“Incompetent, Rude and Illegal...”
1 Star Review
Aug 05,2023
By:
'Kieron'
Aug 05,2023
Branch: Norwich, Kiosk at unit 1 Tesco store blue bore lane
Services: Lettings (Prospective customer)
Rent PCM: £950
Would you recommend?: No
Postcode: NR5
Branch: Norwich, Kiosk at unit 1 Tesco store blue bore lane
Lettings (Prospective customer)
Rent PCM: £950
Postcode: NR5
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Absolutely awful experience with William H Brown in Norwich.
We viewed a property in January and put a holding deposit down to be told the next day that the property had actually been let to someone else. We shortly agreed to rent a different property from them with this holding deposit being transferred. We had very little contact from them after this despite phoning and emailing, we only received replies when chased and they were always very short. In addition, we found out by looking on their website that this property was actually for sale so this added to the waits for a contract to come through.
So, we paid a holding deposit in January and by mid July still had not received a tenancy agreement (long past the 15 days legally required). After trying to reach them throughout this time, we decided to let a property with a different company. When we told W H Brown this, we were met with animosity and anger and the first words out of the agents mouth we’re “well you won’t get your money back”, to which we requested he looked back through our correspondence to see if he thought we’d been treated fairly, and a few hours later he phoned to say we would have our money returned.
Legally, they have one week to return this money after a tenancy agreement cannot be reached, the money took 3 weeks to return to my account, and each time I chased it I was told a different thing.
Overall, we found William H Brown to be nothing more than an office full of people who can never answer the phone or answer an email, and that clearly don’t understand the laws and regulations in their own industry. They were utterly incompetent. We will never use a Sequence/William H Brown company again.
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