88% sales valuation accuracy
93% sales fee satisfaction
98% lettings valuation accuracy
96% lettings fee satisfaction
May 18,2017
May 18,2017
2
people found
this helpful
this helpful
Easily approachable.
Give good advise ( at least to me)
Can answer the questions I asked.
xx xx xx xx xx
Give good advise ( at least to me)
Can answer the questions I asked.
xx xx xx xx xx
Comment on agent fees
This is my first experience for letting. I think it is fair.MT
Was this helpful?
Yes
Yes
Jun 05, 2017
Thank you for your feedback. I'm pleased that you felt the advice provided by our staff was good and that when you had queries they were approachable.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Oct 2024
reviewed by 'Thiva'
24th Oct 2024
reviewed by 'Lucy'
21st Oct 2024
reviewed by 'Jamie'
21st Oct 2024
reviewed by 'Jack'
21st Oct 2024
reviewed by 'Zainab'
18th Oct 2024
reviewed by 'Jack'
Opening Hours
Address
Beresfords
10 Duke Street
Chelmsford
Essex
CM1 1HL
sell: 01245 500555 lett: 01245 500666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 93% | £100,000 | £15,150,000 |
| Lettings | 98% | 96% | £650 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 62 | 2 | 131 | 12 | 13 | 1 | 16 | 1 | 8 | 4 |
Areas covered
- CM3 4
- CM1 1
- CM3 8
- CM1 2
- CM2 0
- CM1 6
- CM1 7
- CM2 6
- CM2 7
- CM2 8
- CM2 9
- CM3 1
- CM3 2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Oct 29,2024
Oct 29,2024
0
people found
this helpful
this helpful
Easy to communicate and always updates us with the sale process....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2024
Oct 24,2024
0
people found
this helpful
this helpful
Been dealing with Gabby and all i can say is she is excellent at her job! she is polite, knowledgeable and very accommodating to my requirements. When i called to book in a viewing she was quick to book me in straight away and then ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2024
Oct 21,2024
0
people found
this helpful
this helpful
Gabby is Very friendly, polite and helpful, always happy to help....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2024
Oct 21,2024
0
people found
this helpful
this helpful
Having used other agents in the area with little success, Beresfords have shone in terms of their integrity, service and standards. Their communication has been excellent throughout the process and Gabby, Rhiannon, and Josh have all been a pleasure to work with. I would wholeheartedly ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2024
Oct 21,2024
0
people found
this helpful
this helpful
Gabby was very helpful and easy to speak to in regards to purchasing a new property, she was prompt during viewings and had the relevant knowledge and information to hand that made it easier to make a decision. Since the offer was made, Gabby has ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18,2024
Oct 18,2024
0
people found
this helpful
this helpful
Having used other agents in the area with little success, Beresfords have shone in terms of their integrity, service and standards. Their communication has been excellent throughout the process and Gabby, Rhiannon, and Josh have all been a pleasure to work with. I would wholeheartedly ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
I recently had a maintenance issue ( MAINLY RELATED TO CHANGE OF WINDOWS & DOORS), and the service I received from Beresfords was exceptional. Cara Scott, my Property Manager, was incredibly professional, responsive, and made the entire process seamless. Cara handled the entire process efficiently, and the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30, 2024
View all comments
(1)
Vikram
Thank you for your kind words. I was pleased to read that Cara provided an exceptional service for your maintenance needs. We look forward to working with you again in the future. ...
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
Gabby has been amazing with us. Helping sort out everything with the house we are purchasing. Kept us in the loop and was always happy to help whenever we needed it. It has been very pleasant so far dealing with gabby and james thank you ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
Rhiannon has been fantastic throughout this whole process. We are incredibly grateful to have her guidance and advice throughout this process. She has also been very communicative and patient with us and we would definitely recommend Rhiannon to anyone wishing to buy a property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
Regular and efficient updates on the progress of our purchase. They are always easy to get in touch with and return calls very quickly if unavailable (no chasing needed). Excellent communication and a friendly team....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
We couldn't be more pleased with the service James at Beresfords provided when selling our flat in Watson Heights. From start to finish, he was professional, approachable, and incredibly efficient. His knowledge of the market, attention to detail, and excellent communication made the entire process ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
Joshua Auger was truly exceptional from start to finish. His dedication and professionalism stood out, consistently keeping me informed—even outside of office hours and on weekends. From the moment he valued my property in June, it was clear that he was not only a ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
After months on the market with other agents and no offers, James turned everything around. He secured a buyer for over a million pounds, far exceeding our expectations.
The process wasn't easy, especially with the challenges of keeping the chain intact and us finding our ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2024
Sep 30,2024
1
people found
this helpful
this helpful
I've had some problems with Beresfords in the past whilst renting out my property but when it came to ending the previous tenancy and moving through the check out process of selling the property, Amy has been fantastic and restored my faith in Beresfords as ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30, 2024
View all comments
(1)
Mark
Thank you for sharing your experience with us. I was pleased to hear that Amy's support during the end of your tenancy made such a positive impact and we wish you all the best in the future. ...
Sep 28,2024
Sep 28,2024
0
people found
this helpful
this helpful
Thank you Barbara for your conscientious diligence in securing my property post vacation by the tenant. Despite the property manager washing his hands off and being rude in his response to me, you went beyond and took full responsibility to recover the compensation from the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30, 2024
View all comments
(1)
Mr. Johnstone
Thank you for your feedback and 5-star rating. Apologies for the earlier experience that you had and it is great to see Barbara's dedication to her work, especially under challenging circumstances. We hope to work with you again in the future. ...
Sep 27,2024
Sep 27,2024
0
people found
this helpful
this helpful
We had a poor experience letting from Beresfords Chelmsford.
- Took our rent twice one month, and then took 20 days to return the overpayment.
- Maintenance issues had to be chased frequently and still took many months to resolve or were never addressed. This included ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2024
Sep 23,2024
0
people found
this helpful
this helpful
I recently worked with James Westbrook on the sale of my property at 118 Louis Drive West, and I couldn't be more pleased with the outcome. From start to finish, James demonstrated professionalism, excellent communication, and deep market knowledge. His pricing and marketing strategies quickly attracted ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 18,2024
Sep 18,2024
0
people found
this helpful
this helpful
Jay from Beresfords has been very good in helping me and my partner find a property in Chelmsford. Showing us around he was very friendly and professional. Great with keeping in contact with us. Would recommend him to others....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27, 2024
View all comments
(1)
Michaela,
I was delighted to read that Jay provided a friendly and personal service in helping you and your partner find a property in Chelmsford. It is good to know that he kept you well informed throughout the process and I appreciate your recommendation to others. We wish you all the best in your new home. ...
Sep 17,2024
Sep 17,2024
0
people found
this helpful
this helpful
I was extremely pleased with the service I received from Beresford particularly the handling of a repair issue.
Cara Scott was helpful throughout the whole process when I reported a repair issue.
She was very professional and her communication was very perfect and effective.
It's ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27, 2024
View all comments
(1)
Frank,
Thank you for your glowing review and 5-star rating. I was thrilled to read that Cara provided professional and effective support in handling your maintenance issue. We look forward to working with you again. ...
Sep 11,2024
Sep 11,2024
0
people found
this helpful
this helpful
Joshua from Beresfords Estate Agents provided exceptional service throughout the entire purchasing process. His professionalism, attention to detail, and friendly approach made everything smooth and stress-free. Highly recommended!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12, 2024
View all comments
(1)
Hi Mr Phillip,
Thank you for taking the time to post your 5 star award for Joshua, Assistant Manager at our Chelmsford office. Joshua works really hard to ensure the purchasing process goes through as smoothly as possible, guiding and supporting throughout the process whilst keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Sep 11,2024
Sep 11,2024
0
people found
this helpful
this helpful
We were previously with another agent, I have to admit I was swayed by a higher price and a lower fee. Naturally they did not sell my house, James came back out to my property for a second time as was just a professional as ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12, 2024
View all comments
(1)
Hi Joanna,
Many thanks for the 5 star review and kind comments for James, Director of Office at our Chelmsford branch. James will do all possible to ensure the right marketing strategy is in place to achieve maximum interest and price for our clients, guiding and supporting throughout the transaction. With his knowledge and expertise, he is best placed to overcome any issues which may arise during the process and I am pleased to hear his tenacity has enabled you to purchase your new home. We ...
Sep 09,2024
Sep 09,2024
0
people found
this helpful
this helpful
James and his team have been amazing in helping me find a property. They have been very responsive in answering my emails and questions and have all been so knowledgeable. Thank you all...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09, 2024
View all comments
(1)
Hi Chris,
Many thanks for the 5 star award for James and his team at our Chelmsford office. The team all work hard matching people to property and I am pleased to hear they have found you something suitable to purchase. We appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Sep 04,2024
Sep 04,2024
0
people found
this helpful
this helpful
I have finally completed on my dream home, it took forever to go through due to complications with probate and the onward chain. I have to say if it wasn’t for James’ hard work negotiating the chain and keeping everyone updated I don’t ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09, 2024
View all comments
(1)
Hi Jackie,
Many thanks for the 5 star award for James, Director of Office at our Chelmsford branch. Your purchase would have been in safe hand with James as he would have been perfectly placed to deal with any issues which may have arisen during the process. James will guide and support, throughout the transaction, whilst keeping all parties regularly updated. He will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Servi ...
Sep 01,2024
Sep 01,2024
0
people found
this helpful
this helpful
Amazing throughout the entire process very helpful, would definitely recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27, 2024
View all comments
(1)
Bobby,
I was thrilled to hear that you had a great experience from start to finish and it is pleasing to know that our lettings team and their support made a difference. We truly appreciate your recommendation and wish you all the best in your new home. ...
Aug 14,2024
Aug 14,2024
0
people found
this helpful
this helpful
I had the displeasure of selling my flat in Chelmsford through James at Beresfords. I have never experienced someone change so quickly as a client in any sphere. When trying to secure the business of selling our flat, James was friendly, quick to respond, he ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21, 2024
View all comments
(1)
Hi Jason,
Having read your recent review, I am naturally concerned with the comments made within. As a company, we pride ourselves on the quality of our customer service and it is disappointing to hear we let you down.
Following a detailed appraisal of your file and subsequent conversations with James, it would appear he could have been more focused when dealing with the progression of your sale. Service standards, from first point of contact through to exchange and completion, should rema ...
Jun 14,2024
Jun 14,2024
0
people found
this helpful
this helpful
Very lovely and helpful. Helped me with all my inquiries and very skilled at keeping in touch and updated about the status of the application...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22, 2024
View all comments
(1)
Violeta,
Thank you for your recent review and 5-star rating in regards to your recent dealings with our lettings team at Chelmsford, but in particular Abby. It is pleasing to hear that you found her helpful and that she was able to assist you with your enquiries. We wish you all the best in your new home. ...
May 26,2024
May 26,2024
0
people found
this helpful
this helpful
Cara was very helpful during this issue the tenants experienced and communicated every step of the process which was great. Thank you Cara....
read full review
read full review
Was this helpful?
Yes
Yes
May 29, 2024
View all comments
(1)
Thank you for your positive review and 5-star rating. Cara's commitment to clear communication and helpfulness shone through and I was pleased to read that she could assist your tenants and kept you informed every step of the way. ...
May 25,2024
May 25,2024
0
people found
this helpful
this helpful
A big thank you to Cara Scott who was extremely helpful in resolving a maintenance issue that my new Tenants reported shortly after taking occupation. Cara dealt with the issue swiftly to ensure that the problem was resolved the very same day! Brilliant service and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29, 2024
View all comments
(1)
Many thanks for your positive review and 5-star rating. It is great to read that Cara resolved the maintenance issue for your new tenants swiftly. Your kind words regarding her brilliant service mean a lot and we hope to continue our good business relationship going forward. ...
Apr 16,2024
Apr 16,2024
0
people found
this helpful
this helpful
Our matter was dealt with swiftly, and without issue.
Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
May 29, 2024
View all comments
(1)
Thank you for your kind review. I was delighted to read that everything progressed smoothly and swiftly and I know Sophie will appreciate your 5-star rating. ...
Apr 05,2024
Apr 05,2024
0
people found
this helpful
this helpful
Over the Easter weekend we have highlighted two issues with two different items and these were resolved before the end if the following week. Cara 's quick response and update was really appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16, 2024
View all comments
(1)
Massimo,
Thank you so much for sharing your recent experience with us. It was pleasing to read that Cara was able to swiftly address your issues you encountered over the Easter weekend. Providing timely responses and efficient resolutions is a top priority for Beresfords and I will be sure to pass on your kind words to Cara. ...
Abby
(44)
Gabby
(37)
Amy
Kris
(22)
James
Alex
(10)
James
(9)
Cara
Rhiannon
Joshua
(2)
Jay
Natasha
Chloe
Michael
Niamh
Nicky
Ross
Ian
Katy
Abigail
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 3:46 PM 27/06/2019 by allAgents
Best Letting Agent in Chelmsford 
