90% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.We pride ourselves ...
show more
MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.
We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise.
There are plenty of career opportunities at MyLondonHome as we are a very driven company who look to innovate and grow as much as possible. Our employees are passionate and determined but also very personable. We also regularly participate in charity activity where the whole company can get involved in one way or another.
Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.
We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise.
There are plenty of career opportunities at MyLondonHome as we are a very driven company who look to innovate and grow as much as possible. Our employees are passionate and determined but also very personable. We also regularly participate in charity activity where the whole company can get involved in one way or another.
Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.
Latest Reviews
View all Reviews 1120
21st Oct 2022
reviewed by 'Jim Fatah'
26th Jul 2022
reviewed by 'Jovan'
24th Jul 2022
reviewed by 'Ivan Lim'
17th Feb 2022
reviewed by 'Robert and Elizabeth Parker'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 90% | £250,000 | £9,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 233 | 1 | 551 | 18 | 98 | 0 | 127 | 2 | 88 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
MyLondonHome Branches (view all 4)
Jul 14,2011
Jul 14,2011
0
people found
this helpful
this helpful
In the current day and age when time is of essence I found Daniela La Sala of my london homes extremely helpful. She went the extra mile with her suggestions for suitable properties and also managed her schedule to fit a convenient time for me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2011
Jul 14,2011
0
people found
this helpful
this helpful
I recently rented an apartment that is managed by MLH and I am happy to say that the service that was provided was excellent. Joseph Cadman was knowledeable and focused in identifying the right property for me and in negotiating an agreement with the landlord. ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03, 2011
View all comments
(1)
Thank you for the positive feedback Dominic, the team are very appreciative that you took the time to write about your experience with MyLondonHome. We look forward to being of continued service.
Steven A. Herd, Managing Director, MyLondonHome ...
Jul 14,2011
Jul 14,2011
0
people found
this helpful
this helpful
As a Relocation Agent - I am answerable to not only my Client but the Tenant on a daily basis. I need to ensure the agent I use for rentals and management is going to be efficient and get the job done with satisfying results. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2011
Jul 14,2011
0
people found
this helpful
this helpful
The agents at MyLondonHome are very professional in general . I would like to praise in particular Ms. Helen Crestwell who managed my flat account and who showed a high professionalism and care ,which I appreciated very much . I would like to mention equally Mr. Andrew ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2011
Jul 13,2011
0
people found
this helpful
this helpful
My washing machine broke down suddenly. I rang My London Home immediately, and their response was first class. An engineer came out the same day, and diagnosed the problem immediately. He suggested a new machine, as it may have cost as much to have the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2011
Jul 13,2011
0
people found
this helpful
this helpful
My wife and I have now used MLH twice as letting and management agents for a central London flat. The first time MLH were able to attract a first rate corporate tenant at a significantly higher rent than we had achieved previously and at a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2011
Jul 12,2011
0
people found
this helpful
this helpful
I sold a property through MyLondonHome recently and they were outstanding. They knew exactly how much we could get for the flat as they had sold properties in the same block in recent months so had the exact figures and purchaser situations to compare. Their ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2011
Jul 08,2011
0
people found
this helpful
this helpful
I own a number of tenanted properties in Central London all managed by MyLondonHome for nearly a decade and I cannot speak too highly of them. They always let my properties to top quality tenants at excellent rents with very little time (if any) between ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2011
May 13,2011
1
people found
this helpful
this helpful
Completely agree with the previous review. Seems not much changed since 2011. I have not come across such low level of professionalism. I would have been out of business a long time ago if I treated my clients like MLH does. Stay away if you can ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06, 2011
View all comments
(1)
Sorry to hear of your comments DACM. I can assure you that it is always our intention to provide the highest level of service to our tenants; we regularly receive commendations from both our tenants and landlords for the attention to detail and care we provide, and indeed have one many awards to confirm this. Please feel free to contact me to discuss your dissatisfaction in more detail as I would like the opportunity to investigate further. Steven Herd, Managing Director, MyLondonHome ...
Jun 12,2007
Jun 12,2007
3
people found
this helpful
this helpful
One of the worst estate agents I have been unfortunate enough to experience. Highly unprofessional, rude, condescending and disrespectful. Completely clueless about their role in upholding the contract from the landlord's side, many services were not provided, regardless of countless phone calls.
Dirty sink water ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 04, 2012
View all comments
(1)
It is a shame that this review is still on here. Things have long since changed at this estate agency, as you will see from the many superb reviews. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Best Estate Agent in SW1E 
Best Estate Agent in SW11 
