View all comments (1) Dear Reviewer I have just been made aware of this website (which, incidentally, I think is an excellent tool as long as it's not abused by our competition etc.) and was extremely concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right. It may be that in your case there is nothing that can ...

View all comments (2) Dear Reviewer I have just been made aware of this website and was saddened to read your comments. Obviously our client's security is of paramount importance to us and this needs to be balanced with providing potential buyers with a stress free process. We very often record the details of viewers without placing them on a mailing list etc. so I was surprised to read that you had this experience and would like to discuss this with you to see if there is anything I can do to help. I can be cont ...

View all comments (2) I completely agree with you! Jones Robinson are all about selling houses, you will look at all the positive comments, they are all from house buyers or sellers. Jones Robinson, despite numerous complains about rude staff, lies, bad service and screwing over the owners, nothing has been done to fix this aweful customer service. I would never recommend Jones Robinson, ever. No one I have met has ever said anything positive about them, letting agents have a bad reputation and Jones Robinson ...

View all comments (1) Dear Reviewer Ii have just read your review and was concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right. It may be that in your case there is nothing that can be done now especially as time has elapsed however I would still very much like to discuss this with you directly to see if t ...

View all comments (1) Dear Reviewer I have just read your review and was very concerned by your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right. It may be that in your case there is nothing that can be done now especially as time has elapsed however I would still very much like to discuss this with you directly to see if the ...

View all comments (1) Dear Reviewer I have just been made aware of your feedback and was extremely concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right. It may be that in your case there is nothing that can be done now especially as time has elapsed however I would still very much like to discuss this with ...

View all comments (1) Dear Reviewer I have just been made aware of this website and was extremely concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right. It may be that in your case there is nothing that can be done now especially as time has elapsed however I would still very much like to discuss this with y ...

View all comments (1) Dear Reviewer I have just been made aware of this website and was extremely concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right. It may be that in your case there is nothing that can be done now especially as time has elapsed however I would still very much like to discuss this with y ...