Charles Carr
Bitterne, Southampton, SO18
3.7/5, 34 reviews
68% recommended
75% sales valuation accuracy
95% sales fee satisfaction

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“Poor service from start to finish...”

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Dec 20,2018
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Lloyd
By: 'Dawn'
Dec 20,2018
1 people found
this helpful
Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at all. Staff are inadequate at their job. Also very bulshy with communication.
Comment on agent fees
Bad
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Latest Reviews

View all Reviews 34
29th Jan 2020
reviewed by 'Katie'
“We purchased our house through Charles Carr last year, it was stressful from start to finish. First they got both ......”
20th Dec 2018
reviewed by 'Dawn'
“Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at ......”
4th Jul 2018
reviewed by 'Anja'
“Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused ......”
19th Jun 2018
reviewed by 'Mrs'
“Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by ......”
26th Apr 2018
reviewed by 'Mrs'
“I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property ......”
24th Aug 2017
reviewed by 'Dan'
“Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 17:30
  • Saturday: 08:30 - 16:30
  • Sunday: Closed
Address

Charles Carr
5 West End Road
Bitterne,Southampton
Hampshire
SO18 6TE
02380 439121

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 95% £140,000 £395,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 2 15 2 6 2 0 5
Areas covered
  • SO18
  • SO19
  • SO17
  • SO15
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bitterne, SO18
Bitterne Precinct, SO18

“We purchased our house through Charles Carr l......”

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Jan 29,2020
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By: 'Katie'
Jan 29,2020
0 people found
this helpful
We purchased our house through Charles Carr last year, it was stressful from start to finish. First they got both our address and the sellers address wrong when contacting solicitors which lead to many documents having to be re-done. Despite having met us they got ...
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“Poor service from start to finish...”

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Dec 20,2018
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Lloyd
By: 'Dawn'
Dec 20,2018
1 people found
this helpful
Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at all. Staff are inadequate at their job. Also very bulshy with communication....
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Bad
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“Horrendous experience...”

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Jul 04,2018
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By: 'Anja'
Jul 04,2018
1 people found
this helpful
Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused to return the full sum of deposit paid. Response to emails was poor (delayed or no response) and were rarely available to take calls. I ...
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Bad
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“Mediocre service whilst letting... Appalling service upon moving out....”

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Jun 19,2018
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Anna
By: 'Mrs'
Jun 19,2018
4 people found
this helpful
Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by e-mail and unhelpful. She has since left and CC have ignored any emails sent over the last 2 weeks after trying to claim for unnecessary works. ...
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Comment on agent fees
Extortionate, most expensive fees I've had to pay to date compared to 2 other rental properties.
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“After sale support...”

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Apr 26,2018
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Louise
By: 'Mrs'
Apr 26,2018
0 people found
this helpful
I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property to purchase and completing the whole process. Louise has, on many occasions, gone over and above my expectations, yes we have had a few hiccups ...
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Comment on agent fees
Agent fees were ok - shame about the 20% vat!
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“Superb estate agents. Cannot fault the lloyd at all. The ......”

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Aug 24,2017
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Lloyd
By: 'Dan'
Aug 24,2017
0 people found
this helpful
Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found ...
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Comment on agent fees
The fees were fair, based on the excellent price they managed to get for our house.
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“Very happy with the service ive had since i started ......”

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Aug 23,2017
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By: 'Rachel'
Aug 23,2017
0 people found
this helpful
Very happy with the service ive had since i started renting from Carter Edwards they have been great and very professional they have worked hard to sort out the problems that have needed sorting out and have also kept me up to date ive been ...
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Comment on agent fees
Good
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“I am very pleased with the overall service from Charles ......”

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Aug 18,2017
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Lauren
By: 'Charlene'
Aug 18,2017
1 people found
this helpful
I am very pleased with the overall service from Charles Carr, in particular Lauren because she assisted me every step of the way with the sale of my property. I'm so happy with their service that I'm currently selling 2 properties with them. They gave me ...
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Comment on agent fees
Fair.
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“Alia was extremely helpful and polite when I spoke to ......”

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Aug 17,2017
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Alia
By: 'Donna'
Aug 17,2017
0 people found
this helpful
Alia was extremely helpful and polite when I spoke to her on the phone. As promised she sent me through information I required quickly, very efficient....
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“I have been renting since 2016 I having had problems but ......”

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Aug 14,2017
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Anna
By: 'Louise'
Aug 14,2017
0 people found
this helpful
I have been renting since 2016 I having had problems but the last few months since Anna has taken over I have seen a real big difference and am really happy and looking forward to the next couple of months....
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“Many thanks to everyone at Carter Edwards Mark when selling ......”

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Aug 11,2017
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By: 'Brenda'
Aug 11,2017
0 people found
this helpful
Many thanks to everyone at Carter Edwards Mark when selling and Lauren after we sold especially the last couple of weeks when stress levels were very high we are settled in now and very happy thank you all Brenda & John Palmer...
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“Lauryn is a wonderful agent, excellant communications and went the ......”

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Aug 01,2017
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Lauren
By: 'M'
Aug 01,2017
0 people found
this helpful
Lauryn is a wonderful agent, excellant communications and went the extra mile for us. She is simply wonderful and huge asset to the Carter Edwards Team. I cannot recommend her enough...
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Comment on agent fees
Very happy with the fees
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“would recommend the office to sellers. efficient and friendly team. ......”

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Jul 21,2017
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Anna
By: 'Richard'
Jul 21,2017
0 people found
this helpful
would recommend the office to sellers. efficient and friendly team. kept me informed of developments. discussed the various options when selling the house....
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Comment on agent fees
good
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“A big thank you to Lauren @ Carter Edwards for fantastic ......”

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Jul 05,2017
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Lauren
By: 'Paul'
Jul 05,2017
0 people found
this helpful
A big thank you to Lauren @ Carter Edwards for fantastic customer service and for being exceptionally helpful throughout the sale of our property, Which she did so within 2 weeks of moving from another agent. I cannot thank Lauren and Carter Edwards staff enough and would ...
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Comment on agent fees
For the service we had from Carter Edwards the fees were very reasonable.
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“Mark helped my parents find a suitable bungalow locally. They ......”

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Jun 30,2017
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MarkLawrence
By: 'Helen'
Jun 30,2017
0 people found
this helpful
Mark helped my parents find a suitable bungalow locally. They had specific requirements due to accessibility. Thanks Mark my parents are now settled in their new home....
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Comment on agent fees
Value for money
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“Really interesting reading different reviews and how the experiences vary ......”

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Jun 30,2017
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By: 'Karen'
Jun 30,2017
2 people found
this helpful
Really interesting reading different reviews and how the experiences vary so much - I will be as objective and fair as possible with mine, but bottom line for my 2 stars is it was such a very impersonal service we received. For personal reasons it was ...
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Comment on agent fees
In line with others.
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“Overall, Carter Edwards have provided a very informative, friendly and ......”

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Jun 29,2017
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By: 'MarcusGL'
Jun 29,2017
0 people found
this helpful
Overall, Carter Edwards have provided a very informative, friendly and prompt service to both myself and other family members. As a first time buyer, in particular, Emma was great at answering any questions that I had about properties, as well as giving additional information that ...
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Comment on agent fees
Good.
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“Mark goes above and beyond. A great sales man with ......”

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May 30,2017
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By: 'Rachel'
May 30,2017
1 people found
this helpful
Mark goes above and beyond. A great sales man with real personality. I liked him the moment he came to value my property. Can't thank him enough for his effort and candour in working with us to secure the house we love. Will most certainly ...
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Comment on agent fees
Very compete time.
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“Carter Edwards and particular Emma Battye have provided an excellent ......”

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May 25,2017
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By: 'Martin'
May 25,2017
0 people found
this helpful
Carter Edwards and particular Emma Battye have provided an excellent service. Emma's response to questions and queries has always been done in a very timely manner even though she may have had difficulty contacting the sellers. She is always very pleasant and a joy to ...
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Comment on agent fees
The fees we have agreed seem to be very competitive
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“Shane was excellent from advising on the value and marketing ......”

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May 24,2017
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shane
By: 'stuart'
May 24,2017
0 people found
this helpful
Shane was excellent from advising on the value and marketing strategy to negotiating the sale price and following through to exchange of contracts....
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Comment on agent fees
good
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“Having been let down badly with the sale of my ......”

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May 12,2017
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Mark
By: 'Magsallen'
May 12,2017
0 people found
this helpful
Having been let down badly with the sale of my house, right at the last minute, Mark turned things around with an open house organised in less than 12 days resulting in a successful sale. A first class effort by Mark and his team....
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Comment on agent fees
Very good
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“After consulting Mark Lawrence I would just like to say ......”

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May 12,2017
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Mark
By: 'Susan'
May 12,2017
0 people found
this helpful
After consulting Mark Lawrence I would just like to say I most impressed by how helpful and knowledgeable he was. Mark is very courteous and I would recommend him and Carter Edwards to anyone either buying or selling....
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Comment on agent fees
Acceptable
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“It is solely down to Mark Lawrence's ability to do ......”

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May 11,2017
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Mark
By: 'Julie'
May 11,2017
0 people found
this helpful
It is solely down to Mark Lawrence's ability to do his job so well that I now live in my beautiful home, where I am really happy. I had to move due to personal reasons last year and Mark not only found the right house ...
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Comment on agent fees
Fair
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“MARK was a professional and friendly, he gave to me ......”

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May 11,2017
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Mark
By: 'Elton'
May 11,2017
1 people found
this helpful
MARK was a professional and friendly, he gave to me and my family the opportunity to realise a dream.With he's acknowledgment we found a broker , solicitors in just 8 weeks we moved in and we are very happy, thanks Mark, Elton and Family....
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Comment on agent fees
Thanks , there is no bad comments .He was fantastic.
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“So pleased with Alia for finally getting our property sold ......”

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May 04,2017
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Alia
By: 'JFrances'
May 04,2017
0 people found
this helpful
So pleased with Alia for finally getting our property sold after it being on the market with other agents for nearly a year! Within a couple of weeks of it being on with Carter Edwards, Alia worked her magic and got it sold! Top marks ...
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“Really happy with the service we've had from Carter Edwards ......”

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May 04,2017
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By: 'Alison'
May 04,2017
0 people found
this helpful
Really happy with the service we've had from Carter Edwards have found that Mark and Emma are approachable and helpful in every way taking some of the stress from selling our house and finding a new one many thanks Alison and Paul...
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Comment on agent fees
Good
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“Waste of time and petrol, two times two viewings the ......”

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Apr 15,2017
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By: 'Disgusted!'
Apr 15,2017
4 people found
this helpful
Waste of time and petrol, two times two viewings the agent forget the keys...open event day...he show up...ignore me for 15 min. ...bussy on the phone...I repeat...open day event and he doesn't have the key!!! Those people are nothing just a ...
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“Left my property unsecure on at least two occasions, £2500 mountain ......”

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Apr 11,2017
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By: 'Patrick'
Apr 11,2017
2 people found
this helpful
Left my property unsecure on at least two occasions, £2500 mountain bike disappeared from the property. Reported to the police DO NOT USE!!...
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Comment on agent fees
You can teach a monkey to lock a door.
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By: Lloyd Westall
Apr 12, 2017
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'Patrick' Carter Edwards have taken on board your feedback and we have fully investigated the matter with all staff. I have also called all viewers to see if they remember the bike and any suspicious activity around at the time. I fully appreciate the difficult nature of your sale and I appreciate that you may not be in possession of all the facts. Following on from our internal complaints procedure I can confirm that all members of staff left your property secure, no viewers remember the bike. ...

“Emma, you have been a breath of fresh air. Having ......”

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Mar 07,2017
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By: 'Kiran'
Mar 07,2017
1 people found
this helpful
Emma, you have been a breath of fresh air. Having dealt with various estate agents both from Carter Edwards and other companies, you have been the best and most outstanding. Emma, you have always followed up with our questions and replied in a timely fashion. ...
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“Thank you all at Carter Edwards! Such a friendly and ......”

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Mar 02,2017
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By: 'M'
Mar 02,2017
1 people found
this helpful
Thank you all at Carter Edwards! Such a friendly and compassionate bunch of people. From the very first day when Shane came around to value our bungalow i knew he had our best intentions at heart, he took a real interest in our needs and ...
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Comment on agent fees
Very Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:32 PM 26/02/2016 by Lee Carr

Awards won by Charles Carr, Southampton SO18 6TE



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