Felicity J Lord
2.5/5, 318 reviews
40% recommended
76% sales valuation accuracy
80% sales fee satisfaction
Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements. show more Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.

Contact Us

Latest Reviews

 View all Reviews 318
26th Oct 2024
reviewed by 'Varts'
“The agents are highly unprofessional. They reply back in one month’s time and then do not even resolve the ......”
23rd Sep 2024
reviewed by 'Laura Nathan'
“I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It ......”
23rd Feb 2024
reviewed by 'Paul'
“Property Management Service below standard contract level.I have been a loyal provider of a property for the letting business ......”
30th Jan 2024
reviewed by 'Emmanuel'
“AVOID AT ALL COSTSOne agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this ......”
24th Jan 2024
reviewed by 'Michael'
“The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what ......”
15th Jan 2024
reviewed by 'Aurora'
“If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £34,000 £1,335,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 36 30 90 32 6 14 6 7 53
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Felicity J Lord Branches (view all 26)
Bermondsey, SE1
Blackheath, SE3
Bow, E3
Canada Water, SE16
Chiswick, W4
Clerkenwell, EC1V
Greenwich, SE10
Greenwich Lettings, SE10

“The agents are highly unprofessional....”

Share on :
Oct 26,2024
Minithumbdown
By: 'Varts'
Oct 26,2024
0 people found
this helpful
The agents are highly unprofessional. They reply back in one month’s time and then do not even resolve the query. They have not updated the system in last two months. They haven’t helped us to get the spare set of keys from the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently tried to purchase a property throu......”

Share on :
Sep 23,2024
Minithumbdown
By: 'Laura Nathan'
Sep 23,2024
0 people found
this helpful
I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It took someone two weeks to respond to my offer, and I had to call them multiple times. Their office phone does not get answered—I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Property Management Service below standard co......”

Share on :
Feb 23,2024
Minithumbdown
claim your profile
Natalie
By: 'Paul'
Feb 23,2024
0 people found
this helpful
Property Management Service below standard contract level. I have been a loyal provider of a property for the letting business of f.j.l. since 2014 so I know how the PM service has deteriorated over a long period. The communication is either automated so of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AVOID AT ALL COSTSOne agent in particular, ......”

Share on :
Jan 30,2024
Minithumbdown
By: 'Emmanuel'
Jan 30,2024
0 people found
this helpful
AVOID AT ALL COSTS One agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this branch and business as a whole. The agency knowingly misrepresented a property by including a storage space in the property description and floor plan ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Awful agents who will lie to you constantly....”

Share on :
Jan 24,2024
Minithumbdown
By: 'Michael'
Jan 24,2024
0 people found
this helpful
The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what you want to here just to make the sale, and base most of their actions on assumptions. They also falsely sold a property to us ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Unprofessional, unresponsive and incompetent...”

Share on :
Jan 15,2024
Minithumbdown
By: 'Aurora'
Jan 15,2024
0 people found
this helpful
If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read this beforehand. I have been renting in London for almost 20 years with and I have NEVER been subjected to the level of incompetence and unprofessionalism ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Three-month fight for £500 deposit...”

Share on :
Nov 22,2023
Minithumbdown
By: 'Abbie Harper'
Nov 22,2023
0 people found
this helpful
Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Recommended! Really lucky to have rented my f......”

Share on :
Oct 27,2023
Minithumbup
claim your profile
vivien
By: 'AC'
Oct 27,2023
0 people found
this helpful
Recommended! Really lucky to have rented my flat through Vivien: she is professional, kind and always available. 5 stars...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Lily Porter Just to say that as a tenant in......”

Share on :
Sep 04,2023
Minithumbup
claim your profile
Lily
By: 'John B'
Sep 04,2023
0 people found
this helpful
Lily Porter Just to say that as a tenant in a property managed by Lily Porter at Felicity J Lord Greenwich I have experienced very high quality tenancy management from Lily and the team. Lily is an excellent property manager, a pleasure to work with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Working with Felicity J Lord has been very disappointing as ......”

Share on :
Aug 09,2023
Minithumbdown
By: 'Michele'
Aug 09,2023
0 people found
this helpful
Working with Felicity J Lord has been very disappointing as property management provider. Each time my tenants had an issue they had to call the property managers multiple times given Felicity's lack of response. Eventually I always had to fix the issue myself with the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very happy with the ongoing service and advic......”

Share on :
Jul 31,2023
Minithumbup
claim your profile
Cyrus
By: 'Stefan'
Jul 31,2023
0 people found
this helpful
Very happy with the ongoing service and advice by Cyrus in Wapping. Very helpful and professional throughout the process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rented our house out through FJL for years......”

Share on :
Apr 12,2023
Minithumbup
claim your profile
Charlie
By: 'Zanna'
Apr 12,2023
0 people found
this helpful
We rented our house out through FJL for years and found them helpful, proactive and swift to sort our problems but selling through them was amazing. They worked so hard and the Branch Manager, Charlie, bent over backwards to get our sale “ over the line”. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“really appreciated the communication from. fa......”

Share on :
Mar 16,2023
Minithumbup
claim your profile
vivien
By: 'ife jarrett'
Mar 16,2023
0 people found
this helpful
really appreciated the communication from. faisal and vivian in the hackney and stoke newington offices respectively. Great agents with a real interest in their applicants...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Actively encouraging gazumping!...”

Share on :
Mar 15,2023
Minithumbdown
claim your profile
Alberto
By: 'Catherine'
Mar 15,2023
0 people found
this helpful
I was booked to see a property with these cowboys later this week but walked past it & noticed it was sold. Having enquired on the status I was told it was under offer … not what the agent Alberto told me & given it is under offer ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Experience with Felicity j Lord...”

Share on :
Feb 20,2023
Minithumbup
claim your profile
Charlie
By: 'Mike'
Feb 20,2023
0 people found
this helpful
So far I've had a seamless and enjoyable experience selling my property with Felicity J Lord, I had a great connection with the branch manager Charlie Saville and his team, got viewings quickly and a couple of offers within a couple of weeks, now in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolute scum of a company. The sales team ar......”

Share on :
Feb 16,2023
Minithumbdown
By: 'Joe'
Feb 16,2023
1 people found
this helpful
Absolute scum of a company. The sales team are always available but if you have any issues, their incompetent property "management" team are beyond a joke. Pathetic excuses every time, no feedback, IQ's of a donut, never use them if you actually want a semblance ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent team for Landlords...”

Share on :
Feb 15,2023
Minithumbup
claim your profile
Charlotte
By: 'Ismail'
Feb 15,2023
0 people found
this helpful
Charlotte has consistently delivered quality tenants at good market rates as our letting agent and prime relationship manager over many years. She solves any problems that may arise very quickly, and seamlessly. I would highly recommend working with Charlotte and her team....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Felicity J Lord has been our agent for almost......”

Share on :
Feb 07,2023
Minithumbup
claim your profile
Ellie-Mai
By: 'Apurba'
Feb 07,2023
0 people found
this helpful
Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We had a few issues with our bedding, plumbing, etc., which were resolved accordingly. Ellie-Mai is our point of contact and she is very supportive and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Once again Ellie Mai Hannan has been extremel......”

Share on :
Jan 11,2023
Minithumbup
claim your profile
Ellie-Mai
By: 'Francesco Pezzella'
Jan 11,2023
0 people found
this helpful
Once again Ellie Mai Hannan has been extremely efficient and helpful!! Thank you very much for sorting out everything very quickly!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“very sad branch...”

Share on :
Dec 14,2022
Minithumbdown
claim your profile
David
By: 'Maria'
Dec 14,2022
1 people found
this helpful
Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, after this you can expect them to get anything done. They treat their tenants in the very disrespectful way, keep ignoring their queries for months. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This message goes out to all landlords deali......”

Share on :
Dec 06,2022
Minithumbdown
claim your profile
LISA
By: 'Amelia'
Dec 06,2022
0 people found
this helpful
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm also a landlord this is my experience with them . They found me a tenant last year , that's all I wanted them to do , i manage ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As always excellent service! This time from E......”

Share on :
Nov 17,2022
Minithumbup
claim your profile
Ellie-Mai
By: 'Francesco Pezzella'
Nov 17,2022
0 people found
this helpful
As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem Thanks!! Francesco...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Hopes of 6 families crushed by incompetence....”

Share on :
Jul 25,2022
Minithumbdown
claim your profile
Shannon
By: 'Hadrian'
Jul 25,2022
1 people found
this helpful
Appalling incompetence by Shannon Steadman and Travis Knight at the Stoke newington office. Their client was the bottom rung in a house sale chain involving our property. An offer was in place for 6 months on the property they were selling. The week exchange was meant ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have mainly been corresponding with Faisal ......”

Share on :
May 26,2022
Minithumbup
claim your profile
Faisal
By: 'Jacqueline'
May 26,2022
0 people found
this helpful
I have mainly been corresponding with Faisal Hussain. Faisal is very professional, approachable. I have never had to chase him up for anything....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“LIARS!...”

Share on :
Apr 26,2022
Minithumbdown
By: 'Jessica'
Apr 26,2022
2 people found
this helpful
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Calls go to a concierge (who are delightful) ......”

Share on :
Oct 12,2021
Minithumbdown
claim your profile
Amanda
By: 'Twinkleboat'
Oct 12,2021
1 people found
this helpful
Calls go to a concierge (who are delightful) - but no-one calls you back. 2 months and waiting for response from manager! Terrible service...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid Felicity. Unresponsive and unprofessional....”

Share on :
Sep 17,2021
Minithumbdown
By: 'Keith'
Sep 17,2021
1 people found
this helpful
Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Felicity J Lord Bow (Lettings)
Sep 22, 2021
View all comments (1)
We are sorry that there have been issues relating to the release of the deposit. We are only able to release a deposit following authorisation from both the landlord and the tenant. Unfortunately, there was a delay in the landlord confirming and you should have been informed of this. We would like to apologise that your end experience was not as it should have been. If you would like to discuss this further, please feel free to email [email protected] ...

“Landlords, avoid at all costs...”

Share on :
Sep 05,2021
Minithumbdown
By: 'DisgruntledSE10'
Sep 05,2021
0 people found
this helpful
Well where do I begin...FJL might not tell you that they take all fees upfront. So you might find yourself out of pocket for the first few months of tenancy. But the problems don't stop there. I suspect having earned their commission the interest ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Incompetent lettings manager...”

Share on :
Aug 27,2021
Minithumbdown
claim your profile
Lisa
By: 'Sarah'
Aug 27,2021
0 people found
this helpful
Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid this agency please...”

Share on :
Jul 14,2021
Minithumbdown
By: 'Benedetta'
Jul 14,2021
0 people found
this helpful
Worst agency in the world probably. Very rude. Continuously lying. Not solving issues. All the property that we rented with them were given in terrible condition. Not fit for living and despite that they don’t want to refund us. If you care about your ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Awards won by Felicity J Lord

Regional Awards won by Felicity J Lord

Individual Branch Awards


.

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn