96% sales valuation accuracy
95% sales fee satisfaction
87% lettings valuation accuracy
85% lettings fee satisfaction
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Latest Reviews
View all Reviews 6616
16th Feb 2024
reviewed by 'Maddie'
10th Nov 2023
reviewed by 'Tiegan Doyle'
28th Jul 2023
reviewed by 'Alex P.'
30th Jun 2023
reviewed by 'Introduction to All.Space with Gemma Duncan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £43,000 | £8,000,000 |
| Lettings | 87% | 85% | £254 | £5,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1274 | 86 | 3428 | 220 | 560 | 11 | 615 | 6 | 366 | 50 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Mar 20,2009
Mar 20,2009
6
people found
this helpful
this helpful
This may not be particularly helpful, but I don't actually have enough time to list in great detail exactly how badly Ludlow Thompson messed up our moving in process, nor how many confusing discussions and arguments have occurred between us, them and our landlords; suffice ...
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Apr 14, 2009
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(7)
Dear C
The fact that you say you have written several times and have not received a reply is unusual because all complaints are logged and answered. Please get in touch through the correct channel [email protected]
We take the time to engage with customers in a constructive manner on review websites, and will of course resolve complaints that are genuine and declared in full detail.
Sadly where people choose to leave comment but then not to get in touch - despite ever ...
Mar 07,2009
Mar 07,2009
2
people found
this helpful
this helpful
These agents are only interested in their agenda not yours. I arranged to view flats with them which they advertised, only to turn up and be told that those flats did not exist. Appalling timewasters, don't bother calling them....
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Mar 11, 2009
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(1)
Dear Betweeb
We are keen to hear from you to discuss your experience. As you will see at our website where we publish daily customer feedback, it is not the norm for our customers to receive poor service, and so we take any such issues seriously. Please email us at [email protected] with your full contact details and reference this review at allagents so that we can get back to you.
ludlowthompson is a professional estate agent belonging to OEA and ARLA, abiding by servic ...
Mar 07,2009
Mar 07,2009
1
people found
this helpful
this helpful
We will never ever use this company again, what a shocker!! I would highly recommend to others out there looking for property not to use them as well, there are enough people desperate for work, Ludlow Thompson is clearly not.
They were terrible from the ...
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Mar 11, 2009
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(1)
Dear Jen
We are very concerned to read your review and wish to invite you to get in touch with us at [email protected]
Kindly give us your full contact details and refer to your review at allagents website and we will look at all the issues involved.
ludlowthompson takes customer service highly and where we have made an error we will seek to address it.
Thank you for your time and patience. We are looking forward to hearing from you.
...
Mar 01,2009
Mar 01,2009
3
people found
this helpful
this helpful
My experience with Ludlowthompson Agent has been very horrible. This is perhaps the worst Agent out there that I would highly discourage any intending landlord/landlady to use. They take laws into their hands once you sign an agreement. Communication is at zero level while ...
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Mar 04, 2009
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Surprise! surprise!! Just received a letter this afternoon dated 2nd March 2009 (for the first time!) from Ludlow Thompson alleging that my tenant did not pay her rent and as such the rent is in arrears. According to the letter, it states ' please note that you will not receive a statement of account until payment is received from the Tenant'. For your information, the rent was due on 15th February.
However, I have receipt evidence that my tenant paid Ludlow Thompson through their Natwest Acco ...
Feb 19,2009
Feb 19,2009
3
people found
this helpful
this helpful
I agree completely with the review. My experience of Ludlow Thomspon has been a nightmare and is still ongoing.
We moved into a rented property in December and are still to have any verbal contact with our appointed client manager. We have a number of ...
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Mar 11, 2009
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(1)
Dear Wilsonn
We are sorry that you have been passed from pillar to post - we sincerely regret this. It is possible that we did not receive your email and we ask that you kindly resend your complaint to [email protected]
If you let us have your full contact details we can identify your customer records and get back to you on the issues you raise.
We make customer feedback our business, publishing it daily at our website. We are open and accessible to customers and where ...
Feb 04,2009
Feb 04,2009
2
people found
this helpful
this helpful
I rented the property out fully managed by Ludlow Thompson. With difficult/demanding tennants LT would always pass onto me as they did not have the skills to rectify. When my tennants moved out in October I moved back into my property and asked for ...
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Feb 09, 2009
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(1)
This complaint has been resolved and ludlowthompson will be arranging an interest payment on the ...
Jan 29,2009
Jan 29,2009
1
people found
this helpful
this helpful
I have felt bullied repeatedly by Ludlow Thompson. I have four properties and this is the first time I have ever listed with Ludlow Thompson, and the last. I know times are tough but I would rather leave my property empty than deal with them ...
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Mar 12, 2009
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(3)
Dear Chris
We read your comment with great concern and would like to reassure you that customer disatisfaction is taken very seriously by ludlowthompson.
Indeed, what you describe is so far from the norm that we do urge you to get in touch us through the proper channel for complaints which is listed at our website - [email protected]
I do hope you will give us the opportunity to address this matter. We would never knowingly leave a customer ignored or disatisifed: lud ...
Jan 28,2009
Jan 28,2009
0
people found
this helpful
this helpful
I have just found my flat through Ludlows after my last landlord was reposssessed at short notice
They worked so very hard to find me a property and on at least two occassions were showing me property after 8.30pm at night.
I used them becuase ...
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Jan 22,2009
Jan 22,2009
2
people found
this helpful
this helpful
Failure to deliver what was promised before we signed the agreement: - Furniture, property management, break clause and a habitable house to rent.
Lied about the break clause to get us to sign the tenancy agreement: - Told us before we signed the contract that ...
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Sep 09, 2009
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(2)
Despite your claims that this is not your issue, I too have had many problems with the Oval Kennington office, and would agree with the comments about Chris Valentine.
In fact, he and others at the Oval office have never responded to my calls or emails, and always seems to be 'out of the office' 'on holiday' or 'in a meeting'.
The level of incompetency from Ludlow Thompson is shocking. Any my property is managed by them.
I will echo the sentiments of others on this message board. ...
Jan 20,2009
Jan 20,2009
3
people found
this helpful
this helpful
Reading the reviews already posted, so many comments ring true with my experience.
Initially, I was impressed with the speed at which tenants were found for my flat. But soon began to have reservations.
As mentioned in another review on this site I too was ...
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Jan 26, 2009
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(1)
I am concerned to read about your grievance. If you tell me who your property 'client manager' is and your name/contact details I will ensure that they get in touch with you.
I wish to reassure you that ludlowthompson does not have a tactic of promising items to tenants - there is a process for agreeing items upfront in a rider agreement. If the latter is not followed I would want to investigate. With reference to the keys, we notify tenants if we need to access the property in accordance wi ...
Jan 14,2009
Jan 14,2009
3
people found
this helpful
this helpful
I was a sitting tenant in a flat that was being let by LudlowThompson. They couldn't care less of the fact that I was living there and had some rights, for example to quiet enjoyment of my property. They walked in while I was sleeping, ...
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Jan 19, 2009
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(1)
I am concerned to read about your grievance. As a Director of ludlowthompson I would welcome the opportunity to speak to you and discuss this matter so that I can look into the matter.
If you are happy for me to contact you, kindly send me the following info:
~ Your telephone number
~ The best time of day to contact you
~ Please mention this website review and the date of your review so I can cross reference
You will find my contact details at the below link -
http://www.ludlowthom ...
Nov 26,2008
Nov 26,2008
2
people found
this helpful
this helpful
They have put so much hard work into letting out my flat successfully that I think it is worthwhile giving them a good feedback.
Both flats in Dulwich were let at good rents and to very nice tenants.
I was particularly impressed with the new ...
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Oct 29,2008
Oct 29,2008
0
people found
this helpful
this helpful
A refreshing estate/letting agent. I have let my flat lots of times with different agents (whoever finds the tenant).
This time I used Ludlow Thompson and found them to be the most professional and up to date re online facilities.
They have let my ...
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Mar 12, 2009
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(4)
We invite you to view the hundreds of comments listed at www.ludlowthompson.com which show that we receive great reviews from many customers who rate our service as 'excellent'.
However we do not rest on our laurels: like any organisation we make mistakes from time to time when dealing with over 16,000 customer relationships. We invite anyone on this page to send us full details of their complaint to [email protected]
Anybody reading this will see that we take the time a ...
Aug 27,2008
Aug 27,2008
4
people found
this helpful
this helpful
Too costly, for doing very little. But have few complaints otherwise....
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Mar 12, 2009
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(1)
Dear rl2008
We are concerned to hear that you feel you did not achieve value for money. Can we ask that you get in touch and tell us more? Please email us to [email protected]
To get the best results for our customers, ludlowthompson invest hundreds of thousands of pounds in
a professional infrastructure
Offices across London
a robust IT system with online services
Professionally trained staff - ludlowthompson is accredited with the Investors In People award
We ...
Jun 28,2008
Jun 28,2008
2
people found
this helpful
this helpful
Never again. I had so many bad experiences with Ludlow Thompson that I don't know from where to start. One of the unacceptable things they did is that they refused to give me my own flat key at the end of the contract, which is ...
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Mar 12, 2009
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(1)
Dear Obstante
Following our response to you on another review website we do hope that you feel we have addressed your complaint.
All customers are invited to send us their comments and complaints to [email protected] ...
May 21,2008
May 21,2008
2
people found
this helpful
this helpful
Ludlow has been managing a property for me since March 2007.
Let me categorise the failures in service so that other landlords have an idea of my ordeal.
(1) Pre-tenancy
The fiasco began with several 'negotiators' from the same office competing with each other - taking deposits ...
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Mar 12, 2009
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(3)
ludlowthompson operates within the professional guidelines of the member bodies of the Association of Residential Letting Agents and the Ombudsman for Estate Agents. The company is in its 15th year of trading, and helps move over 11,000 people across London every year. Customers can see hundreds of reviews from satisfied customers at www.ludlowthompson.com
The aim of a repair service is not for profit but to provide landlords with the ability to meet their obligation to tenants.
We urge ...
Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
Last updated at 1:00 AM 01/01/1970 by
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
