100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 18,2014
Dec 18,2014
1
people found
this helpful
this helpful
We rented our property with Martin & Co after speaking with the manager Kevin. kevin assured us they did rigorous checks and would not allow just anyone to rent our property. We informed Kevin that part of the outshed and loft would have items stored in so would not be available. Kevin informed me the opposite and they used the space and emptied out our shed and tried to get us to pay for things to be removed. In the end we came to an agreement with them but Martin & Co did not handle the situation well. After a while we decided to sell the property. We decided to see with Martin & Co for ease as the tenants were in situ at the time. martin and Co said they would do a sale by tender and had 3 days arranged for viewings. A few days before I phoned up to ask how many viewings were booked for day one. They then informed me that the tenants were refusing viewings. They were unhelpful and un-supportive and did not volunteer this information to me. I obviously went with another estate agent at this point. However upon leaving the property the tenants left it a bit of a mess. An agreement could not be made over the deposit so it went to the DPS adjudicator. Martin &Co misrepresented us at the time and that led to us getting no additional money back as the tenants lied saying that various permissions ad been made which we had not given. Martin and Co claimed hey did not give permission but failed to present correct evidence to say this. When I argued this with Martin & Co Lee Brown simply suggested this was not his problem. Appalling!!!
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Feb 02, 2015
We work very hard for landlords, unfortunately in this case the tenants fell out with the landlord as she wanted to sell and from that point made life very difficult. We advised that the only way to sell would be to bring the tenancy to an end which we did. On checkout we acted on the third party inventory and made and agreed with the tenant various deductions. The items that the tenants disagreed with (totalling £97) were put to arbitration. The DPS made no award as the landlord was unable to provide any evidence of spending the money that was being claimed. We have always acted promptly and courteously when dealing with this landlord (as we do with all landlords) and presumably that is the reason why we have not had any other negative reviews. Landlords tend to be busy people and therefore they do not feedback when they receive great service - thereby limiting the value of these sites.
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Latest Reviews
28th May 2015
reviewed by 'Kristine'
18th Dec 2014
reviewed by 'Laura'
Opening Hours
Address
Martin & Co
53 High Street
Ashford
Kent
TN24 8SQ
01233 666500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £355,000 | £355,000 |
| Lettings | 0% | 0% | £700 | £1,495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- TN23
- TN30
- TN24
- TN25
- TN26
- TN27
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 28,2015
May 28,2015
0
people found
this helpful
this helpful
Martin & Co Ashford branch helped us let our 5-bedroom property when we left the UK for abroad. When the tenants left and we then decided to sell, they again helped us find a buyer in a short time. They were pro-active in liaising with everyone ...
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read full review
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Dec 18,2014
Dec 18,2014
1
people found
this helpful
this helpful
We rented our property with Martin & Co after speaking with the manager Kevin. kevin assured us they did rigorous checks and would not allow just anyone to rent our property. We informed Kevin that part of the outshed and loft would have items stored in ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02, 2015
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We work very hard for landlords, unfortunately in this case the tenants fell out with the landlord as she wanted to sell and from that point made life very difficult. We advised that the only way to sell would be to bring the tenancy to an end which we did. On checkout we acted on the third party inventory and made and agreed with the tenant various deductions. The items that the tenants disagreed with (totalling £97) were put to arbitration. The DPS made no award as the landlord was unable to ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are members of the property ombudsman scheme. All complaints should be addressed to either the sales manager or lettings manager who will respond within 24 hours with a formal copy of our procedure.
Last updated at 10:56 AM 29/01/2016 by allAgents
