Underwoods Town & County
Northampton, NN1
4.2/5, 80 reviews
83% recommended
67% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction

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“I rented a property in the County Chambers building for 2 ......”

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Sep 03,2012
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By: 'Miss'
Sep 03,2012
63 people found
this helpful
I rented a property in the County Chambers building for 2 years. I had no problems with Underwoods or the property for the first 8 months of my tenancy, things soon went down hill though after that!

*Firstly my washing machine broke down. I reported this straight away, but still had to wait 5 weeks to get a new one (not exactly fair and reasonable time)
*I had a problem with the electrics in the bathroom which I reported 4 times, and nothing was ever done about it.
*I asked for countless meter readings which I never got.
*There were issues with tenants dumping rubbish in the communal areas. I had reported this to property management on a few occasions so imagine my disgust when I received a bill for £30 for rubbish removal services. This was apparently charged to every flat in the building (there are a total of 27 flats in the building.....you do the math!!)
*When it came to renewing my tenancy I requested to have my Boyfriend added. I paid all fees as requested and he was initially added on to the tenancy agreement. Somehow over the course of the next 12 months though his name miraculously disappeared from said agreement and Underwoods refused to have any dealings with him.
*There was an incident where the young lady in the flat opposite us got locked out of her flat one morning. She knocked on my door still in her nightclothes with no shoes, etc, and asked to borrow our phone to get someone from Underwoods to pop down with the spare key and let her back in. The response she was given was that there was no-one free in the office and she would have to go and collect the key herself. My Boyfriend kindly offered to collect the key for her(as she had no clothes or shoes on), and on his arrival at the office was greeted by the sight of 4 people sitting at their desks! Yet apparently no-one was free!
* My shower stopped working properly 6 weeks before I moved out. Once again this was something that I reported to Underwoods, yet nothing was ever done about it.
* There were countless times when the lift in the building broke down, this would be reported to Underwoods but nothing was ever done. In fact when I moved out of the property the lift had not worked for 2 months. Not fun when moving out of a second floor apartment whilst pregnant!
* The communal areas of the building were no longer being cleaned, at one point we went 9 months without cleaners coming in, even though it clearly stated in the tenancy agreement that Underwoods were responsible for providing this regular service.

One of the most disgusting things to happen though was when some delightful little urchin vomited in the stairwell one evening. I reported the matter to Underwoods, and was informed that I was not the only person to have made such a report. Nonetheless it was almost 3 weeks before the vomit was cleaned up. You can only imagine how delightful it was to have to walk past the contents of someones stomach every day for 3 weeks!!

So in hindsight I will NEVER use Underwoods Town & County again, nor would I recommend them to anyone else for that matter. They are very happy to get your money out of you, but tried every way possible to try and diddle me out of my security deposit, even though I left the flat cleaner than it was when I moved in.

My advice to anyone looking to rent with them..........DON'T!!!
What agent could do to change your mind?
Provided a better service, and generally upheld their side of the tenancy agreement.
Attached Filesnbsp;
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By: Miss E
Sep 04, 2012
Your company had plenty of opportunity to respond to my complaints accordingly whilst I was a tenant. Sadly they failed to do this, hence my poor review. I got the result I wanted in the end, namely getting my full deposit back and no longer having to deal with the substandard level of service your agents provided.

I also don't see how you can fairly look into any of, as you call them, my allegations when your company's level of record keeping and ability to pass messages on to the relevant people was so atrocious. Therefore I don't believe that my case would be looked into fairly.

I used this site to write an honest review of the service I received whilst under a tenancy agreement with your company. And sadly, instead of using this as an opportunity to take someone's comments into consideration, and see them as constructive criticism, you clearly took offence and replied in an aggressive manner, trying to make out that I'd got you confused with another company.

It makes me understand why the staff of your St. Giles Street branch take the lackluster and condescending attitude they do with tenants, if this is the example being set to them by the Managing Director.

I refuse to get into a drawn-out debate, as you clearly believe that your company can do no wrong. I just hope that you can take this in the manner intended (constructive criticism), learn from your failings and therefore provide a better service to future tenants.
By: MD
Sep 04, 2012
DEAR MISS E

Your allegations are extremely serious. Please write directly to us so that we have an opportunity to know who you are, look in to your allegations and respond accordingly.

MD
By: Miss E
Sep 03, 2012
How come my rent was paid to UNDERWOODS every month until I moved out in February 2012, UNDERWOODS who I had my tenancy agreement with, all correspondence came from UNDERWOODS, and it was UNDERWOODS who carried out the final inspection, and UNDERWOODS who I had a blazing row with in your offices when you were trying to diddle me out of my deposit??? If, as you claim, JP Lettings took over management of the block during my tenancy, I was certainly never informed of it, and surely that would mean that you taking money off me fraudulently??

DO NOT try and pass the buck over YOUR poor service!!
By: MD
Sep 03, 2012
WE DID MANAGE THE BLOCK.
QUITE SOME TIME AGO JP LETTINGS, WELLINGBOROUGH ROAD, NORTHAMPTON TOOK OVER MANAGEMENT. WE DID NOT DEAL WITH YOUR DEPOSIT RETURN.
BE CAREFUL WHO ACCUSE PLEASE AND TAKE THE MATTER UP WITH THE CORRECT AGENT.

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Latest Reviews

View all Reviews 80
7th Apr 2016
reviewed by 'ovaiyani26poppyfields'
“From start they were unprofessional, arriving late to the viewing and I should have passed this agent based on this ......”
8th Jan 2015
reviewed by 'Shannagh'
“Class A service from Underwoods, polite, professional and hard-working lettings team as well as fantastic property management.Would gladly use ......”
16th Dec 2014
reviewed by 'NorthamptonLucy'
“Efficient,effective,excellent!I recently contacted Underwoods Town and County following a arduous struggle to rent out one of my ......”
24th Apr 2014
reviewed by 'cashana'
“Anyone looking to have an agent manage the letting of your property in Northamptonshire would do well to have the ......”
12th Nov 2013
reviewed by 'lisa'
“Underwoods Town & County have been absolutely fantastic the whole way through my rental experience. Naomi Stokes has been extremely helpful ......”
9th Oct 2013
reviewed by 'D312'
“I only have 1 property that I let out and it soon becomes apparent that you are just become a number ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 18:00
  • Sunday: Closed
Address

Underwoods Town & County
16 St. Giles Street
Northampton
Northamptonshire
NN1 1JA
01604 232400

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £0 £0
Lettings 100% 67% £525 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 1 17 12 2 0 1 0 2 1
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“From start they were unprofessional, arriving late to the viewing ......”

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Apr 07,2016
Minithumbdown
By: 'ovaiyani26poppyfields'
Apr 07,2016
1 people found
this helpful
From start they were unprofessional, arriving late to the viewing and I should have passed this agent based on this alone. The bathroom door lock was broken and unsafe as it could fall on my little ones but it took 4 months to get fixed which ...
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Too high
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“Class A service from Underwoods, polite, professional and hard-working lettings ......”

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Jan 08,2015
Minithumbup
By: 'Shannagh'
Jan 08,2015
0 people found
this helpful
Class A service from Underwoods, polite, professional and hard-working lettings team as well as fantastic property management. Would gladly use Underwoods for any property....
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“Efficient,effective,excellent!I recently contacted Underwoods Town and County ......”

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Dec 16,2014
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Lee
By: 'NorthamptonLucy'
Dec 16,2014
1 people found
this helpful
Efficient,effective,excellent! I recently contacted Underwoods Town and County following a arduous struggle to rent out one of my properties without an agent. I spent many months of my own time and money attempting to self manage this property with little joy or benefit. ...
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By: MD
Dec 16, 2014
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Thank you Lucy, it's a pleasure looking after your property, please give us some more to look after!! Ha ha! MD ...

“Anyone looking to have an agent manage the letting of ......”

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Apr 24,2014
Minithumbup
By: 'cashana'
Apr 24,2014
0 people found
this helpful
Anyone looking to have an agent manage the letting of your property in Northamptonshire would do well to have the team at Underwoods Town & County do that for you. They have consistently secured us professional, caring tenants in all three of our apartments over the ...
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“Underwoods Town & County have been absolutely fantastic the whole way ......”

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Nov 12,2013
Minithumbup
By: 'lisa'
Nov 12,2013
3 people found
this helpful
Underwoods Town & County have been absolutely fantastic the whole way through my rental experience. Naomi Stokes has been extremely helpful through the 18 months of renting, she has always been polite and professional, and is a credit to Underwoods. I have also dealt with Helen Brock & ...
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“I only have 1 property that I let out and it ......”

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Oct 09,2013
Minithumbdown
By: 'D312'
Oct 09,2013
41 people found
this helpful
I only have 1 property that I let out and it soon becomes apparent that you are just become a number after the honeymoon period. The communication between various agents (property management and accounts) is terrible and the fees they charge for i.e recieving yr ...
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“Not impressed with there service at all have lived in ......”

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Sep 30,2013
Minithumbdown
By: 'Unhappy'
Sep 30,2013
42 people found
this helpful
Not impressed with there service at all have lived in this property for 5 years they are unhelpful everything I ring up about that need fixing they never get back to me and nothing ever gets done. At one point the property was so bad I ...
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“Terrible service from day one. I don't know why I ......”

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Jun 04,2013
Minithumbdown
By: 'noggin123'
Jun 04,2013
47 people found
this helpful
Terrible service from day one. I don't know why I didn't see it as a sign. On viewing the property I waited 45 mins after the arranged time for someone to show me round, nobody appeared so when I called I was told that someone had ...
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By: Managing Director
Jun 06, 2013
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Dear Noggin123 You have listed a series of complaints that require investigation. You may, if you wish, write to this office so that an investigation may be carried out. Thank you Managing Director ...

“The property has rising damp which I informend the agency ......”

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Jun 04,2013
Minithumbup
By: 'Tom'
Jun 04,2013
7 people found
this helpful
The property has rising damp which I informend the agency over a year ago and the main person they use to fix/mend properties is unprofessional and unreliable. So just hope nothing needs any work in your property. The only reason I would use this ...
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By: Managing Director
Jun 06, 2013
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Dear Tom Could you let us know who the contractor was please. If a contractor is unprofessional and unreliable we need to know about it. Many thanks Managing Director ...

“Some years ago I rented a property for myself with ......”

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Mar 04,2013
Minithumbup
By: 'Julie'
Mar 04,2013
3 people found
this helpful
Some years ago I rented a property for myself with Underwoods and found them a really nice company to deal with as they were always polite and helpful. Therefore, some years after this, when I was in a position of being a landlord myself, I ...
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“A very good professional company who always keep in touch, ......”

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Feb 08,2013
Minithumbup
By: 'Jim'
Feb 08,2013
10 people found
this helpful
A very good professional company who always keep in touch, deal with tenants in a fair, polite and professional manner. All problems are sorted efficiently & cost effectively making my life stress free, which is all you can ask for as a landlord....
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“Underwoods Town and County are such a wonderful agent to ......”

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Dec 08,2012
Minithumbup
By: 'Elise'
Dec 08,2012
12 people found
this helpful
Underwoods Town and County are such a wonderful agent to rent with. People I know who are tenants with other agents always seem to have problems but I happily tell them what a pleasure it is to rent from Underwoods. I have rented from them ...
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“The rating is a little innaccurate here as I have ......”

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Nov 28,2012
Minithumbdown
By: 'dangermouse'
Nov 28,2012
57 people found
this helpful
The rating is a little innaccurate here as I have to have at least one star.Anyway my experience with this letting agency has been absolutely awful.Before moving into the property I had to pay £545.00 for the application fee and deposit combined.As a ...
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By: MD
Nov 29, 2012
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Dear Dangermouse We are sorry to read your review. As we are already in dialogue with you we will respond to you direct. We are a little concerned about some of your comments that are not quite right but we will explain again when we respond to you in writing. Managing Director ...

“Overall I am disappointed with the service from Underwoods. When ......”

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Nov 07,2012
Minithumbdown
By: 'lizzybee87'
Nov 07,2012
60 people found
this helpful
Overall I am disappointed with the service from Underwoods. When I have telephoned the office the member of staff who answered was very unhelpful and impolite. I felt she really had no interest in handling my query at all. We notified them a week ago ...
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What agent could do to change your mind?
Have someone polite answer the phone and talk things through in a helpful manner.
Attached Filesnbsp;
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By: MD
Nov 08, 2012
View all comments (1)
We are very sorry to hear of your troubles. A letter is in the post to you and could you please contact the Manager of our Property Management Department so that we can immediately address the situation. Managing Director ...

“I have rented my property through Underwoods for the past 10 ......”

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Nov 07,2012
Minithumbup
By: 'Sally'
Nov 07,2012
19 people found
this helpful
I have rented my property through Underwoods for the past 10 years and have found them to be extremely helpful, efficient and organised with all aspects of renting out my property. The staff are extremely helpful and knowledgeable and when I have had the odd difficult ...
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“We have been letting our property for 6 years. Initially we ......”

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Nov 06,2012
Minithumbup
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Lee
By: 'Ros'
Nov 06,2012
13 people found
this helpful
We have been letting our property for 6 years. Initially we experienced a very poor service from another Letting Agent and were just planning on leaving them when, luckily for us, the company was sold to Underwoods. From this moment onwards we have been very impressed ...
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“Agent dealt with an early lease termination in a helpful ......”

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Nov 02,2012
Minithumbup
By: 'Satisfied'
Nov 02,2012
23 people found
this helpful
Agent dealt with an early lease termination in a helpful and understanding way whilst maintaining a professional approach to everything that had to be done....
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“Considerable and very professional assistance given by Susan Bowman in ......”

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Nov 02,2012
Minithumbup
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Lee
By: 'B'
Nov 02,2012
24 people found
this helpful
Considerable and very professional assistance given by Susan Bowman in the termination of a difficult Tenancy. Lee Bosley and his team efficiently and speedily handled the property re-let. I have several properties in the area for which the Let Only has been handled to my ...
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“When searching for a property, I didn't really think about ......”

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Oct 31,2012
Minithumbup
By: 'claire'
Oct 31,2012
27 people found
this helpful
When searching for a property, I didn't really think about which estate agent to go with, as presumed all would provide a similar level of service... I now know better, so please do consider carefully. If you're considering Underwoods, go for it! Their reviews on ...
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“I rented a property in the County Chambers building for 2 ......”

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Sep 03,2012
Minithumbdown
By: 'Miss'
Sep 03,2012
63 people found
this helpful
I rented a property in the County Chambers building for 2 years. I had no problems with Underwoods or the property for the first 8 months of my tenancy, things soon went down hill though after that! *Firstly my washing machine broke down. I reported this straight ...
read full review
What agent could do to change your mind?
Provided a better service, and generally upheld their side of the tenancy agreement.
Attached Filesnbsp;
Feature review Comments (4) Report abuse Print review
Was this helpful? Yes
By: Miss E
Sep 04, 2012
View all comments (4)
Your company had plenty of opportunity to respond to my complaints accordingly whilst I was a tenant. Sadly they failed to do this, hence my poor review. I got the result I wanted in the end, namely getting my full deposit back and no longer having to deal with the substandard level of service your agents provided. I also don't see how you can fairly look into any of, as you call them, my allegations when your company's level of record keeping and ability to pass messages on to the relevan ...

“Underwoods have been wonderful. I rented a property of them ......”

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Jul 06,2012
Minithumbup
By: 'Amy'
Jul 06,2012
30 people found
this helpful
Underwoods have been wonderful. I rented a property of them in 2011 and it all went very smoothly.In june 2012 the tenancy was ending. A month before it ended me and my ex partner split up and so i had to move back to Oxford nearer ...
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“We instructed Underwoods when we were having problems with a ......”

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Jul 04,2012
Minithumbup
By: 'Caroline'
Jul 04,2012
27 people found
this helpful
We instructed Underwoods when we were having problems with a tenant. Their professionalism, support and advice in dealing with the eviction enabled the whole process to proceed smoothly and with minimum of stress for me. I did not have to employ the services of a ...
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“Underwoods were a good agent, very professional. Rented a lovely ......”

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Jun 15,2012
Minithumbup
By: 'SC'
Jun 15,2012
27 people found
this helpful
Underwoods were a good agent, very professional. Rented a lovely flat and everything went really well while I was there- friendly staff who were very knowledgable and helpful. Would def use their services again. Thanks!...
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“Terrible service. Not long into the tenancy both me and ......”

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Jun 13,2012
Minithumbdown
By: 'Irate'
Jun 13,2012
54 people found
this helpful
Terrible service. Not long into the tenancy both me and my partner began to dread calling cause of the uncaring and condescending attitude of some of the staff. They change premiums for services that are little more than pressing print sometime, some of these costs ...
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By: MD
Jun 21, 2012
View all comments (1)
Dear Irate Northamptoner I am sorry if you found my staff condecending and uncaring. It is difficult for me to comment further as I do not know who you are or the circumstances of your general complaint. Our fees are clearly set out in the Tenancy Agreement that you signed in order to commence a tenancy. Therefore, you were in full knowledge of these before you signed the tenancy agreement and they were certainly not changed during your tenancy as you seem to be implying. I am genuinl ...

“Awful as letting agents for a tenant! I would never ......”

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May 31,2012
Minithumbdown
By: 'Miss'
May 31,2012
53 people found
this helpful
Awful as letting agents for a tenant! I would never use these again, another faceless unsympathetic company. High volume of inspections, having to pay to have your tenancy renewed, awful for repairs. Find it very strange this letting agents has so many "good reviews" and ...
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By: managing director
Jun 01, 2012
View all comments (1)
I am extremely concerned to read this review and am wondering if we are, in fact, the agent you mean to refer to. My reasons for thinking this are set out below. Firstly, we are sorry to hear of your bereavement and extend our condolences. If a tenant has signed a fixed term tenancy it is a legally binding agreement for both parties, the landlord and the tenant. I am sure if a landlord wanted to break a tenancy agreement early a tenant would have much to say on the subject. If a tenant ...

“We had rented a property using Underwoods and never have ......”

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May 02,2012
Minithumbup
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By: 'Ben'
May 02,2012
26 people found
this helpful
We had rented a property using Underwoods and never have had any issue with them, recently the propety we were renting was put up for sale and from the start of the process through to the end the staff at Underwoods have always been helpful ...
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“I have to say that I am extremely impresses with ......”

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Apr 24,2012
Minithumbup
By: 'Pete'
Apr 24,2012
24 people found
this helpful
I have to say that I am extremely impresses with the service I receive from Underwoods Town & County. As a first time landlord it was a nervous time renting out my first property. After them renting out my property within 2 weeks, 2 years on and my ...
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“We have been tenants with Underwoods since 2009 and have always ......”

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Apr 19,2012
Minithumbup
By: 'Jane'
Apr 19,2012
23 people found
this helpful
We have been tenants with Underwoods since 2009 and have always found them to be helpful and friendly to deal with. Naomi has recently taken over as our property manager and within just a couple weeks of speaking to her for the first time, she has ...
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“***WOW*** What a team!Not only did Lee sell us ......”

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Apr 18,2012
Minithumbup
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Lee
By: 'John'
Apr 18,2012
32 people found
this helpful
***WOW*** What a team! Not only did Lee sell us the property a couple of years ago, it was wonderful to see his appreciation of our efforts when he came to view the changes made in bringing our three apartments up to today's expectations of ...
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“The team were kind courteous and most professional guiding me ......”

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Apr 18,2012
Minithumbup
By: 'peter'
Apr 18,2012
23 people found
this helpful
The team were kind courteous and most professional guiding me through the entire process from viewing the properties to the eventual signing of the tenantcy agreement. A thoroughly amazing job my thanks to you all...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Underwoods Town & County, Northampton NN1 1JA



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