97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ...
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Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.
Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Latest Reviews
View all Reviews 5328
21st Feb 2024
reviewed by 'Abigail'
2nd Nov 2023
reviewed by 'Martyn N'
20th Sep 2023
reviewed by 'Hartley'
14th Jan 2023
reviewed by 'Mohibur'
21st Oct 2022
reviewed by 'Andy Sab'
21st Oct 2022
reviewed by 'Miss P'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 95% | £22,500 | £2,500,000 |
| Lettings | 90% | 87% | £345 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1003 | 47 | 2883 | 100 | 382 | 4 | 654 | 2 | 229 | 24 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Oct 12,2011
Oct 12,2011
23
people found
this helpful
this helpful
After two months of Choices completely ignoring my requests (& then complaints) I've been forced to seek damages through the civil courts.
I have never been subjected to such overwhelming incompetency nor dishonesty.
There are plenty of other letting agencies & properties on the market - do ...
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Oct 12,2011
Oct 12,2011
21
people found
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Don't rent from this totally unprofessional outfit, ever. I moved into a Choices-managed property 11 weeks ago and wish I knew then what I know now.
On the day we collected the keys we signed the contract at Choices offices before going to the property, which ...
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What agent could do to change your mind?
Been truthful about the existence of the pre-pay utility meters, dealt with our complains in a professional and timely manner, not ignored our e-mails and phone calls and completed the repairs and maintenance issues. Eleven weeks and counting and there's still no resolution.Attached Filesnbsp;
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Feb 22, 2012
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Hi I am having the same problem they have taken 2x too much rent off me which has left me with nothing to live on for a months I have incurred £340 in bank charges where I havent been able to pay for any of my bills. I have been dealing with the Redhill branch and get a different person each time and the way they speak to you is like you are a piece of dirt!! ...
Jul 20,2011
Jul 20,2011
13
people found
this helpful
this helpful
Avoid!!!! they are useless money grabbers! Moved out in march, still don't have our deposit back! They even took a extra months rent from our account & only gave back half of it! I'm looking into taking them to court to get my money back
USELESS!!...
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Jul 05,2011
Jul 05,2011
16
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Choices Redhill
This is my first time writing any sort of review but my experience with Choices Redhill needs to be shared to prevent anyone else from using this shower.
I recently contacted Choices with a view to renting a property,first viewing was fine ...
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Feb 22, 2012
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[[EDIT ORIGINAL START]]
I am having the same problem with choices. Redhill branch are so rude. I am in £2000 in debt as they took 2x rent off me for my January rent for no reason when I phoned up I spoke to Sam Hall she said it was a computer error and my money would be returned back to me within 3 working days as I couldnt pay any bills or put food on the table for my 5 year old son or 7 month old baby. 1 month on and I am still waiting. I have had my gas and electric cut off as I have no mo ...
May 03,2011
May 03,2011
17
people found
this helpful
this helpful
I moved out of a property in early Feb and still haven't had my deposit back. They deal with my phone calls by fobbing me off each time and never calling me back. I'm looking at taking them to court over it because right now, ...
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Apr 05,2011
Apr 05,2011
19
people found
this helpful
this helpful
Extremely disappointed in their service. The worst I've ever experienced so far. Will never deal with them again.
When I first viewed the property the kitchen and the bathroom were dirty. I asked them if it was going to be clean, they said it would ...
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Sep 12,2010
Sep 12,2010
16
people found
this helpful
this helpful
Useless! Had a 1st of may deadline to move, had to spend hours phoning them to get them to sort the paper work. After we moved in we were expected to sort every problem out ourselves, only time anything was done was when we contacted ...
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Jul 29,2010
Jul 29,2010
13
people found
this helpful
this helpful
If I could have rated them any worse than terrible (1 star), I would have.
We went to them in June explicitly stating that we needed a flat by mid July, to meet the end of our previous tenancy. We put a holding deposit on a ...
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Jul 14,2010
Jul 14,2010
22
people found
this helpful
this helpful
I feel Choices have done us proud!
They have always been very helpful and have always found us a tenant very quickly. They do take some time in answering quires, but I have to be fair and say they have got back to me with ...
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Jul 01,2010
Jul 01,2010
12
people found
this helpful
this helpful
Disgusting company to deal with, if they could let a dog house, they would, fleas "n" all. I will never let anyone deal with them....
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Apr 23,2010
Apr 23,2010
10
people found
this helpful
this helpful
Surprised to see some of the comments here as I have a number of properties let through their Croydon office and they have generally found them to be efficient. I don't think any agent I've dealt with has been perfect when it comes to things ...
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Apr 14,2010
Apr 14,2010
16
people found
this helpful
this helpful
When you are using an estate agent, professionalism comes to mind. You know, they deal with many clients and they are trained to a high standard, we hope! It's their job, and they should know it inside out.
And if your like me, the normal ...
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Feb 04,2010
Feb 04,2010
5
people found
this helpful
this helpful
I am a multi landlord and have soley used Choices to let my properties for the last 5 years. Choices always find me tenants very quickly and i have to say I am very impressed with they overall service....
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Nov 10, 2010
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I am a multi landlord ... 5 stars! what for every single letting you done? You must have God on your side! Thats the fishy part mate!!! ...
Jan 18,2010
Jan 18,2010
8
people found
this helpful
this helpful
They missed multiple appointments, as a new client, without any notification. Try to charge for unnecessary services during the tenancy. Do not look after my, or my landlords', legal interests very well. At the end of the tenancy; tried to view the property, immediately, without ...
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Dec 19,2009
Dec 19,2009
9
people found
this helpful
this helpful
Choices are appalling.
We recently moved out of a property after 15 months of renting it. Before moving in we were told that the missing doors to the fitted wardrobe would be fitted soon after, as they were on order. No problem we thought, but it ...
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Mar 15,2009
Mar 15,2009
8
people found
this helpful
this helpful
Very friendly when we first viewed the flat, but horribly mismanaged our referrals/references. The people in their office seemed completely unaware their own contract obligations and were only concerned with cash. We will never let from Choices and/or suggest them to anyone. Avoid ...
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Feb 04,2009
Feb 04,2009
6
people found
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Firstly - on the plus side choices did fill my property very quickly and got a very good rate. As a land lord this is very important however the rest of their service is pretty poor.
Our tenants have complained to us that they have ...
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Oct 04,2008
Oct 04,2008
10
people found
this helpful
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We recently used choices and they were awful!
The staff are all school kids with no manners and we found them very rude and unhelpful. They didn't even call us to tell us the landlord had taken the property we was supposed to be moving ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham
