“Unbelievably bad and unresponsive property management...”
1 Star Review
May 08,2020
By:
'Ellen'
May 08,2020
Branch: London, 197 Ballards Lane
Services: Lettings (as a Landlord)
Rent PCM: £2000
Would you recommend?: No
Postcode: N22
Branch: London, 197 Ballards Lane
Lettings (as a Landlord)
Rent PCM: £2000
Postcode: N22
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people found
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We used Martyn Gerrard to let and manage our property when we moved abroad. We had a good experience with the letting process and with the management service for the first year, and our first tenants were happy. Over the past year though, the service has become almost comically bad on the management side.
After several problems with repairs and lack of communication potentially caused damage to period features in the property we ended the management service, deciding it was easier to manage the property from abroad ourselves than to deal with the issues at Martyn Gerrard and our tenants growing frustration.
We thought this would end the problems and only continued to use the rent collection service. However we are still dealing with a series of problems and their lack of communication internally and with us. They are pretty much totally unresponsive to complaints. Our tenants say this is the worst property management service they have encountered in 15 years of renting in London
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