Elwyn
Many thanks for your feedback and I'm pleased that you were kept informed throughout the process. Just wanted to respond to a couple of queries you raised. Just prior to any new tenants moving in our Inventory Clerk visits the property and compiles a detailed Inventory Report. This containes an overview of the properties condition and protects the interests of both landlord and tenant. Normally our Inventory Clerk will be on site for 2/3 hours and reports generally extend to more than 50 pages. The costs made are merely a contribution and would not cover completely the time taken to prepare the report. The only way of us reducing these charges is to produce a much briefer report but this would certainly not prove to be in the best interst of either landlord or tenant. In answer to the professional clean, prior to moving in all our tenants sign a Tenancy Agreement and the requirement of a professional clean would have been itemised. Within our standard Terms & Conditions for landlords there is a similar stipulation that the property has to be cleaned to a proessional standard before any tenants commence their new tenancy and these costs are met by the landlord. I am dissapointed to hear that you had some issues with keys. Each tenant should be provided with two sets of every key which the landlord provides to us. My email address is provided so if you would like to provide me with the address of the property which you rented I can investigate this further for you.