“We have recently had some issues with the property and ......”
5 Star Review
Mar 24,2017
By:
'Jess'
Mar 24,2017
Branch: Grantham, 63 High Street
Services: Lettings (as a Tenant)
Rent PCM: £565
Would you recommend?: Yes
Postcode: NG31
Branch: Grantham, 63 High Street
Lettings (as a Tenant)
Rent PCM: £565
Postcode: NG31
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people found
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We have recently had some issues with the property and initially wasn't aware who could help me and what to do!
I got throught ti sequence and was put through to Kym, instantly I felt like someone was on my side and all the stress seemed to disappear!
Not only did she listen to me moan and groan about the issues we had but she also made me feel better knowing I could moan to her if needed.
Being the manager of a Customer Service team myself I know how awkward and difficult it can be dealing with situations such as ours, but Kym took everything I said on board and has dealt with the problem very efficiently and effectively, constantly chasing the contractor needed, the landlady and checking in with me daily.
Kym continuously made me feel like something was being done to help and that I wasn't trying to get the issue sorted by myself.
Kym is comforting and just such a lovely person to speak to one the phone.
If you ever had issues with your property and manage to speak to Kym I would class you as a very lucky person! So professional and very down to earth.
If I ever have issues with the house again I'll be straight on the phone to Kym.
Thank you for all your help and support through the issues and look forward to speaking with you soon.
Thank you
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