Stonecot Hill, Sutton, SM3
4.9/5, 99 reviews
98% recommended
92% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“Great service from good fellow stonehill, esp......”

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May 16,2022
Minithumbup
By: 'Janis'
May 16,2022
0 people found
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Great service from good fellow stonehill, especially Ellie Darby and Rosie Bolt, was in contact me constantly and was always there to help. Would highly recommend and use again
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Opening Hours
Address

Goodfellows
30 Stonecot Hill
Sutton
Greater London
SM3 9HE
020 8335 3535

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £215,000 £4,800,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 59 1 25 0 11 1
Areas covered
  • SM4
  • SM3
  • SM1
  • KT4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

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“I have just sold my property through Goodfell & rate them 10/10...”

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May 09,2023
Minithumbup
Ellie
By: 'John Di'
May 09,2023
0 people found
this helpful
I have just sold my property through Goodfellows estate agent and received a 1st class service. My agent who dealt with my sale was Ellie Darby & without her this sale would never have happened. The most impressive part of her service was her determination to ...
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“Quick and all the staff were very helpful ran......”

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Mar 19,2023
Minithumbup
Ellie
By: 'Sandy'
Mar 19,2023
0 people found
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Quick and all the staff were very helpful rang if they had any updates or to forward any information to me. Would use again ....
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“Supported us through a long processes due to ......”

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Mar 03,2023
Minithumbup
By: 'Anna'
Mar 03,2023
0 people found
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Supported us through a long processes due to our buyer. A great team that is always there to help you....
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“I bought my first home with Goodfellows and w......”

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Mar 02,2023
Minithumbup
By: 'Maggie'
Mar 02,2023
0 people found
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I bought my first home with Goodfellows and with Amanda as my estate agent. She was excellent, helpful, supportive and always able to sort problems out and keep things moving through a challenging sale experience. I would recommend her very highly to anyone buying a ...
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“I sold my house in Raynes Park through Goodfe......”

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Jan 16,2023
Minithumbup
By: 'Steve'
Jan 16,2023
0 people found
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I sold my house in Raynes Park through Goodfellows. Amanda Smith was my go-to person there and she was extremely helpful, knowledgeable and professional throughout the process. The communication was also very good. I would absolutely recommend Amanda and Goodfellows to anyone....
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“Selling a home is highly important landmark i......”

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Jan 13,2023
Minithumbup
Ellie
By: 'Zasia Arit'
Jan 13,2023
0 people found
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Selling a home is highly important landmark in anyone's life, and recognised as also being one of the most stressful. When my sister, and only close relative was suddenly and severely injured overnight, in hospital, I found I had to sell her home and needed ...
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“Sale of Much Loved Family Home...”

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Dec 31,2022
Minithumbup
Ellie
By: 'Sue'
Dec 31,2022
0 people found
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After selling my late Fathers property, during what was a particularly difficult time for me, I cannot thank Sam Bedford and her team enough for their support, guidance and all their hard work they put in to securing the right sale of the property, at ...
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“Very good agents....”

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Sep 26,2022
Minithumbup
Ellie
By: 'terence'
Sep 26,2022
0 people found
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Very good agents. Kept unto date at all points of a difficult sale as it involved the extension of a lease which was not straightforward. All staff were attentive and helpful, with a particular mention to Omar who kept me uptown date throughout. I wouldn't ...
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“Rosie was amazing kept us updated and chased ......”

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Aug 16,2022
Minithumbup
By: 'Steve White'
Aug 16,2022
0 people found
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Rosie was amazing kept us updated and chased when things had slowed down. She made the process less stressful, albeit she must have gone through all the stress for us....
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“Friendly and professional staff. Nothing was ......”

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Aug 15,2022
Minithumbup
By: 'Angela Martin'
Aug 15,2022
0 people found
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Friendly and professional staff. Nothing was too much trouble and everything was explained in layman's terms. Made the whole selling process easy. Would definitely recommend....
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“We recently closed the sale on our property i......”

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Aug 15,2022
Minithumbup
By: 'Colin'
Aug 15,2022
0 people found
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We recently closed the sale on our property in Sutton thanks to Rosie Bolt and Omar Shosanya of Goodfellows at Stonecot Hill office. When we first met Rosie to discuss how she would go about selling our property she laid out a plan with time ...
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“The Astounding Goodfellows Sutton Team!...”

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Aug 13,2022
Minithumbup
By: 'Sally'
Aug 13,2022
0 people found
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Samantha Bedford and Ellie Darby and their amazing team at Goodfellows Sutton literally are the best estate agents I have ever worked with in both the UK and the US. They helped me sell my late mother’s property with so much empathy. Astounding care, ...
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“Absolutely excellent estate agents, from thei......”

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Aug 13,2022
Minithumbup
Ellie
By: 'Miss Louise E Greene'
Aug 13,2022
0 people found
this helpful
Absolutely excellent estate agents, from their rental side to the sales side. We rented and sold our house through goodfellows after trying other estate agents and they were incredibly efficient, informative and professional throughout. Ellie who handled our sale kept in touch throughout the process ...
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“Excellent estate agent. Very helpful in negot......”

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Aug 13,2022
Minithumbup
By: 'Nora'
Aug 13,2022
0 people found
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Excellent estate agent. Very helpful in negotiating the intricacies of selling our property and purchasing another. Realistic about where we should pitch the asking price The manager was extremely helpful on completion day ensuring everything went smoothly...
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“Wonderful experience...”

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Aug 09,2022
Minithumbup
By: 'Ivan'
Aug 09,2022
0 people found
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It is a good experience to deal with Goodfellows. Omar is very helpful and responsive throughout the whole process. Thanks....
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“Sam was knowledgeable and gave an honest valu......”

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Aug 01,2022
Minithumbup
By: 'Fidelma Evans'
Aug 01,2022
0 people found
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Sam was knowledgeable and gave an honest valuation that would necessitate a sale. She also showed us other properties that were for dale in the same road...
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“Fantastic service from start to finish Sold ......”

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Jul 29,2022
Minithumbup
By: 'Nick'
Jul 29,2022
0 people found
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Fantastic service from start to finish Sold our home in a day and above the asking price The post sales team stayed on top of the chain, kept us informed and sorted out any potential problems with the solicitors and vendors Can’t thank them ...
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“Omar is a star!, from start to the end he was......”

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Jul 04,2022
Minithumbup
By: 'Daniel'
Jul 04,2022
0 people found
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Omar is a star!, from start to the end he was there for us. He kept me informed at every step through the process and also was tremendous help to go through contract exchange, he went above and beyond, Thanks Omar!...
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“Excellent service; professional, respectful a......”

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Jun 27,2022
Minithumbup
By: 'Jill'
Jun 27,2022
0 people found
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Excellent service; professional, respectful and friendly. Always timely and helpful with responses. Was kept informed at all stages. Very many thanks....
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“Sam and her wonderful team have been amazing,......”

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Jun 26,2022
Minithumbup
By: 'Shelley'
Jun 26,2022
0 people found
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Sam and her wonderful team have been amazing, they sold our house and kept us informed every step of the way. They are professional, friendly and we would definitely recommend them to anyone, no other Estate agent meets their standard, they outshine the rest by ...
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“Could not fault the service we received from ......”

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Jun 08,2022
Minithumbup
By: 'Gill'
Jun 08,2022
0 people found
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Could not fault the service we received from Omar from start to finish. He acted professionally throughout, was also quick to respond to any queries and put my mind at ease when moving stress was getting to me! The whole team at Stonecot were friendly ...
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“Top Notch Estate Agent...”

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May 18,2022
Minithumbup
By: 'Hywel'
May 18,2022
0 people found
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Excellent, savvy, professional and friendly estate agent. Wonderful sales skills, well thought through advice and skillful management of sales process....
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“Great service from good fellow stonehill, esp......”

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May 16,2022
Minithumbup
By: 'Janis'
May 16,2022
0 people found
this helpful
Great service from good fellow stonehill, especially Ellie Darby and Rosie Bolt, was in contact me constantly and was always there to help. Would highly recommend and use again...
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“Sam and Ellie were thoughtful and very helpfu......”

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Apr 06,2022
Minithumbup
By: 'Rob'
Apr 06,2022
0 people found
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Sam and Ellie were thoughtful and very helpful throughout our sale. Great communication , very straight forward and easy to contact. Thank you...
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“Highly Recommend, Excellent Service...”

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Apr 01,2022
Minithumbup
By: 'Geoff'
Apr 01,2022
0 people found
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Would highly recommend Goodfellows.They are true professionals,they kept us fully updated every step of the way ,from start to finish. The whole team at the Stonecot Hill Branch (Samantha, Rosie and Omar)were very helpful, and sorted out any little issue or problem ...
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“Brilliant team at Stonecot hill. Very profess......”

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Mar 04,2022
Minithumbup
By: 'Sonia'
Mar 04,2022
0 people found
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Brilliant team at Stonecot hill. Very professional, patient and helpful. I was purchasing a property from them and they were supportive the whole time. Communication was brilliant. I cannot thank them enough....
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“The team were very helpful in selling my hous......”

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Mar 04,2022
Minithumbup
By: 'David Nuttall'
Mar 04,2022
0 people found
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The team were very helpful in selling my house and achieving in excess of the asking price. The sale was not without issues as it fell through more than once due to prospective purchasers changing their minds. However, the Goodfellows Team remained very positive and ...
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“Truly professional service...”

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Mar 03,2022
Minithumbup
By: 'Philip'
Mar 03,2022
1 people found
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Truly professional service from valuation to completion by a great team giving me a stress free journey. Highly recommend Goodfellows....
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“Excellent Service...”

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Feb 25,2022
Minithumbup
By: 'Soraya Barber'
Feb 25,2022
0 people found
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Sam and her team sold my house immediately after my open day last year . A professional service was provided and They booked an astonishing amount of viewings and found the perfect buyer . Omar took over once I had agreed on the sale and kept me ...
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Staff picture Martin
(8)
Staff picture Ellie
Staff picture Debbie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

Awards won by Goodfellows, Sutton SM3 9HE



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Goodfellows

Branch - Stonecot Hill, Sutton, SM3