99% sales valuation accuracy
100% sales fee satisfaction
Originally trading as Malcolm Reader, Beresfords acquired the business back in 1998. The branch itself is located on a prominent, corner-sited position in the heart of the village and the teams are heavily involved with numerous social and charitable based activities linked to the local community. Therefore in our view there ...
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Originally trading as Malcolm Reader, Beresfords acquired the business back in 1998. The branch itself is located on a prominent, corner-sited position in the heart of the village and the teams are heavily involved with numerous social and charitable based activities linked to the local community.
Therefore in our view there is no better placed agent to offer sound professional advice to homeowners, buyers, landlords and tenants.
Therefore in our view there is no better placed agent to offer sound professional advice to homeowners, buyers, landlords and tenants.
Latest Reviews
25th May 2024
reviewed by 'Tina'
20th May 2024
reviewed by 'Simon Price'
16th May 2024
reviewed by 'Catherine'
29th Apr 2024
reviewed by 'Andrew'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £115,000 | £2,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 79 | 3 | 47 | 1 | 6 | 1 |
Areas covered
- CM1
- CM5 0
- CM1 3
- CM1 4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 05,2020
Nov 05,2020
0
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Joe was very helpful - he made the appointments for us quickly, offered to go out of his way for us to have a second viewing (when it was allowed), and responded to us quickly. Thank you Joe for making our first experience of moving ...
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Oct 26,2020
Oct 26,2020
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Susie Wood, the Manager of Beresfords Writtle office, has been totally outstanding through the process, from valuation and marketing, to exchange of contracts. Nothing has been too much trouble for her, she is totally supportive and dynamic....
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Nov 03, 2020
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Hi Margaret, thank you so much for the great review for Susie at our Writtle office. With many years of experience, your sale would have been in very safe hands with Susie, who is focused on providing the best possible customer service. She will very much appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Oct 21,2020
Oct 21,2020
0
people found
this helpful
this helpful
Many thanks for your help, support, advice and steering through a very difficult and messy exchange process. A very professional service over the sale period and lots of patience through the queries stage. I do not think we would have been able to complete a ...
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Nov 03, 2020
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Hi Malcolm, Thank you very much for taking the time to post your 5 star award for Susie, Manager at our Writtle office. With many years experience, Susie is focused on providing the best possible customer care. She will do everything within her power to progress a sale through to exchange and completion, keeping all parties updated throughout the process. She will really appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Ma ...
Sep 15,2020
Sep 15,2020
0
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this helpful
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Susie, Charlie And the team were all excellent from start to finish, reliable, communicating thoroughly and a pleasure to do business with. Many thanks...
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Sep 16, 2020
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Thank you for taking the time to leave such a great review for Susie, Charlie and the team at our office in Writtle. The team all work hard to deliver the very best service with customer care paramount to the success of the office. They will very much appreciate your 5 start award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager. ...
Sep 11,2020
Sep 11,2020
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Excellent communication, not pushey, very customer focused. Easy to deal with and always happy. **...
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Sep 16, 2020
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Dear Jonathan, Many thanks for the 5 star award and kind comments for Susie and her team at our Writtle office. The team are all committed to providing the best possible customer service and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Jul 15,2020
Jul 15,2020
0
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this helpful
this helpful
I have had a wonderful experience with Beresfords Writtle! I appreciate all there support from helping me to negotiate with the buyer and enabling us to visit the property to help my daughter with the transition too!!
They have honestly been incredible.
Charlie and Susie ...
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Jul 16, 2020
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Dear Clare, Many thanks for the 5 star award for Susie and Charlie who are based at our office in Writtle. They are both focused on providing the best possible customer care, from the first point of contact through to exchange and completion, ensuring they are with you every step of the way. Your kind comments are much appreciated. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Jul 14,2020
Jul 14,2020
0
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this helpful
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Had the pleasure of dealing with Susie and Charlie in your Writtle branch .They were always so helpful and friendly and kept me well informed every step of the way . Even through the pandemic and lockdown there was always someone available to help with any ...
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Jul 16, 2020
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Dear Janet, Thank you very much for the 5 star award and positive comments for Susie and Charlie at our Writtle office. They are both committed to providing the best possible customer service, from the first point of contact through to exchange and completion, and will keep all parties updated throughout the process. Your transaction would have been in very safe hands during these challenging times. Thank you for sharing your experience, we look forward to assisting you again in the future. ...
Jun 30,2020
Jun 30,2020
0
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this helpful
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We sold our property using the Writtle branch and received full asking price. All the staff were helpful and personable from the beginning to end. Susie was always on hand to provide updates and help chase through. Despite the issues with lockdown and having to ...
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Jul 01, 2020
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Dear Tom, Thank you for taking the time to post your 5 star review for Susie and her team at our Writtle office. With many years of experience, your sale was in very capable hands during these challenging times. Susie will have worked tirelessly with her team to ensure the transaction went through as smoothly as possible, keeping all parties updated throughout the process. Your kind comments are much appreciated. We look forward to assisting you again in the future. Alison Horsley, Customer ...
Jun 04,2020
Jun 04,2020
0
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Very happy with the service. Beresfords were always there, always helpful and very friendly! Sold our house in Essex and would use them again....
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Jun 04, 2020
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Dear Eleanor, Thank you very much for the 5 star review and positive comments for the team at our office in Writtle. The team are focused on delivering the best possible customer service and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
May 30,2020
May 30,2020
0
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Susie at Beresfords Writtle is the best estate agent I’ve dealt with bar none. . . . . . ....
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Jun 03, 2020
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Hi Dan, Thank you very much for the 5 star award for Susie at our office in Writtle. With many years of experience, Susie is focused on delivering the best possible customer service and will really appreciate your positive comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager. ...
Apr 08,2020
Apr 08,2020
0
people found
this helpful
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Susie is an extremely helpful and knowledgeable agent. She is always on hand to give advice and help when needed especially in this difficult time.
During the slow Brexit market she worked tirelessly to encourage viewings and made sure she kept in contact during the ...
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Apr 09, 2020
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Dear Deborah, Thank you so much for taking the time to post your 5 star award for Susie who manages our office in Writtle. With many years of experience, Susie will do all possible to secure a potential buyer and once the sale is agreed, will keep all parties updated throughout the process. She will very much appreciate your kind comments. Alison Horsley, Customer Services Manager. ...
Apr 06,2020
Apr 06,2020
0
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Susie Wood and her team provided an excellent service to us the purchasers. We were completing during the Covid crisis and Susie, although not working was available to us in the manic week before the completion. She and her team kept us informed about the ...
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Apr 06, 2020
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Dear Ann, Thank you so much for the great review for Susie and her team based at our office in Writtle. With many years of experience, Susie is dedicated to providing the best possible customer service, from the first point of contact through to exchange and completion and will keep all parties updated through the process. She will very much appreciate your 5 star award and positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Feb 28,2020
Feb 28,2020
1
people found
this helpful
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Cannot thank the team at Writtle enough for their hard work and support through a very trying time. They were all so friendly and helpful. Would definitely recommend them and use them again in the future....
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Feb 29, 2020
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Dear Margaret, Thank you very much for the 5 star award for the team at our office in Writtle. With many years of experience, Susie and her team pride themselves on delivering the best possible customer care and will very much appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Oct 30,2019
Oct 30,2019
0
people found
this helpful
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Excellent service from start to finish and found a very suitable home with all transactions covered within a month !
Fantastic support .
Thank you so much .
It has really helped to ease this process ....
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Oct 31, 2019
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Dear Clare, Thank you very much for taking the time to post your 5 star review for Susie and the team at our Writtle office. With many years of experience, Susie will do all possible to ensure the transaction goes through smoothly, keeping you updated throughout the process. She will very much appreciate your kind comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager. ...
May 02,2019
May 02,2019
0
people found
this helpful
this helpful
Susie and Lisa have always been efficient and pro-active during the whole buying and selling process. They've always responded promptly to our numerous telephone queries and it has been good to have their reassurance during a stressful time. Their guidance and advice has been invaluable ...
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Comment on agent fees
Fees relatively comparable with other agents’ fees.
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May 07, 2019
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Dear Tony & Jenny, Thank you for your 5 star review. We really appreciate you taking the time to share your experience with us. I am pleased you were impressed by the level of service provided by Susie and Lisa in our Writtle office. The girls work really hard to ensure the moving process is as stress-free as possible and will appreciate your kind comments. Alison Horsley, Customer Services Manager. ...
Mar 11,2019
Mar 11,2019
0
people found
this helpful
this helpful
We can't thank Susie Wood at Writtle Beresfords enough for all of her time, advice and help during our buying process. Susie was always available to answer any questions we had, including our family asking questions too! Susie was so approachable and kind and generous ...
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Mar 12, 2019
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Thank you so much for the great review and your kind words. We really appreciate you taking the time to share your experience. I am pleased that you were impressed by the level of service provided by Susie and Sophie at our Writtle office. The girls work really hard to ensure the moving process is as stress-free as possible. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Mar 09,2019
Mar 09,2019
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Attentive service, plenty of missed calls between us but always found a method to keep in touch. Warm and friendly, it was a pleasure meeting this close team....
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Mar 12, 2019
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Thank you for taking the time to post your 5 star review. It is pleasing to hear that the level of service provided by our Writtle office met your expectations. Susie and her team pride themselves on delivering the best possible care and will appreciate your kind comments. Alison Horsley, Customer Services Manager. ...
Mar 04,2019
Mar 04,2019
0
people found
this helpful
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Excellent service by the staff at Writtle with a difficult and protracted sale. They chased on a regular basis and kept us well informed of developments...
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Comment on agent fees
Reasonable
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Mar 06, 2019
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Dear Mel, Thank you for posting your recent 5 star review for our Writtle office. The team work really hard to ensure the sales process is as stress-free as possible and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Feb 22,2019
Feb 22,2019
0
people found
this helpful
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We have been in touch with susie right from the start. We built a good relationship with her whereby she kept us well informed and was always keen to help. She was always approachable and would give sound advice on an informal and personal level. ...
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Comment on agent fees
Agent fees were acceptable
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Feb 26, 2019
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Thank you so much for taking the time to post your 5 star review. Susie and her team at our Writtle office pride themselves on delivering the best possible customer care and will appreciate your positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Feb 11,2019
Feb 11,2019
0
people found
this helpful
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Professional service and despite a challenging market they worked hard to find a suitable buyer and ensure the relevant finances were validated etc. I was kept informed during the duration of the sale with weekly updates by phone providing a clear update on progress. Overall ...
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Comment on agent fees
Similar to most agents with some flex provided
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Feb 18, 2019
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Dear Phil,
Thank you for your 4 star review and positive comments. I am really pleased that you were impressed by the level of service offered by our Writtle team who work really hard to deliver the best possible customer care. They will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Feb 06,2019
Feb 06,2019
0
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this helpful
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All of the Writtle staff have been very knowledgeable, helpful, friendly and appeared to have a genuine interest in our purchase....
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Comment on agent fees
Not applicable
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Feb 07, 2019
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Dear Linda & Chris
Thank you so much for your 5 star review. I am really pleased that you were impressed by the level of service provided by Susie and her team at our Writtle office and will pass your kind comments on to them. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...
Feb 05,2019
Feb 05,2019
0
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this helpful
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What a fantastic team -Susie and Sophie are.
Always polite , friendly and courteous and a wealth of knowledge of
Writtle.
They are extremely patient with picky clients like my husband and i and nothing is too much trouble for them.
What ever is going on ...
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Comment on agent fees
Very reasonable
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Jan 31,2019
Jan 31,2019
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Susie and lisa, from the writtle agents we brilliant, very professional and friendly. They made selling the house an easy experience....
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Comment on agent fees
In line with other companies.
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Feb 01, 2019
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Hi Karen, thank you for taking the time to leave such a positive review for Susie and Lisa at our Writtle office. The girls work really hard to ensure the moving process is as stress-free as possible and will appreciate your kind comments. ...
Jan 07,2019
Jan 07,2019
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We would also like to give 5 stars to Sophie, for the way that she helped to sell our house. She has been so helpful and friendly, and really did a great job.
Susie's accommodating stance has been essential in us securing the new house, and ...
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Comment on agent fees
Obviously we would like to pay less, however, we do feel that the service we have received is in line with the fee that we will pay.
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Dec 31,2018
Dec 31,2018
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Our experience with Sophie, Lisa and Suzie has been incredible. We are purchasers and they not only kept us well updated but worked superbly with our estate agent which meant we hardly needed any communication with our solicitor as they did all the question asking ...
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Comment on agent fees
n/a
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Dec 03,2018
Dec 03,2018
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Susie helped my elderly mother sell her house. From the word go she was very sensitive to my mother's needs and nothing was too much trouble. Her warmth and generosity made it a very smooth process for my mother. We are very pleased with the ...
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Comment on agent fees
The fees were very good.
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Dec 03,2018
Dec 03,2018
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This was the first time we have sold a house, from the start to finish we were really put at ease from the first time Susie Wood came to value our house. Her team Sophie and Lisa were always there to assist us professionally when ...
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Comment on agent fees
We were very happy with the fees agreed
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Nov 30,2018
Nov 30,2018
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Extremely happy with Susie and Lisa's friendly and helpful professionalism, together with their local knowledge,making the entire process smooth and trouble-free. I have recommended them to a neighbour who is thinking of putting their house on the market....
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Comment on agent fees
I believe you get what you pay for so I’m happy with the rate
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Oct 19,2018
Oct 19,2018
1
people found
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Excellent service from Susie, she helped us achieve full asking price and was personable and professional. Thank you for all your hard work!...
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Oct 20, 2018
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Thank you for your kind words, I hope you and Kenny will be very happy in your new home. ...
Sep 18,2018
Sep 18,2018
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First class service received from all the staf. Having never sold or brought a property before they help me through the whole process...
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Comment on agent fees
Extremely Good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 9:40 AM 08/08/2017 by allAgents
Best Estate Agent in Chelmsford 
