“Please don't sign with 4let...”
1 Star Review
Jul 21,2018
By:
'Arthur'
Jul 21,2018
Branch: Cardiff, 5 Miskin Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 5 Miskin Street
Lettings (as a Tenant)
Postcode: CF24
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I rented a house with various colleagues a few years ago and unfortunately I have almost nothing good to say other than initially staff seemed helpful and friendly in assisting us with finding a property. However when it came to actually needing them to fix or sort anything of importance they were anything but these things. When parts of the roof came off of the house at 20 Glynrhondda street in Cardiff, almost injuring one of my fellow housemates and myself, when mould broke out in the bathroom, when in general many things were in dire need of replacing, not only was the landlord nowhere to be found (and not even in Wales for over 4 months) the manager Zaid was equally unhelpful. I organised meetings with him beforehand and in an appropriate manner in order to deal with these things, and yet not once but twice he was conveniently 'not in' or 'popped out to the bank' when I personally turned up to these appointments. Resoundingly unprofessional to say the least. What is worse however, is that when I finally managed to discuss these matters with him, and eventually the deposit as well, he seemed reluctant to help at all because 'the landlord was his cousin' and as a result I had to go there twice a week for a month constantly complaining before we even managed to get a straight answer on anything. They do have better properties available, but don't get sucked in by the fancy wingdings you will find there, it is not worth going through such an incompetent/obtuse and uncaring agency that will wildly overcharge for all but the worst of properties they have available. THE WORST letting agency I have come across not only in my time as a student but through my life so far.
Comment on agent fees
Far too high, even if I were to discount the terrible service I experienced.
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