“Avoid at all cost!!!! Disgusting awful peopl......”
1 Star Review
Aug 19,2024
By:
'Bex'
Aug 19,2024
Services: I sold a property using them
Would you recommend?: No
Postcode: NE28
I sold a property using them
Postcode: NE28
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Avoid at all cost!!!!
Disgusting awful people!!!
Customer service is none existent and they don't do there job when come to selling your house and when you ask to leave due to having lost faith!...
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“Avoid at all cost!!!! Disgusting awful peopl......”
1 Star Review
Aug 19,2024
By:
'Bex'
Aug 19,2024
Services: I sold a property using them
Would you recommend?: No
Postcode: NE28
I sold a property using them
Postcode: NE28
0
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Avoid at all cost!!!!
Disgusting awful people!!!
Customer service is none existent and they don't do there job when come to selling your house and when you ask to leave due to having lost faith!...
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“Dreadful company. They've treated my neighno......”
1 Star Review
Nov 16,2023
By:
'Gosforth'
Nov 16,2023
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NE3
Lettings (Prospective customer)
Postcode: NE3
1
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Dreadful company. They've treated my neighnours terribly; failed to get important repairs done, ignored instructions from Environmental Health and been rude and unhelpful. It also looks like they facilitated a revenge eviction since the family were served a Section 21 notice after they complained about the ...
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“Extremely poor service. Other tenants have de......”
1 Star Review
Nov 16,2023
By:
'FFBB'
Nov 16,2023
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: NE4
Lettings (as a Tenant)
Rent PCM: £750
Postcode: NE4
0
people found
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Extremely poor service. Other tenants have dealt with unsafe electrics and mould, and when they have complained to environmental health, they have been served with an eviction notice. Do not use!...
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“The worst letting agent I have dealt with...”
1 Star Review
May 03,2018
By:
'Very'
May 03,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE4
Lettings (as a Tenant)
Postcode: NE4
0
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Horrible, unprofessional and anal. This letting agency charges few hundred pounds for agency fee and do nothing. We wanted to move out before the end tenancy and were told this will cost extra. They never follow up with repairs when needed and were very disorganized. ...
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Comment on agent fees
Horrendous, high, unacceptable and I am actually still unsure why we paid
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“I can't believe how horrificly bad this company is. I ......”
1 Star Review
Sep 21,2017
By:
'Jane'
Sep 21,2017
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: NE7
Lettings (as a Tenant)
Rent PCM: £900
Postcode: NE7
3
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I can't believe how horrificly bad this company is. I have had a leak for 6 months and they have sent the wrong tradesman round at least 6 TIMES. I eventually got the right man round who assured me he'd be back the week after to fix ...
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Comment on agent fees
Indifferent
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“Lucy was both friendly and professional in her dealings with ......”
5 Star Review
Jun 05,2017
By:
'Josh'
Jun 05,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE30
Lettings (as a Tenant)
Postcode: NE30
0
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Lucy was both friendly and professional in her dealings with me via e-mail - very speedy replies and addressed my queries head on....
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“Having never rented before Lucy helped us every step of ......”
5 Star Review
Jun 03,2017
By:
'DebbieandMark'
Jun 03,2017
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: NE38
Lettings (as a Tenant)
Rent PCM: £895
Postcode: NE38
0
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Having never rented before Lucy helped us every step of the way and kept us fully informed. Would highly recommend at one of the most stressful times in your life it's nice to have someone there that is helpful and does what she is going ...
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Comment on agent fees
Very high but so are they all. My one little thing is you had copies of our passports but still we had to pay extra for an imagration check. This should be included in the fee if nessary.
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“Excellent and prompt response and assistance. I have been letting ......”
5 Star Review
May 09,2017
By:
'Landlord'
May 09,2017
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: NE3
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: NE3
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Excellent and prompt response and assistance. I have been letting my properties via Jan Forster for 2 years now. Having a "managed let" with JFE was one of the soundest decisions I've made and would highly recommend them to everyone....
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Comment on agent fees
Very competitive and I get the same or better service as many more expensive letting agents in the market! But no compromise on the quality of service either, so a winner on all fronts!
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“My first 'port of call' was with Paul and Jess ......”
5 Star Review
Apr 26,2017
By:
'Ann'
Apr 26,2017
Services: Lettings (as a Landlord)
Rent PCM: £500
Would you recommend?: Yes
Postcode: NE22
Lettings (as a Landlord)
Rent PCM: £500
Postcode: NE22
0
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My first 'port of call' was with Paul and Jess at this office and they were excellent. I had to do very little with the process (thankfully) but was always kept informed, and updated throughout. From the minute I decided to use Jan Foster's Estate ...
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Comment on agent fees
Were very fair considering the work involved they put in.
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“Very good service, you were always ready to help thank ......”
4 Star Review
Apr 24,2017
By:
'Lizzy'
Apr 24,2017
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NE1
Sales (as a Buyer)
Postcode: NE1
0
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Very good service, you were always ready to help thank you!
We were glad you are the agent use by the vendor....
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N/A
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“Sarah was lovely over the phone, always called back wen ......”
5 Star Review
Apr 19,2017
By:
'Katie'
Apr 19,2017
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NE33
Sales (as a Buyer)
Postcode: NE33
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Sarah was lovely over the phone, always called back wen she said she would, was really helpful during the negotiation stage and dealt with everything very quickly and gave great advice....
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“Would highly recommend Jan Forster,especially Sarah McCann very helpful ......”
5 Star Review
Apr 12,2017
By:
'Mr'
Apr 12,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NE3
Sales (as a Vendor)
Postcode: NE3
0
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Would highly recommend Jan Forster,especially Sarah McCann very helpful and kept us up to date throughout the process, very professional service....
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Comment on agent fees
Good
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“Jan Forsters have now sourced tenants for me 3 occasions and ......”
5 Star Review
Apr 05,2017
By:
'Dan'
Apr 05,2017
Services: Lettings (as a Landlord)
Rent PCM: £500
Would you recommend?: Yes
Postcode: NE13
Lettings (as a Landlord)
Rent PCM: £500
Postcode: NE13
0
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Jan Forsters have now sourced tenants for me 3 occasions and every time have done so very quickly, efficiently and have found well vetted tenants.
There communication is excellent and keep you up to date at each step of the process....
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Comment on agent fees
Reasonable fees given the high level of service.
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“Kirsty has helped me from start to finish of my ......”
5 Star Review
Apr 05,2017
By:
'Tez'
Apr 05,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE5
Lettings (as a Tenant)
Postcode: NE5
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Kirsty has helped me from start to finish of my renting process. She has got back to me quickly with all questions answered correctly and in detail. It has been my first rental property and Kirsty made it easy and stress free for me.
Would ...
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Comment on agent fees
Average
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“Fantastic service from start to finish. All stages of development ......”
5 Star Review
Apr 03,2017
By:
'QB28'
Apr 03,2017
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: NE62
Lettings (as a Tenant)
Rent PCM: £700
Postcode: NE62
0
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Fantastic service from start to finish. All stages of development t were communicated quickly and directly- would highly recommend to anyone...
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Comment on agent fees
Standard- not expensive in comparison to others
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“New tenant was found and all necessary paperwork sorted easily ......”
5 Star Review
Mar 10,2017
By:
'Claire'
Mar 10,2017
Services: Lettings (as a Landlord)
Rent PCM: £475
Would you recommend?: Yes
Postcode: NE3
Lettings (as a Landlord)
Rent PCM: £475
Postcode: NE3
0
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New tenant was found and all necessary paperwork sorted easily and quickly. Very happy with the service we received thank you...
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Comment on agent fees
fine
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“despite an undefined moving-in date being all we had to ......”
5 Star Review
Mar 10,2017
By:
'Cian'
Mar 10,2017
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: NE3
Lettings (as a Tenant)
Rent PCM: £775
Postcode: NE3
0
people found
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despite an undefined moving-in date being all we had to work with, Jess & Jan Forster in general nevertheless went out of their way to make the process as smooth as possible- including providing supervised access to the property a couple of days early for us ...
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Comment on agent fees
a little on the steep side, but with the service provided I don't feel as totally sharked as I have previously
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“Denise is a very kind lady, and gave us lots ......”
5 Star Review
Feb 24,2017
By:
'YG'
Feb 24,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE3
Lettings (as a Tenant)
Postcode: NE3
0
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Denise is a very kind lady, and gave us lots of help in letting the property we are currently living. It is always a pleasure when talking to her....
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“Anna was able to help me with all my inquiries ......”
5 Star Review
Feb 16,2017
By:
'Emma'
Feb 16,2017
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: Yes
Postcode: AB32
Lettings (as a Landlord)
Rent PCM: £575
Postcode: AB32
0
people found
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Anna was able to help me with all my inquiries quickly and efficiently. I felt very confident that I was being given all the information I needed....
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Comment on agent fees
I think the fees were fair for the service received.
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“Marilyn has worked tirelessly and gone above and beyond all ......”
5 Star Review
Feb 05,2017
By:
'Tilly'
Feb 05,2017
Services: Sales (as a Vendor)
Sold price: £1125
Would you recommend?: Yes
Postcode: NE13
Sales (as a Vendor)
Sold price: £1125
Postcode: NE13
0
people found
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Marilyn has worked tirelessly and gone above and beyond all expectations that I had. I have been kept informed at all stages of the process of selling and I really appreciated this....
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Comment on agent fees
Good
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“i would like to thank Joanne Graham who helped us ......”
5 Star Review
Feb 03,2017
By:
'James'
Feb 03,2017
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: Yes
Postcode: NE5
Lettings (as a Tenant)
Rent PCM: £600
Postcode: NE5
0
people found
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i would like to thank Joanne Graham who helped us through from start to finish with our new home very professional...
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Comment on agent fees
good
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“Emma & Kurt were absolutely brilliant. They pulled out all the ......”
5 Star Review
Feb 02,2017
By:
'Lynne'
Feb 02,2017
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: NE13
Sales (as a Vendor)
Postcode: NE13
0
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Emma & Kurt were absolutely brilliant. They pulled out all the stops to get my house sold & kept us very happy and stress free in the meantime. Couldn't thank them enough for what they have done for us. They made me feel at ease and made ...
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“It's been really quick and easy to get my property ......”
5 Star Review
Jan 25,2017
By:
'JamieA'
Jan 25,2017
Services: Lettings (as a Landlord)
Rent PCM: £680
Would you recommend?: Yes
Postcode: NE12
Lettings (as a Landlord)
Rent PCM: £680
Postcode: NE12
0
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It's been really quick and easy to get my property listed and rented out, the service and the communication has been quick and positive....
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“We found the procedure to rent the property was kept ......”
5 Star Review
Jan 24,2017
By:
'Ruth'
Jan 24,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NE13
Lettings (as a Landlord)
Postcode: NE13
1
people found
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We found the procedure to rent the property was kept simple and straight forward. Guidance in expectation of rental income and legal requirements was excellent. Arranging advertising and then prospective tenants visiting he property was efficient and we were kept up to date on outcomes....
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Comment on agent fees
The fees were reasonable.
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“Terrible customer service. Multiple repairs were needed as I moved ......”
1 Star Review
Jan 20,2017
By:
'L'
Jan 20,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE
Lettings (as a Tenant)
Postcode: NE
0
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Terrible customer service. Multiple repairs were needed as I moved in, had to contact all the contractors by myself and pass the information to Jan Forster. What am I paying for?...
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Comment on agent fees
Shockingly high.
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“HiI would definitely recommend using Jan foster, Sarah was professional, ......”
5 Star Review
Dec 15,2016
By:
'Louise'
Dec 15,2016
Services: Sales (as a Vendor)
Sold price: £190000
Would you recommend?: Yes
Postcode: NE13
Sales (as a Vendor)
Sold price: £190000
Postcode: NE13
1
people found
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Hi
I would definitely recommend using Jan foster, Sarah was professional, helpful and nothing was ever to much trouble. We will definitely use them again in the future. From start to finish a great service...
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Comment on agent fees
Good
1
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“I couldn't fault Sarah she was great! Very pleasant talk ......”
5 Star Review
Dec 15,2016
By:
'Dan'
Dec 15,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NE13
Sales (as a Buyer)
Postcode: NE13
0
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I couldn't fault Sarah she was great! Very pleasant talk too and very understanding with various situations, she kept me updated with the progress of my purchase regularly, which was great. Sarah did not pressurise me, when there was problems with mortgages etc, Sarah was ...
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“Hannah was prompt, efficient and friendly. The service was excellent, ......”
5 Star Review
Nov 25,2016
By:
'Mark'
Nov 25,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NE13
Lettings (as a Tenant)
Postcode: NE13
0
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Hannah was prompt, efficient and friendly. The service was excellent, providing all the information I needed to get things done....
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Comment on agent fees
I think the £300 I paid was reasonable.
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“We have had a great experience with Jan Foster's - ......”
5 Star Review
Sep 19,2016
By:
'NorthEastEngland'
Sep 19,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NE3
Sales (as a Buyer)
Postcode: NE3
0
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We have had a great experience with Jan Foster's - they have been very efficient and organised in supporting us with the purchase of the property. Would definitely recommend to anyone....
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