1 Star Review
Jan 10,2024
By:
'K Laverty'
Jan 10,2024
Branch: Lowestoft, 138 London Road North
Services: Prospective Vendor/Buyer
Would you recommend?: No
Postcode: NR32
Branch: Lowestoft, 138 London Road North
Prospective Vendor/Buyer
Postcode: NR32
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Anyone who's looking to sell with William H Brown - steer clear. Before we signed the contract, it was all positive. We spoke about all these ideas and things they would do to try and secure a sale. We had promises of lots of investors and cash buyers who are on their books that would be contacted. Nothing ever came of it once we were tied into a contract. They didn't even give us an update on 'all these investors' and why suddenly these all disappeared into thin air. We had NO update at all.
We were meant to have a weekly catch up call, which never happened. The only time we had calls were to ask about the progress of the renovations - nothing about their progress at all. We were completely in the dark about everything they were doing to try and sell the house - which was NOTHING.
They got us ONE viewer and even they were lied to about the house, as they thought the house was completely different, which was a waste of everyone's time. I travelled a 6 hour round trip and paid out expenses to clean the house ready for the viewing which lasted all of 2 minutes. The least they could do was make sure the potential buyer knew the basic details of the house. If this was done, they would have known straightaway that the viewer was looking for something completely different.
I've since spoken with a few other sellers who have had awful experiences with them. I've also spoken with other local estate agents who have said the same.
It was a complete waste of time as they never achieved anything. The lack of updates on their end prove that they were doing nothing, as they simply had nothing to tell us.
When we gave our notice to leave, we received a threatening call. One of the team called to say that we owe them money as we are in breach of our contract - which we weren't at all! We asked for a call from the manager, where wit was clarified that we handled everything as we should have. I don't appreciate the threats when all we did was give our notice!!
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