Burwood Marsh
rotherhithe, London, SE16
2.7/5, 31 reviews
45% recommended
33% sales valuation accuracy
17% sales fee satisfaction
67% lettings valuation accuracy
64% lettings fee satisfaction

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“The branch is owned by Mosses. Over the past few ......”

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Aug 08,2014
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Moses
By: 'Landlord'
Aug 08,2014
2 people found
this helpful
The branch is owned by Mosses. Over the past few years I have noticed that he does not read his emails or return his call. This causes embarrassment to his part time staff. The branch is under staffed and the staff employed are not empowered to communicate properly. However I must say the two part time staff Valeria & Lisa I have dealt with are excellent.
Jo manages the letting side and deals with all critical issues. However she only works Monday to Wednesday.
Personally I would not recommend them as the service is poor.
What agent could do to change your mind?
Be more proactive and remember that they are being paid to provide a service
Attached Filesnbsp;
Comment on agent fees
The properties are fully managed but the agent does not do anything. Ie no periodic visits, no statements,very late rent payments and very poor communications from the letting manager.
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Latest Reviews

View all Reviews 31
14th Jun 2022
reviewed by 'Mussa'
“I have used Burwood Marsh for 16 years now with the few properties i have to Let. I have always found ......”
3rd Jun 2022
reviewed by 'Kevin Pavani'
“Hello everyone. If by a dreadful mistake you have crossed path with this agency, and as most tenants, with your ......”
29th Sep 2021
reviewed by 'Valeria'
“I'm so glad that I was able to get in touch with Moses, one of the agents, who promptly reply ......”
3rd Nov 2020
reviewed by 'Ms'
“I have used this company for two years now and find them very helpful and genuine. Moses is always helpful ......”
17th Sep 2020
reviewed by 'Chenuka'
“I've read other reviews on this website and that has not been my experience with Burwood Marsh. I can't speak ......”
15th Sep 2020
reviewed by 'Andreas'
“Absolute scam. Since we moved in in october 2018 until we moved out it was only problems. Still owes me a ......”
Opening Hours
  • Monday: 09:30 - 18:30
  • Tuesday: 09:30 - 18:30
  • Wednesday: 09:30 - 18:30
  • Thursday: 09:30 - 18:30
  • Friday: 09:30 - 18:30
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Burwood Marsh
187 Lower RoadSurrey Quays
Rotherhithe,London
Greater London
SE16 2LW
020 7252 1999

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 17% £0 £0
Lettings 67% 64% £850 £2,426
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 5 8 8 1 0 1 0 0 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I have used Burwood Marsh for 16 years now so a have found them honest & professional...”

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Jun 14,2022
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By: 'Mussa'
Jun 14,2022
0 people found
this helpful
I have used Burwood Marsh for 16 years now with the few properties i have to Let. I have always found Burwood Marsh open, honest and reasonable with the fees charged for there lettings service. I would recommend Burwood Marsh to Landlords wanting a professional service....
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“Hello everyone. Avoid at all cost. Thank me later...”

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Jun 03,2022
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Moses
By: 'Kevin Pavani'
Jun 03,2022
2 people found
this helpful
Hello everyone. If by a dreadful mistake you have crossed path with this agency, and as most tenants, with your deposit to be returned and you calls left unanswered, do not hesitate to contact a legal firm and sue them. Most likely your deposit was ...
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By: Mussa
Jun 14, 2022
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The comments from Kevin are over board to my Agents Burwood Marsh also Moses. I have a few properties I use Burwood Marsh to find tenants for as long as 16 years now. All previous tenants found Burwood Marsh & Moses honest & trust worthy. Cut a long story short there were a few problems with the state of the flat being returned back to me reported to me by my Agents/Moses and after inspecting my property which was a brand new flat given to the tenant. I was shocked by the condition it was retu ...

“Promptly reply...”

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Sep 29,2021
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Moses
By: 'Valeria'
Sep 29,2021
0 people found
this helpful
I'm so glad that I was able to get in touch with Moses, one of the agents, who promptly reply to my calls last Sunday evening... when I was pretty sure nobody would answer the phone! I got locked out of my house and if ...
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“I have used this company for two years now an......”

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Nov 03,2020
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Moses
By: 'Ms'
Nov 03,2020
0 people found
this helpful
I have used this company for two years now and find them very helpful and genuine. Moses is always helpful and responses for my emails and text messages. He is the most helpful estate agent i've ever met and i am very happy with their ...
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“Moses Preddie excellent Estate Agent....”

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Sep 17,2020
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Moses
By: 'Chenuka'
Sep 17,2020
0 people found
this helpful
I've read other reviews on this website and that has not been my experience with Burwood Marsh. I can't speak as a tenant under the agency but as a landlord I've only had a positive experience. Moses has always conducted himself as a gentleman, very ...
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“Absolute scam. Since we moved in in october 2......”

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Sep 15,2020
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Moses
By: 'Andreas'
Sep 15,2020
1 people found
this helpful
Absolute scam. Since we moved in in october 2018 until we moved out it was only problems. Still owes me a lot of money and hides from meeting, phone calls and letters....
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“I am glad to have met Moses who owns Burwood ......”

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Nov 03,2019
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Daniela
By: 'Daniela'
Nov 03,2019
0 people found
this helpful
I am glad to have met Moses who owns Burwood Marsh,I rented a two bedroom flat in 2018 and I am still living there today...a very good character and helpful person ,always quick to respond and help in any way he can regardless of ...
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“I moved into an apartment in Surrey Quays are......”

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Oct 13,2019
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Moses
By: 'Chia'
Oct 13,2019
0 people found
this helpful
I moved into an apartment in Surrey Quays area managed by MOSES. Since the very first step of inquiry, they have responded to my calls, texts and email speedily and always reply as promised. So that gave me a peace of mind and assurance that ...
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“I am truly fortunate to have met this Real Es......”

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Oct 11,2019
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Moses
By: 'Yen'
Oct 11,2019
0 people found
this helpful
I am truly fortunate to have met this Real Estate Agent. He was super informative of the process, which helped me a lot as it is my first time renting so I was really uncertain as to what the process would be like, what do ...
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“DO NOT USE...”

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Jun 21,2019
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Moses
By: 'James'
Jun 21,2019
2 people found
this helpful
Do not under any circumstance use Burwood marsh. * is an absolute conman and will do and say anything to scam your money....
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By: Keith turnbull
Jul 10, 2019
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Please register a complaint with The Property Ombudsman through www.tpos.co.uk, Burwood Marsh is registered with them because legally all letting agents have to be registered now. ...

“I rented an apartment through Burwood Marsh. I vacated the ......”

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Oct 27,2017
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Moses
By: 'Pavan'
Oct 27,2017
14 people found
this helpful
I rented an apartment through Burwood Marsh. I vacated the property in good standing and they agreed to pay our deposit back as well. It has been 6 months and I am still chasing them for my deposit. Moses issued a cheque which bounced, created a ...
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Comment on agent fees
Completely useless !!
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By: Keith turnbull
Jul 10, 2019
View all comments (5)
I am currently processing a complaint against Burwood Marsh through The Property Ombudsman, the official body which all letting agents have to be registered with. Please register a complaint with The Property Ombudsman through www.tpos.co.uk, Burwood Marsh is registered with them. ...

“*We tenants were offered from Moses the option of bills ......”

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Sep 19,2017
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Moses
By: 'Kevin'
Sep 19,2017
8 people found
this helpful
* We tenants were offered from Moses the option of bills included, we accepted and signed the papers. The problem arose when we discovered that nor the landlord nor Moses were actually paying for the bills (summing up to more than a 1000 pound of liability). When ...
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Comment on agent fees
Rip off
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By: Rotherhithe Landlord
Jul 10, 2018
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I am the landlord, I would ignore this particular review, this tenant's name is obviously not Kevin, is an adolescent Italian chap and his girl friend, they had clearly bitten off more that they could chew, were newbies in the uk. My instinct was not to rent out to people do not understand the system in the uk. They struggled with rent payment. Very disruptive, tapped up all with see through-plastic film to save money on heating, causing damp in the flat. Till date in over 12 years are were the ...

“Worst experience ever. They still owed us 6 months' rental payment ......”

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May 24,2017
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Moses
By: 'Lu'
May 24,2017
12 people found
this helpful
Worst experience ever. They still owed us 6 months' rental payment since June 2016. The total rental payment they owed us is over £10,000. They kept saying that they need to reconcile the account or the accountant was not available to trace the payment etc. It has now ...
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Comment on agent fees
WORST! you ended up lose all your rental money and i'm taking about more than £10,000!
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“We were lucky that the property we liked was managed ......”

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Jan 13,2015
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Moses
By: 'cateconte'
Jan 13,2015
0 people found
this helpful
We were lucky that the property we liked was managed by Burwood Marsh. Everyone in the team turn out to be valuable at one point or another during my one year stay in London. Moses, Jo, Lisa, Hermione and specially Valerie helped me and my ...
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Comment on agent fees
Excellent price for the market and also for all the amenities the flat had.
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“I rented my property through this agency for over 3 years. ......”

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Oct 10,2014
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Jo
By: 'Vivek'
Oct 10,2014
5 people found
this helpful
I rented my property through this agency for over 3 years. If you have a lot of spare time, and love chasing people, love dealing with pure incompetence and rudeness and love tearing your own hair apart this is the perfect agency for you. All Normal ...
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What agent could do to change your mind?
Done their basic job with diligence, investigated issues promptly instead of stonewalling, owned up mistakes instead of blaming the landlord.
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By: Burwood Marsh
Oct 15, 2014
View all comments (1)
Dear Vivek Thank you for your comments, however reviews should be honest and constructive and we welcome accurate reviews. Indeed we have managed your property for many years now and it has been met with difficulty at times for us working with you as a Landlord who.....: • Did not feel it necessary to offer Tenants heaters when boiler was condemned and in the middle of winter with snow on the ground felt it was ok to leave them 3 weeks without heating / hot water except by our insiste ...

“The branch is owned by Mosses. Over the past few ......”

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Aug 08,2014
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Moses
By: 'Landlord'
Aug 08,2014
2 people found
this helpful
The branch is owned by Mosses. Over the past few years I have noticed that he does not read his emails or return his call. This causes embarrassment to his part time staff. The branch is under staffed and the staff employed are not empowered ...
read full review
What agent could do to change your mind?
Be more proactive and remember that they are being paid to provide a service
Attached Filesnbsp;
Comment on agent fees
The properties are fully managed but the agent does not do anything. Ie no periodic visits, no statements,very late rent payments and very poor communications from the letting manager.
Feature review Comments (0) Report abuse Print review
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“Burwood Marsh were overall a good agency and very helpful ......”

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May 17,2014
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Jo
By: 'Imb'
May 17,2014
0 people found
this helpful
Burwood Marsh were overall a good agency and very helpful whenever there was anything that needed fixing in the flat. Help was always sent in a timely manner. I'd recommend them!...
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“The staff is not very nice. When I moved in, ......”

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Mar 10,2014
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By: 'Mark'
Mar 10,2014
3 people found
this helpful
The staff is not very nice. When I moved in, they made a mistake and never said "Sorry". The one who called me even cut me off over the phone. Don't know if it cost to have basic manners....
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What agent could do to change your mind?
Keep basic manners in mind.
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By: Burwood Marsh
Mar 19, 2014
View all comments (1)
Hi 'Mark' please clarify what property you have moved into (even a property reference) as we have no 'Mark' noted on our books over the past 6 months or more yet you log a review as if this is something recent. We are worried you have noted the 'wrong agent' maybe, and also that you cite that 'someone' 'cut you off' and 'the staff' but have not mentioned any names, even male or female. We are a small team and none of us have any reference to this, and would happily resolve if you clarify furth ...

“Our requirements were immediate so:Moses provided immediate viewings for ......”

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Feb 21,2014
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Jo
By: 'Beverley'
Feb 21,2014
1 people found
this helpful
Our requirements were immediate so: Moses provided immediate viewings for us. Our choice was made on our 3rd viewing on Day 1 Moses then insured all the necessary forms, permissions, and accesses were in place within 24 hours. Clear, concise and repetitive explanations were professionally provided to ...
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“Last week i called up for some agent advise and ......”

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Feb 21,2014
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Jo
By: 'Dianne'
Feb 21,2014
1 people found
this helpful
Last week i called up for some agent advise and i rang a few local agents. I spoke to Jo who certainly sounded very experienced. Concise info on legalities of renting and explained to me everything very well. Out of all the agents I would ...
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“I used this agent last year to sell my property. ......”

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Feb 11,2014
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Moses
By: 'Jon'
Feb 11,2014
2 people found
this helpful
I used this agent last year to sell my property. Very efficient. Kept me updated, screening the buyer and ensuring it wasn't a 'time waster'. They followed up solicitors and helped me even when I couldn't get a hold of my own solicitor. Highly recommend ...
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“I've had a really awful time getting my deposit back ......”

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Jan 23,2014
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Jo
By: 'Alex'
Jan 23,2014
4 people found
this helpful
I've had a really awful time getting my deposit back from this firm. They have ignored emails, consistently blamed each other, blamed the Landlord, said things would happen which didn't and generally been really unhelpful. Moses blamed Lisa, Jo blamed Valarie etc. It was only ...
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What agent could do to change your mind?
Be honest about what the hold ups were, answer emails in a timely fashion, use the deposit protection scheme.
Attached Filesnbsp;
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By: Burwood
Jan 27, 2014
View all comments (1)
Alex, unfortunately the error in this case was merely relying on the Landlord's advise that the payment was made and then found to be delayed a further day and the wrong sum was initially paid, but the Landlord corrected this. We endeavoured to update you throughout the process. We don't hold the deposit as explained and are merely the agent to'ing and fro'ing between Landlord and Tenant to ensure the deposit is refunded. Delays happen when the recipient doesn't action but when any party was o ...

“Highly unprofessional property sales and lettings company. Avoid at all ......”

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Oct 05,2013
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By: 'Anna'
Oct 05,2013
3 people found
this helpful
Highly unprofessional property sales and lettings company. Avoid at all costs, unless you have all the time to waste and happy to let go of good deals. We interacted with Valarie Williams, Lisa Faulds and Moses Preddie . First they postponed our viewing date 3 times in ...
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“This is the worst agent you will ever come across. ......”

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Jul 10,2013
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By: 'DO'
Jul 10,2013
4 people found
this helpful
This is the worst agent you will ever come across. When we looked at the property it seemed like a nice place, we were told the previous tenants had been evicted so there was a lot of mess and rotting food left. Kevin assured us ...
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“As soon as they take money off you, you can ......”

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Dec 19,2012
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By: 'BroXX'
Dec 19,2012
4 people found
this helpful
As soon as they take money off you, you can expect the worst services ever. Getting your deposit back is going to be so hard that eventually you thought you could make equivalent amount of money doing something else. And they are very rude and ...
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“I have recently moved flat, I have found the flat ......”

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Nov 09,2012
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By: 'Maria'
Nov 09,2012
1 people found
this helpful
I have recently moved flat, I have found the flat with Burwood Marsh. It was not easy to find a nice flat at a decent price, I had seen few flats to be rented and contacted about 15 agencies, but without any success, actually after that ...
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“This is the first property I have purchased and I ......”

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Oct 04,2012
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By: 'calvstar'
Oct 04,2012
1 people found
this helpful
This is the first property I have purchased and I was pleasantly surprised with the efficiency and help this branch gave me especially after seeing the reviews that were on here. Any questions I had were put to the vendor and they even arranged to ...
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“I have had the misfortune of renting an apartment off ......”

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Apr 24,2012
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By: 'JB'
Apr 24,2012
10 people found
this helpful
I have had the misfortune of renting an apartment off this poor excuse of a lettings agent. They took 6 months rent + deposit off me as they said this is the requirement of the Landlord. Turns out after I moved in that the landlords had no ...
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What agent could do to change your mind?
I have had the misfortune of renting an apartment off this poor excuse of a lettings agent. They took 6 months rent + deposit off me as they said this is the requirement of the Landlord. Turns out after I moved in that the landlords had no idea and never requested the 6 months from me. Burwood Marsh intended to keep my money in their account (no doubt earning interest) and pay the rent on my behalf. After their lie was discovered both myself and the landlords have requested the money back from them. After repeated assurances that the money will be paid (at the beginning of March) I have yet to receive it back. In addition to this, having dealt many letting/estate agents over the years, I have never come across such rude and arrogant staff as at Burwood Marsh. Please let this be a warning - Do NOT use this agency, there are plenty of others located on the same street/area and I am sure any one of them are more professional and trustworthy than Burwood Marsh.. You will be seeing this same review on other websites, facebook (Burwood Marsh) and on their twitter page.
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“I said to the agency that I will be writing ......”

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Feb 16,2012
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By: 'Mrs'
Feb 16,2012
8 people found
this helpful
I said to the agency that I will be writing a review and I'm sure they won't be surprised to read this! Worst agecy I've ever dealt with. Very quick to take you to view a property and as soon as you've paid the holding ...
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What agent could do to change your mind?
They should simply do their job!
Attached Filesnbsp;
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“Glad i sacked them. Using a much better management company ......”

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Sep 30,2011
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By: 'CBP82'
Sep 30,2011
8 people found
this helpful
Glad i sacked them. Using a much better management company now. They were slow and rude....
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What agent could do to change your mind?
They didnt seem to care at all
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:23 AM 22/10/2019 by heather heather

Awards won by Burwood Marsh, London SE16 2LW



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