Portsmouth, PO2
5/5, 371 reviews
96% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction

Property Features

Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
https://bernardsestates.co.uk

Latest Reviews

View all Reviews 371
2nd Jan 2024
reviewed by 'Sanjaykumar Patel'
“She is very helpful and guide to for buy house....”
21st Dec 2023
reviewed by 'Ryan'
“This was our first time buying a house together and we're grateful that we had Luke to help and advise ......”
21st Dec 2023
reviewed by 'Ryan'
“This was our first time buying a house together and we're grateful that we had Luke to help and advise ......”
21st Dec 2023
reviewed by 'Ryan'
“This was our first time buying a house together and we're grateful that we had Luke to help and advise ......”
16th Dec 2023
reviewed by 'Zoe'
“Really impressed with the service. House sold quickly and was marketed very well. Great communication throughout from Ross and Lacie....”
8th Dec 2023
reviewed by 'Sac'
“We initially had our property listed with another local estate agent who promised the world, but failed to even get ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Bernards Estate Agents
129 London Road,North End
Portsmouth
Hampshire
PO2 9AA
023 92728 090

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £23,000 £24,250,000
Lettings 100% 95% £500 £6,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 28 3 147 1 99 2 71 6
Areas covered
  • PO1
  • PO2
  • PO3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties
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“Bernards House Selling Review...”

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Jun 10,2020
Minithumbup
By: 'Robert'
Jun 10,2020
0 people found
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Bernards have always had a solid reputation for service and integrity and I was very happy to sign with them when I decided to place my house on the market. The staff in the North End branch have a real togetherness and a genuine enthusiasm ...
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“Charlie's performance was outstanding conside......”

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Jun 08,2020
Minithumbup
By: 'Anthony'
Jun 08,2020
0 people found
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Charlie's performance was outstanding considering the unprecedented circumstances caused by the Covid 19 pandemic.... He managed and completed the transaction overcoming repeated difficulties with endless enthusiasm and flexibility, often working outside of normal office hours to achieve the sale, offering assistance at every opportunity. He was ...
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“We have recently just brought our first home ......”

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May 27,2020
Minithumbup
By: 'Kirsty'
May 27,2020
0 people found
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We have recently just brought our first home so this process from was new to us from start to finish. Charlie & the team were great! Made the move very smooth for us. Effective communication throughout even with Coronavirus making things 'slightly' more difficult. Thanks again, ...
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“Have had all the team been of help to me. I ......”

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May 01,2020
Minithumbup
By: 'Rosemary'
May 01,2020
0 people found
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Have had all the team been of help to me. I thank them all for the advice and hard work they have done for me in the past year. They have become more as friends then estate agents....
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“Great property agents for houses in Portsmouth...”

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Mar 16,2020
Minithumbup
By: 'Freya'
Mar 16,2020
0 people found
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Sean Wren was very helpful and friendly, had a lot of experience in the industry and gave useful advice. Wouldn't hesitate to use these agents again. Many thanks...
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“From the first day Sean came to value my hous......”

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Mar 04,2020
Minithumbup
By: 'Patricia'
Mar 04,2020
0 people found
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From the first day Sean came to value my house right through to exchange, everything has gone smoothly & everyone very helpful, always kept up to date with proceedings. You all made a stressful time more bearable for me as this is the first time I ...
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By: Sean Wren
Mar 04, 2020
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Thank you for your kind words Trish - i am pleased you selected us as your agency, and we wish you every success and lots of happiness in your new home. Sean ...

“Absolutely fantastic service. The staff were......”

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Feb 17,2020
Minithumbup
By: 'Jenny'
Feb 17,2020
0 people found
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Absolutely fantastic service. The staff were always available to help. Charlie was exceptional, professional calm and friendly at all times. Sold our house for us in a matter of weeks. Nothing was too much trouble for Charlie, Lee and the staff at Bernards. We highly ...
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“Sam Chewter gets 5 stars. kept me updated dai......”

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Feb 05,2020
Minithumbup
By: 'Phil'
Feb 05,2020
1 people found
this helpful
Sam Chewter gets 5 stars. kept me updated daily on viewings of my rental property. took a while to rent due to the xmas break. Can not fault the North End team. Will use them again , very competitive on the price....
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“Brilliant service, agents were very nice and ......”

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Feb 01,2020
Minithumbup
By: 'Cherish'
Feb 01,2020
0 people found
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Brilliant service, agents were very nice and friendly especially Samantha Chewter who was very friendly and welcoming. Sheshowed us the property and help us with all the referencing. Very happy tenants :)...
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“At every step of renting our property out to ......”

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Jan 20,2020
Minithumbup
By: 'Christin'
Jan 20,2020
0 people found
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At every step of renting our property out to going through the process of selling it felt like a personal approach from the team at Bernard's, all and any issues were proactively resolved without chasing and the sale of our house was the smoothest process ...
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“Nothing other than 5* for me....”

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Jan 16,2020
Minithumbup
By: 'Nick'
Jan 16,2020
2 people found
this helpful
Nothing other than 5* for me. When buying a property there is alot of work that goes on between solicitors that as a buyer you dont see however I was Always kept me in the loop and updated on any progress. Always greeted with a smile ...
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“Sean Wren was truly excellent, very straight ......”

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Dec 20,2019
Minithumbup
By: 'Clint'
Dec 20,2019
0 people found
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Sean Wren was truly excellent, very straight forward, honest and looking to achieve the best possible outcome for both parties. he was always available and generous in his time. Best of all he was about getting things done, making things happen, which seems rare in ...
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“Very helpful. Quick replies to my emails (whi......”

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Dec 13,2019
Minithumbup
By: 'Zoe'
Dec 13,2019
0 people found
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Very helpful. Quick replies to my emails (which were numerous!) I would recommend you to friends and family. Thank you Sam!...
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“Bernards estate agents sold our property...”

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Dec 10,2019
Minithumbup
By: 'Ellie'
Dec 10,2019
0 people found
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Bernards estate agents sold our property for us & we couldn’t of been happier! They are professional & always happy to help! Charlie was especially helpful whenever we needed it & I would highly recommend them. If we are ever to move again I wouldn’t hesitate ...
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“We wanted to achieve our dream move from Sout......”

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Dec 10,2019
Minithumbup
By: 'Chris'
Dec 10,2019
0 people found
this helpful
We wanted to achieve our dream move from Southsea to Devon. We carried out our reserach into 8 different Estate Agents in Portsmouth to manage our sale. Bernards came out tops above them all, demonstrating professionalism, courtesy, humbleness, politeness and approachability all in one. Our main ...
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“Ive gone through a few in betwwen owning prob......”

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Nov 12,2019
Minithumbup
By: 'Warren'
Nov 12,2019
0 people found
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Ive gone through a few in betwwen owning proberties and as yet Bernards are there at the top staff including especially Jaz/Lee...
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“well done Bernards...”

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Nov 11,2019
Minithumbup
By: 'dee'
Nov 11,2019
0 people found
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All staff pleasant and friendly. I sold through Bernards unfortunately there were no properties suitable for my requirements. Charlie the manager went above and beyond even helping me with problems with my purchase which he didn't have to do...
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“We chose Bernards out of 3 local agents based......”

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Nov 05,2019
Minithumbup
Staff profile picture
Matthew
By: 'Andy'
Nov 05,2019
0 people found
this helpful
We chose Bernards out of 3 local agents based on a recommendation. Charlie was fair an honest with his appraisal of our property. Matthew arrived promptly to take photos and measurements and we were very happy with the details they produced. Once it went live we ...
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“Great from viewing to completing...”

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Oct 16,2019
Minithumbup
By: 'Sam'
Oct 16,2019
0 people found
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Great time from viewing time completing. Took care of what was needed and we didnt have to worry at all....
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“Bernards were amazing from start to finish. W......”

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Oct 05,2019
Minithumbup
Staff profile picture
Matthew
By: 'Ria'
Oct 05,2019
0 people found
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Bernards were amazing from start to finish. We had a tough round but they did everything they could to ensure things were communicated immediately and reassurance was given. Their advert to sell my flat was well made and the pictures were lovely. Matt was friendly ...
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“Very helpful ....”

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Oct 03,2019
Minithumbup
By: 'Kelly'
Oct 03,2019
0 people found
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So helpful every step of the way . Lovely staff .katie and jasmine are fab and very helpful with the process....
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“I originally used Bernards for the purchase o......”

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Oct 01,2019
Minithumbup
By: 'James'
Oct 01,2019
0 people found
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I originally used Bernards for the purchase of my flat and received excellent service throughout the buying process. I have since used Bernards to find me a tenant on several occasions and cannot fault the service. They are always professional and friendly and find me ...
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“Excellent all round service....”

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Sep 26,2019
Minithumbup
By: 'James'
Sep 26,2019
0 people found
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Excellent all round service - and both Charlie and Lee are very easy to contact when needed which has not always been our experience with other agents. Thanks for everything....
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“Exceptional service...”

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Sep 11,2019
Minithumbup
By: 'Andy'
Sep 11,2019
0 people found
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Charlie and the team went to exceptional lengths to see the sale through. At all times the best service I have ever found in any estate agents....
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“Im an experienced landlady having bought and ......”

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Sep 10,2019
Minithumbup
By: 'Guadalupe'
Sep 10,2019
0 people found
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Im an experienced landlady having bought and sold a number of properties. I had a few false starts trying to sell this HMO rental property with another estate agent who were useless and wasted me 6 months. The experience with Bernards was completely different. They weren’...
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“Thank you! I can’t praise Bernards enough. Th......”

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Sep 03,2019
Minithumbup
By: 'Emma'
Sep 03,2019
0 people found
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Thank you! I can’t praise Bernards enough. They were efficient, helpful and did what they said they’d do. They were always willing to make a call to chase solicitors or buyers. The sale of my house went smoothly as did my move to ...
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“Customer Service...”

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Jul 30,2019
Minithumbup
By: 'Karen'
Jul 30,2019
0 people found
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Any problems that I have are investigated and rectified by Katie in a competent and professional manner. I have dealt with Katie from the start and find her ongoing customer service and helpfulness excellent....
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“Bernards were exceptionally helpful in the pr......”

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Jul 29,2019
Minithumbup
By: 'Steuart'
Jul 29,2019
0 people found
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Bernards were exceptionally helpful in the process of our house sale. They provided honest and accurate advice regarding our asking price but also welcomed our thoughts on the matter. They were quick to follow up enquiries and get viewings booked in. They were never “pushy” ...
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“Our agent Charlie was superb throughout the p......”

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Jul 27,2019
Minithumbup
By: 'Patrick'
Jul 27,2019
0 people found
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Our agent Charlie was superb throughout the process and kept us updated with proceedings which in turn made it a smooth transition for our family....
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“A fantastic team, lead by a superb manager... Experts in their field!...”

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Jul 26,2019
Minithumbup
By: 'Bradley'
Jul 26,2019
0 people found
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Charlie and his team were fantastic from start to finish with regard to the sale of our property. We could not have been happier with his exceptional customer service skills and the attention to detail paid when constantly updating us on the progress of our ...
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Staff picture Luke
Staff picture Martin
(91)
Staff picture Ross
(36)
Staff picture Lacie
Staff picture Matthew
(33)
Staff picture Lee
Staff picture Daniel Byrne
(18)
Staff picture Natalie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Bernards Estate Agents, Portsmouth PO2 9AA



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Bernards Estate Agents

Branch - Portsmouth, PO2

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