded for the 4th time.
They only do anything when the council has been brought in to force their hand, leaving the properties they manage with broken appliances and mice as a result. Even their own maintenance ... read full review
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(1)
Hello Douglas,
We are very sorry to hear about your bad experience with First Lets (up to an including many dealings with *). We have equally been treated appallingly by them and are fighting back. We are collecting testomonies of tenants that have been badly treated and we've love to include yours. If you could provide a few details of your case, experience, and how you got treated to [email protected] we would massively appreciate it. Hopefully together we can get some accountabil ...
“Don't use these cowboys...”
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1 Star Review
Apr 17,2019
By:
'Danmeister'
Apr 17,2019
Branch: Glasgow, 704 Cathcart Road
Services: Lettings (as a Landlord)
Rent PCM: £450 Would you recommend?: No
Postcode: G42
This so called letting agency are a joke. They never respond to emails, they lost my tenants, stole £400 from me, never lodged my tenants deposit, cost me over £1,500 to get my flat up to an acceptable standard. DO NOT USE THEM, they will promise you ... read full review
1st Lets were extremely helpful in regards to repairs and always went above and beyond to help during my tenancy. The staff at 1st Lets were efficient in carrying out repairs sometimes the repair was carried out the same day it was reported which was ... read full review
From the get go we should have avoided this agency. When trying to find out if we were successful with our application we had to chase this company for almost two weeks Each time we would phone with a concern we were told someone would ... read full review
The most irresponsible letting agency I ever rent from.
Don't bother contacting them it will take for ever to resolve the simplest issue.... read full review
I recently submitted an application (paid a fee of £200 to do so) with 1st Lets and then unfortunately was advised after waiting almost 1 week that my application was turned down with no feedback on why.
I understand that 1st lets are within their rights to ... read full review
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(1)
We are sorry you were refused a property with us the ref agency we use doesn't give us a reason as to why the applicant has been refused and only give a scoring of a pass or fail I hope this helps and good luck in your search
1st Lets ...
“Professional and friendly service...”
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5 Star Review
Jun 14,2018
Roseanne
By:
'NR'
Jun 14,2018
Branch: Glasgow, 68 Woodlands Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: G3
1st Lets Scotland were excellent throughout my tenancy, and Roseanne was particularly helpful and attentive. She always replied promptly to emails and was very good at making arrangements for any issues to be definitely resolved. Roseanne helped to make made the process of moving in / ... read full review
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(1)
Just checked the property and it is under offer.. find it hard to believe that from letting me know at 4pm today that my app had been declined they managed to show someone the property and do checks (mine took a week). Clearly the holding fee meant nothing ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:09 AM 09/09/2019 by heather heather
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