Reiss-Samuels
Canary Wharf, London, E14
4.4/5, 184 reviews
84% recommended
79% sales valuation accuracy
77% sales fee satisfaction
56% lettings valuation accuracy
88% lettings fee satisfaction



Property Features


“STUDENTS: Think Twice Before Renting with Reiss-Samuels!...”

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Sep 15,2023
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By: 'Jehab'
Sep 15,2023
6 people found
this helpful
I deeply regret not heeding the numerous negative reviews on Reiss-Samuels before getting involved with them. My landlord was Rakesh Patel, the same individual spotlighted in a concerning article on Morning Star (https://morningstaronline.co.uk/article/b/east-london-property-tycoon-accused-of-exploiting-tenants-by-stealing-their-deposits). The experience was nothing short of a nightmare.

The property images online were misleading, and the floorplans in the tenancy agreement were inaccurate. Rakesh had an alarming tendency to make unannounced visits, often letting himself in and looking at our rooms without prior notice, leaving us feeling invaded and deeply unsettled. Like many others, I faced unjust deposit deductions for the most trivial reasons.

Satnam, another agent from Reiss-Samuels, often boasts about their properties being in high demand, which from my experience, couldn't be further from the truth. He's notorious for never being on time for viewings, leaving groups of students stranded outside properties. His demeanour is consistently rude, echoing the sentiments of many other negative reviews.

Interestingly, viewings for their properties start as early as January, much earlier than most other letting agents. I can't help but think this is because few people want to live in the student HMO houses they offer, so they're trying to get ahead of the competition.

The positive reviews, likely from working professionals, seem to be the exception rather than the rule. As a student, I felt particularly vulnerable to the manipulative tactics of both Rakesh and Satnam. I'm now reaching out to other students I know who've previously rented with Reiss-Samuels, urging them to share their experiences and reviews. The more people are aware of their practices, the better informed future renters will be.

If you're considering renting with them, especially if you're a student, please be cautious. Know your rights, safeguard your deposit, and perhaps consider other options.
Was this helpful? Yes
By: Satnam
Sep 21, 2023
no call, no email received by the fake name reviewer Jehab please do contact us so we can assist you further date of this reply 21st September 2023
By: Satnam Gill
Sep 16, 2023
Fake name Jehab its very important when making these malicious comments that your transparent so stand up for yourself and disclose who you are today stating which property you rented and your full name.

Let’s take this to another level and i can assure you i will investigate this personally immediately even today on Saturday 16th September 2023 I can assure you one thing we are very responsive. Call, email anytime.

We have never rented a property to a person with the first name, middle name or surname called Jehab Call us today on 0203 189 2621 or email us please don’t be scared disclose who you are.

You seem to know who we are and Mr Patel so please do disclose who you are and stop hiding behind a computer screen making slanderous comments about myself Satnam. I very much doubt you will disclose yourself but I really would like you to I am kindly asking you to act today.

Reiss-Samuels do not manage Mr Patels properties

Taking a viewpoint after reading these comments completely sounds like a tenant who has just left a property who has been deducted monies from their overall deposit which would have been registered with mydeposits. Please do disclose who you are I can promise you I will personally look into this for you if the deductions are unjust. Lets look into this together was the property given back in the same cleanliness standard as you were given the property, was the rent paid in full for the duration of the tenancy, damages caused we can look into this together.

Your saying our images are misleading. Reiss-Samuels property photos are not misleading, there are walk through tours for the majority of our properties on our site with a lot of internal and external photos I am very sorry but we don’t advertise Buckingham palace pretending its one our properties to rent.

The floor plans on the assured shorthold tenancy agreement drawn up by the landlords assistance shows the internal set up of the rooms internally. Mr Patel does not enter into houses and bedrooms unannounced 24 hours notice in a message would have been given and there is no need for Mr Patel to enter the property during a tenancy anyway. Only the landlords maintenance man generally enters

Notorious for being late – So sorry to hear this did this actually happen to you and other prospective tenants was it snowing or raining or were there thunderstorms that day or a hurricane, when making these defamatory comments you do need to add chilli sauce onto the story to make it more spicy if you get my drift.

Other letting agents have no connection to us it would be interesting to see what date you actually viewed the properties. If a student does not wish to view our properties that’s at their discretion

All letting agents need to be registered with a redress scheme by law. The redress scheme Reiss-Samuels are registered with The property Ombudsman www.tpos.co.uk who work alongside trading standards I will even provide a contact number 01722 333306 to make a complaint about Reiss-Samuels practices please do so. You may well want to do your research on who the property ombudsman are as well.

Jehab the fake name reviewer our phone lines are awaiting for your to call or email [email protected] really would love to find out who you are and the property you rented but something tells me you will not contact us.

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Opening Hours
Address

Reiss-Samuels
12 Tiller Road
Canary Wharf,London
Greater London
E14 8PX
020 3189 2621

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 79% 77% £0 £0
Lettings 56% 88% £495 £4,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 2 133 15 0 0 2 0 4 12
Areas covered
  • E14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
Latest Properties

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“Excellent service from sending a email via th......”

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Apr 21,2024
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By: 'Kira winters'
Apr 21,2024
0 people found
this helpful
Excellent service from sending a email via the site rightmove up to the date the contract tenancy agreement was signed No pushing, left alone to choose which place we wanted Once chosen they met all of our needs, would recommend, 100% better service then any other ...
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“I have recently been dealing with a guy calle......”

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Apr 20,2024
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Sat
By: 'B Pankaj'
Apr 20,2024
0 people found
this helpful
I have recently been dealing with a guy called Sat. He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving Flat is so stressful and Sat really has taken that stress away. He’s very quick to respond to my emails ...
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“successfully renewed the tenancy for my daugh......”

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Apr 10,2024
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By: 'Abiola'
Apr 10,2024
0 people found
this helpful
successfully renewed the tenancy for my daughter for another 12 months. As a guarantee/guarantor on the lease it worked out well apart for the request we put across pushing for a 9 month tenancy. Professional estate agent and landlord combined...
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“As someone who has moved from place to place ......”

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Mar 21,2024
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Satnam
By: 'Rajan Salhotra'
Mar 21,2024
0 people found
this helpful
As someone who has moved from place to place and encountered terrible service from multiple agencies. Reiss Samuels offer a high level of service with management of my property. A particular mention to Satnam Gill who goes above and beyond with his service. I would ...
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“Distressing Experience...”

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Mar 17,2024
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Satnam
By: 'GC'
Mar 17,2024
4 people found
this helpful
My dealings with Reiss Samuels, Satnam Gill in particular, came about when my child was looking for accommodation for the next academic year with a group of University friends, and the place they found was being managed by this company. I was a little taken ...
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By: Satnam
Mar 17, 2024
View all comments (1)
Gillian Peachment I trust you are well, its amazing how the two parents who failed to read the criteria even though on two occasions in writing before the reference process started are the ones writing negative comments online. You should not be providing false or misleading information. Reiss-Samuels do no manage the property as stated on the holding deposit contract clearly you failed to read that as well and the criteria for a guarantor prior to the holding deposit being paid and the h ...

“Professional and helpful was my experience wi......”

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Oct 24,2023
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Satnam
By: 'Will Becker'
Oct 24,2023
0 people found
this helpful
Professional and helpful was my experience with this company, I have checked out of my house and decided to return to students halls in SE10 due to unforseen circumstances with another tenant Satnam appreciate your efforts in looking for a studio apartment unfortunately the ones ...
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By: sat
Oct 27, 2023
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Will, i trust you are well i did try and get hold of you on several occasions to discuss the acceptance of your offer with the studio in question but was unable to get hold of you All the best with your new accommodation and we are a phone call away should you require any further assistance in the future ...

“HAPPY CUSTOMER KINGS COLLEGE STUDENT We hav......”

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Oct 12,2023
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Satnam
By: 'Nikki Palmer'
Oct 12,2023
0 people found
this helpful
HAPPY CUSTOMER KINGS COLLEGE STUDENT We have entered into into our final year at kings college London and have moved from canary wharf rented through the real estate agent reiss samuels. A special shout out to Satnam at Real estate agency Reiss samuels he assisted ...
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By: Sat
Oct 12, 2023
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Good Morning Nicole, I trust this reply finds you well, thank you for your comments left on allagents this morning and have a great day today ...

“Cannot fault the service by Satnam and his co......”

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Oct 01,2023
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Satnam
By: 'Pete Jenkins'
Oct 01,2023
0 people found
this helpful
Cannot fault the service by Satnam and his colleague. Satnam showed me around the property and answered all the questions I had, he does like to talk LOL take it as compliment Mr Gill The properties are finished to an exceptional standard and the process ...
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By: Emma
Oct 02, 2023
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Mr Jenkins I hope all is well, thank you for your comments and we hope you contact us again in the future Have a pleasant day ...

“can't believe how reiss-samuels is still runn......”

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Sep 30,2023
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Satnam
By: 'FUSATNAM'
Sep 30,2023
5 people found
this helpful
can't believe how reiss-samuels is still running with so many bad reviews out there!!! my friends and i stayed at ambassador square and it was a total nightmare. seriously! the pics online were so deceiving! the actual place was a mess, broken stuff everywhere, and ...
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By: Satnam
Oct 04, 2023
View all comments (3)
This person is a Troll, Taking into account a reward was put on the table for supplying the information below this person has failed to do so, after a SCATHING ATTACK on us why would this person not want to confirm the information below and be rewarded handsomely in the process??? 1. CONFIRM YOUR FULL NAME 2. WHICH PROPERTY YOU RENTED 3. SHOWING PROOF REISS-SAMUELS MANAGE THE PROPERTY AND DEAL WITH REPAIRS Nothing to do with image this industry is regulated with governing bodies invo ...

“Unprofessional Handling of Tenancy Agreements...”

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Sep 30,2023
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Satnam
By: 'Anna'
Sep 30,2023
4 people found
this helpful
I recently had an unfortunate experience with RS, particularly with Satnam Gill. Despite their seemingly positive ratings, I found their service lacking in professionalism and attention to detail. The tenancy agreement they provided had incorrect documents, and despite bringing it to their attention, they failed ...
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Was this helpful? Yes
By: satnam
Sep 30, 2023
View all comments (1)
Anna, Your review is false this has not happened i do not recall where someone has dropped out due a tenancy agreement being incorrect. Reiss-Samuels do not prepare the assured shorthold tenancy agreements and you would no that if you were going to rent through us. PROVE US WRONG AND THIS COMMET WILL BE DELETED Do tell us who you are even on this website or contact us directly on [email protected] ...

“I have lived in this property in Manchester R......”

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Sep 30,2023
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Sat
By: 'Ansh Bangera'
Sep 30,2023
0 people found
this helpful
I have lived in this property in Manchester Road for 2 years now my landlord Mr. Hetal Patel is very nice and so is the estate agent Reiss Samuels. We are going to move out soon as we have graduated. Many thanks again for all your ...
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By: Satnam Gill
Sep 30, 2023
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Congratulations on your graduation excellent news, i wish you all the best with your future plans and i am glad to hear you has a good experience with your landlord and us All the best ...

“Happy Student tenant Overall me and my hous......”

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Sep 30,2023
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Satnam
By: 'Ankita'
Sep 30,2023
0 people found
this helpful
Happy Student tenant Overall me and my house mates rented a nice flat from Reiss-Samuels on the isle of dogs, we had no choice to live here we could not find no places close to our work and university in London City university Satnam you ...
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By: Satnam
Sep 30, 2023
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Hi Ankita, thank you for your comments wish you well settling into your flat. Have a nice weekend ...

“Third year in a row I am acting as a financia......”

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Sep 20,2023
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Sat
By: 'Liv Campbell'
Sep 20,2023
0 people found
this helpful
Third year in a row I am acting as a financial guarantor for my son with Reiss-Samuels and the same property owner Mr Rakesh Patel. 1st year 6 bedroomed house 2nd year 5 bedroomed house and 3rd year 1 bedroomed flat Some years ago my first conversation with ...
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By: Satnam
Sep 21, 2023
View all comments (1)
Hello Olivia, I trust you are well thank you for comments, yes 3rd time round and i totally agree the landlord is very well organized. Regarding the reference process as its a different property although owned by the same person we have to start the reference process for the guarantors again as previously explained if Toby renewed in one of the properties then guarantors would not need to be referenced checked. ...

“STUDENTS: Think Twice Before Renting with Reiss-Samuels!...”

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Sep 15,2023
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By: 'Jehab'
Sep 15,2023
6 people found
this helpful
I deeply regret not heeding the numerous negative reviews on Reiss-Samuels before getting involved with them. My landlord was Rakesh Patel, the same individual spotlighted in a concerning article on Morning Star (https://morningstaronline.co.uk/article/b/east-london-property-tycoon-accused-of-exploiting-tenants-by-stealing-their-deposits). The experience was nothing short of ...
read full review
Was this helpful? Yes
By: Satnam
Sep 21, 2023
View all comments (2)
no call, no email received by the fake name reviewer Jehab please do contact us so we can assist you further date of this reply 21st September 2023 ...

“Very happy with my new apartment i am a inter......”

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Sep 15,2023
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Sat
By: 'Rabbi Kazi'
Sep 15,2023
0 people found
this helpful
Very happy with my new apartment i am a international student from Bologna and found renting a apartment in London hard as i can not afford to pay the years rent upfront Satnam very much thank you so much for your help this week...
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Was this helpful? Yes
By: Satnam Gill
Sep 16, 2023
View all comments (1)
Good morning Rabbi, Do get in touch if you need any further assistance and thank you for your comment. Say Hello to your family from us. ...

“Excellent experience from start to finish the......”

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Sep 06,2023
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Sat
By: 'Kevin Bryant'
Sep 06,2023
0 people found
this helpful
Excellent experience from start to finish they have a nice selection of different apartments in Canary Wharf. Satnam showed me around 6 apartments in the Isle of Dogs one bedrooms and studios eventually choosing west ferry road Helion court....
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“DO NOT RENT WITH REISS SAMUELS- THEY LEFT US HOMELESS ......”

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Aug 31,2023
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Emma
By: 'Tegan'
Aug 31,2023
2 people found
this helpful
DO NOT RENT WITH REISS SAMUELS- THEY LEFT US HOMELESS IN ORDER TO MAKE MORE MONEY. The managing director was possibly the best example of abhorrent customer service. He is the most unprofessional individual I have ever encountered, and I cannot fathom any of these ...
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By: Satnam
Sep 01, 2023
View all comments (2)
Tegan Firstly the landlord gave three extensions for the guarantor/guarantors to complete the reference process which included filling in application forms and providing documentation. All confirmed in writing. The prospective tenants were well organised no issues there. On the 3rd March i convinced the landlord to give your guarantor additional time for his paperwork to come through which he agreed to do. This is all confirmed in writing On the 2nd June Email sent to everyone co ...

“5 star review for Sat was exceptionally helpf......”

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Mar 09,2023
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Sat
By: 'Patrick'
Mar 09,2023
1 people found
this helpful
5 star review for Sat was exceptionally helpful throughout the process of tenancy renewal. He was thorough and ensured that everything was dealt with between the landlord and myself quickly and clearly. As I had not expected the positive outcome that came to fruition, getting his ...
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By: Sat
Mar 13, 2023
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Hi Pat, i trust you and Sam are well and glad your staying for another 12 months in the property ...

“Hi there,I had a great experience the letti......”

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Oct 29,2022
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Sat
By: 'Ellen Peterson'
Oct 29,2022
0 people found
this helpful
Hi there, I had a great experience the letting agent and special thanks to Sat. The quality of their services and their professionalism in every aspect of their business was great. Sat who was consistently professional, polite and extremely knowledgable made sure to understand my ...
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Was this helpful? Yes
By: Satnam
Nov 01, 2022
View all comments (1)
Hi Ellen, thank you for your comments we finally got there in the end. It was a pleasure assisting you. ...

“4 Ladies found Reiss Samuel's to be very prof......”

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Jun 30,2022
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Satnam
By: 'Bethan'
Jun 30,2022
0 people found
this helpful
4 Ladies found Reiss Samuel's to be very professional and they demonstrated a great attitude in working alongside our sales and lettings team . After meeting Satnam the director I was very impressed with passion and hands on approach in ironing out all minor details and handling ...
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By: Satnam Gill
Jun 30, 2022
View all comments (1)
Hi Beth hows it going. The pleasure was all ours dealing with you and the others ...

“Moving house is stressful at the best of time......”

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Mar 05,2022
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By: 'Hetty'
Mar 05,2022
0 people found
this helpful
Moving house is stressful at the best of times, let along amidst a pandemic. However this was the least stressful experience i've had in moving - Reiss samuels were thorough and responsive communication, knowledge of the property & management, and kind demeanour meant that I felt ...
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“Thank you Satnam for all your help you have b......”

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Feb 19,2022
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Sat
By: 'Pam P'
Feb 19,2022
0 people found
this helpful
Thank you Satnam for all your help you have been so kind to allow us to still move in after everything that happened I can promise you everything will be smooth sailing moving forward I cannot thank the landlord enough as well...
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“Me and my partner have just moved in a nice m......”

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Feb 18,2022
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By: 'Se10 8hu'
Feb 18,2022
0 people found
this helpful
Me and my partner have just moved in a nice maisonette here in greenwich Reiss samuels have been wonderful to work with very polite, very responsive, and It's been refreshing and lovely to be able to rely on such excellent and conscientious people when things ...
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By: sat
Feb 18, 2022
View all comments (1)
Dear Nev, I trust you and mike are well, i can only apologies on behalf of the check in clerk who are a third party company. ...

“By far the rudest and worst Estate agent expe......”

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Feb 11,2022
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By: 'Tom C'
Feb 11,2022
4 people found
this helpful
By far the rudest and worst Estate agent experience I have ever had the displeasure of being in contact with. I admit there was some misunderstanding on my part about the posted property, but how the agent handled with a condescending tone as well as ...
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By: Keisha
Jun 12, 2022
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I agree, by FAR one of the rudest. Terrible customer service. ...

“Pleasure to go through as a tenant. RS went a......”

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Feb 11,2022
Minithumbup
By: 'Ripal'
Feb 11,2022
1 people found
this helpful
Pleasure to go through as a tenant. RS went above and beyond to help us a find an ideal apartment that suited both our budget and location preferences. R/S gave us all the advice we needed and was contactable throughout the process. Very efficient ...
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By: Sat
Feb 12, 2022
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Good morning Ripal Thank you for your kinds words it was a pleasure assisting you finding a property Have a nice weekend ...

“Nice company to deal with just rented a 1 bed......”

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Sep 12,2021
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Arun
By: 'Jack R'
Sep 12,2021
0 people found
this helpful
Nice company to deal with just rented a 1 bedroom in E14 in isle of dogs quite area a bit of me...
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By: Sam
Sep 13, 2021
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Dear Mr Reid We hope you have settled into your new apartment in the isle of dogs All the best Jack ...

“This review pertains to my experiences as a t......”

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Jun 02,2021
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Satnam
By: 'Simon Sullivan'
Jun 02,2021
0 people found
this helpful
This review pertains to my experiences as a tenant living in a property managed by Charan at Reiss-Samuels for nearly three years. In brief, the entire experience has been very well organised and smoothly executed. If there we issues requiring attention, Charan would be in ...
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By: Charan kaur
Jun 02, 2021
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Dear Mr Sullivan Thank you for your kind words ...

“Thank you to Reiss-Samuels and Our landlords Rakesh patel...”

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Apr 09,2021
Minithumbup
Satnam
By: 'Vinny'
Apr 09,2021
0 people found
this helpful
Dear Reiss-Samuels letting agent you have most helpful in assisting me and my friends finding a house in the isle of dogs Docklands. We have not rented before so would of preferred to deal directly with a estate agent when we moved in as we ...
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By: Satnam Gill
Apr 09, 2021
View all comments (1)
Dear Vinn, Glad to hear you had a excellent experience moving in as explained prior to you paying a deposit should the procedure be followed in order and in a timely fashion your experience will be excellent. You are in very good hands with the landlord Mr Rakesh Patel ...

“Reiss Samuels , Rakesh Patel...”

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Mar 28,2021
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Satnam
By: 'Ms Adams'
Mar 28,2021
0 people found
this helpful
We had a very good experience dealing with this company. Some of our guarantors felt that the paperwork required was excessive but we understanding this is a norm with a very expensive property. We have moved from Scape in North Greenwich where we paid astronomical ...
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“Satnam Gill excellent service...”

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Mar 06,2021
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Satnam
By: 'Samuel John Thompson'
Mar 06,2021
0 people found
this helpful
This is the 2nd property we have rented on the island with Satnam Gill from Reiss-samuels, very knowledgable agent notifying us about the new legislation in renting for tenants. They did charge us a admin fee when we first rented with them some years back ...
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By: Satnam Gill
Mar 08, 2021
View all comments (1)
Dear Mr Thompson, We hope you are well and have settled into your new property Delighted to assist you again Have a nice evening ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 1:08 PM 13/05/2016 by Satanam

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