Mitcham, CR4
4.7/5, 162 reviews
94% recommended
90% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
90% lettings fee satisfaction

“Great agency, especially Suzanne who helped u......”

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Aug 24,2020
Minithumbup
Suzanne
By: 'Daniela'
Aug 24,2020
0 people found
this helpful
Great agency, especially Suzanne who helped us to rent the flat. She is very kind and she is always willing to help.
Thank you so much Suzanne, you've really helped us a lot. It was really nice to meet you.
I wish you all the best
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Opening Hours
Address

Goodfellows
7-8 Fairgreen Parade
Mitcham
Surrey
CR4 3NA
020 8646 8686

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 98% £26,150 £625,000
Lettings 93% 90% £650 £2,380
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 2 53 2 46 2 22 0 3 3
Areas covered
  • CR4
  • SW16
  • SW17
  • SW19
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“They are absolutely terrible. I booked a view......”

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Oct 28,2024
Minithumbdown
By: 'Sandy'
Oct 28,2024
0 people found
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They are absolutely terrible. I booked a viewing for a Saturday and they left me a voicemail 2 days ago to confirm the viewing. I called back and no one picked up the phone so I left a voicemail to confirm. On the day of the ...
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“Never work with this company!!!...”

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May 10,2024
Minithumbdown
Suzanne
By: 'Sandu'
May 10,2024
0 people found
this helpful
Never work with this company!!! They are liars and thieves, also not giving you information about what they changing about your contract/deposit. We moved out from their property to find out after 3 months that they are holding our deposit without any reasons and also ...
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By: John Adams
May 10, 2024
View all comments (1)
I am sorry you have felt the need to leave this review. We have investigated your file and please understand that we are unable to release security deposits unless the landlord authorises the release or the relevant deposit protection company gives us permission to do so. Your deposit is still protected correctly and you are aware you are required to follow the dispute process. Please feel free to contact us if you need more information. ...

“Buy House - Reece and Martiin...”

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Oct 14,2023
Minithumbup
Reece
By: 'Tracy'
Oct 14,2023
0 people found
this helpful
Buy House Reece and Martin are great and very helpful. They provided a very professional advice and immediate assistance to complete the long process. I cannot believe that I can get the key of the property without their help! I highly recommend Reece and their ...
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“House sale...”

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Aug 15,2022
Minithumbup
Reece
By: 'Donna'
Aug 15,2022
0 people found
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House sale Jamie and Reece and all the goodfellows team . They helped us sell our parents house. They were helpful and patient and thorough and they guided us through the whole process making it as easy as possible . I would recommend their team and very ...
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“Give Nelson & Reece a Bonus!...”

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May 23,2022
Minithumbdown
Reece
By: 'Ekene'
May 23,2022
0 people found
this helpful
I would like to single out Nelson and Reece at the Mitcham branch for commendation. They have shown a hands on approach and consistency when it comes to following up the issues, that my husband and I found to be a breath of fresh air (...
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“Great experience...”

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May 16,2022
Minithumbup
Jack
By: 'Farah Khan'
May 16,2022
0 people found
this helpful
Absolute brilliant experience working with the Goodfellows staff and especially Jack when I was selling my property. He kept me updated at each step and liased with the Solicitors to keep things on track. I look forward to working with the whole team again....
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“Gerald was fantastic,he was very helpful and ......”

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Feb 02,2022
Minithumbup
By: 'Atucna'
Feb 02,2022
0 people found
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Gerald was fantastic,he was very helpful and super professional. The rest of the team is very professional as well. I definitely recommend Goodfellows if you want to move and need a good agency with great guy that will take care of you!!...
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“Professional from start to finish.Cathi was......”

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Sep 15,2021
Minithumbup
By: 'Jo'
Sep 15,2021
0 people found
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Professional from start to finish. Cathi was an absolute delight and I knew that I was in the most capable of hands. Any question that I had was never too small and answered incredibly quickly. I could not recommend Cathi and Goodfellows more! If I ...
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“100 % recommend this Agency.. Quick response ......”

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Jun 18,2021
Minithumbup
By: 'Gail'
Jun 18,2021
0 people found
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100 % recommend this Agency.. Quick response always enthusiastic and positive. I personally want to thank Gerald who was my agent , he really helped me out in fining the perfect property always extremely helpful with any questions I had . I’m glad I found this Estate agency ....
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“I've been renting out my house via Goodfellow......”

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Apr 27,2021
Minithumbup
By: 'Mrs J'
Apr 27,2021
0 people found
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I've been renting out my house via Goodfellows for some time. Most recently I've been assisted by Will and have found him to be very responsive, polite and helpful....
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“Not recommended...”

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Mar 16,2021
Minithumbdown
By: 'Donna'
Mar 16,2021
0 people found
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The drive to obtain my business went well. The manager, was very good at sales. Viewings were set up promptly, had helpful staff and ran smoothly. That is where the good stuff stopped... I lost a buyer who had pulled out without them appearing to ...
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“We had a great experience using Goodfellows E......”

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Mar 03,2021
Minithumbup
By: 'Will'
Mar 03,2021
0 people found
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We had a great experience using Goodfellows Estate Agents. Kevin helped us from start to finish and was great with keeping us updated along the way. They were efficient when conducting viewings and very professional considering covid restrictions....
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“Sale of flat....”

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Jan 29,2021
Minithumbup
By: 'Sarah'
Jan 29,2021
0 people found
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I placed my flat for sale through Goodfellows, Mitcham. Cathi was sublime as the maestro Conductor ably assisted by Musa, who played first violin, the result being a brilliant symphony. Both worked tirelessly and cheerfully throughout. Nothing was too much trouble for them. They were ...
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“We are so happy to choose Goodfellow's agency......”

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Jan 23,2021
Minithumbup
By: 'Andriana'
Jan 23,2021
0 people found
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We are so happy to choose Goodfellow's agency.Absolutely amazing through the whole process. Very professional and extremely helpful team. Thank you so much Keven and Nelson...
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“Avoid at all costs...”

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Jan 22,2021
Minithumbdown
By: 'Nick'
Jan 22,2021
0 people found
this helpful
Useless agency. Delayed our contracted move-in date by two weeks ONE day before move in. Constantly avoid and ignore messages. Upon move out, they will do everything in their ability to extort you out of hundreds and hundreds of pounds from your deposit, despite leaving ...
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“This is my first time renting a property and ......”

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Nov 25,2020
Minithumbup
By: 'Shabbir'
Nov 25,2020
0 people found
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This is my first time renting a property and Goodfellows have been absolutely amazing through the whole process. I required some refurb work first, and Goodfellows arranged for a couple of quotes for me from approved companies that they typically work with. I chose one ...
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“Gareth Vaughan help me for my flat he always ......”

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Oct 06,2020
Minithumbup
By: 'Syed'
Oct 06,2020
0 people found
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Gareth Vaughan help me for my flat he always contacted me via mail and calls , given me all the updates. Finally everything is done, we moving this weekend. Mr Gareth Vaughan [ Goodfellows] is very supportive and helpful. I will recommend Goodfellows to my family and ...
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“Awful service, don't waste your time. They do......”

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Aug 27,2020
Minithumbdown
By: 'Phoebe'
Aug 27,2020
0 people found
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Awful service, don't waste your time. They do nothing other than wait for people to look at online adverts, and rely on their emails to get people in. They told us they could sell our flat for £300k with a 1.5% fee. We were skeptical, thinking ...
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“Great agency, especially Suzanne who helped u......”

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Aug 24,2020
Minithumbup
Suzanne
By: 'Daniela'
Aug 24,2020
0 people found
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Great agency, especially Suzanne who helped us to rent the flat. She is very kind and she is always willing to help. Thank you so much Suzanne, you've really helped us a lot. It was really nice to meet you. I wish you all the ...
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“Happy Agents, Happy Tenants...”

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Aug 24,2020
Minithumbup
By: 'Eliza'
Aug 24,2020
0 people found
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William and the team at the Mitcham Office are easy to deal with and make renting in London a breeze....
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“Good service and focused on helping landlord......”

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Jan 31,2020
Minithumbup
By: 'richard'
Jan 31,2020
0 people found
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Good service and focused on helping landlords and tenants. Only area for improvement , I would have appreciated the occasional phone call rather than email....
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“Very Helpful...”

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Dec 07,2019
Minithumbup
By: 'Pauline'
Dec 07,2019
0 people found
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Gareth was most helpful in securing new tenants for my property with great speed. He was always available if I needed him to answer questions. Most helpful....
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“highly recommend...”

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Oct 17,2019
Minithumbup
By: 'Mrs'
Oct 17,2019
0 people found
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Jamie and his team dealt with our sale quickly, efficiently and professionally. Their communication was good and they definitely worked hard to achieve our sale...
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“Dreadful management. Works not done for months...”

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Sep 20,2019
Minithumbdown
By: 'Victoria'
Sep 20,2019
0 people found
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Absolutely dreadful experience to date. As a landlord I signed with your move last year who were fantastic till xmas but then went totally silent for 3 months and stopped responding to my messages re works that I had approved etc until march when I was ...
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“good service...”

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Sep 19,2019
Minithumbup
By: 'andrew'
Sep 19,2019
0 people found
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great service sold the house quickly staff very helpful conveyance service is ok eway app is very annoying and needs to be overhauled...
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“Fantastic Team. Especially Jamie, Jonathan an......”

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Sep 03,2019
Minithumbup
By: 'Edward'
Sep 03,2019
0 people found
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Fantastic Team. Especially Jamie, Jonathan and James. They were very swift selling my property within a shortest time. I don't know how to thank you guys for your fantastic work. Jamie and Jonathan were marvelous ....
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“First class service...”

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Aug 06,2019
Minithumbup
By: 'Dave'
Aug 06,2019
0 people found
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We were very impressed with the professionalism of this business. Jamie had prepared a fair sales price through comparisons to other properties in the area and a strategy to sell the property quickly. He and his team arranged very quickly plenty of viewings. We were ...
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“Faultless...”

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Jul 11,2019
Minithumbup
By: 'Lisa'
Jul 11,2019
0 people found
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Goodfellows Mitcham have been absolutely brilliant with the sale of our home. We had many ups and downs due to losing our buyers on more than one occasion and Goodfellows were able to sell our house again within a few days each time. They work ...
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“Best estate agent I've ever dealt with in Lon......”

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Jul 03,2019
Minithumbup
By: 'Alexander'
Jul 03,2019
0 people found
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Best estate agent I've ever dealt with in London. Despite our landlord being a pain, Goodfellows, and specifically Kelly Burton at the property management team have both been very helpful!...
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“Letting whit Goodfellows...”

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Jul 01,2019
Minithumbup
By: 'CONSTANTIN'
Jul 01,2019
0 people found
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I am happy with all services provided by Gareth from Goodfellows during the period we was looking to rent a flat....
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Staff picture Reece
Staff picture Suzanne
Staff picture Jack
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

Awards won by Goodfellows, Mitcham CR4 3NA



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Goodfellows

Branch - Mitcham, CR4