“Do not recommend.would never use again...”
1 Star Review
Jul 04,2023
By:
'Julie'
Jul 04,2023
Branch: Stoke On Trent, 80 Victoria Road
Services: Buying agent
Would you recommend?: No
Postcode: ST3
Branch: Stoke On Trent, 80 Victoria Road
Buying agent
Postcode: ST3
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Decided to go with faho as partner liked the idea of the reduced one off fee. It's true what they say,you pay peanuts, you get monkeys. Basically from the Start I wasn't happy with the 'service' provided. They took our money & did little else. Personally I wouldn't have done it this way,as if you've already paid for a service,why would it continue. But men don't listen.The photos they took first time around were terrible. We had to ask them back to take new after months of having no potential buyers. We had over 6 viewings booked, only for them to cancel last minute. Or viewings booked that didn't turn up, never to be heard of again.Obviously things happen, but it was a bit coincidental that it was that many times. The agents at faho didn't communicate well,or keep in regular contact. The viewings we did have,faho said they couldn't contact them after to gain feedback,they phoned,left messages,emails etc but every single person never responded. I find that utterly ridiculous that nobody who viewed the property, would not answer a phone call. faho already had our money,so really didn't have to do anything else to help to sell our house. Why would they. They'd got £900 to put a post on a fence & some pictures online.Almost 6 months of being on the market,I finally persuaded my partner to go with another estate agent, which again meant paying out fees. Our home has sold within 3 weeks. This tells you all you need to know. DO NOT PAY the cheaper one off fee. you will end up paying out again anyway,so may as well go with a well known company. We used bury & Hilton, excellent from start to finish. Will not recommend faho to anyone. One last point,on their Facebook page, there's only 5 * reviews from the past 2 years.....but the company has been going for over 10...you can't leave a review on their Facebook page....& They have buyers waiting for houses .... Also men, listen to your woman, she's always right.
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