95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ...
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Latest Reviews
View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
11th Apr 2022
reviewed by 'Samantha Rathbone'
6th Apr 2022
reviewed by 'Marina'
1st Mar 2021
reviewed by 'Connor'
10th Feb 2021
reviewed by 'Kirsty'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- Whole of the North East from Teesside to Northumberland
Address
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Apr 03,2014
Apr 03,2014
2
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My name is Mark Cosgrove and I just wanted to share my experience of Chris and Nigel Fitzakerley and the NGU group:
In 2006 I spent a year working 3 jobs to save up £17k to buy and refurbish a house in Edinburgh in order to get ...
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Mar 27,2014
Mar 27,2014
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I have used NGU Homelettings for a number of years now both as a property sourcing company and a property management company. As a management company their service and attention to detail is terrific. Regular contact by phone, email, text etc keeps me up to ...
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Mar 04,2014
Mar 04,2014
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Mike was so professional during our sale, his encouragement and sound advice helped massively to move our sale along rapidly. I've got to mention also his professionalism, checking with us regularly to ensure that the sale was going as we wished, It's unusual that when ...
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Feb 20,2014
Feb 20,2014
2
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This company are a disgrace, they called us several times to request the rent, which had already been paid. When asked if they have checked the account on one occasion I was told no.
The property we rented was filthy and we spent a full ...
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Feb 17,2014
Feb 17,2014
0
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We would strongly recommend NGU as an agent for either tenant finds, management of property or property sales. We have used the company for all three. They are a reliable, efficient company with your best interests at heart. They act quickly in marketing property, giving ...
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Nov 08,2013
Nov 08,2013
2
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I would like to begin this review with a BIG THANK YOU to NGU.
They sold my house within weeks, which is much sooner than I expected it to sell.
They were very professional from the offset, I had other agents out to see my ...
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Nov 02,2013
Nov 02,2013
6
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NGU Home Lettings.
This report is based on experiences as a recipient of their service as a ¢â‚¬Ëœtenant' and a landlord.
Firstly, I must stress that this is not a personal attack on NGU, as I have better things to do with my time, however ...
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Mar 11, 2014
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(1)
I am obviously deeply disappointed to read this ‘anonymous’ review as I feel that myself and my team work very hard to protect the needs of our landlords. It is difficult for me to establish how much of the content of this review I agree or disagree with without knowing the background or which property or landlord it relates to. I feel that as a company we are very honest and if/when we do make a mistake I am confident that we hold our hands up and do everything we can to put things ...
Aug 28,2013
Aug 28,2013
0
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this helpful
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After seeing the property on-line, Sam was excellent in organising the viewings we undertook. This was done with the minimal of fuss and, once we had everything ready to proceed, she and the team were able to advise on the status and other related matters ...
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Nov 01, 2013
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Thank you for such a positive review! We are extremely pleased to hear that Sam brought the sale to completion swiftly and dealt with any problems you had.
Best wishes, nguhomesales.com ...
Aug 07,2013
Aug 07,2013
0
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I found this company on the internet, and was initially a little sceptical in using them, as in the past I have always stuck with a local high street estate agent.
Right from the off Chris put my mind at ease, and told me all ...
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Aug 19, 2013
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Hi Mrs Smith,
I'm sorry about your experience with NGU Homesales. Could you please send further details of the property you tried to sell, your full name, if the property has now been sold and for how much, so I can fully reply to your complaint. Could please send this to: [email protected].
In regard to your specific complaint I can only tell you about the service we provide. We try to provide an honest assessment of a property's value and likely time it will take to sell. We prov ...
Mar 04,2013
Mar 04,2013
2
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Absolutely disgusted with this company. Said they would get me a quick sale and simply wasted my time. I was told it would sell in 4 weeks and then i had to reduce my house price even more - be warned!
HIGH FEES AND CRAP ESTATE ...
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Nov 01, 2013
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Hi Mrs Smith,
I'm sorry about your experience with NGU Homesales. Could you please send further details of the property you tried to sell, your full name, if the property has now been sold and for how much, so I can fully reply to your complaint. Could please send this to: [email protected].
In regard to your specific complaint I can only tell you about the service we provide. We try to provide an honest assessment of a property's value and likely time it will take to sell. We provide ...
Feb 12,2013
Feb 12,2013
1
people found
this helpful
this helpful
Horrid company trying to sue us for money we don't own! Sending threats to my grandmother who is 87 run far away from them! Disgusting company never fix anything left with out toilet for 6 weeks had rotten water in bathroom!
Stay away...
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What agent could do to change your mind?
Nothing vile companyAttached Filesnbsp;
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Aug 29, 2013
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Dear Tennesseexo,
I'm sorry about your experience with NGU Homelettings, could you please provide your name and the property address so that I can follow up your issue. Could you send an email to: [email protected].
Without more specific information I can only respond in relation to our processes and systems. We only send rent / debt recovery letters to former tenants who have either rental arrears and / or have damaged a property while they have been a tenant. We have a responsi ...
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Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).
Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.
We do offer discounts if a tenant moves out early (Call for more info).
We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £140 to half a month’s rent (Inc VAT)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Best Letting Agent in Gateshead 
