94% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Feb 06,2024
Feb 06,2024
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From the first time we met Gillian when she showed us around the property, we felt comfortable to ask any questions and share our experiences. She was very friendly, approachable and from then on always met us with a smile. Finding new home can be very stressful so a friendly agent means a lot during a time of uncertainty. Thank you Gillian for your support!
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Latest Reviews
23rd Oct 2024
reviewed by 'MHerrod'
22nd Oct 2024
reviewed by 'Rachel M'
14th Oct 2024
reviewed by 'Lawrence'
25th Sep 2024
reviewed by 'Andrew'
4th Sep 2024
reviewed by 'Katie Elliott'
30th Aug 2024
reviewed by 'Johnathon Noble'
Opening Hours
Address
Beresfords
27-31 High Street
Great Dunmow
Essex
CM6 1AB
sell: 01371 876868 lett: 01371 859777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £175,000 | £950,000 |
| Lettings | 100% | 98% | £775 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 0 | 66 | 3 | 31 | 1 | 23 | 1 | 5 | 1 |
Areas covered
- CM6
- CM6 1
- CM6 2
- CM6 3
- CM22 6
- CM7 4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 23,2024
Oct 23,2024
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I've had a lovely a smooth transition into my new home.
Thanks so the team at Beresfords. I've felt heard enjoyed each moment speaking with the team. Thank you for being so helpful and kind !...
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Oct 28, 2024
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(1)
Dear Miss Herrod,
Thank you for taking the time to leave a review!
We're glad to hear that the move went well, and it's great to hear that the process was dealt with to your satisfaction. I'll be sure to pass on your kind comments to the rest of the team.
Regards
Ryan Spong - Area Lettings Director ...
Oct 22,2024
Oct 22,2024
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As a first time renter, I couldn’t have asked for better service! Every time I have had a query I have been met with kindness, understanding and mutual respect. Those who have aided in the process have all been very knowledgable and over helpful. ...
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Oct 28, 2024
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(1)
Dear Rachel,
Thank you for taking the time to leave a review!
We're pleased to hear of your positive experience with Kirsty, Gilli and Christine of our Dunmow branch in your search for a rental property.
We hope you are settling in to your new home ok.
Regards
Ryan Spong - Area Lettings Director ...
Oct 14,2024
Oct 14,2024
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I would like to share my thoughts on the prudent work that was carried out by Barbara Croft on behalf of my wife and I.
When our tenants moved out they left behind a property that was in need of a desperate clean. There was ...
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Oct 28, 2024
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Dear Lawrence,
Thank you for your glowing review for Barbara.
It's not always straight forward and simple when a check out is conducted, however if handled correctly and professionally the outcome can often be pain free for both tenant and landlord. We're really pleased to hear that Barbara assisted you to a successful result, and I'll be sure to pass on your feedback to her.
Regards
Ryan Spong - Area Lettings Director ...
Sep 25,2024
Sep 25,2024
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Staff are amazing ,Christine was always willing to help, but the process is very heavily online orientated which is ageist as it discriminates against elderly. Elderly people would struggle, if not stop their application. This surely has negative impact on business...
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Oct 05, 2024
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Dear Andrew,
Thank you for your feedback and kind words about Christine. We understand your concerns about the online process and appreciate your input. We’ll work to ensure our services are accessible to everyone.
Regards
Ryan Spong - Area Lettings Director ...
Sep 04,2024
Sep 04,2024
0
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Very professional and informative. Prompt responses.
I spoke with Jack and he was very helpful, he was able to be flexible on viewing times and was very well presented....
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Sep 07, 2024
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(1)
Dear Katie,
Thank you for leaving us a 5 star review.
It's great to hear of your experience with Jack. He has always been very attentive and passionate about his role, and it's very kind of you to share this with us. I hope you're settling in well in your new home/
Regards
Ryan Spong - Area Lettings Director ...
Aug 30,2024
Aug 30,2024
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Excellent service, very professional and would highly recommend to anyone!...
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Sep 07, 2024
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Dear Johnathon,
Thank you for leaving is a 5 star review.
I'm pleased that you had a good experience with our Dunmow branch, and we appreciate your recommendation. All the best in your new home.
Regards
Ryan Spong - Area Lettings Director ...
Aug 19,2024
Aug 19,2024
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We have worked with Beresfords for two years and found the service to be prompt, efficient, effective and fair to both the Landlord and Tennant.
The Property Maintenance Service is a very positive function that keeps us informed of any issues and seeks to provide ...
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Aug 22, 2024
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Dear Clive,
Thank you for your kind words! We're thrilled that you've found our service prompt, efficient, and fair. It's a pleasure working with you, and we appreciate your continued trust in Beresfords.
Regards
Ryan Spong - Area Lettings Director ...
Jul 29,2024
Jul 29,2024
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Excellent Service
Very Helpful from start to finish.
Gillian went above and beyond for me and my family to move into the perfect property. We can not thank you enough...
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Aug 05, 2024
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Dear Ben,
We're pleased to hear that you had a great experience with our Dunmow branch, in particular Gillian and do hope that you are happy in your new home.
Regards
Ryan Spong - Area Lettings Director ...
Jul 16,2024
Jul 16,2024
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Beresfords turned what was a nightmare situation into a very smooth process. They were attentive, helpful and always at the end of the phone....
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Jul 18, 2024
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(1)
Dear Gill,
Thank you ever so much for taking the time to leave a review.
We're pleased that we were able to deal with your request and hope you are looking forward to moving into your new home.
Regards
Ryan Spong - Area Lettings Director ...
Jun 21,2024
Jun 21,2024
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Gillian has always been so helpful and accommodating with regards to the letting of my property....
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Jun 27, 2024
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Dear Boyd.
Thank you for your kind words about Gillian. We're thrilled she has been so helpful and accommodating. We appreciate your feedback!
Regards
Ryan Spong - Area Lettings Director ...
Jun 11,2024
Jun 11,2024
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Great service from Gillian in the Lettings Department! Good clear communication and If there is an issue she promptly sorts it!...
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Jun 12, 2024
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Dear Antonio,
Many thanks for leaving us a 5 star review!
We're thrilled to hear that you had a positive experience with our team in Dunmow, and thank you for your kind words.
Regards
Ryan Spong - Area Lettings Director ...
May 23,2024
May 23,2024
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Kirsty has been instrumental in the successful letting of my property and I cannot thank her enough. Kirsty is friendly, professional and always left me feeling at ease.
It's obvious that Kirsty is a valued member of the team as with every task she takes ...
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May 29, 2024
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Dear Katie,
Thank you for your kind words about Kirsty! We're delighted she made your letting experience smooth and enjoyable. It's been a pleasure working with you too!
Regards
Ryan Spong - Area Lettings Director ...
May 18,2024
May 18,2024
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I have had a great experience with Beresfords. The whole process has been smooth and swift.
Kind Regards,
Dan...
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May 22, 2024
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Dear Daniel,
Thank you for sharing your experience with us. It's great to hear that your move went well and we wish you all the best in your new home.
Regards
Ryan Spong - Area Lettings Director ...
May 05,2024
May 05,2024
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Beresfords have been extremely helpful and supportive throughout the process of securing the tenancy of the property in Bishops Stortford and maintained excellent contact to ensure the smooth running of the move....
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May 14, 2024
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Dear Jon,
Thank you for leaving a 5 star review!
We're pleased to hear of the experience you've had with our Dunmow office, in particular Gillian. She takes great care in her work and is focussed on providing excellent customer service all round, and it's nice to hear such nice words on this. I'll be sure to pass on these comments.
Thank you choosing Beresfords.
Regards
Ryan Spong - Area Lettings Director ...
Apr 29,2024
Apr 29,2024
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Shown a house by Ben. Very professional, patient & friendly! Knowledgeable about the house and the area with good information. 10/10....
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Apr 29,2024
Apr 29,2024
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Beresfords a 5-star review for their exceptional service as a letting agency during my tenancy term. Throughout the process, their team, especially Kirsty and Gillian, stood out with their outstanding professionalism and dedication. They were always prompt in responding to my queries and went above ...
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Apr 29, 2024
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Dear Duarte,
Thank you for your glowing 5-star review! We're thrilled to hear about your positive experience with Kirsty, Gillian, and our team. Providing exceptional service and ensuring a hassle-free experience are among the top of our priorities. We appreciate your recommendation and look forward to serving you again in the future.
Regards
Ryan Spong - Area Lettings Director ...
Apr 24,2024
Apr 24,2024
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Excellent! service great comms all round. bery friendly and great attention to detail ....
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Apr 29, 2024
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Dear Glen,
Thank you for leaving the office a 5 star review!
It's great to hear that you had a positive experience with Beresfords, our customer service plays a vital role in the everyday running of the business and it's nice to get this type of feedback.
Please do get in touch if there is anything else we can be of assistance with.
Regards
Ryan Spong - Area Lettings Director ...
Mar 06,2024
Mar 06,2024
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I am delighted to share my review about Kirsty and Gilly from our estate agents. Their professionalism, dedication and outstanding service have made our search for a new home experience incredibly smooth and enjoyable. From the initial consultation to the final closing, Kirsty and Gilly ...
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Mar 08, 2024
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Dear Jake.
Thank you for your glowing review!
We're thrilled to have been part of your home search journey. Kirsty and Gilly are indeed exceptional letting agents, and we're delighted they made your experience smooth and enjoyable.
All the best.
Ryan Spong - Area Lettings Director ...
Feb 27,2024
Feb 27,2024
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Excellent, very professional, ultimately finding the right tenants for us....
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Mar 08, 2024
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Dear Annabel,
Thank you for your 5 star review!
We're pleased to hear that you had a great experience with the Dunmow branch, and thank you for choosing Beresfords to let out your property.
Please reach out if you need anything else.
Regards
Ryan Spong - Area Lettings Director ...
Feb 19,2024
Feb 19,2024
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The service provided from Gillian and Kirsty was outstanding. Despite not finding and renting a property through Gillian and Beresfords, the level of communication and attention she had to trying to find me somewhere to live was very refreshing and will certainly be looking to ...
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Mar 08, 2024
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Dear Richard,
Thank you ever so much for reaching out and leaving us a review.
It's a shame that we were unable to find you a property with us, however we wish you all the best in your new property and please do come back to us when you begin your search again.
Regards
Ryan Spong - Area Lettings Director ...
Feb 19,2024
Feb 19,2024
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I have recently renewed the tenants after the first year in my privately let property. Whilst the management side of the business has been challenging the 2 members of staff at Dunmow that initially found the tenants and have been wonderful. Gilly in particular is very ...
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Feb 08,2024
Feb 08,2024
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Top stars!
Letting my property through Beresfords and having them manage it, has given me complete peace of mind as they are on top of everything!
The Lettings Team is fantastic and I would not hesitate to recommend them.
Mrs A Welham...
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Feb 17, 2024
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Dear Mrs Welham,
Thank you for your glowing feedback! We're thrilled to hear that our Dunmow team has provided you with peace of mind aswell as excellent service. Your recommendation means a lot!
Regards
Ryan Spong - Area Lettings Director ...
Feb 08,2024
Feb 08,2024
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Thank you to Samantha who was very helpful with an issue I was having in the house I rent in Saffron Saffron Walden
Sam was efficient and really good at communicating with me with updates
Glad to report all issues have been resolved
Thanks for ...
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Feb 17, 2024
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Dear Palmer,
Thank you so much for reaching out and leaving us a 5 star review!
Sam is incredibly dedicated to her role and I'm glad to see her efforts pay off by receiving such encouraging feedback. I'll make sure that these comments get back to Sam.
Regards
Ryan Spong - Area Lettings Director ...
Feb 06,2024
Feb 06,2024
0
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From the first time we met Gillian when she showed us around the property, we felt comfortable to ask any questions and share our experiences. She was very friendly, approachable and from then on always met us with a smile. Finding new home can be ...
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Feb 17, 2024
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Dear Giedre,
Thank you for your kind words about Gillian's exceptional service! We're delighted to hear that she made your home search a pleasant experience with her friendly and approachable demeanor. We'll make sure to pass along your appreciation to Gillian for her support during this important time.
Regards
Ryan Spong - Area Lettings Director ...
Feb 05,2024
Feb 05,2024
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Hi I want to say the service that I received from all of your team has been Amazing. Moving is a stressful time for anyone but your team has made it not stressful and actually a really smooth process.
Gillian Cooper who should me around ...
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Feb 17, 2024
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Dear Amy,
Thank you for your 5 star review!
But thank you for such a thorough and detailed review on the service and assistance you have received from various members of the team. I will ensure that everyone mentioned will be notified of your glowing feedback.
Regards
Ryan Spong - Area Lettings Director ...
Jan 20,2024
Jan 20,2024
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We are without power and went to the agency to ask for help because the electricity was out of order and there was no way to recharge it. they simply said it was our problem. We are on the second day in the cold without ...
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Jan 27, 2024
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Dear Janaina,
We genuinely appreciate you taking the time to share your concerns with us, and we apologise for any frustration or inconvenience you may have experienced. After investigating the matter thoroughly and consulting with the relevant members of our team, we'd like to provide a more detailed response to address your specific situation.
When you first moved into the property, it was communicated that the meters operated on a fob system, where it becomes the responsibility of the r ...
Dec 13,2023
Dec 13,2023
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I'm writing this review in regard to a faulty hallway light switch that I recently reported that occurred in my rented flat. I can confirm that Samantha Robinson was extremely helpful in resolving the problem quickly and efficiently. Sam advised me by email that someone ...
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Jan 02, 2024
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Hi Gary,
Thank you for your comments on your experience with us, in particular Samantha. We're glad to hear that you had a positive experience and that everything was followed up in a satisfactory manner.
Regards
Ryan Spong - Area Lettings DIrector ...
Nov 08,2023
Nov 08,2023
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Very professional and helpful service given during the letting of my two properties...
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Nov 07,2023
Nov 07,2023
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Kirsty was very helpful, called back as she said she would, and although couldn't help us this time, I felt like we would be remembered if something does become available. A refreshing experience....
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Nov 29, 2023
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Dear Jane,
Thank you for your positive review! We appreciate your feedback and we are glad to hear that Kirsty was helpful and provided a good service. Hopefully it won't be too long until we find you something suitable.
Regards
Ryan Spong - Area Lettings Director ...
Oct 24,2023
Oct 24,2023
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What can say. Samantha has it all. When there's a problem she is always there and I know I am in safe hands. As for customer service this is second to none when she deals with any query that is bestowed on her. If I ...
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Nov 29, 2023
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Dear Sam,
Thank you for your glowing feedback!
We're thrilled to hear that Samantha's service and support make you feel secure, and we truly appreciate your kind words and the high praise for her customer service—11 out of 10 is truly fantastic!
Regards
Ryan Spong - Area Lettings Director ...
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Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 3:46 PM 24/07/2017 by allAgents
Best Letting Agent in Great Dunmow 
Thank you for your kind words about Gillian's exceptional service! We're delighted to hear that she made your home search a pleasant experience with her friendly and approachable demeanor. We'll make sure to pass along your appreciation to Gillian for her support during this important time.
Regards
Ryan Spong - Area Lettings Director