Lenzie, Glasgow, G66
5/5, 808 reviews
97% recommended
100% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
99% lettings fee satisfaction

“Wouldn't use again due to certain issues. Not......”

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May 06,2024
Minithumbdown
By: 'Fiona Inrig'
May 06,2024
0 people found
this helpful
Wouldn't use again due to certain issues. Not the best.
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Opening Hours
Address

CODA Estates
2-4 Heath Avenue
Lenzie,Glasgow
Glasgow
G66 4LG
0141 775 1050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £35,000 £18,000,000
Lettings 96% 99% £285 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
139 5 346 14 247 5 30 1 19 2
Areas covered
  • G1
  • G66
  • G3
  • G64
  • G61
  • G65
  • G67
  • G33
  • G69
  • G22
  • G68
  • G21
  • G12
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
TPOS Sales TPOS Lettings TPOS SAL
Latest Properties
Images & Videos

“Claire, Jennifer and all the staff took all t......”

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Oct 18,2024
Minithumbup
Jennifer
Claire
By: 'Angela Williams'
Oct 18,2024
0 people found
this helpful
Claire, Jennifer and all the staff took all the stress from me while selling my house excellent service I would highly recommend to anyone selling...
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“Excellent service from CODA representative, w......”

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Oct 17,2024
Minithumbup
Bronwyn
By: 'Ian D'
Oct 17,2024
0 people found
this helpful
Excellent service from CODA representative, with prompt communication and helpful advice....
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“Super lovely staff...”

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Oct 15,2024
Minithumbup
Bronwyn
By: 'Emma'
Oct 15,2024
0 people found
this helpful
The girls were lovely and got inspection done super quick! Were super helpful with getting any problems sorted in the house....
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“This is my second review for CODA, just to hi......”

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Oct 07,2024
Minithumbup
Bronwyn
By: 'Rebecca S.'
Oct 07,2024
0 people found
this helpful
This is my second review for CODA, just to highlight that there are multiple staff there who are great at their job. Due to a shift in staff members I had most of my communication with Bronwyn. She was always responsive to my inquiries and ...
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““I've had a great experience with Diane. She ......”

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Oct 03,2024
Minithumbup
Diane
By: 'Chiamaka Sandra Okparaocha'
Oct 03,2024
0 people found
this helpful
“I've had a great experience with Diane. She is always professional, responsive, and attentive to my inquiries. Her clear communication and dedication have made the process smooth and stress-free. I highly recommend her services.”...
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“Inspection Experience...”

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Oct 02,2024
Minithumbup
Bronwyn
By: 'Orla'
Oct 02,2024
0 people found
this helpful
Very kind and helpful, made sure to be thorough with any of our concerns....
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“Always kind and on time. The 6 months reviews......”

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Oct 02,2024
Minithumbup
Diane
By: 'Faith Opiyo'
Oct 02,2024
0 people found
this helpful
Always kind and on time. The 6 months reviews that was being done in the house was always set up on time and they were considerate of my availability....
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“Coda were really helpful and dealt with any q......”

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Oct 01,2024
Minithumbup
Bronwyn
By: 'Sophie'
Oct 01,2024
0 people found
this helpful
Coda were really helpful and dealt with any questions or concerns I had in an efficient and timely manner. I would definitely recommend this company to anyone who is looking to rent. Bronwyn Donohue, who helped me with my move, provided me with excellent service ...
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“Great Service...”

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Sep 25,2024
Minithumbup
Bronwyn
By: 'Daniel McAuley'
Sep 25,2024
0 people found
this helpful
Great Service I dealt with Bronwyn who was super helpful and really lovely to deal with...
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“Brilliant service...”

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Sep 20,2024
Minithumbup
Bronwyn
By: 'Max'
Sep 20,2024
0 people found
this helpful
Brilliant service very clear with all of the technicality's and was a massive help with completing our application...
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“Bronwyn has helped us so much with our time r......”

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Sep 17,2024
Minithumbup
Bronwyn
By: 'Ellie'
Sep 17,2024
0 people found
this helpful
Bronwyn has helped us so much with our time renting with CODA. Emails were replied to swiftly and professionally, resulting in us being very happy tenants. Thanks to everything Bronwyn has done for us!...
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“Bronwyn made everything easy from the beginni......”

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Sep 16,2024
Minithumbup
Bronwyn
By: 'Carly'
Sep 16,2024
0 people found
this helpful
Bronwyn made everything easy from the beginning and with this being my first time renting a property it really made the difference. She is so kind and attentive and everything I have needed assistance with she has made sure it is given. Thank you xxx...
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“Bronwyn is a star!! She handles every problem......”

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Sep 14,2024
Minithumbup
Bronwyn
By: 'Christopher'
Sep 14,2024
0 people found
this helpful
Bronwyn is a star!! She handles every problem I have with the upmost professionalism. Nothing is ever too much of an ask and I could not be happier with the service I have received. The team at Coda Estates are so hardworking, welcoming and so ...
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“Highly recommend...”

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Sep 11,2024
Minithumbup
Kristen
By: 'Kez'
Sep 11,2024
0 people found
this helpful
I can’t recommend coda enough everything Kristen done for me from start to finish , always professional highly recommend...
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“Prev/New tenant...”

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Sep 09,2024
Minithumbup
Bronwyn
By: 'Amanda McGuire'
Sep 09,2024
0 people found
this helpful
Excellent & prompt service from previous tenant vacating property till new tenant moving in. Was kept up to date at all times during this process....
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“Property sale...”

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Aug 31,2024
Minithumbup
Jennifer
Claire
By: 'Jen'
Aug 31,2024
0 people found
this helpful
We recently sold our property with Coda and the whole process was extremely smooth and as stress free as possible. This is the 2nd property we have sold using Coda … I hopefully won't be selling again but k wouldn't hesitate to recommend them to any ...
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“I found Bronwyn to be friendly and non intrus......”

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Aug 27,2024
Minithumbup
Bronwyn
By: 'Gavin Harper'
Aug 27,2024
0 people found
this helpful
I found Bronwyn to be friendly and non intrusive during the property inspection, Bronwyn conducted herself in a professional manner and was interested in my thoughts about the property. Bronwyn acknowledged the care taken of the property by myself and also noted areas of concern / ...
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“Amazing service from Kristen Ward...”

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Aug 23,2024
Minithumbup
Kristen
By: 'Kelly Watters'
Aug 23,2024
0 people found
this helpful
Thanks to Kristen Ward, our move from England to Scotland has been seamless. She has gone above and beyond from day one, and continues to do so a month into our tenancy. i would highly recommend Coda Estates!...
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“Very Professional Service...”

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Aug 16,2024
Minithumbup
Claire
Jennifer
By: 'BRIAN MCEWAN'
Aug 16,2024
0 people found
this helpful
If it was two only words then I would say "Very Professional". I was kept informed at every step of the process so no surprises along the way. Both Claire and Jennifer were excellent and I have to say that contact with any other staff ...
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“We needed to get our house on the market at q......”

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Aug 15,2024
Minithumbup
Claire
Jennifer
By: 'Vicky'
Aug 15,2024
0 people found
this helpful
We needed to get our house on the market at quite short notice, Claire promised they could get it on within a week, and they did! Both Claire and Jennifer were excellent, keeping us up to date and always happy to help with anything. Everyone ...
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“Can't thank the team at Coda enough. Excellen......”

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Aug 13,2024
Minithumbup
Lewis
By: 'Fred Beckett'
Aug 13,2024
0 people found
this helpful
Can't thank the team at Coda enough. Excellent communication throughout the sale process. Very knowledgeable staff group. Available at all stages of the sale and came across as committed and caring. Would definitely recommend their services. Great service and would recommend the to anyone....
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“Estate Agents with Everything in hand...”

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Aug 07,2024
Minithumbup
Claire
Jennifer
By: 'Edward'
Aug 07,2024
1 people found
this helpful
Words barely describe how amazing the team at CODA Estates are. I was a bit anxious about selling my property, but once Claire came to our property to value it, she put my mind at rest. Claire offered tips and advice on staging my property ...
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“Whatever we need Khairun or Shannon to do, th......”

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Jul 31,2024
Minithumbup
Khairun
Shannon
By: 'Beverley Eaglesfield'
Jul 31,2024
0 people found
this helpful
Whatever we need Khairun or Shannon to do, they do it to a high standard. Communication is excellent, as is the advice they give us as relatively new landlords....
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“Excellent Estate Agency...”

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Jul 31,2024
Minithumbup
Simon
Lewis
By: 'Ross'
Jul 31,2024
0 people found
this helpful
We bought them sold our house with Coda. Excellent friendly service throughout the whole process. Would throughly recommend!...
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“outstanding...”

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Jul 30,2024
Minithumbup
Simon
Lewis
By: 'Miss Erin E McShane'
Jul 30,2024
0 people found
this helpful
The guys at CODA were absolutely amazing. They made the full process of preparing, marketing and selling my property completely hassle free....
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“Finding tenant ......”

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Jul 30,2024
Minithumbup
Nicole
By: 'Rosina Kelly'
Jul 30,2024
0 people found
this helpful
Nicole miller was great to deal with always keeping me informed of all the viewings and interest in my property . Great service as always from coda lettings...
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“I’ve recently rented a property from Coda and......”

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Jul 26,2024
Minithumbup
Shannon
By: 'Michael'
Jul 26,2024
0 people found
this helpful
I’ve recently rented a property from Coda and they were really easy to work with. Shannon was brilliant, and nothing was an issue. Shannon was very receptive, quick to act and very attentive. It’s clear Shannon really cares and she strives for the ...
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“I have recently rented a property through Cod......”

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Jul 23,2024
Minithumbup
Dionne
By: 'Beki'
Jul 23,2024
0 people found
this helpful
I have recently rented a property through Coda and I would highly recommend them. Dionne was incredibly helpful and professional and responded fast and with any queries I had. Her service was 10/10 so can’t thank her enough....
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“Coda - in safe hands....”

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Jul 05,2024
Minithumbup
Claire
Jennifer
By: 'Lorna'
Jul 05,2024
0 people found
this helpful
Claire and Jennifer were fantastic. Claire is very professional, experienced and lovely to deal with. She is very responsive to queries and approaches everything with a professional attitude. Jennifer was also very responsive to queries, very proactive in her approach and has a lovely manner. ...
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“Property Sale...”

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Jul 04,2024
Minithumbup
Jennifer
Claire
By: 'Rosa Stewart'
Jul 04,2024
0 people found
this helpful
Had a really good experience with Coda for our recent house sale. Jennifer & Claire were really knowledgeable and helpful from the valuation to the sale....
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Staff picture Shannon
(261)
Staff picture Claire
(210)
Staff picture Monica
(101)
Staff picture Erin
(91)
Staff picture Sharon
(81)
Staff picture Jennifer
Staff picture Nicole
(76)
Staff picture Lewis
Staff picture Diane
Staff picture Bronwyn
Staff picture Dionne
Staff picture Darren
Staff picture Katrina
(17)
Staff picture Kristen
Staff picture Khairun
Staff picture Sophie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CODA Estates Limited Complaints procedure:

We are committed to providing a high-quality service to all our clients. When something goes wrong,
we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we
have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

CODA Estates Limited
2-4 Heath Avenue
Lenzie
Glasgow
G66 4LG

0141 775 1050

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving
you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply,
including their suggestions for resolving the matter, within 10 working days of us receiving your
complaint.

There may occasionally be circumstances out-with our control which prevent us from adhering to
this time frame. These include: -

? when the office is closed for public holidays;
? where adverse weather or sickness has led to staff shortages;
? where we cannot respond in full without the input of a third party (e.g. contractor, landlord,
tenant) who is not available;
? where we cannot respond in full without visiting the rental property and the tenant is
restricting access;
? where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this time frame and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us
again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.


PROPERTY SALES PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days
of receiving it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for
a separate review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

T: 01722 333 306

W: www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving
our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

PROPERTY LETTINGS PROCEDURE
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above
stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB

0141 3025900

https://www.housingandpropertychamber.scot

CODA Estates Limited is registered with the Scottish Letting Agent Register and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Other complaints procedures

CODA Estate is also a member of the Council of Letting Agents (www.counciloflettingagents.com)

The Property Ombudsman (www.tpos.co.uk). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your
complaint within a reasonable timescale.
Last updated at 11:25 AM 15/02/2024 by allAgents

Awards won by CODA Estates, Glasgow G66 4LG



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CODA Estates

Branch - Lenzie, Glasgow, G66