Ascend Properties
4.7/5, 1801 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction



Property Features

Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1535 101 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“My new home...”

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Jan 11,2022
Minithumbup
Adam
By: 'Suelen Mello'
Jan 11,2022
0 people found
this helpful
Adam is being very helpful and always responds quickly, I'm looking forward to moving into my new home, I'm currently in the referral process, I'll update next steps here. So far everything has been great. I'm hoping everything works out....
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“Friendly & Straightforward Service...”

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Jan 07,2022
Minithumbup
Jack
By: 'Tom'
Jan 07,2022
0 people found
this helpful
Jack was very helpful and friendly when I first spoke to him over the phone. He quickly actioned my emails and progressed my tenancy application providing support as needed along the way and the key pick up process was very straight forward....
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“Efficient, responsive and overall invaluable...”

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Jan 04,2022
Minithumbup
Jack
By: 'Helen'
Jan 04,2022
0 people found
this helpful
Efficient, responsive and overall invaluable service and help from Ascend and especially from Jack McDonough, by far the best company I’ve come across, delivering professional and knowledgeable agents who are hardworking going above and beyond to help a client in need!...
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“great agency, great agents. Helped me in a ve......”

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Dec 17,2021
Minithumbup
Jack
Amanda Field
By: 'Mattia'
Dec 17,2021
0 people found
this helpful
great agency, great agents. Helped me in a very difficult situation. Specially Jack! The team is top and the assistance was very helpful...
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“Rebecca Evans - 58 Garden St....”

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Nov 29,2021
Minithumbup
Rebecca
By: 'Roberto'
Nov 29,2021
0 people found
this helpful
Rebecca has been great from so far. She's sent me reminders and made sure everything was in place for our viewing at 58 Garden St. Where others failed to keep in touch, she's made sure all my questions had been answered. It's been a pleasure having ...
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“Working with Jack has made the process of mov......”

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Nov 26,2021
Minithumbup
Jack
By: 'Tala'
Nov 26,2021
0 people found
this helpful
Working with Jack has made the process of moving in and settling into Manchester an easier process. As an international student, settling into my apartment was a key aspect of my move to Manchester, and with Jack I was able to to find an apartment ...
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“Jack was very helpful, but there seemed to be......”

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Nov 22,2021
Minithumbup
Jack
By: 'Sam'
Nov 22,2021
0 people found
this helpful
Jack was very helpful, but there seemed to be some issues further up the line, too a long time for things to be sent through and some things felt last minute....
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“Ascend pretty average, Jack McD was fab!...”

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Nov 22,2021
Minithumbup
Jack
By: 'Rosie'
Nov 22,2021
0 people found
this helpful
Ascend itself was pretty last minute and chaotic. For example, we had a mad rush to sign documents on the day of moving in, because Amanda never responded to any emails. We also never had any confirmation emails that they had received our rent. This ...
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“Very disappointing experience...”

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Nov 15,2021
Minithumbdown
By: 'Raluca'
Nov 15,2021
113 people found
this helpful
The experience with Ascend had been great for a while (what I mean by that is that I saw the property, I provided all the info required and I signed the contract, the payments had been done monthly thus, as far as I always paid ...
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“Had a tough situation and little time and Asc......”

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Nov 15,2021
Minithumbup
Jack
Amanda Field
By: 'Robbie'
Nov 15,2021
0 people found
this helpful
Had a tough situation and little time and Ascend has helped me and my cotenants to find a solution. They went above and beyond to make sure our enquiry was dealt the fastest as possible and found the perfect housing solution for us!...
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“Adam Fairhurst was particularly helpful and c......”

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Nov 11,2021
Minithumbup
Adam
By: 'Gabriel'
Nov 11,2021
0 people found
this helpful
Adam Fairhurst was particularly helpful and charming. Securing our flat was a quick a painless process, which in my experience with estate agents - is bloody rare....
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“Renting a property...”

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Nov 10,2021
Minithumbup
Adam
By: 'Shreyas'
Nov 10,2021
0 people found
this helpful
It was very helpful conversing with Adam. He provided all the necessary details and clarifications whenever approached. Very kind and patient...
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“I think Adam is very very nice! He always res......”

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Nov 10,2021
Minithumbup
Adam
By: 'Harriet Li'
Nov 10,2021
0 people found
this helpful
I think Adam is very very nice! He always responses my questions quickly, especially I am in China now, so this quick response is helpful for me to get important information....
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“Adam Fairhurst was very helpful and helped me......”

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Nov 09,2021
Minithumbup
Adam
By: 'Khaled'
Nov 09,2021
0 people found
this helpful
Adam Fairhurst was very helpful and helped me secure the property I wanted. He was always there when I try to reach out to him. Many thanks Ascend properties especially Adam....
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“Rude, Inadequate and Rude Responses…if you get one!...”

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Oct 13,2021
Minithumbdown
Fiona Trigg
Tom Billington
By: 'Steph'
Oct 13,2021
154 people found
this helpful
Lack of communication with landlords, having spent 5 months trying to contact out property manager I escalated our issue to be told that the account manger would reply within 24 hours…2 months later I am still no closer to an answer. This company have no understanding of ...
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“Great service from the lettings team. I am lo......”

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Oct 09,2021
Minithumbup
By: 'Emmanuel Okojie'
Oct 09,2021
0 people found
this helpful
Great service from the lettings team. I am looking forward to enjoying more of this service. I definitely would recommend....
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“The company and staff were very helpful and p......”

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Oct 06,2021
Minithumbup
By: 'Matthew'
Oct 06,2021
0 people found
this helpful
The company and staff were very helpful and professional which made finding our new apartment very quick and efficient, would recommend....
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“Apalling. Lying about state of property and ignoring requests to repairs pre-existing faults they didnt even bother to check...”

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Oct 05,2021
Minithumbdown
By: 'Barrie'
Oct 05,2021
121 people found
this helpful
UNABLE TO UNPACK MY BELONGINGS AND CONSTANTLY IN FEAR OF BEING BROKEN INTO DUE TO THEIR NEGLIGENCE IN SIGNING OFF A DEFECTIVE PROPERTY AS ACCEPTABLE. Moved into an apartment in Accrington two weeks ago, based on an online viewing and referencing process. Very communicative before ...
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Attachments

Review file
Was this helpful? Yes
By: Barrie
Nov 03, 2021
View all comments (3)
3nd November: window finally repaired, but Ascend are now deliberately witholding authorisation to locksmiths to repair balcony door. To add insult to injury scaffolding has now been put outside my window, for roof repairs, allowing anybody access to balcony, and ease of entry through broken door. Willful negligence on Ascends part, knowingly putting my safety and security in increased danger. They also do not now respond to any emails or contact. Utter disgrace ...

“Had a very pleasant experience with Adam duri......”

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Sep 28,2021
Minithumbup
By: 'Georgia'
Sep 28,2021
0 people found
this helpful
Had a very pleasant experience with Adam during my application process. Extremely helpful, made the process very quick and easy...
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“Absolutely awful company. Don't care about yo......”

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Sep 27,2021
Minithumbdown
By: 'Hannah'
Sep 27,2021
54 people found
this helpful
Absolutely awful company. Don't care about you at all. Ignore you when there is major works needed done in the property (like a toilet not working) and then proceed to tell you to get in touch with compensation (who also never answer). Honestly just the ...
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“Excellent experience , professionally execute......”

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Sep 22,2021
Minithumbup
Mark Lewin
Robert
By: 'Osato'
Sep 22,2021
0 people found
this helpful
Excellent experience , professionally executed , so happy with the way the sale of my house was handled , so happy with the service provided....
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“Excellent from start to finish....”

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Sep 20,2021
Minithumbup
Rebecca
By: 'Steve A'
Sep 20,2021
0 people found
this helpful
Excellent from start to finish. Extremely responsive from my initial request, the viewing and through to agreeing the let. Rebecca was great and very thorough throughout the whole process Highly recommend!...
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“EDIT: 5 start down to 2. During my initial visit there where ......”

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Sep 16,2021
Minithumbup
Adam
By: 'Luke'
Sep 16,2021
41 people found
this helpful
EDIT: 5 start down to 2. During my initial visit there where some clear signs of neglect from the previous tenant, and I was assured that these would be fixed before moving in. Over a week after my initial move in date I am still not living ...
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“I was told before how difficult can be some f......”

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Sep 14,2021
Minithumbup
Ektha Mehta
By: 'Stelios'
Sep 14,2021
0 people found
this helpful
I was told before how difficult can be some flat hunting in Manchester! From the time I contacted Ascend and Ektha Mehta everything worked super smoothly! Quick and clear responses & communication, simply process and I had secured the flat that I was interested in! Many ...
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“Ektha has been really helpful to secure a fla......”

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Sep 14,2021
Minithumbup
Ektha Mehta
By: 'Lewis'
Sep 14,2021
0 people found
this helpful
Ektha has been really helpful to secure a flat, in a time where stock was moving really quickly and we were battling with other renters. Within days I was round to check the property and she highlighted some things to go back to the landlord ...
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“The lettings negotiator was very helpful. He ......”

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Sep 10,2021
Minithumbup
Adam
By: 'Begum'
Sep 10,2021
0 people found
this helpful
The lettings negotiator was very helpful. He always replied very fast to the emails. Generally, the quality of service was good....
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“Easily the worse letting agents in NW England......”

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Aug 31,2021
Minithumbdown
James Hardern
By: 'F.A.'
Aug 31,2021
69 people found
this helpful
Easily the worse letting agents in NW England, if not the entire UK. Firstly, ignore the good reviews by new tenants. As noted in other reviews, Ascend bribe new tenants by offering to put them in a sweepstake in return for a good review here. ...
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“I was unfamiliar with Ascend but all interact......”

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Aug 20,2021
Minithumbup
Rachel
By: 'JAbbott'
Aug 20,2021
0 people found
this helpful
I was unfamiliar with Ascend but all interactions have been great and really helpful. They are willing to help with any enquiries and always friendly on the phone. I would definitely recommend them to anybody looking to rent a property....
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“Many thanks for Tom Billington, he was very h......”

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Aug 18,2021
Minithumbup
Tom Billington
By: 'Elizabeth'
Aug 18,2021
0 people found
this helpful
Many thanks for Tom Billington, he was very helpful and tackled issues on time without any delay. His communication skills and showing me around with excellent. Many thanks to you Tom... Elizabeth...
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“Very good dealt with me very professionally. ......”

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Aug 16,2021
Minithumbup
Lora Barker
By: 'Khoram Shah'
Aug 16,2021
0 people found
this helpful
Very good dealt with me very professionally. Very helpful. Clean property. Hand over was dealt very professionally. Always helpful on the phone also dealing with any problems straight away....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3

Wolverhampton, WV1

Liverpool, L1

Manchester, M30



Get in touch with

Ascend Properties