95% sales valuation accuracy
99% sales fee satisfaction
Oct 23,2022
Oct 23,2022
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We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding.
Due to issues with our buyer’s solicitor a lot of things went wrong and the whole exchange and completion process turned into an absolute nightmare. Ela Yildiz, who looked after our sale, went out of her way to liaise with our buyer and her solicitor, to talk to the agents in the chain and to try find solutions to help move things forward. She always kept us up to date and it took a lot of her time. We were still facing issues with solicitors a day before completion and we were really struggling to keep our calm but Ela’s kindness and professionalism really helped us go through all of it. If it was not for her I honestly don’t know if we would have completed at all.
Due to issues with our buyer’s solicitor a lot of things went wrong and the whole exchange and completion process turned into an absolute nightmare. Ela Yildiz, who looked after our sale, went out of her way to liaise with our buyer and her solicitor, to talk to the agents in the chain and to try find solutions to help move things forward. She always kept us up to date and it took a lot of her time. We were still facing issues with solicitors a day before completion and we were really struggling to keep our calm but Ela’s kindness and professionalism really helped us go through all of it. If it was not for her I honestly don’t know if we would have completed at all.
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Latest Reviews
8th Oct 2024
reviewed by 'Sarah S'
23rd Oct 2022
reviewed by 'Cedric Rondeaux'
3rd Oct 2022
reviewed by 'Evita'
15th Sep 2022
reviewed by 'Poppy'
31st May 2022
reviewed by 'C/o Charlie McNelly'
29th Apr 2022
reviewed by 'Jonathan'
Opening Hours
Address
Castles Estate Agents (London)
44 Lower Clapton Road
Hackney,London
Greater London
E5 0RN
020 8985 0106
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 99% | £34,000 | £1,250,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 0 | 89 | 1 | 84 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Oct 08,2024
Oct 08,2024
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Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. The advice he also offered me was commercial and pragmatic, saving me so much time. His communication between the two parties was also very good. ...
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Oct 23,2022
Oct 23,2022
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We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding.
Due to issues with our buyer’s solicitor a lot of things went wrong and the whole exchange and completion process turned into an absolute nightmare. Ela Yildiz, who ...
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Oct 03,2022
Oct 03,2022
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As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and the team really did the best they could to guide me through the process, and being super responsive most of the time, thanks for going ...
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Sep 15,2022
Sep 15,2022
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I wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in touch with them as there were a few issues and Ela was so helpful and even though I wasn’t her client she helped me ...
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May 31,2022
May 31,2022
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This was my first experience of agents as a buyer, and it was a very very positive one. Ela was fantastic, super responsive to my questions and concerns, and bringing in David for support and advice when required. A highly professional, understanding and practically-minded service. ...
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Apr 29,2022
Apr 29,2022
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Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, but having Josh pushing them tactfully was a huge help.
Really appreciate the tailored service and care that Josh and David gave. First class service....
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Nov 15,2021
Nov 15,2021
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I've been using Castles for years, I bought a flat through them and a few years later rented it out with Castles managing it for me. I was abroad for some of this period, and at all times Castles have managed the whole process with ...
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Aug 18,2021
Aug 18,2021
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I've now bought and sold through the Castles Hackney/Clapton branch and can't recommend them highly enough - they know the area and its housing stock better than anyone and are a pleasure to work with.
Max managed my recent sale and was extremely professional ...
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Jul 13,2021
Jul 13,2021
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I recently sold a flat with castles as my agents and they were amazing. I ran into a few issues with the buyers and Hackney council but Josh and David always kept on top of everything. They were always available either by phone or by ...
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Jul 09,2021
Jul 09,2021
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David, Josh, Max and team were fantastic. I sold 2 properties with them recently and they did everything they could to make the process as smooth as possible keeping me reassured throughout. “Leave it with me” is what David would often say, I did, and every ...
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Jul 09,2021
Jul 09,2021
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very quick to market. Efficient, to the point, we got 4 viewings on 1st day of viewings. Offers in by end of week, sealed bids and done.
Houses on the same street are still selling a month later!
Was involved and sensible on the pre-marketing stage ...
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Jun 30,2021
Jun 30,2021
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Max was our point of contact at Castles he was excellent throughout the selling process and we cannot recommend him and the team at Castles highly enough.
Max worked tirelessly on our sale going through and nothing seemed too much for him even when there ...
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Jun 22,2021
Jun 22,2021
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Working with David and Max was a pleasure: it was clear they knew the area and the market, had a good strategy, then brought in multiple viewings which resulted in a handful of offers. Max dealt with the sale and was always reassuring, trustworthy and ...
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Jun 17,2021
Jun 17,2021
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We dealt with Dave Sipple, who was courteous and professional throughout the process from valuation to completion. Dave clearly understood how to sell in this locality, and handled our relationship with the buyers extremely well. When completion ran into a last minute problem he worked ...
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Apr 29,2021
Apr 29,2021
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I sold my house mid pandemic and mid cyber attack. It was very stressful, however Josh and David were always at the end of the phone or email to help when things got tricky. Despite all the problems above I still managed to sell the ...
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Apr 22,2021
Apr 22,2021
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Very professional, friendly and supportive service. David, Max and Josh understood the market for our property well and the different clients positions to negotiate and agree our on-going purchase smoothly. Nothing has ever been too much trouble! Thanks...
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Apr 19,2021
Apr 19,2021
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I recently sold my flat in Clapton through Castles and highly recommend. I find the process of buying / selling pretty stressful but Castles definitely helped to make this one as informed as possible. The whole team were always on hand (over a 4 month period) with ...
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Apr 19,2021
Apr 19,2021
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We have just sold with Castles for the second time, and honestly, we could not fault the service provided by Max and David (Hackney Branch). We trusted their advice, and appreciated their transparency during the sale process. Their timely communication and swift action made the ...
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Apr 19,2021
Apr 19,2021
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From the outset Castles were brilliant to work with and after viewing houses with countless other estate agents we could really see the difference here with their knowledge and professionalism. Max made the process as painless as possible, was always easy to get hold of ...
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Apr 16,2021
Apr 16,2021
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Max and Josh at Castles made the whole process of selling a property (at an incredibly difficult time during lockdowns) so much easier than I expected. They were always available to talk, helped me work out next steps, explained the process clearly and kept checking ...
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Apr 15,2021
Apr 15,2021
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We bought through Castles and we found them to be honest, reliable and very attentive to all parties involved. It felt like a complicated transaction but went smoothly with Max's involvement. We sold through elsewhere but I wish we went with Castles for our sale. ...
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Mar 08,2021
Mar 08,2021
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Castles handled the sale of our 3 bed in Homerton, east London and the whole team was excellent but I have to call out Max who was our lead contact for going above and beyond to tackle any issues that came up during the sale.
Great ...
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Mar 05,2021
Mar 05,2021
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We recently completed the sale of our 3 bedroom flat in Clapton and cannot speak highly enough of the Castles team for their assistance. Max was our main point of contact and was such a great help. We had thought about using an online service to ...
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Mar 03,2021
Mar 03,2021
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I worked with Max who assisted me in the purchase of a flat in Hackney. Throughout the whole process, Max has been extremely helpful, keeping me updated and managing all parties involved to keep the process moving as quickly as possible in a difficult COVID ...
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Mar 03,2021
Mar 03,2021
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We purchased our house through Max at Castles. All I can say is that he was incredible. He understood our sentiments and found us our perfect house with care and consideration. His communication was amazing and patience through the process was a life boat for ...
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Mar 03,2021
Mar 03,2021
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Thanks David for all your help and responsiveness while selling our flat in hackney! We had a very good experience with Castles....
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Jan 29,2021
Jan 29,2021
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We have today completed on the sale of a Buy to Let flat in Hackney. We chose Castles as we preferred their personal touch to that of the big boys!
Max was our lead and at all times was appropriately friendly, approachable but very professional. ...
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Dec 20,2020
Dec 20,2020
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David went above and beyond throughout the purchase to help push things through whilst always remaining helpful, supportive, transparent and friendly – hugely appreciated and recommended. Thank you!...
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Dec 17,2020
Dec 17,2020
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We recently bought our house through Castles (David & Max) and were really impressed with their service - honest, proactive, and great communicators. They were fantastic throughout the entire process. Unlike other agents, they weren't pushy or overbearing during our initial viewing and were really honest/...
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Dec 17,2020
Dec 17,2020
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We recently used Castles' Hackney branch as our agents to sell a terraced house in Hackney.
David carried out the initial valuation and it was immediately clear that he has a great deal of experience in the housing market as well as an instinct for ...
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David
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Max
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Josh
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Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents
Best Estate Agent in E5 
