Registered with The Property Redress Scheme
Membership No: PRS039106

Complaint Procedure:
Before making a complaint the following must occur.

1. The company is a member of the Property Redress Scheme.
2. You have written to complain about the matter and allowed a minimum of 8 Weeks for a response
3. If you have not received a response after 8 weeks or you are unhappy with the response you have received, your complaint must be made to the Property Redress Scheme within 12 months of your last communication.

Please note:

1. There is no charge for a consumer to raise a complaint.
2. A consumer can withdraw from our complaint process at any time.
3. Consumers are not required to be represented legally or otherwise to raise a complaint.
4. The complaint process is set out in our conditions of complaints if the matter requires a propose
decision you will receive this within 90 days of us receiving the full complaint file unless the matter is
particularly complex and further time is required.
5. You can raise the complaint online or by posting us the complaint form and your evidence but we would
recommend you use our online form.

link to making a complaint: https://www.theprs.co.uk/Complain