88% sales valuation accuracy
93% sales fee satisfaction
98% lettings valuation accuracy
96% lettings fee satisfaction
Mar 29,2017
Mar 29,2017
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Was buying a new build 'Executive' house that Beresfords had sole responsibility for marketing. I had absolutely no exposure/opportunity to interact with the developer (William Thompson Homes of Leytonstone). Under threat of "6 other people being very interested", I asked my key questions and handed over a £1000 Reservation Fee. The house was marketed by Beresfords as being 2551 square feet in size, with such information being fundamental to my assessing the acceptability of the asking price in comparison to other new build properties. I asked for evidence of the size, in the form of schematics, but was repeatedly asked by Berefords to "accept" what I had been told as true...even though I kept stating my doubts to them and asking for evidence! My requests were rebuffed and, instead, I was being constantly pressured to proceed under threat of "another party being willing to buy". I persisted in my demand for evidence and, just 3 days before exchange of contracts, Beresfords served up schematics showing the house was MUCH smaller than they had told me pre-reservation! In fact, the house was proven to be just 2174 square feet in size, some 370 square feet smaller!! An independent valuation confirmed the MISREPRESENTATION by Beresfords and I duly revised down my offer. This was rejected out of hand and the transaction was terminated. I am now claiming all of my costs back from Beresfords, on the basis of their MISREPRESENTATION. So far, the Executive Management of Beresfords has flatly denied any wrongdoing and refuse to accept responsibility for the £0000s of legal and other fees I have incurred, refusing also to refund my £1000 Reservation Fee! There were numerous other issues with conduct and quality that I won't go into here, but do feel free to message me. You can make your own mind up as to who NOT to transact through when buying/selling property......
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29th Oct 2024
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24th Oct 2024
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21st Oct 2024
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21st Oct 2024
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21st Oct 2024
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18th Oct 2024
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Opening Hours
Address
Beresfords
10 Duke Street
Chelmsford
Essex
CM1 1HL
sell: 01245 500555 lett: 01245 500666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 93% | £100,000 | £15,150,000 |
| Lettings | 98% | 96% | £650 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 62 | 2 | 131 | 12 | 13 | 1 | 16 | 1 | 8 | 4 |
Areas covered
- CM3 4
- CM1 1
- CM3 8
- CM1 2
- CM2 0
- CM1 6
- CM1 7
- CM2 6
- CM2 7
- CM2 8
- CM2 9
- CM3 1
- CM3 2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 29,2024
Oct 29,2024
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Easy to communicate and always updates us with the sale process....
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Oct 24,2024
Oct 24,2024
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Been dealing with Gabby and all i can say is she is excellent at her job! she is polite, knowledgeable and very accommodating to my requirements. When i called to book in a viewing she was quick to book me in straight away and then ...
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Oct 21,2024
Oct 21,2024
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Gabby is Very friendly, polite and helpful, always happy to help....
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Oct 21,2024
Oct 21,2024
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Having used other agents in the area with little success, Beresfords have shone in terms of their integrity, service and standards. Their communication has been excellent throughout the process and Gabby, Rhiannon, and Josh have all been a pleasure to work with. I would wholeheartedly ...
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Oct 21,2024
Oct 21,2024
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Gabby was very helpful and easy to speak to in regards to purchasing a new property, she was prompt during viewings and had the relevant knowledge and information to hand that made it easier to make a decision. Since the offer was made, Gabby has ...
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Oct 18,2024
Oct 18,2024
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Having used other agents in the area with little success, Beresfords have shone in terms of their integrity, service and standards. Their communication has been excellent throughout the process and Gabby, Rhiannon, and Josh have all been a pleasure to work with. I would wholeheartedly ...
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Oct 17,2024
Oct 17,2024
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I recently had a maintenance issue ( MAINLY RELATED TO CHANGE OF WINDOWS & DOORS), and the service I received from Beresfords was exceptional. Cara Scott, my Property Manager, was incredibly professional, responsive, and made the entire process seamless. Cara handled the entire process efficiently, and the ...
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Oct 30, 2024
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Vikram
Thank you for your kind words. I was pleased to read that Cara provided an exceptional service for your maintenance needs. We look forward to working with you again in the future. ...
Oct 17,2024
Oct 17,2024
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Gabby has been amazing with us. Helping sort out everything with the house we are purchasing. Kept us in the loop and was always happy to help whenever we needed it. It has been very pleasant so far dealing with gabby and james thank you ...
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Oct 17,2024
Oct 17,2024
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Rhiannon has been fantastic throughout this whole process. We are incredibly grateful to have her guidance and advice throughout this process. She has also been very communicative and patient with us and we would definitely recommend Rhiannon to anyone wishing to buy a property....
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Oct 17,2024
Oct 17,2024
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Regular and efficient updates on the progress of our purchase. They are always easy to get in touch with and return calls very quickly if unavailable (no chasing needed). Excellent communication and a friendly team....
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Oct 17,2024
Oct 17,2024
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We couldn't be more pleased with the service James at Beresfords provided when selling our flat in Watson Heights. From start to finish, he was professional, approachable, and incredibly efficient. His knowledge of the market, attention to detail, and excellent communication made the entire process ...
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Oct 17,2024
Oct 17,2024
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Joshua Auger was truly exceptional from start to finish. His dedication and professionalism stood out, consistently keeping me informed—even outside of office hours and on weekends. From the moment he valued my property in June, it was clear that he was not only a ...
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Oct 17,2024
Oct 17,2024
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After months on the market with other agents and no offers, James turned everything around. He secured a buyer for over a million pounds, far exceeding our expectations.
The process wasn't easy, especially with the challenges of keeping the chain intact and us finding our ...
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Sep 30,2024
Sep 30,2024
1
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I've had some problems with Beresfords in the past whilst renting out my property but when it came to ending the previous tenancy and moving through the check out process of selling the property, Amy has been fantastic and restored my faith in Beresfords as ...
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Oct 30, 2024
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Mark
Thank you for sharing your experience with us. I was pleased to hear that Amy's support during the end of your tenancy made such a positive impact and we wish you all the best in the future. ...
Sep 28,2024
Sep 28,2024
0
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Thank you Barbara for your conscientious diligence in securing my property post vacation by the tenant. Despite the property manager washing his hands off and being rude in his response to me, you went beyond and took full responsibility to recover the compensation from the ...
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Oct 30, 2024
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Mr. Johnstone
Thank you for your feedback and 5-star rating. Apologies for the earlier experience that you had and it is great to see Barbara's dedication to her work, especially under challenging circumstances. We hope to work with you again in the future. ...
Sep 27,2024
Sep 27,2024
0
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We had a poor experience letting from Beresfords Chelmsford.
- Took our rent twice one month, and then took 20 days to return the overpayment.
- Maintenance issues had to be chased frequently and still took many months to resolve or were never addressed. This included ...
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Sep 23,2024
Sep 23,2024
0
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I recently worked with James Westbrook on the sale of my property at 118 Louis Drive West, and I couldn't be more pleased with the outcome. From start to finish, James demonstrated professionalism, excellent communication, and deep market knowledge. His pricing and marketing strategies quickly attracted ...
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Sep 18,2024
Sep 18,2024
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Jay from Beresfords has been very good in helping me and my partner find a property in Chelmsford. Showing us around he was very friendly and professional. Great with keeping in contact with us. Would recommend him to others....
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Sep 27, 2024
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Michaela,
I was delighted to read that Jay provided a friendly and personal service in helping you and your partner find a property in Chelmsford. It is good to know that he kept you well informed throughout the process and I appreciate your recommendation to others. We wish you all the best in your new home. ...
Sep 17,2024
Sep 17,2024
0
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I was extremely pleased with the service I received from Beresford particularly the handling of a repair issue.
Cara Scott was helpful throughout the whole process when I reported a repair issue.
She was very professional and her communication was very perfect and effective.
It's ...
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Sep 27, 2024
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Frank,
Thank you for your glowing review and 5-star rating. I was thrilled to read that Cara provided professional and effective support in handling your maintenance issue. We look forward to working with you again. ...
Sep 11,2024
Sep 11,2024
0
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Joshua from Beresfords Estate Agents provided exceptional service throughout the entire purchasing process. His professionalism, attention to detail, and friendly approach made everything smooth and stress-free. Highly recommended!...
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Sep 12, 2024
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Hi Mr Phillip,
Thank you for taking the time to post your 5 star award for Joshua, Assistant Manager at our Chelmsford office. Joshua works really hard to ensure the purchasing process goes through as smoothly as possible, guiding and supporting throughout the process whilst keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Sep 11,2024
Sep 11,2024
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We were previously with another agent, I have to admit I was swayed by a higher price and a lower fee. Naturally they did not sell my house, James came back out to my property for a second time as was just a professional as ...
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Sep 12, 2024
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Hi Joanna,
Many thanks for the 5 star review and kind comments for James, Director of Office at our Chelmsford branch. James will do all possible to ensure the right marketing strategy is in place to achieve maximum interest and price for our clients, guiding and supporting throughout the transaction. With his knowledge and expertise, he is best placed to overcome any issues which may arise during the process and I am pleased to hear his tenacity has enabled you to purchase your new home. We ...
Sep 09,2024
Sep 09,2024
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James and his team have been amazing in helping me find a property. They have been very responsive in answering my emails and questions and have all been so knowledgeable. Thank you all...
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Sep 09, 2024
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Hi Chris,
Many thanks for the 5 star award for James and his team at our Chelmsford office. The team all work hard matching people to property and I am pleased to hear they have found you something suitable to purchase. We appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Sep 04,2024
Sep 04,2024
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I have finally completed on my dream home, it took forever to go through due to complications with probate and the onward chain. I have to say if it wasn’t for James’ hard work negotiating the chain and keeping everyone updated I don’t ...
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Sep 09, 2024
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Hi Jackie,
Many thanks for the 5 star award for James, Director of Office at our Chelmsford branch. Your purchase would have been in safe hand with James as he would have been perfectly placed to deal with any issues which may have arisen during the process. James will guide and support, throughout the transaction, whilst keeping all parties regularly updated. He will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Servi ...
Sep 01,2024
Sep 01,2024
0
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Amazing throughout the entire process very helpful, would definitely recommend...
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Sep 27, 2024
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Bobby,
I was thrilled to hear that you had a great experience from start to finish and it is pleasing to know that our lettings team and their support made a difference. We truly appreciate your recommendation and wish you all the best in your new home. ...
Aug 14,2024
Aug 14,2024
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I had the displeasure of selling my flat in Chelmsford through James at Beresfords. I have never experienced someone change so quickly as a client in any sphere. When trying to secure the business of selling our flat, James was friendly, quick to respond, he ...
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Aug 21, 2024
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Hi Jason,
Having read your recent review, I am naturally concerned with the comments made within. As a company, we pride ourselves on the quality of our customer service and it is disappointing to hear we let you down.
Following a detailed appraisal of your file and subsequent conversations with James, it would appear he could have been more focused when dealing with the progression of your sale. Service standards, from first point of contact through to exchange and completion, should rema ...
Jun 14,2024
Jun 14,2024
0
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Very lovely and helpful. Helped me with all my inquiries and very skilled at keeping in touch and updated about the status of the application...
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Jul 22, 2024
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Violeta,
Thank you for your recent review and 5-star rating in regards to your recent dealings with our lettings team at Chelmsford, but in particular Abby. It is pleasing to hear that you found her helpful and that she was able to assist you with your enquiries. We wish you all the best in your new home. ...
May 26,2024
May 26,2024
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Cara was very helpful during this issue the tenants experienced and communicated every step of the process which was great. Thank you Cara....
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May 29, 2024
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Thank you for your positive review and 5-star rating. Cara's commitment to clear communication and helpfulness shone through and I was pleased to read that she could assist your tenants and kept you informed every step of the way. ...
May 25,2024
May 25,2024
0
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A big thank you to Cara Scott who was extremely helpful in resolving a maintenance issue that my new Tenants reported shortly after taking occupation. Cara dealt with the issue swiftly to ensure that the problem was resolved the very same day! Brilliant service and ...
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May 29, 2024
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Many thanks for your positive review and 5-star rating. It is great to read that Cara resolved the maintenance issue for your new tenants swiftly. Your kind words regarding her brilliant service mean a lot and we hope to continue our good business relationship going forward. ...
Apr 16,2024
Apr 16,2024
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Our matter was dealt with swiftly, and without issue.
Thank you....
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May 29, 2024
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Thank you for your kind review. I was delighted to read that everything progressed smoothly and swiftly and I know Sophie will appreciate your 5-star rating. ...
Apr 05,2024
Apr 05,2024
0
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Over the Easter weekend we have highlighted two issues with two different items and these were resolved before the end if the following week. Cara 's quick response and update was really appreciated....
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Apr 16, 2024
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Massimo,
Thank you so much for sharing your recent experience with us. It was pleasing to read that Cara was able to swiftly address your issues you encountered over the Easter weekend. Providing timely responses and efficient resolutions is a top priority for Beresfords and I will be sure to pass on your kind words to Cara. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 3:46 PM 27/06/2019 by allAgents
Best Letting Agent in Chelmsford 
