Castles Estate Agents (London)
Enfield, EN3
4.8/5, 121 reviews
97% recommended
100% sales valuation accuracy
99% sales fee satisfaction

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“Great experience throughout the whole process....”

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Dec 21,2021
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Stephen
By: 'Dino'
Dec 21,2021
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I’ve dealt with many estate agents over the years, however Castles (Hertford Road) stand out from the rest, and in particular both Ashli and Stephen who were always responsive, supportive, and able to advise on complex situations with a calm and personable approach. Without a doubt, Ashli and Stephen will be the first agents I’ll contact - I couldn’t recommend more highly!

Thank you for all your hard work.
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Latest Reviews

View all Reviews 121
4th Nov 2023
reviewed by 'Nurul'
“When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield ......”
20th Feb 2023
reviewed by 'Salv'
“I approached Nof Tona at Castles after a proposed sale fell through at the last minute with another firm of ......”
6th Feb 2023
reviewed by 'B'
“The best estate agent in Enfield. Bought a flat with them and sold it 10 years later. Really amazing team. Great ......”
27th Jan 2023
reviewed by 'Ehsan Q'
“Ashli promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. Ashli & Stephen ......”
20th Dec 2022
reviewed by 'Mr L simmonds'
“Franco and Stephen and the whole team were all very helpful all the way through the sale and kept me ......”
13th Sep 2022
reviewed by 'Jacky'
“Excellent service from start to finish. Everything went smoothly and nothing was too much trouble. Thank you to Stephen, Franco & ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
243\/245 Hertford Road
Enfield
Greater London
EN3 5JJ
020 8804 8000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £135,000 £795,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 73 2 34 1 2 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“When I first took the plunge to sell my prope......”

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Nov 04,2023
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Franco
By: 'Nurul'
Nov 04,2023
0 people found
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When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield branch), I was quite nervous and worried as I was entering into an unknown territory – i.e. out of my usual comfort zone. However, I ...
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“Sale of property...”

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Feb 20,2023
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By: 'Salv'
Feb 20,2023
0 people found
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I approached Nof Tona at Castles after a proposed sale fell through at the last minute with another firm of local estate agents. The difference in the level of service was immediately noticeable and this gave me confidence that the property would be sold despite ...
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“The best estate agent in Enfield....”

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Feb 06,2023
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By: 'B'
Feb 06,2023
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The best estate agent in Enfield. Bought a flat with them and sold it 10 years later. Really amazing team. Great work!...
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“Great Team and excellent customer service....”

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Jan 27,2023
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By: 'Ehsan Q'
Jan 27,2023
0 people found
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Ashli promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. Ashli & Stephen were always available to provide me with the information that I needed (or didn't need, but needed for the sake of my sanity) – every decision ...
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“Franco and Stephen and the whole team were al......”

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Dec 20,2022
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By: 'Mr L simmonds'
Dec 20,2022
0 people found
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Franco and Stephen and the whole team were all very helpful all the way through the sale and kept me informed throughout selling process I would happily recommend or use Castles again...
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“Excellent service from start to finish. Every......”

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Sep 13,2022
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By: 'Jacky'
Sep 13,2022
0 people found
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Excellent service from start to finish. Everything went smoothly and nothing was too much trouble. Thank you to Stephen, Franco & Ashli for all their help & advice....
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“The whole team were very helpful and it was e......”

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Jun 09,2022
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By: 'Teresa Khan'
Jun 09,2022
0 people found
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The whole team were very helpful and it was easy to contact them. They helped me with completing forms and getting in touch with my solicitor. I would recommend them to anyone buying or selling a house...
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“This retirement flat was a good little proper......”

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Jun 09,2022
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Franco
By: 'David'
Jun 09,2022
0 people found
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This retirement flat was a good little property but by definition, of limited appeal. Castles procured a steady flow of viewings and found a suitable buyer. They gave feedback on viewings which was helpful and it was obvious they were proactive. Once the buyer was ...
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“A1 service from start to finish...”

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Mar 29,2022
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Franco
By: 'Natalie'
Mar 29,2022
0 people found
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A1 service from start to finish. I had 4 estate agents come to give valuations, Stephen stood out from the rest right from the start. He was punctual, had done his research, was knowledgeable and professional, without being pushy. Castles kept us up to date every ...
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“Great service...”

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Mar 05,2022
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Franco
By: 'Adrian'
Mar 05,2022
0 people found
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From start to finish of the house purchase Frank (Franco Tona) was an absolute pleasure to communicate with. He was professional, efficient and friendly throughout the process. He always kept us in the loop with every development. Frank chased all parties where needed to get ...
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“I thought the sale of the house was going to ......”

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Jan 25,2022
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By: 'Jim'
Jan 25,2022
0 people found
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I thought the sale of the house was going to be a headache until I was introduced to Nof. He took complete control of the sale. Having experienced his knowledge, energy and enthusiasm at the first meeting I thought this guy is too good to ...
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“Great experience throughout the whole process....”

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Dec 21,2021
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By: 'Dino'
Dec 21,2021
0 people found
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I’ve dealt with many estate agents over the years, however Castles (Hertford Road) stand out from the rest, and in particular both Ashli and Stephen who were always responsive, supportive, and able to advise on complex situations with a calm and personable approach. Without ...
read full review
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“I cannot thank Castles enough. They helped an......”

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Nov 06,2021
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By: 'Tiziana'
Nov 06,2021
0 people found
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I cannot thank Castles enough. They helped and guided me through the process of selling. They listened and provided suggestions towards the valuation that was realistic and achievable. Throughout the sale, nothing was too much trouble for Stephen and Frank and any questions I had ...
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“Great service throughout the whole process. W......”

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Oct 07,2021
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Franco
By: 'Gio'
Oct 07,2021
0 people found
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Great service throughout the whole process. Would recommend Castles to anyone looking to sell their home. The process to arrange viewings was extremely quick and contacting Stephen or Franco was quick. Both staff members polite, friendly, explained anything I needed help with....
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“The service was excellent. The manager Stephe......”

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Sep 20,2021
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By: 'Iris'
Sep 20,2021
0 people found
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The service was excellent. The manager Stephen was very helpful and was always available to respond to queries very quickly. Staff were also positive and helpful. It was a very good experience and would highly recommend the team for future business....
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“Enfield branch...”

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Jul 28,2021
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By: 'Rachel'
Jul 28,2021
0 people found
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The staff at the Enfield branch were amazing throughout the sale of our old home, and the purchase of our new one. They were very helpful and patient, and really lovely when it came to the viewings and handling everything. Highly recommend them as an ...
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“Very pleased with service....”

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Jul 26,2021
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By: 'Tim'
Jul 26,2021
0 people found
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Due to covid and other delays (not Castle's fault!) it took quite a while to sell my property, but throughout I was very pleased with the commitment the Castles team gave to me. Stephen and Frank gave good advice and were supportive all the way ...
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“We bought the house through Castles Enfield. ......”

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Jun 27,2021
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By: 'Natalia'
Jun 27,2021
0 people found
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We bought the house through Castles Enfield. Team was fantastic throughout the process. I was impressed with Stephen, Ashli and Franco on the quick responses and their professionalism. Definitely would recommend to all my friends. Thank you Castles for all your help and support on ...
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“Thanks to Stephen and his team for finding us......”

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Jun 10,2021
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By: 'Sumithra Palihavadana'
Jun 10,2021
0 people found
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Thanks to Stephen and his team for finding us a buyer for our house and all his help through the process. Excellent Service and would highly recommend.....
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“Exceptional and supportive service, we had a ......”

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Apr 15,2021
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By: 'Yasmin'
Apr 15,2021
0 people found
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Exceptional and supportive service, we had a really positive experience buying with Castles. Stephen and Ashli always kept us up to date with the progress of the sale throughout and are just genuinely very nice people to talk and work with. We were first time ...
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“We used Castles to sell our home at the end D......”

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Mar 05,2021
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By: 'AKB'
Mar 05,2021
0 people found
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We used Castles to sell our home at the end Dec 2020. The team is absolutely fantastic! We mostly dealt with Stephen & Ashli however everyone was amazing. The team were helpful, knowledgeable, contactable....we cannot fault them in any way. I would not hesitate to recommend ...
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“Strongly Recommended!...”

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Feb 24,2021
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By: 'James'
Feb 24,2021
0 people found
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Really positive experience with all the team at Castles Enfield. Good, measured advice from the very start - it felt like they were trying to value our flat and help us sell it for the right price rather than telling us exactly what we wanted ...
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“Friendly, Professional Service...”

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Oct 13,2020
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By: 'Deborah'
Oct 13,2020
0 people found
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We have recently sold our house through Castles in Enfield and we are very happy with the service. Stephen, Ashli and Franco were professional, and friendly from day 1, organising lots of viewings with us (contacting by phone then following up with an email ) and giving ...
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“Great service highly recommended...”

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Sep 25,2020
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By: 'Mandy'
Sep 25,2020
0 people found
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Well what can I say about Castles Enfield. Amazing team. Kept us up to date with progress throughout and constantly gave us valuable feedback after each viewing. Took the trouble to thoroughly explain the end to end process. All went smoothly. The team was polite ...
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“Really pleased with the service I received. F......”

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Sep 24,2020
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By: 'Lukia'
Sep 24,2020
0 people found
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Really pleased with the service I received. Franco was very supportive and helpful. They were efficient and always called me back....
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“Highly professional and very helpful...”

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Sep 17,2020
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By: 'N'
Sep 17,2020
0 people found
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Stephen, Ashli and Franco were highly professional and very helpful at all times. My flat proved quite difficult to sell due to covid-19 but we got there in the end. Thank you so much!...
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“Sold property in Feb 2020.Selling process was professional and efficient. ......”

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Jun 27,2020
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By: 'GEfthy'
Jun 27,2020
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Sold property in Feb 2020. Selling process was professional and efficient. Stephen and his team were always on hand to answer any queries or concerns. When messages were left they always got back to us same day with reassurance and with the information required. Whole process ...
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“Would highly recommend Castle Estate Agents, ......”

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May 04,2020
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By: 'Aamrah'
May 04,2020
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Would highly recommend Castle Estate Agents, made selling my home a breeze, no stress, no hassle. Wonderful, helpful, friendly and professional staff....
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“Castles Enfield / Vince...”

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Feb 07,2020
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Vince
By: 'Ash'
Feb 07,2020
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Dealt with Vince from the very start of our property search in the area. As first time buyers we were rather green to the process and frankly needed a lot of hand holding. Vince quickly put us at ease and took the time to understand ...
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“Vince was a star...”

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Nov 08,2019
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By: 'James'
Nov 08,2019
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Vince was a star, really helped me with my purchase and I couldn't have got it done so quickly without him...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:31 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), Enfield EN3 5JJ



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