Northfields
4.5/5, 467 reviews
93% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction

Property Features

Northfields Estate Agents is situated in West London, and was first established in 1986. Since then it has grown into an award-winning four branch independent estate agency with our four branches spread across West London, located in Northfields, Ealing Broadway, Pitshanger Lane and Shepherd`s Bush.Why Northfields Estate Agents?We ... show more Northfields Estate Agents is situated in West London, and was first established in 1986. Since then it has grown into an award-winning four branch independent estate agency with our four branches spread across West London, located in Northfields, Ealing Broadway, Pitshanger Lane and Shepherd`s Bush.

Why Northfields Estate Agents?
We take pride in training and development of our staff to provide the best property buying, selling or renting experience. Lettings and sales professionals at Northfields are experts in local knowledge and the real estate industry. We aim to guide you through the whole process of letting, selling, buying or renting a house or flat in West London. We are an award winning Estate agency with 36 national awards under our belt.


Why should you move to West London?
West London is best known for sophisticated and attractive architecture, green spaces and residential areas. West London has great public transport connections to central London which makes West London a very attractive location to young families and young professionals alike.
Northfields - Award-Winning Estate Agents

Latest Reviews

 View all Reviews 467
5th Dec 2022
reviewed by 'Ankur'
“We had a great experience with Northfields for our rental search. They were very receptive to our requirements and prompt ......”
9th Oct 2022
reviewed by 'F'
“Matthew has helped us find a new flat at the right price and the right time - he’s really ......”
29th Sep 2022
reviewed by 'Vincenzo Bufanio'
“Waleed Ibrahim is been really helpful and fast to contact me and organize a viewing for the property, i really ......”
26th Sep 2022
reviewed by 'Liz'
“I used Northfields a second time and found them once again to be outstanding on all levels. Caroline found me ......”
18th Jul 2022
reviewed by 'Vijay'
“Caroline and the team provided a wonderful service from start to finish, keeping me informed throughout the entire period and ......”
7th Jul 2022
reviewed by 'Acton move'
“Caroline Watkins of Askew Road Northfields got our sale and purchase over the line against what seemed like all the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £221,000 £1,485,000
Lettings 100% 83% £890 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
104 6 143 21 87 2 80 1 18 5
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS TDS SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   204 to Rent   106
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Northfields Branches (view all 5)
Ealing Broadway, W5
New Homes, W5
Northfield Avenue, W13
Pitshanger Lane, W5
Shepherds Bush, W12

“Joseph got back to me in record time when I ......”

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Sep 27,2013
Minithumbup
By: 'afrank'
Sep 27,2013
0 people found
this helpful
Joseph got back to me in record time when I expressed interest in a property through PrimeLocation.com. He was really friendly and helpful, and showed me 2 of the best properties I saw during my search. He worked hard to understand what I was looking ...
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“David - very professional, took a personal interest in what ......”

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Sep 16,2013
Minithumbup
By: 'Grace'
Sep 16,2013
0 people found
this helpful
David - very professional, took a personal interest in what we wanted and took the time to talk to us and answer questions about our sale. Simon - also very professional with a calm and reassuring approach, nothing was ever too much trouble - a ...
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“Having been looking in the Ealing area for several months ......”

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Sep 13,2013
Minithumbup
By: 'JH'
Sep 13,2013
1 people found
this helpful
Having been looking in the Ealing area for several months now through 10+ agents, in a market which has become very competitive making the buying process quite tiring and stressful, I have to say Northfields have been by far the most professional and acting with the ...
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“I have dealt with Northfields for about 10 years.I should ......”

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Sep 09,2013
Minithumbup
By: 'Long'
Sep 09,2013
1 people found
this helpful
I have dealt with Northfields for about 10 years. I should like to commend Abigail of lettings accounts for prompt notification of receipt of tenant rent for the current period, something that has been lacking for several months...
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By: Colleen, Marketing Manager
Sep 09, 2013
View all comments (1)
Thank you very much for your comment. I have passed your commendation onto Abigail and let her know to keep up the good work. I am sorry to hear that you haven't been pleased with the level of communication over the last few months however. I have made sure that not only Abigail, but the rest of the team are aware of your experience so that we can learn from it and continue to improve the service that you have come to expect from us over the last ten years. As such a long standing customer, ...

“Rachel was the best person who regularly took my calls ......”

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Aug 08,2013
Minithumbup
By: 'twirleywhirley'
Aug 08,2013
0 people found
this helpful
Rachel was the best person who regularly took my calls and was very flexible in her attitude to viewings which ultimately helped me with a property. HSe was honest direct and transparent and called back when she said she would. Simple clear communication that was ...
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“David was professional and knowledgable. The quality of the photos ......”

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Jul 26,2013
Minithumbup
By: 'Babs'
Jul 26,2013
0 people found
this helpful
David was professional and knowledgable. The quality of the photos and description of the property was of a much higher standard than with previous agents who had tried to sell the property previously. The price was competitvely set and not over or under priced, as ...
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“David was professional, honest and helpful throughout. Crucially he was ......”

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Jul 24,2013
Minithumbup
By: 'David'
Jul 24,2013
0 people found
this helpful
David was professional, honest and helpful throughout. Crucially he was also very proactive and brought the deal back on course on several occasions when no one else seemed able. He is also a skilled and effective negotiator and I have no doubt he got the ...
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“We put our house on the market with Northfields at ......”

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Jul 17,2013
Minithumbup
By: 'kujar'
Jul 17,2013
0 people found
this helpful
We put our house on the market with Northfields at the beginning of May 2013. In the first week and a half we had over 20 viewings and buyers were found. A number of the viewings occurred even before the house had been advertised. These visits resulted ...
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“I sold my property in Wallis through Northfields recently. From ......”

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Jul 10,2013
Minithumbup
Staff profile picture
Abraham
By: 'Blueskies'
Jul 10,2013
0 people found
this helpful
I sold my property in Wallis through Northfields recently. From Cathy who took the instruction on right through to Ann who oversaw the sales progression, I can only say that I have had a great experience. Ann knew that my situation was urgent and that ...
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“Excellent and efficient overall management of property. Staff deal with ......”

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Jun 28,2013
Minithumbup
By: 'Anthony'
Jun 28,2013
1 people found
this helpful
Excellent and efficient overall management of property. Staff deal with problems efficiently and quickly. Requested information, such as for tax returns, is provided quickly and in excellent format. Competent, friendly and helpful staff. I have been a customer for over twenty years....
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“The staff were very pushy to get me to instruct ......”

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Jun 20,2013
Minithumbdown
By: 'earlbettis4t'
Jun 20,2013
4 people found
this helpful
The staff were very pushy to get me to instruct them on my house but after that there was very little follow up how viewings were going. Marketing maybe look good but the service does not actually follow through on this...
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“My boyfriend dealt with them initially and found them nice, ......”

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Jun 19,2013
Minithumbdown
By: 'Richard'
Jun 19,2013
5 people found
this helpful
My boyfriend dealt with them initially and found them nice, but when he said he wanted me to come and have another look they became very difficult and pushed him to make an offer without me even seeing the property. We felt very pressured and ...
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“We were initially very pleased with the no. of viewings ......”

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Jun 16,2013
Minithumbdown
By: 'Marco'
Jun 16,2013
6 people found
this helpful
We were initially very pleased with the no. of viewings organised and really felt the agent was working hard to find a property for us. No other agent put this much time and effort into us and we registered with 7 different agents. However, after having ...
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“Agent accurately balanced the rent requested based on the current ......”

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Jun 14,2013
Minithumbup
By: 'Nick'
Jun 14,2013
0 people found
this helpful
Agent accurately balanced the rent requested based on the current market and found a good tenant within the time-frame. Would use again....
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“Agent showed us this property even though it had work ......”

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Jun 11,2013
Minithumbup
By: 'Williamson'
Jun 11,2013
0 people found
this helpful
Agent showed us this property even though it had work being done as she felt it suited our needs and we had said no to our original viewing. Was very impressed with her helpful attitude and ability to matvh us with the right kind of ...
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“David and Rachel were not the "typical estate agents" - ......”

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Jun 07,2013
Minithumbup
By: 'Carly'
Jun 07,2013
0 people found
this helpful
David and Rachel were not the "typical estate agents" - they were approachable, accommodating and trustworthy. We had the right amount of communication with them through the purchase process and were grateful for their advice on the local area....
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“I'm having the worst time with Northfields. When we were ......”

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May 07,2013
Minithumbdown
By: 'Anon'
May 07,2013
3 people found
this helpful
I'm having the worst time with Northfields. When we were looking at the house, they said it was double glazed when in fact it wasn't and winter practically killed us. They have been extremely slow in responding to our queries and e-mails. On top of ...
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What agent could do to change your mind?
Restaffing would be a fantastic first step. Sharon is a massive bluffer. She says responses are only made to "head tenant" which we were never informed about. And they only respond to e-mails they want to respond to (regardless of whom is inquiring). She told me the contract is only sent out to the head tenant and that was why I hadn't received it when it actual fact, it was just not signed by the landlord yet at the time and the following day, the contract was sent out to every tenant in the house. Carl Jenkins is another bluffer and it seems to be the attitude of the company. To just get tenants filling up houses and ignore/dodge them for the rest of the contract even if the floor is breaking through.
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“Mr Joseph Smith-Koomson was very kind, patient and very helpful ......”

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Apr 24,2013
Minithumbup
By: 'Alejandro'
Apr 24,2013
0 people found
this helpful
Mr Joseph Smith-Koomson was very kind, patient and very helpful with us. 100% recommended. The rest of the team is very professional and attentive too....
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“They were flexible and accommodating to us. Joseph is great ......”

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Apr 23,2013
Minithumbup
By: 'Kaiyla'
Apr 23,2013
0 people found
this helpful
They were flexible and accommodating to us. Joseph is great and has a friendly person & everything was done in a timely manner....
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“Great service across the board. Extremely helpful and efficient in ......”

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Apr 23,2013
Minithumbup
By: 'Henry'
Apr 23,2013
0 people found
this helpful
Great service across the board. Extremely helpful and efficient in all aspects of renting a property. Very accommodating with regard to making the necessary tenancy arrangements. I would recommend them to a friend!...
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“Harriet was very helpful, friendly and very responsive to our ......”

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Apr 22,2013
Minithumbup
By: 'Joe'
Apr 22,2013
0 people found
this helpful
Harriet was very helpful, friendly and very responsive to our queries. They always have time to talk to me or e-mail me, whenever I need any help from them. Harriet and the Team at her branch are excellent estate agents and I would not hesitate ...
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“From the first contact with Northfields we felt that the ......”

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Apr 16,2013
Minithumbup
By: 'Fraser'
Apr 16,2013
0 people found
this helpful
From the first contact with Northfields we felt that the agency were both professional and organised, the fact that they set up a profile of your requirements and email you daily with an updated property list is brilliant. The website is updated daily, which really ...
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“We rented a flat in Bayswater through Northfields. Our experience ......”

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Apr 09,2013
Minithumbup
By: 'Kristina'
Apr 09,2013
0 people found
this helpful
We rented a flat in Bayswater through Northfields. Our experience was only positive - not only we were safely guided throughout the process with care, all our questions were fully answered on time and without delay, they also provided us with information which were not ...
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“Sarah has always dealt with all my requirements as a ......”

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Apr 05,2013
Minithumbup
By: 'Deep'
Apr 05,2013
0 people found
this helpful
Sarah has always dealt with all my requirements as a Landlord in an effective and efficient manner. In fact my whole experience for the last 2 years with Northfields has been fantastic and would definitely recommend them to anyone else....
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“Silvia and Fabio have been very helpful and kind. I ......”

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Mar 19,2013
Minithumbup
By: 'Anna'
Mar 19,2013
0 people found
this helpful
Silvia and Fabio have been very helpful and kind. I was coming from a previous experience that left me very scared of renting apartments in London, but the staff at Northfields made sure all my questions were answered and all my needs were fulfilled....
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“Very happy with the service, and the speed at which ......”

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Mar 15,2013
Minithumbup
By: 'Jane'
Mar 15,2013
0 people found
this helpful
Very happy with the service, and the speed at which we have (potentially) sold our property. Staff knowledgeable and courteous, and kind to goldfish....
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“I initially started using Northfields and dealt with Sylivia who ......”

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Mar 12,2013
Minithumbdown
By: 'annonymous'
Mar 12,2013
3 people found
this helpful
I initially started using Northfields and dealt with Sylivia who was efficient and pro-active. Since her departure the "service" or lack of I should say, is the worst experience I have had. They are totally unprofessional, incompetent, and utterly useless. The staff lack the simplest ...
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What agent could do to change your mind?
They need to employ a whole lot of efficient and capable staff and provide an actual service worthy of their charges
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“Would really recommend. I thought Jamie was highly professional and ......”

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Mar 02,2013
Minithumbup
By: 'Carla1502'
Mar 02,2013
0 people found
this helpful
Would really recommend. I thought Jamie was highly professional and very helpful, and I would certainly consider using Northfields again! Thank you!...
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“I have dealth with Sylvia and Fabio and have found ......”

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Feb 25,2013
Minithumbup
By: 'Foxylandlady'
Feb 25,2013
0 people found
this helpful
I have dealth with Sylvia and Fabio and have found them to be extremely professional, non-aggressive and easy to work with. I have renewed my tenancies with them and will continue to use them in the future....
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“Effective, supportive, dedicated and charming, this is how I would ......”

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Feb 21,2013
Minithumbup
By: 'Sophie'
Feb 21,2013
0 people found
this helpful
Effective, supportive, dedicated and charming, this is how I would summarise Silvia's service. We walked into the agency one evening, visited 3 flats and signed the following week. Can't do better than this....
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Tenant Fees

To move into this property you will need to pay rent in advance (usually monthly in advance) as well as a deposit of 5 weeks rent (or have a Zero Deposit policy in place if applicable.) Details of permitted payments and default fees can be found in our Tenant Guide and Tenancy Agreement.

Most tenancies are Assured Shorthold Tenancies. If you are not renting this property under an Assured Shorthold Tenancy or licence agreement then you will also have to pay the following prior to the commencement of a tenancy: Administration fee (£300 inclusive of VAT);Referencing fee (£75 per tenant/guarantor);Inventory check (prices vary depending on size and furnishing of the property.)

Please note, the rent advertised is pure rent and does not include any additional services such as council tax, water rates or utilities.

For your protection we are members of a Client Protection Scheme:
Membership number A476
The National Approved Letting Scheme
Eagle Tower
Montpellier Drive
Cheltenham
GL50 1TA

We will always investigate any complaint raised to us. You can email if you need to escalate anything that you are not happy with and we shall guide you through our internal complaints procedure.
We are also a member of a redress scheme:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Where we hold a Tenancy Deposit we register it with the TDS which stands for Tenancy Deposit Scheme. Their address is:
Tenancy Deposit Scheme (TDS),
PO Box 1255,
Hemel Hempstead,
Herts,
HP1 9GN
Last updated at 12/06/2019, 12:57 PM by Beth Waring
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:23 PM 28/03/2019 by Beth Gregory

Awards won by Northfields

Regional Awards won by Northfields

Individual Branch Awards

London, W5

London, W12



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