“We sold our house on the very first viewing...”
5 Star Review
Apr 12,2021
By:
'Lorraine'
Apr 12,2021
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EX7
Sales (as a Vendor)
Postcode: EX7
0
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We sold our house on the very first viewing but when we lost our first buyer due to unforeseen circumstances the staff at Underhills were straight on it and re listed getting us a new buyer within days.
Their follow up was great and Emma ...
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5 Star Review
Oct 22,2018
By:
'Peter'
Oct 22,2018
Services: Lettings (as a Landlord)
Rent PCM: £715
Would you recommend?: Yes
Postcode: EX4
Lettings (as a Landlord)
Rent PCM: £715
Postcode: EX4
0
people found
this helpful
We have rented our property through Underhill for more than 10 years. The staff has always been efficient, helpful, proactive and friendly. They were also very helpful when we finally decided to sell the property....
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Comment on agent fees
very reasonable
0
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“Thank you for an excellent service over the past 10 years ......”
5 Star Review
Jan 30,2017
By:
'Henry'
Jan 30,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Postcode: EX2
11
people found
this helpful
Thank you for an excellent service over the past 10 years or so. Both we as landlords and our tenants have always valued your prompt and efficient working practices....
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Comment on agent fees
The fees reflect the quality of tenants attracted and the quality of the service offered.
11
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“Tess and Sarah both helped me with re-renting my property. ......”
5 Star Review
Jan 16,2017
By:
'Claire'
Jan 16,2017
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: Yes
Postcode: EX4
Lettings (as a Landlord)
Rent PCM: £850
Postcode: EX4
11
people found
this helpful
Tess and Sarah both helped me with re-renting my property. Tess always returned my many emails and gave to quick and accurate answers to my various and numerous queries, especially about dealing with ex-tenants and deposits.
Sarah was also very helpful and offered some valuable ...
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Comment on agent fees
Average
11
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“I thought the service I received from viewing the property ......”
5 Star Review
Jan 09,2017
By:
'Chris'
Jan 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Tenant)
Postcode: EX2
10
people found
this helpful
I thought the service I received from viewing the property to getting the keys was fantastic. Underhills were great at ensuring a fast turnaround from the previous tenant as I needed to move in at short notice. Sarah was very thorough at going through all ...
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Comment on agent fees
Agents fees were very reasonable compared to those I have paid previously
10
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“Tess took really good care of us and answered all ......”
5 Star Review
Jan 06,2017
By:
'Sarah'
Jan 06,2017
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Tenant)
Rent PCM: £650
Postcode: EX2
10
people found
this helpful
Tess took really good care of us and answered all our enquiries fast.
We are delighted with the place she has found for us and we just can't thank her enough.
She is very Nice and professionnal and so is the rest of the staff, ...
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Comment on agent fees
Good
10
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“On recommendation, I have recently let a property through Underhill; ......”
5 Star Review
Jan 06,2017
By:
'Mike'
Jan 06,2017
Services: Lettings (as a Landlord)
Rent PCM: £695
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Rent PCM: £695
Postcode: EX2
11
people found
this helpful
On recommendation, I have recently let a property through Underhill; this with ease. All three members of staff assisting were friendly, efficient and have provided a high standard of communication throughout. Professional, with excellent local knowledge which is key, therefore happy to recommend this agent ...
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11
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“Underhills have provided an excellent service for us for many ......”
5 Star Review
Sep 12,2016
By:
'Daniel'
Sep 12,2016
Services: Lettings (as a Landlord)
Rent PCM: £775
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Rent PCM: £775
Postcode: EX2
13
people found
this helpful
Underhills have provided an excellent service for us for many years. We have purchased and subsequently let properties through them. Their service is second to none. Tess was always very helpful and prompt in replying to any questions we had. We will continue to use ...
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Comment on agent fees
Fees were very good.
13
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“Having rented a number of properties from various agents over ......”
5 Star Review
Jul 22,2016
By:
'Monika'
Jul 22,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EX4
Lettings (as a Tenant)
Postcode: EX4
21
people found
this helpful
Having rented a number of properties from various agents over the years, I'd like to say that the service I have received from Underhill regarding my latest home has been far and away the best. Tess was wonderfully patient with (and prompt in replying to) ...
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Comment on agent fees
Excellent value
21
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“My housemate and I were two postgraduate students looking for (......”
5 Star Review
Jun 27,2016
By:
'Jack'
Jun 27,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EX4
Lettings (as a Tenant)
Postcode: EX4
21
people found
this helpful
My housemate and I were two postgraduate students looking for (last minute) accommodation in Exeter. As our housing agent, Tess guided us through the entire process from paying our deposit to leaving the property and retrieving our deposit.
Throughout the entire year Tess - and ...
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21
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“We are very satisfied with the service we get in ......”
5 Star Review
Apr 30,2016
By:
'R'
Apr 30,2016
Services: Lettings (as a Landlord)
Rent PCM: £625
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Rent PCM: £625
Postcode: EX2
21
people found
this helpful
We are very satisfied with the service we get in connection with renting our property. They found ideal tenants straight away and they have now been trouble free for over two years.
There have been some issues with the building that contains our flat, and ...
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Comment on agent fees
The fees are reasonable and inclusive, with no hidden extras.
21
people found
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“Nikki has been wonderful, always keeping me up to date ......”
5 Star Review
Apr 28,2016
By:
'Giles'
Apr 28,2016
Services: Sales (as a Buyer)
Sold price: £150000
Would you recommend?: Yes
Postcode: EX2
Sales (as a Buyer)
Sold price: £150000
Postcode: EX2
19
people found
this helpful
Nikki has been wonderful, always keeping me up to date and going the extra mile on numerous occasions. She has helped find an attractive investment property for me to purchase, assisted in the purchase process and finally finding a good tenant....
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Comment on agent fees
Great value for money
19
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“Underhills have proved to be a very competent and efficient ......”
5 Star Review
Apr 28,2016
By:
'Underhills'
Apr 28,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Postcode: EX2
17
people found
this helpful
Underhills have proved to be a very competent and efficient managing agents. From the outset when they decided to to enter the world of management from house agency only they soon formed a very sound team who have become very knowledgeable in the complex property ...
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Comment on agent fees
A fee acceptable to both sides as fair and proper
17
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“As overseas landlords, we're very happy with the service we've ......”
5 Star Review
Apr 22,2016
By:
'E.Mullins'
Apr 22,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Postcode: EX2
23
people found
this helpful
As overseas landlords, we're very happy with the service we've received from Tess and Lindsay at Underhill and would certainly recommend them to others considering letting in the Exeter area....
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Comment on agent fees
Competitive fees within the Exeter area
23
people found
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“The Lettings team at Underhill are excellent and I have ......”
5 Star Review
Apr 06,2016
By:
'Tim'
Apr 06,2016
Services: Lettings (as a Landlord)
Rent PCM: £800
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Rent PCM: £800
Postcode: EX2
19
people found
this helpful
The Lettings team at Underhill are excellent and I have been very happy with their service provided. In particular, Tess Wigram has been a very positive and professional member of staff helping guide me through the management of my investment property. She is very good ...
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19
people found
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“Happy with the service, Tess is very friendly and is ......”
5 Star Review
Mar 09,2016
By:
'Tom'
Mar 09,2016
Services: Lettings (as a Tenant)
Rent PCM: £370
Would you recommend?: Yes
Postcode: EX1
Lettings (as a Tenant)
Rent PCM: £370
Postcode: EX1
21
people found
this helpful
Happy with the service, Tess is very friendly and is great at getting back to me. Resolves any issue on the day if not the next day. Thanks!...
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21
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“Tess has worked very hard to ensure we feel comfortable ......”
5 Star Review
Feb 19,2016
By:
'Great'
Feb 19,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EX41
Lettings (as a Tenant)
Postcode: EX41
20
people found
this helpful
Tess has worked very hard to ensure we feel comfortable and happy in our home. The day before we moved in, Tes went through all the legal documents with us and made us feel extremely comfortable about moving and ensured that if we ever needed ...
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Comment on agent fees
Good
20
people found
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“Tess has been hugely helpful and customer focussed from the ......”
5 Star Review
Feb 19,2016
By:
'Todd'
Feb 19,2016
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: Yes
Postcode: EX4
Lettings (as a Tenant)
Rent PCM: £925
Postcode: EX4
19
people found
this helpful
Tess has been hugely helpful and customer focussed from the off. Little things like having chocolate treats on hand for the Kids, through to helping with maintenance on the property and general account queries. Highly recommended....
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Comment on agent fees
Fees all seem reasonable in my experience
19
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“To whom it may concern.I have found Underhills and ......”
5 Star Review
Feb 17,2016
By:
'Rising'
Feb 17,2016
Services: Lettings (as a Landlord)
Rent PCM: £895
Would you recommend?: Yes
Postcode: EX2
Lettings (as a Landlord)
Rent PCM: £895
Postcode: EX2
22
people found
this helpful
To whom it may concern.
I have found Underhills and Tess Wigram in particular to be excellent at getting me good, long term tenants. They/she have/has proved to be both efficient and diligent in all aspects of my relations with them. I have ...
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Comment on agent fees
The agents fees are fair. I wonder if they should reduce fees on a percentage basis for those that have more than one property?
22
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“I've been speaking with Tess since our first viewing of ......”
5 Star Review
Jan 17,2016
By:
'LucyP'
Jan 17,2016
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: EX4
Lettings (as a Tenant)
Rent PCM: £650
Postcode: EX4
20
people found
this helpful
I've been speaking with Tess since our first viewing of the property and she has always been friendly, helpful and sincere. I feel confident that I can approach her with a problem and that she will do all she can to help solve it. I ...
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Comment on agent fees
Average
20
people found
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“We have always had great service in handling our lettings ......”
5 Star Review
Jan 14,2016
By:
'E&P'
Jan 14,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EX4
Lettings (as a Landlord)
Postcode: EX4
19
people found
this helpful
We have always had great service in handling our lettings from Tess and the team - professional, friendly and fast. We've been with Underhills for years and their help has been invaluable, especially as we live some way away....
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Comment on agent fees
Fees appear appropriate for level of service
19
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“Underhills went out of there way to accommodate my needs; ......”
5 Star Review
Dec 23,2015
By:
'Syed'
Dec 23,2015
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: EX1
Lettings (as a Tenant)
Rent PCM: £800
Postcode: EX1
18
people found
this helpful
Underhills went out of there way to accommodate my needs; whether it was leakage, appliance malfunction or any other queries, they were always courteous, prompt, transparent and extremely thorough.
The staff is comprised of genuinely nice and kind ladies.
But most importantly and above all, ...
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18
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“Excellent, rapid response to all enquiries - in the past 3 ......”
5 Star Review
Dec 09,2015
By:
'Benjamin'
Dec 09,2015
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: Yes
Postcode: EX1
Lettings (as a Tenant)
Rent PCM: £795
Postcode: EX1
19
people found
this helpful
Excellent, rapid response to all enquiries - in the past 3 months we have had tiles fall of the roof, electricity blow in the kitchen and the back door swell up so unusable, however due to prompt service the issues have been resolved quickly and had ...
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19
people found
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“We have had a mixed experience with Underhills.The process ......”
3 Star Review
Jan 08,2014
By:
'Finally'
Jan 08,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EX1
Lettings (as a Tenant)
Postcode: EX1
3
people found
this helpful
We have had a mixed experience with Underhills.
The process of setting up the tenancy was an absolute joke - they were utterly incompetent and gratuitoously unhelpful. They never responded to emails or returned phone calls, didn't keep us informed about what was going on, ...
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What agent could do to change your mind?
I'd rather have clicked a 'maybe' option, but that wasn't available. The process of arranging the tenancy was appalling, which is why I wouldn't recommend them. That said, the moron we dealt with was obviously pretty new and seems to have disappeared pretty quickly, so perhaps this was atypical. Making us travel across the country to sign the tenancy was entirely unnecessary and extremely inconvenient.
Attached Filesnbsp;
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many thanks for your glowing review. We do try to anticipate and respond to the situations of our customers... including those with young children, for whom an office and form filling are hardly fun!
We're glad that on this occasion, we were able to make your experience a little less fraught, and to provide a service over and above.
Thanks again!