50% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jan 15,2015
Jan 15,2015
0
people found
this helpful
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Before we bought our first home, we thought that the process was going to be an absolute nightmare. We had heard horror stories about terrible, rude estate agents, inflated markets and crazy bidding wars, and were dreading the whole ordeal! Until we met Tom Sexton from Martyn Gerrard.
It is no exaggeration to say that he is an absolute prince among estate agents. From the moment we met him, he put us at ease, made us feel like important clients, didn't try to push up our budget or tell us we were being unrealistic about what we were hoping to get for our money, and was friendly, honest and sincere. The arrogance and rudeness that is so symptomatic of this profession just isn't there with Tom - he is a genuinely great guy and his customer service is second to none.
Other estate agents we dealt with directed us to properties that were either way out of our price range, were nothing like what we had said we were interested in, and/or were in areas we hadn't even mentioned that we wanted to look in - essentially wasting our time and then making us feel terrible when we said they weren't what we were looking for! I started to honestly believe that the standard phrase for the industry was "you need to readjust your expectations as what you're looking for isn't realistic".
But within days of meeting him, Tom had found us a range of properties to look at that ticked all the boxes in terms of what we were hoping to buy. He listened so well to our requirements in fact that the second place we looked at was exactly what we'd hoped for! And rather than adopting the approach of the other agents we had dealt with and scaremongering us into putting in a crazy offer, Tom was thoughtful and honest . Our offer was thankfully accepted and from that moment Tom went absolutely out of his way to make sure that things moved smoothly for us. He is incredibly responsive and always deals with everything with a smile and a friendly, caring manner that truly makes what should be a stressful process an absolute breeze. Thanks to him, our entire buying process took exactly 6 weeks from the time we put in our offer to the day we picked up our keys and was an absolute pleasure from start to finish.
All in all, we can't thank Tom enough for everything he did for us in buying our property. He is an absolute star, and if everyone in the world could have an estate agent as brilliant as him, the industry would have a very different reputation!
It is no exaggeration to say that he is an absolute prince among estate agents. From the moment we met him, he put us at ease, made us feel like important clients, didn't try to push up our budget or tell us we were being unrealistic about what we were hoping to get for our money, and was friendly, honest and sincere. The arrogance and rudeness that is so symptomatic of this profession just isn't there with Tom - he is a genuinely great guy and his customer service is second to none.
Other estate agents we dealt with directed us to properties that were either way out of our price range, were nothing like what we had said we were interested in, and/or were in areas we hadn't even mentioned that we wanted to look in - essentially wasting our time and then making us feel terrible when we said they weren't what we were looking for! I started to honestly believe that the standard phrase for the industry was "you need to readjust your expectations as what you're looking for isn't realistic".
But within days of meeting him, Tom had found us a range of properties to look at that ticked all the boxes in terms of what we were hoping to buy. He listened so well to our requirements in fact that the second place we looked at was exactly what we'd hoped for! And rather than adopting the approach of the other agents we had dealt with and scaremongering us into putting in a crazy offer, Tom was thoughtful and honest . Our offer was thankfully accepted and from that moment Tom went absolutely out of his way to make sure that things moved smoothly for us. He is incredibly responsive and always deals with everything with a smile and a friendly, caring manner that truly makes what should be a stressful process an absolute breeze. Thanks to him, our entire buying process took exactly 6 weeks from the time we put in our offer to the day we picked up our keys and was an absolute pleasure from start to finish.
All in all, we can't thank Tom enough for everything he did for us in buying our property. He is an absolute star, and if everyone in the world could have an estate agent as brilliant as him, the industry would have a very different reputation!
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Latest Reviews
19th Jul 2020
reviewed by 'Michelle'
16th Mar 2020
reviewed by 'Mariana'
13th Aug 2019
reviewed by 'yasmin'
1st Aug 2019
reviewed by 'Rita'
22nd Jul 2019
reviewed by 'Raphael'
1st Apr 2019
reviewed by 'Michelle'
Opening Hours
Address
Martyn Gerrard
109 The Broadway
Mill Hill,London
Greater London
NW7 3TG
0208 906 0660
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 60% | £372,000 | £380,000 |
| Lettings | 0% | 99% | £1,550 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 1 | 0 | 2 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 19,2020
Jul 19,2020
3
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An employee came around for a quick evaluation and wouldn’t leave despite guests being present.
He also took advantage of my incredibly elderly father to ask highly personal and inappropriate questions about our financial status and incoming money, as well as my mother’s ...
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Mar 16,2020
Mar 16,2020
0
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Before I met Tyler , I believed that all agents are evil and they don't think at tenants. Tyler is amazing. He helped me with the paper even at 22.00 on his day off. He answered to all my questions and some of them , believe they were ...
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Aug 13,2019
Aug 13,2019
4
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this helpful
Avoid at all costs! Utterly appalling, this is the worst estate agent we have ever dealt with and was a traumatic experience. There was no transparency, heavy delays, no follow-ups, bad communication, no morals or ethics in the way they acted. Unprofessional agency full of ...
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Aug 01,2019
Aug 01,2019
0
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I’ve be had such great help from Martyn Gerrard. Especially Tyler he’s such a star! Thank you for your help Tyler :-)...
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Jul 22,2019
Jul 22,2019
3
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ABSOLUTELY HORRIBLE EXPERIENCE
It's been a few months that I'm supposed to write this but I hesitated a little as the last time I wrote a bad review about another estate agent they ended up buying numerous fake google reviews to bury my one down ...
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Apr 01,2019
Apr 01,2019
0
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Elijah Williams was very helpful during my search to rent a property. I couldn't recommend him enough, very friendly and professional....
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Comment on agent fees
Good
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May 28,2018
May 28,2018
10
people found
this helpful
this helpful
Martyn Gerrard have been operating in the North West London area since the 1960's. They still employ the unscrupulous dirty tricks that were part and parcel of the estate agency business in the latter part of the last century.
Be VERY careful when entering into ...
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Jan 15,2015
Jan 15,2015
0
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Before we bought our first home, we thought that the process was going to be an absolute nightmare. We had heard horror stories about terrible, rude estate agents, inflated markets and crazy bidding wars, and were dreading the whole ordeal! Until we met Tom Sexton ...
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Feb 05,2013
Feb 05,2013
11
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i have contacted this office to find a 3 bedroom house in mill hill to rent with the budget of £1700 PCM,
the staff i met at the time instead working for tenant and landlord just giving all service he can to landlord just to open the ...
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What agent could do to change your mind?
what ever mistak been made in this sales put it right. the game that been played to make me pay much more that what i suppose to be paid putted right. so i dont think so its being possible.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
