“This was the worse experience ever. The first part of ......”
1 Star Review
Feb 19,2018
By:
'Dissatisfied'
Feb 19,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £385000
Would you recommend?: Yes
Postcode: BN1
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £385000
Postcode: BN1
32
people found
this helpful
This was the worse experience ever. The first part of the sale went quiet smoothly even though the estate agent asked us to get the price down after 2 weeks on the market, but the sale itself was the worse experience ever. Their partner lawcomm solicitor ...
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Comment on agent fees
Cheap like the service received and I don't even know how working with lawcomm didn't ruine their business yet !!!!!
32
people found
this helpful
Was this helpful?
Yes
“Rude, unhelpful with bad attitude. Spoke to Alex on behalf ......”
1 Star Review
Feb 15,2018
By:
'JLA'
Feb 15,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: CO5
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Buyer)
Postcode: CO5
23
people found
this helpful
Rude, unhelpful with bad attitude. Spoke to Alex on behalf of my friend as she was getting distressed with the lack of information as to when she would get the key to her new house. Monies were exchanged and yet it was another 2 hours before ...
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23
people found
this helpful
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Yes
“I had the misfortune of using Purplebricks to let my ......”
1 Star Review
Feb 07,2018
By:
'Miss'
Feb 07,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G42
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Postcode: G42
39
people found
this helpful
I had the misfortune of using Purplebricks to let my property. A complete waste of time and money. It turned out the letting agent never met the tenant. The vetting process was totally inadequate. They are rude, obstructive and unprofessional. Avoid them at all costs ...
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Comment on agent fees
Extortion comes to mind
39
people found
this helpful
Was this helpful?
Yes
“Purchased a property which vendor had listed with Purple Bricks. ......”
1 Star Review
Feb 05,2018
By:
'WIsaacs'
Feb 05,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Buyer)
Rent PCM: £875
Would you recommend?: No
Postcode: BS30
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Buyer)
Rent PCM: £875
Postcode: BS30
40
people found
this helpful
Purchased a property which vendor had listed with Purple Bricks. Arranged completion date. Vendor was going to be away so arrangement was we'd get keys from PB at the property. On completion day the PB representative who was supposed to meet us with the keys ...
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40
people found
this helpful
Was this helpful?
Yes
“This agency should be avoided at all costs. Very very ......”
1 Star Review
Jan 29,2018
By:
'Munro'
Jan 29,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CH4
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Postcode: CH4
36
people found
this helpful
This agency should be avoided at all costs. Very very poor, in 6 months failed to get one single offer on the sale of my property. Whilst other similar ones in the area at a similar price sold.
More than one complaint from the viewers regarding ...
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Comment on agent fees
Money wasted, I should be refunded my fees.
36
people found
this helpful
Was this helpful?
Yes
“I made the mistake of using Purplebricks to sell my ......”
1 Star Review
Jan 29,2018
By:
'JC'
Jan 29,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: W7
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: W7
32
people found
this helpful
I made the mistake of using Purplebricks to sell my flat last year. Suffice it to say, I still own the flat and am almost £1600 out of pocket. We had ten viewings in five months, including two open days with a total of just one ...
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Comment on agent fees
A total waste of money.
32
people found
this helpful
Was this helpful?
Yes
“Our property expert was great no faults there hence the ......”
1 Star Review
Jan 23,2018
By:
'Kah1019'
Jan 23,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: MK14
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: MK14
31
people found
this helpful
Our property expert was great no faults there hence the star otherwise would be -5 stars. However you have to pay over 300 GBP to not use their solicitors. The solicitors were useless from start to sale collapse of the sale.
Sadly due to this I ...
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Comment on agent fees
Fees are good but if the solicitors are useless you are back to square one. In our case completed and utter waste of money go to the High Street.
31
people found
this helpful
Was this helpful?
Yes
“All depends on the agent you get. First we got ......”
2 Star Review
Jan 18,2018
By:
'V'
Jan 18,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £287000
Would you recommend?: No
Postcode: SE19
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £287000
Postcode: SE19
29
people found
this helpful
All depends on the agent you get. First we got Kim Jones who took poor quality overexposed photos of the flat with a very basic pocket camera and we had about 4 viewings over a 7 month period. After came Graham Colliss, who retook the photos, with ...
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Comment on agent fees
Fees are very competitive but useless if they result in no sale
29
people found
this helpful
Was this helpful?
Yes
“I have been trying to sell my property through Purplebricks ......”
1 Star Review
Jan 18,2018
By:
'AGW_London'
Jan 18,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: HA9
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: HA9
44
people found
this helpful
I have been trying to sell my property through Purplebricks for a year and have had NOTHING but time wasters. I can also confirm that other experiences listed in these review are correct, once Purplebricks have your money they lose interest in helping you sell, ...
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Comment on agent fees
Low fixed fees sound good, until you realise that in the bigger picture they cost you more (when you can't get as much for your property and the level of service that you actually get is probably down to them being paid no matter how bad their service is!).
44
people found
this helpful
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Yes
“Time wasters. They managed to cancel my viewing 12 minutes before ......”
1 Star Review
Jan 15,2018
By:
'Z'
Jan 15,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Buying agent
Would you recommend?: No
Postcode: SN2
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Buying agent
Postcode: SN2
31
people found
this helpful
Time wasters. They managed to cancel my viewing 12 minutes before appointed time, after I called them that the landlord is surprised to see me as the house is not supposed to be on the market at all... Even the phone number in the advert was ...
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31
people found
this helpful
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Yes
“In the past I have actively recommended Purple Bricks and ......”
1 Star Review
Jan 15,2018
By:
'P.Ritchens'
Jan 15,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: No
Postcode: SO30
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: SO30
27
people found
this helpful
In the past I have actively recommended Purple Bricks and have been a happy customer selling a house and letting two properties for a year or so. However I think someone in the boardroom in the last six months has passed a memo stating "sod ...
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Comment on agent fees
Average.
27
people found
this helpful
Was this helpful?
Yes
“What an awful company, absolute lies and bare faced denial ......”
1 Star Review
Jan 12,2018
By:
'Mark'
Jan 12,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: RH6
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: RH6
39
people found
this helpful
What an awful company, absolute lies and bare faced denial of no action. Local agent has missed appointments, lied about contacting potential buyers and done nothing to sell the property. DO NOT USE THIS COMPANY.
After a complaint not being answered for 48 hours they simply ...
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Comment on agent fees
Not worth one pound
39
people found
this helpful
Was this helpful?
Yes
“Avoid at all costs! They managed a rental for us. ......”
1 Star Review
Jan 10,2018
By:
'Jules'
Jan 10,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Rent PCM: £495
Would you recommend?: No
Postcode: DN22
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Rent PCM: £495
Postcode: DN22
27
people found
this helpful
Avoid at all costs! They managed a rental for us. We never saw or were able to check references and ended up with terrible tenants who left us in debt as well as electricity debts and lots of other debt but then just move around! ...
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Comment on agent fees
Hidden extras
27
people found
this helpful
Was this helpful?
Yes
“Really they deserve 0 stars. We employed Purplebricks to "fully manage" ......”
1 Star Review
Jan 10,2018
By:
'Northscarf'
Jan 10,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: No
Postcode: RG30
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: RG30
26
people found
this helpful
Really they deserve 0 stars.
We employed Purplebricks to "fully manage" our rental property. They did not deliver what they promised from beginning to end and I would strongly advise against using them.
Communication with them throughout has been abysmal. They have not completed or responded ...
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Comment on agent fees
Fees were relatively cheap, but that does appear to reflect the poor service received.
26
people found
this helpful
Was this helpful?
Yes
“Whilst I have to say Emma Orchard was great friendly ......”
1 Star Review
Jan 08,2018
By:
'Mick'
Jan 08,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: TR27
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Tenant)
Rent PCM: £600
Postcode: TR27
22
people found
this helpful
Whilst I have to say Emma Orchard was great friendly and helpful.. the company and everything else was appalling. I advise to steer clear of this company if you are a tenant especially. Because they have no base everyone is in different towns and cities ...
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Comment on agent fees
Too high and especially deposit very high.
22
people found
this helpful
Was this helpful?
Yes
“Dont bother. They out right lie to your face about ......”
1 Star Review
Dec 20,2017
By:
'PIE'
Dec 20,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SE5
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: SE5
45
people found
this helpful
Dont bother. They out right lie to your face about actively selling your flat & entice you with an overblown vaulation just to get you to sign up. Once you do sign up your advert quality is below average, inaccurate floor plans & above all incredibly bad ...
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Comment on agent fees
Its cheap
45
people found
this helpful
Was this helpful?
Yes
“Purplebricks Portsmouth sold my property in 10 days and for 100% of ......”
1 Star Review
Dec 20,2017
By:
'DON'T'
Dec 20,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PO1
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: PO1
37
people found
this helpful
Purplebricks Portsmouth sold my property in 10 days and for 100% of the asking price which I was very satisfied about. However, I made the mistake of accepting the conveyancing firm allocated to me through the house sale: LawComm. I am now into my fifth month waiting ...
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Comment on agent fees
I think Purplebricks' estate agents fees are fine. As I stated above the conveyancers fees are not worth the wait. You could not pay me to use LawComm Solicitors (Whiteley) again.
37
people found
this helpful
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Yes
“Couldn't organise a p__ up in a brewery. OMG purple ......”
1 Star Review
Dec 15,2017
By:
'David'
Dec 15,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: M14
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Postcode: M14
52
people found
this helpful
Couldn't organise a p__ up in a brewery. OMG purple bricks were dreadful.
I chose them to manage a rental property for me and was attracted by their competitive ongoing monthly management fees.
Getting an advert online and the initial visit by James Favas the ...
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Comment on agent fees
Bad value
52
people found
this helpful
Was this helpful?
Yes
“Don't make the same mistake as us, AVOID! Go to ......”
1 Star Review
Dec 15,2017
By:
'JS'
Dec 15,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: IP3
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: IP3
45
people found
this helpful
Don't make the same mistake as us, AVOID! Go to a high street agent, who is trained in customer service, knowledgeable and competent to see their role through!
Talks a good speech until you sign up and the service becomes abysmal. Photo's that look appalling, ...
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45
people found
this helpful
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“Well I put my two bed flat on the market ......”
1 Star Review
Dec 14,2017
By:
'Wasted'
Dec 14,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £212500
Would you recommend?: No
Postcode: MK2
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £212500
Postcode: MK2
39
people found
this helpful
Well I put my two bed flat on the market through Purple bricks at the price they recommended. When I chased progress two so called buyers made appointments to view neither arrived. After 5 weeks and no progress I approached a local agent and the flat ...
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Comment on agent fees
Bad
39
people found
this helpful
Was this helpful?
Yes
“Purplebricks in my area, promised me that the property would ......”
1 Star Review
Dec 14,2017
By:
'mortrc'
Dec 14,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: DY10
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: DY10
34
people found
this helpful
Purplebricks in my area, promised me that the property would sell, although the price was well over the value, months and no viewings dropping the price so low that no profit only loss, to be left with a bill of over £900.00 for me to pay. ...
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Comment on agent fees
Really bad, they are misleading with their words and false claims to the value of your property.
34
people found
this helpful
Was this helpful?
Yes
“Thank you Mark Bruce and the isle of wight team ......”
5 Star Review
Dec 14,2017
By:
'Caroline'
Dec 14,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £190000
Would you recommend?: Yes
Postcode: PO36
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £190000
Postcode: PO36
9
people found
this helpful
Thank you Mark Bruce and the isle of wight team for all your help with our sale. Mark has been there every step of the way and the team closely behind. Purplebricks is a good way to sell, I would definitely recommend it....
read full review
Comment on agent fees
Good
9
people found
this helpful
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Yes
“I can only sum up my experience with trying to ......”
1 Star Review
Sep 12,2017
By:
'Dido6096'
Sep 12,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £240000
Would you recommend?: No
Postcode: WR5
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £240000
Postcode: WR5
65
people found
this helpful
allAgents says
Purplebricks challenged the authenticity of this review
The reviewer said "I can absolutely assure you that it was a genuine review."
I can only sum up my experience with trying to sell through Purple Bricks by saying that it was awful, distressing and the most expensive mistake I've ever made :( I am writing to Watchdog with a full report of what happened to me to hopefully ...
read full review
Comment on agent fees
Bad as once you've signed on the dotted line and committed to payment, they lose incentive.
65
people found
this helpful
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Yes
“DO NOT USE PURPLE BRICKS - The business model is ......”
1 Star Review
Aug 30,2017
By:
'Curls'
Aug 30,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £114000
Would you recommend?: No
Postcode: CW2
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £114000
Postcode: CW2
59
people found
this helpful
DO NOT USE PURPLE BRICKS - The business model is appalling. Once they have the money (I paid upfront) they are not interested in anything further.
I had very few viewings, agent (or "Local Property expert") was not very good or proactive. Lady undertaking the ...
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Comment on agent fees
Fees were no different to using a high street agent due to the value of the property
59
people found
this helpful
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Yes
“DO NOT USE PURPLE BRICKS! They promise you everything at ......”
1 Star Review
Aug 23,2017
By:
'WarwickWoman'
Aug 23,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: CV34
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: CV34
56
people found
this helpful
allAgents says
Purplebricks challenged the authenticity of this review
The reviewer said "My review is genuine."
DO NOT USE PURPLE BRICKS! They promise you everything at the start and as my properties target market is young adults, I thought the fact that they are online only wouldnt be an issue. As soon as they have your money they dont care about ...
read full review
Comment on agent fees
Bad
56
people found
this helpful
Was this helpful?
Yes
“Purple Bricks are unbelievable!! 1. On instruction, the, for sale sign ......”
1 Star Review
Aug 19,2017
By:
'Lucy'
Aug 19,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: LS17
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: LS17
70
people found
this helpful
allAgents says
Purplebricks challenged the authenticity of this review
Purple Bricks are unbelievable!!
1. On instruction, the, for sale sign was put up incorrectly and was not visible, except to our neighbours opposite. Despite this lack of common sense, we rang the 'contact centre' about this, but nothing was done to rectify this problem.
2. We ...
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70
people found
this helpful
Was this helpful?
Yes
“Awful, i wouldn't even consider using them.We signed up ......”
1 Star Review
Aug 19,2017
By:
'Scott'
Aug 19,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: WA3
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: WA3
52
people found
this helpful
allAgents says
Purplebricks challenged the authenticity of this review
The reviewer said "...my review was genuine."
Awful, i wouldn't even consider using them.
We signed up with Purplebricks in June and were confident with the process. Then after 11 weeks without a single viewing have realised something is seriously wrong.
The agent put the house on the market at an inflated price ...
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What agent could do to change your mind?
That was an expensive lesson to learn, about ‚£849 worth.
Attached Filesnbsp;
52
people found
this helpful
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Yes
“Pre sale very good, listing on websites Rightmove & Purple Bricks ......”
3 Star Review
Aug 04,2017
By:
'michael'
Aug 04,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £225000
Would you recommend?: No
Postcode: NN8
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £225000
Postcode: NN8
29
people found
this helpful
allAgents says
Purplebricks challenged the authenticity of this review
Pre sale very good, listing on websites Rightmove & Purple Bricks ok. Photography very amateurish, did not show the house in its best light.if you are prepared to do all the work, ie photocopy sales documents and arrange viewings PB are ok. Post sales VERY ...
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Comment on agent fees
For the work involved - overpriced.
29
people found
this helpful
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“If I could rate it zero I would. 6 months we ......”
1 Star Review
Aug 04,2017
By:
'Pete'
Aug 04,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: WN5
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: WN5
74
people found
this helpful
allAgents says
Purplebricks challenged the authenticity of this review
The reviewer said "My review was not a fake..."
If I could rate it zero I would. 6 months we had our property up with Purple Bricks and had about 6-7 timewasters as viewers. I asked numerous times for them to improve the awful pictures but nothing was ever done. Eventually we gave up trying ...
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74
people found
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Yes
“*Over value property, dishonestly tie you in to a loan ......”
1 Star Review
Aug 02,2017
By:
'Kathi'
Aug 02,2017
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: LU3
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: LU3
77
people found
this helpful
allAgents says
Purplebricks challenged the authenticity of this review
*Over value property, dishonestly tie you in to a loan deal, now 6 weeks later, not a text, viewing or even a phone call update. tried to cancel after 5 days which is within the cooling off period, but these guys do not accept this well known ...
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Comment on agent fees
Money taken under false pretence, misrepresentation and covering up the real terms and conditions. I feel I have been the victim of a 'legal' scam!
77
people found
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